Felicia Y.

Collins
18 Willow Drive Apt 15A
Ocean, New Jersey
732-688-7767
fceebe4a@westpost.net

SUMMARY PROFILE

Highly organized and detail-oriented professional who is experienced in accounti

ng, financial analysis and administration. Dedicated and focused; able to priori
tize and complete multiple tasks and follow through to achieve project goals. In
dependent and self-motivated professional who works well under pressure, possess
exceptional analytical skills in decision making and problem resolution. Excels
in positions of responsibility and leadership; a team player with a proven reco
rd of dependability, enthusiasm and high sense of integrity. Adapts to various s
ituations and to different types of people while building rapport.

PROFESSIONAL EXPERIENCE

InnerWorkings/The Corporate Edge, East Brunswick, NJ 2010 - Present

Customer Service
* Match picking tickets with customer order confirmations. Invoicing and Billing
for customer on line orders.
* Ensure efficient and accurate order processing and fulfillment.
* Oversee the customer care activities in an assigned region and fully support t
he company sales and marketing initiatives.
* Ensure customer satisfaction, manage efficiently the entire order processing f
low, interact with sales representatives to provide product/sales information, a
nd build a long term positive relationship with key customers.
* Support the organization through proactive and clear communication and complet
e follow through.
* Key liaison between the customers and the internal departments (Sales/Distribu
tion/Accounting)
* Provide timely customer feedback information to the sales/marketing department
. Appropriately deal with customers and interact with internal functions.

Capgemini America SG & Associates, Freehold/Bloomfield, NJ 1988 - 2009

Accounting Financial Analyst/Administrator (2003-2009)
* Maintained actual project cost reports in Oracle and Global Finance System. Ad
hoc time & expense reports in America Outsourcing and Canada Replicon systems f
or Controller and Project Manager analysis.
* Maintained Book accruals/journal entries for shared services and ITICS charge
backs for month end close.
* Managed Excel weekly sales pursuit log to update Controllers and Project Manag
ers of new business projects, start and end dates, budget amounts, revisions and
closed projects. Maintained Excel monthly legal invoice log to assist with lega
l accrual amounts for month end close.
* Created New Business Development codes in Global Financial System for Canada r
esources.
* Managed Global Financial System check/wire requests for Accounts Payable proce
ssing payment. Maintained Global Procurement System Supplier Request Form for se
t up of new vendors to receive payment
* Track and follow up on payments of submitted invoices to confirm and ensure ma
de in a timely manner.
* Reviewed approved budget templates for New Business Development for project co
de creation.
* Project maintenance forms to request codes for resources to submit time and ex
pense sheets. Completed templates to request project codes for Inergi and New Ho
rizon Canada resources.

Unit Administrator, Iselin/Clark, NJ (1999-2002)

* North America Region managed time and expense sheets by verifying receipts fo
r resource reimbursement.
* Assisted consultants with questions and problems related to time and expenses.

* Invoice preparation/review trial generated actual time & material/assemble bac

kup for invoices.
* Accounts Receivable collections. Maintained Excel balance spreadsheet for anal
ysis.
* Accounts Payable invoices and Workflow Program managed all special projects a
nd testing for system upgrades.

Payroll Administrator, Holmdel NJ (1996-1998)

* All payroll functions required for a specific division.
* Completed processing of new hires, terminations, salary increases, transfers,
bonuses, employee timesheets and all other necessary personnel changes.

Billing Administrator, Holmdel NJ (1988-1996)

* Data entry of employee information from Personnel Status Reports, client infor
mation from Billing Maintenance Forms, and all timesheets for assigned regions.
* Processing and researching adjustments, generating invoices for clients.

COMPUTER SKILLS
* Proficient in Microsoft Office ( Excel, Outlook, Pivot Table, PowerPoint, Word
)
* Oracle Financial Systems (Everclear, Global Financial, Global Procurement)
* Replicon Time and Expense System
* Tele Broadcast System
* Workflow
* PPM (Promotions Products Marketing)

EDUCATION

Union Technical Institute, Neptune, NJ

Computer Specialist

ACHIEVEMENTS

Recognized and rewarded for being instrumental/contributing to the success of H1

results by sales organization.
Awarded Employee of the month four times over the course of my career at Capgemi
ni.