Janice Love

Email: jl1034860@westpost.net

* SENIOR TRADE OPERATIONS ANALYST *

with solid skills in Import/Export Trade Operations Analysis, International Fina
nce, and Customer Relations
including abilities to optimize efficiencies and to exceed objectives

Accomplished, versatile, and enthusiastic Senior Trade Operations Analyst/Assist

ant Vice President with 20+ years of experience and expertise in Import /Export
Trade Operations, Compliances, and Regulations. Strong background in Performanc
e Management and Improvement, Credit Analysis, Relationship Management, Problem
Solving and Analysis, Multi-Tasking, and Time Management. Received Silver Deal T
eam Honor of Excellence Award in acknowledgement of contributions to the deal te
am that won the Jones Apparel Group/McNaughton Trade Finance business for Bank o
f America in 2001, voted as one of the best Trade Deals in 2Q 2001 .
CORE COMPETENCIES

* Exceptional organization and fine motor skills. Recognized for cross-disciplin

e talents in the areas of analysis and problem resolution in fast paced environm
ents with the ability to cope with repetitive work. Also, maintained good manual
dexterity especially when using various processing systems.
* Attention to details. Ability to determine the necessary procedures and soluti
on to any issues/problems.
* Dynamic communication/interpersonal skills. Maintained exceptional interperso
nal and communication skills. Built and maintained healthy relationships, while
interfacing positively with people of diverse backgrounds
* Dedicated, innovative, and self-motivated team player. Reacts with flexibly to
changes in priority and direction, assuming increased responsibilities as neede
d, and motivating others to achieve objectives.
* Computer competent. Proficient in Microsoft Word, Excel, and PowerPoint. Trade
Applications including Tradeline and In House Developed Trade Applications for
Bank of America, and Customer Front End Issuance Applications. Purchase Order Pr
ocessing System, mainframe and client server systems.
PROFESSIONAL EXPERIENCE
Customer Service Agent * WEST AT HOME LLC * 2009 - Present
* Received inbound calls via a web-based phone system.
* Processed sales orders for a home shopping service via a web based system.
* Processed credit applications for instate credit.
* Processed cell phone activations, payments, and credits.
Assistant Vice President/Senior Trade Operations Analyst * BANK OF AMERICA *
1983 - 2009
* Served as Team Leader to ten associates.
* Specialist in processing and supporting high risk Factoring Clients.
* Processed import and export letter of credit
* Reviewed and approved trade finance documents for bank and regulatory complian
ce and acceptability of terms and conditions
* Negotiated standard import/export letters of credit for final payment and sett
lement, analyzed issuances and amendments of import/export letters of credit and
 bankers acceptance
* Ensured Letter of Credit compliance with all anti-boycott laws and regulations
, OFAC, SDN procedures and ISP 98 and/or UCP 600.
* Responded to correspondence received and handled all mailing of documents. Res
olved customer issues related to technical aspects of letter of credit.
* Actively participated in establishing and implementing effective procedures, c
ontrols, and processes relating to trade transactions.
* Actively participated in establishing and implementing effective procedures, c
ontrols and processes relating to general ledger reconcilements which maximized
efficiencies and ensured compliance with audit standards.
* Provided service and technical support to customers and prospects, Relationshi
p Managers, and the retail client base.
* Supported Trade Banking sales team as a participant through joint customer cal
ls.
* Trained associates in import/export compliances and regulations.
* Prepared weekly and month end activity reports.
* Created Bankers Acceptances as a by-product of Open Finance Transactions.
* Discounted and sold drafts in the open market.
EDUCATION AND CERTIFICATIONS
Early Childhood Education * GEORGIA STATE UNIVERSITY * Atlanta, GA
Event Planner Certificate * CLAYTON STATE UNIVERSITY * Morrow, GA 2006
Certified Documentary Credit Specialist - Certificate 5590
Letter of Credit Specialist - Import
Letter of Credit Specialist - Export

AFFILIATIONS AND COMMUNITY SERVICES

Member of International Financial Services Association
Volunteer Church Treasurer - responsible for preparing balance sheets, income st
atements,
monthly federal tax deposits, quarterly 941 reports to IRS, and for managing and
ordering supplies.