You are on page 1of 3

Steven G.

Sherlock
1300 Floyd Hampton Rd.
Crowley, TX 76036
817-297-7747
ss10099e4@westpost.net
________________________________________________________________________________
_____
PROFESSIONAL SUMMARY
Store Operations Executive with strong retail background. Results oriented lead
er within the field and corporate office environments. Extensive management ski
lls. Proven ability to multi-task - lead and manage field sales teams and key co
rporate initiatives, and maintain / improve on day to day departmental projects.
Record of consistently obtaining high performance through leadership and team b
uilding. Expertise includes:
* Budgeting
* Store Construction
* Expense Control
* Establishing Policy/Procedure
* Lease Negotiation
* Loss Prevention - Store Shrink * Multi - Region Field / Management
* People Development
* Recruiting
* Region/District/Store Sales & Profit Accountability * Service Contract Negotia
tion
* Store Systems Integration
* Strategic Planning
* Training
HIGH PROFILE CAREER ACHIEVEMENTS
* Maintained Store KPIs in down market trend; Conversion / Sales Per Hour / UPTs
* Maximized store sales / conversion through my "4 Wall Management Program".
* Kept employee turnover at all management levels below national specialty retai
l averages
* Full P/L responsibility for all stores, DSM, RD and home office store operatio
ns; call center, purchasing.
* 12 straight years of achieving and/or beating planned store / district / regio
n payroll, travel and store supply expenses w/out sacrificing output.
* Played key role in Shrink Reduction Committee and implementing new and improve
d physical inventory procedures - reducing store shrink by 50% to 0.28% of sales
.
* Executive sponsor and lead for negotiating and implementing storewide Conversi
on / Traffic initiative.
* Executive sponsor and lead for negotiating and implementing small package cont
racts with FEDEX, DHL, UPS - saving 35% and 20% respectively over the last two
contract periods.
* Co-executive sponsor and lead for implementation of storewide Point of Sale so
ftware/hardware rollout through three major system upgrades.
* Co-executive sponsor and lead for implementation of private label credit cards
.
* Co-executive sponsor and lead of Markdown / MOS Committee - charged with reduc
ing non authorized discounting - saving $2.0m.
PROFESSIONAL EXPERIENCE
VP, Williamson-Dickie Retail Stores Co., Fort Worth, TX Jan. 2008 - Dec. 2010
Division of Williamson-Dickie Mfg. an international privately owned work wear ma
nufacturer that sells under the Dickies Brand.
Recruited into newly created position to grow the retail store division. Develo
ped strategic business plan which included budgets, capital expenditures, store
expansion, personnel infrastructure, store design, new point of sale, marketing,
merchandising. Currently 18 store chain in 13 states with $12M in sales.
Lead 2 field District Sales Managers and 18 stores along with 1 General Manager,
3 Buyers, 1 Trainer and 1 Operations Admin.

The Bombay Company, Inc., Fort Worth, TX 1982 - Dec. 2007


Positions Held
VP, Stores - Operations US Division
Director of Operations US Division
VP, Bombay Furniture Company of Canada Inc. (first to hold position)
Regional Director US Division (first to hold position)
District Manager US Division (first to hold position)
Store Manager US
VP, Store Operations
Reporting to CEO. Lead 4 Regional Field Directors w/33 District Sales Managers
and 384 Stores - $426M in sales. Additionally, in the home office, lead 1 Direc
tor, 1 Manager and total staff of 55. Home office department consists of; Corpor
ate Mail Room, Customer Call Center, Field Support for Regional Directors and Di
strict Sales Managers, Mail Order, Non-retail Purchasing, Store Communications,
Store Training,
VP, Stores - Operations
* Responsible for store sales
* Directed 4 Regional Directors / 33 DSMs
* Establish Sales and Expense Budgets for Stores, Districts, Regions
* Set and maintain store Policy / Procedure
* Liaison between Corporate Office and field
* Directed corporate communications to field
* Directed Call Center Support for Mail Order, Internet, Store and Customer Serv
ice
* Negotiated Savings
o $560.0k in supplies through reverse auction procurement.
o $319.0k in store communication by implementing new documentation tools.
o $250.0k by negotiating "0" weekly pick fee program with DHL/FDX/UPS.
o $234.0k in overnight fees by staggering schedules and implementing ground prog
ram.
o $100.0k in Call Center payroll through introduction of VTO (voluntary time off
) program
o $64.0k retroactive rebate for store music systems; DMX
o Over 5 year period reduced conference call rates from; .40cents to .25 cents
to .12 cents to .09 cents to .06 cents to .04 cents.
VP, Bombay Canada
* Managed $50M in sales
* Direct Reports 5 District Managers
o 40+ Stores
* Establish Budgets for Stores, Districts
* Total P/L Responsibility for stores and related store expenses
* Set and maintain store Policy / Procedure
* Directed store expansion into Province of Quebec
* Liaison between Corporate Office and field
* Directed corporate communications to field
* Directed Call Center Support for Mail Order, Store and Customer Service
EDUCATION
Georgia State University
No Degree
PERSONAL
Married 37 years / 2 Adult Children
ORGANIZATIONS
United Way - Co-chairman of company campaign
St. Jude Children's Research Hospital - company liaison for national charity pro
gram (10 year partnership)
Cook Children's Medical Center -Partner of Experience the Mission Program and Ch
ild Life volunteer
Meals On Wheels - deliver meals weekly

You might also like