Serge Darchuke

PO Box 1474 Roseville, CA 95678 | 916.715.6573 | sd10522fc@westpost.net

SUMMARY
Over 7 years in IT industry. Background ranges from network administration, syst
ems administration, engineering, and client relations in environments ranging fr
om professional to large scale complex enterprise environments. Excellent verbal
and written communication skills, ability to interface with technical and nonte
chnical end users, administration/engineers and management.
TECHNICAL CERTIFICATIONS & TRAINING
* Certified WAN Administrator (CWA)
* Cisco Certified Network Associate (CCNA)
* Operating System Technologies (OST)
* Networking Specialist (NS)
* CompTIA A+ Certified Professional (Pending) (A+)
TECHNICAL SKILLS SUMMARY
Network Technologies: Cisco routers, switches, Ethernet, Fast Ethernet, WAN, LAN
, TCP/IP, CDP, RIP, RIPv2, OSPF, EIGRP, BGP, VTP, VLAN, VPN, HSRP, STP, SVI, CEF
, Frame-relay, PPP, Access Control List (ACL), Network Address Translation (NAT)
, Port Address Translation (PAT)
OS & Enterprise Apps: Windows Server 2003, Mac OS, Cisco IOS, Linux, Symantec, N
orton Anti-virus, DNS, WINS, DHCP
Desktop Technologies: Windows 98/2000/XP/VISTA, Microsoft Word, Excel, Access, P
ower Point, Internet Explorer, Mozilla Firefox, Opera, Scanners, Desktop and Net
worked Printers.
SUMMARY OF PROFESSIONAL EXPERIENCE
University of Phoenix Bachelors of Science Candidate 2008-Present
* Analyzed, identified, and assessed common threats on computer networking syste
ms using root cause analysis and finding a swift resolution.
* Design, construct, and install networking cables, system software, and various
hardware technologies implementing a small LAN environment.
* Varying experience with multiple operating systems and applications in the Win
dows environment, including Windows Server, Vista, XP, and 7 along with Linux an
d Mac OS experience.
Primerica, Inc. Client/Vendor Relations Specialist (LIR) 2009-2010
* Provided client relations support to numerous vital clients remotely and onsit
e to ensure satisfactory rapport with company to enhance professional relationsh
ips.
* Responsible for maintaining critical documentation of records containing vital
information regarding client/business interactions used as legal documentation.
* Additional roles included providing Level 1and Level 2 escalations support and
de-escalation techniques following company policies and procedures.
EDUCATION
LAN/WAN Professional LAN/WAN Engineer Program - CCNA, CCNP, CCDP
Heald College Associates of Science, Information Technology