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METHODOLOGY

Title of the Study:

The Title of the study is “STUDY ON STRESS MANAGEMENT

AT WORK” in CENTRUM.

Need for the Study:

o Today’s corporate world demands sustainability in strategic growth ,


Retaining and expanding market share, attracting, and managing and delivering high Quality
performance to the entire stakeholder. So, In order to have a competitive edge Over the
other organizations need to have a competitive work force.

In this global era, the cutting edge of one organization over the other is HUMAN
RESOURCE. Too often we see the prices of the product of the competing companies are
the same, the technology used by them are the same, the Marketing and Advertising expenses
are the same but one usually outplays the other, the only difference is human resource.

As human resource is the differentiating factor between the organizations, it is mandatory


for the management to help their employees manage Stress more effectively.

Presentation of the Study:

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The pilot study conducted on Stress management at work. A study of Managerial
and Executive level in Centrum has been presented.

 The First chapter deals with review of literature. In this chapter Concept,
Dimensions, Importance, Benefits of implementing Stress management
techniques have been clearly explained.

 The Second chapter explains about brief profile of the Organization. In this the
origins of the company, its structure and its HR practices have been explained
clearly.

 The Third chapter deals with Methodology of the study. It explains about the title
of the study, Scope, Objectives and Need for the study. He sample collection,
Data analysis and interpretation have been discussed in this chapter.

 The Fourth chapter deals with Data analysis and interpretations, data obtained
from primary sources.

 The Fifth chapter mainly explains the Conclusions of the Study.

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Scope of the Study:

Scope of the study is confined to all Personnel department employees of Centrum


at Hyderabad, Andhra Pradesh.

Sample and Universe:

The personnel department employees of Centrum constitute the universe of the


Study. There are 25 employees out of which a sample of 100%.

Sources of Data Collection:

A questionnaire is used for the primary source of data collection. It consists of 15


statements for which response had to be from the options provided. It consists of
statements relating to STRESS MANAGEMENT AT WORK. The Secondary data for
the study is collected by referring various records, files, manuals etc available in the
company.

Data Analysis and Interpretation:

Data is analyzed on various dimensions from the data obtained through


questionnaire. A total of 15 statements are included in these dimensions. The analysis is
done on an aspect wise basis. The total response of the sample for each of the response
of the statements are counted and then the percentage for each of the statement is
obtained with the help of respective weight ages of the responses. Then the overall
average for each aspect is obtained.

OBJECTIVES:

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 To identify the Factors contributing to Stress.

 To obtain an insight into the Stress management practices in Centrum.

 To understand how employees in the organization utilize the Stress practices provided

by the management.

 To make the management aware of Stress management at Work.

 To assess the importance given to Stress Management techniques provided for

employees by the organization.

 To bring out the reality of the Management’s Commitment towards employee in

helping them to overcome the Stress at Work.

LIMITATIONS OF STUDY:

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♦ The method adopted here is random sampling method results may not be accurate.

♦ The sample size is 25 which is very less when compared to the size of the
organization as such it may not reflect the true picture.

♦ Due to the time constraint, the sample size and the departments selected for the
distribution of questionnaire were limited.

♦ As the number of questionnaire distributed among employees in the administration


department and in the other departments is not equal, the percentage of satisfaction
levels may not be accurate.

♦ The findings of the study are confined only to the questions asked in the questionnaire
and through personal interviews.

♦ The questionnaire being mostly close ended might not have totally represented the
perception of all the employees as regard to STRESS MANAGEMENT AT WORK.

♦ Some of the employees did not express their views truly.

COMPANY PROFILE

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Centrum
Company profile

Centrum is jointly promoted by Mr. Chandir Gidwani, a Chartered Accountant,


having more than a decade of experience in the financial services industry & The
Cassinath Group, promoted by late Mr. Khushroo P. Byramjee.

Centrum was incorporated in 1977. It is a SEBI registered Category I Merchant


Banker, listed on The Stock Exchange, Mumbai (BSE). Over the last two decades, it has
expanded into a full-service investment banking company. Today its primary role is that
of a responsible intermediary with a strong professional base. Its forte is providing
advisory and innovatively structured financial solutions in the area of fund raising,
infrastructure development, government borrowing, corporate restructuring and money
market intermediation. Centrum has the experience of raising over Rs.8,05,000 million
(US $ 17,300 million) through equity, bonds and credit syndication in the last 5 years.
This can be attributed to its excellent relationship across a wide spectrum of private and
public sector banks, FIs, provident funds, charitable organizations and institutional
investors across India.

Centrum Capital Ltd. and its group subsidiaries, FCH CentrumDirect Ltd,
Centrum Broking Pvt. Ltd., FCH Centrum Wealth Managers Limited and Centrum
Infrastructure & Realty Ltd. provide value added products and services to corporates and
individuals across the country in both the Private and the Public sector.

Centrum Services comprise investment banking, wealth management, portfolio


management, stock broking, foreign exchange, travel services and infrastructure & real
estate advisory services. As a leading financial services firm it strives to promote a
corporate culture promoting world-class banking services for our clients and value for
our shareholders.

Centrum Group of Companies:

Centrum Capital Ltd. (CCL) is a leading investment bank offering comprehensive


financial services comprising fund raising by way of equity and debt for corporates,
Government undertakings and state entities.

Centrum Direct Ltd. (CDL) is amongst the top retail money changers in the country
authorized by the Reserve bank of India. It does money changing for retail and corporate
travelers and is also involved in wholesale foreign exchange business like export of
currency.
Centrum Broking Private Ltd. (CBPL) is an associate of CCL, has set-up an integrated
stock broking business in the last few years. The Company is a member of BSE and

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National Exchange (NSE) on both cash and derivatives segments. It is also a Depository
Participant under Central Depository Services Limited (CDSL) and a Portfolio Manager
registered with Securities Exchange Board of India (SEBI).

Your window to the Stock Market Centrum is a full-service Broking House having
memberships in the Cash and F&O segments of the Bombay Stock Exchange Limited
(BSE), the National Stock Exchange of India Ltd (NSE) and the NCDEX, offering
comprehensive personal financial solutions to a cross-section of clients comprising of
High Net Worth Individuals, Corporate, NRI’s, FII’s, Mutual Funds, Insurance
Companies, Banks and other Financial Institutions. Centrum is also a Depository
participant with CDSL and a SEBI registered Portfolio Manager.

Minimizing Risks, Maximizing Returns Centrum is dedicated to creating growth-


oriented investment solutions tailored to suit your individual financial needs and goals. It
is committed to minimizing the risks involved in investing in the stock markets through
careful fundamental, quantitative and technical analysis of the various investment options
available and selecting the ones that optimize client returns.Centrum’s adherence to high
ethical standards along with its credible relationships with major leading banks and
financial institutions has made it the most preferred broker with many clients for
institutional trading and derivatives. It also has a dedicated team focusing on hedging and
arbitrage strategies for investors with special needs.Moreover, Centrum’s dedicated HNI
Cell offers research-based advice to affluent individuals and families to help them
manage and multiply their wealth. The products and services covered are mutual funds,
IPO’s, insurance, forex, fixed income, discretionary and non-discretionary PMS, equity
and commodities trading in India and Dubai.
Centrum Wealth Managers Ltd. (CWML) is the Retail broking, Distribution,
Insurance& Portfolio management arm of CCL.
Centrum Infrastructure & Realty Ltd. (CIRL) it offers infrastructure and real estate
advisory services to facilitate investment, development and setting up of infrastructure
facilities including real estate projects.

Casby Logistics Pvt. Ltd. (CLPL) is a firm incorporated in 1857, is one of the largest
Stevedores of the Bombay Port. The business interests of the firm span transportation,
clearing & forwarding, couriers, logistics and supply chain management services. They
are the local partner for P&O Ports, Australia.

Softchip Technologies Ltd. (STL) is an organization offering Hardware, Networking,


Customized Software and Web Hosting Solutions for the growing IT market. It has a
client base of over 400 corporate using the complete range of services. Softchip also has a
Application Development division, offering a wide bandwidth of solutions, including e-
business solutions, portal development, Corporate Intranet Mailing Systems and Web
hosting solutions. It has set off at a steady pace and established itself in the industry,
reflected by its expanding clientele, both domestic & overseas.

Portfolio Management Centrum also provides both discretionary and non-discretionary


portfolio management services to investors. Its objective is to provide unbiased
investment management strategies based on rigorous fundamental and technical analysis

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while taking cognizance of prevailing market conditions and movement.A team of highly
competent analysts continuously provides the client with updates on changing market
trends using latest technological tools: SMS for intra-day and daily recommendations and
daily/weekly/fortnightly reports via e-mail and our monthly magazine - Money
Compass.

Furthermore, Centrum offers seamless trading and settlement for clients using internet-
based trading for equity and derivatives along with access to all their account related
information on real-time basis.

Our mission

• To become the first-choice investment banker

• To provide uniquely ‘tailored’ solutions for 100% of the financial services needs
of both corporate and individuals

• To challenge the ‘obvious’ solutions and provide financial consultancy and


syndicated products, which deliver value beyond customer expectations

To this end Centrum has over the years built a very strong foundation by investing
heavily for the future. It has invested in high quality talent, technology that drives
business and state- of-the art infrastructure to extend its reach further. Centrum today is
not only amongst India’s top 10 fund mobilisers but also has the distinction of being
amongst the top 3 retail money changers in the country. It is also one of the fastest
growing wealth managers in the country. Centrum has reached the position of being a
unique financial services company that draws strength from each one of its business units
and builds on it.

Centrum products & services

Centrum broking

A full-service broking house, Centrum offers comprehensive financial solutions to a


cross-section of clients comprising high net-worth individuals, corporates, NRIs, FII’s,
Mutual Funds, Insurance Companies, Banks and other financial institutions.Its research-
based advice on potential investment options ensures the best possible returns on
investments. Moreover, through its dedicated HNI Cell, Centrum provides both,
discretionary and non-discretionary Portfolio Management Services to investors.

Its association with various stock exchanges and organizations facilitate their operations:

• Cash and F&O segments of the Bombay Stock Exchange Limited (BSE) and the
National Stock Exchange of India Limited (NSE).

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• Depository participant with CSDL.

• SEBI registered portfolio manager.

• Membership on NCDEX

In a nutshell, Centrum is a one-stop shop for all your stock market needs: stock broking,
portfolio management and depository services.

Centrum capital
Equity
Centrum provides complete financial solutions to companies in high-growth markets
on their capitalization/re-capitalization strategies. It has raised funds for both, public and
private corporates and is adept in dealing with the issues specific to each of these
environments. From advising on capital structuring, to raising equity, preparation of the
prospectus to post-issue assistance, Centrum provides comprehensive services that has
made it one of the most preferred financial services providers.

• Suggesting an optimal mix of debt and equity

• Advising on capital structuring

• Advising on the best options to raise equity and the instrument

• Public Issues (IPO’s), Follow on Offerings and Right Issues

• Private Placement of Equity

• Corporate Advisory Services

• Share Buyback and Open Offers

Credit syndicate
Centrum has been instrumental in arranging loans for Corporate, PSUs, State
Finance Corporations, etc. across India with the principal focus being infrastructure
funding. Over the last 5 years, it has successfully syndicated over Rs. 1, 20,000 million
(US$ 2600 million) for blue chip clients. Empowered by a team of experienced
management professionals spread across seven major states, Centrum has syndicated
loans across diverse sectors, which include Power, Roadways, Irrigation, Urban
Development, Processed Foods, Specialty Chemicals, Renewable Energy, FMCG,
Mining, Pharmaceuticals, Entertainment and Media.

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Fixed income
Centrum’s core expertise lies in arranging resources for clients comprising major
Public and Private Banks, PSUs, Government Undertakings, and Private Sector
Corporate. In the last 5 years, it has successfully structured, distributed and placed public
and private debts of over Rs. 6,50,000 million (US$ 14,000 million) and is ranked the 4th
highest mobilize of funds on all-India basis for the FY 2005-2006 (Source: League
Tables - Prime Database).Centrum‘s team of management professionals helps its clients
to structure their debts to meet short and long term financial objectives. Reputable and
long-standing relationships with the investing community: Banks, Mutual Funds,
Provident funds, etc., enables Centrum to raise debts on competitive terms in record time,
irrespective of its size.

Centrum direct
Forex
Centrum is one of the leading RBI authorised moneychangers in India. With its
team of highly trained and experienced professionals, Centrum serves leading
Multinationals, PSUs, Government establishments and Banks and large Tour Operators
across the country through its branches located in all major cities. It serviced over
300,000 clients in FY 2005-06 resulting in a turnover of US$ 187 million.Centrum, with
its presence at Airports, has positioned its branches in all major tourist destinations to
provide encashment facilities to inbound travellers.

It understands the needs of outbound travellers and is the country’s largest retailer
of Co-branded Prepaid Travel Cards. At the same time, Centrum provides option to the
travellers for the American Express Traveller Cheques in 6 destination currencies: USD,
GBP, EURO, JPY, AUD and CAD.

Investments
Centrum understands the needs of customized investment solutions for its affluent
clients, their families and businesses. Through its dedicated HNI Cell, it assiduously
analyzes client’s financial objectives and creates a customized strategy to meet those
targets. The process draws on its effective research capabilities that are resilient to
changing market conditions. Centrum’s investment discipline recognizes the importance
of strategic asset allocation and the flexibility to select from diverse investment strategies
to achieve short and long term financial goals. Relying on this principle, its team of
experienced professionals, which includes MBAs, CAs and CFAs, determine an ideal
investment plan that achieves: the best possible returns, an acceptable level of risk, and
sufficient financial freedom to accommodate one’s future growth plans.

Insurance

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Insurance is now emerging as an integral part of any investment plan. It not only
protects you from the uncertainties of life but also gives you competitive stipulated
returns.

Centrum offers insurance advisory services that help its clients to balance risk as
well as achieve their financial goals in the event of an unexpected occurrence. After
analyzing the risk profile, expected cover, and anticipated returns, Centrum designs an
ideal insurance plan that provides a simple, cost-effective solution to a wide range of
business needs, from risk management and compensation to business continuation. It
combines long-term stability with the flexibility to respond as the needs change.

Life Insurance

Unit Linked Insurance Plans (ULIP): Unique combination of security from life
insurance and earnings from investments.

• Money Back Plans: Periodic payment of certain percentage of sum assured is


made at regular intervals.

• Endowment Plans: Covers life for a predetermined amount i.e. the sum assured.

• Whole-life plans: Provides insurance cover till 100 years of age or death
whichever is earlier.

• Pension Plans: Regular pension comes to policyholder after retirement till his/her
death.

• Children Plans: Designed to secure your child’s future by giving your child (the
beneficiary) a guaranteed lump sum, on maturity or in case of unfortunate demise
of the policy-holder.

• Term Plans: Offers high death benefit at low premium but no maturity benefit.

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THEORITICAL
FRAME WORK

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STRESS MANAGEMENT:

Stress is the “Wear and Dear” our continually changing environment; it has physical
and emotional effects on us and can create positive feelings. As a positive influence, stress can
help compel us to action; it can result in a new awareness and an exciting new perspective. As
a negative influence it can result in feelings of distrust, rejection, anger and depression which
in turn can lead to health problems such as headaches, upset stomach, rashes, insomnia, ulcers,
high blood pressure, heart disease, and stroke. With the death of a loved one, the birth of a
child, a job promotion, or a new relationship, we experience stress as we readjust our lives. In
so adjusting to different circumstances, stress will help or hinder us depending on how we react
to it.

“Stress is a condition or feeling experienced when a person perceives that demands


exceed the personal and social resources”.

Stress and the way we think:

Particularly in normal working life, much of our stress is subtle and occurs without
obvious threat to survival. Most comes from things like work overload, unpleasant
environments and so on. Not only do these reduce our performance as we divert mental effort
into handling them, they can also cause deal of unhappiness.

Stress, a matter of judgment:

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In becoming stressed, people must therefore make to main judgements: firstly
they must feel threatened by the situation, and security they must doubt that their
capabilities and resources are sufficient to meet the threat.

How stressed someone feels depends on how much damage they think the situation
can do them, and how closely their resources meet the demands of the situation. This sense of
threat is rarely physical. It may, for example, involve perceived threats to our social standing,
to other people’s opinions of us, to our career prospects or to our own deeply held values.

The Behavioral effects of Stress:

The Behavioral effects of an over-stressed lifestyle are easy to explain. When


under pressure, some people are more likely to drink heavily or smoke, as a way of
getting immediate chemical relief from stress. Others may have so much work to do
exercise or eat properly. They may cut down sleep, or may worry so much that they
sleep badly. They may get so carried away with work and meeting daily pressures that
they do not take time to see the doctor or dentist when they need to. All of these are
likely to harm health. The direct physiological effects of excessive stress are more
complex. In some areas they are well understood while in other areas, they are still to
debate and further research.

Stress and Heart Disease:

The link between Stress and Heart Disease is well established. If stress is
intense, and stress hormones are not ‘used up’ by physical activity, our raised heart rate
and high blood pressure put tension on arteries and cause damage to them. As the body
heals this damage, artery walls scar and thicken, which can reduce the supply of blood
and oxygen to the heart.

Other effects of Stress:

Stress has been also found to damage the immune system, which explains why
we catch more colds when we are stressed. It also seems to affect headache and irritable
bowel syndrome, and there are now suggestions of links between stress and cancer.

Stress is also associated with mental health problems and, in particular, anxiety
and depression.

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Regular exercise can reduce your physiological reaction to Stress. It also
strengths your heart and increases the blood supply to it, directly affecting your
vulnerability to heart disease.

DEFINITIONS OF STRESS:

 Stress management encompasses techniques intended to equip a person with effective


coping mechanisms for dealing with.
 Stress management defines Stress precisely as a person’s psychological response to
an external stimulus that triggers the “fight or flight” reaction.
 Stress is a condition or feeling experienced when a person perceives that demands
exceed the personal and social resources the individual is able to mobilize.
 Stress is the body’s response to any demand or pressure.
 Stress is defined by the health and safety executive(HSE) as “The adverse reaction
people have to excessive pressure or other types of demands placed upon them.

What is Stress?

Stress is the “Wear and Tear” our continually changing environment it has physical
and emotional effects on us and can create positive or negative feelings. As a positive
influence, stress can help compel us to action; it can result in a new awareness and an exciting
new perspective. As a negative influence it ca result in feelings of distrust, rejection, anger and
depression which in turn can lead to health problems such s headaches, upset stomach, rashes,
insomnia, ulcers, high blood pressure, heart disease, and stroke. With the death if a loved one,
the birth of a child, a job promotion, or a new relationship, we experience stress as we readjust
our lives. In so adjusting to different circumstances, stress will help or hinder us depending on
how we react to it.

From all the definitions, you can see that there are three major approaches that we can use
to manage stress:

• Action-oriented
• Emotional-oriented
• Acceptance-oriented

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 Action –oriented: (best where you have some control)

In which we seek to confront the problem causing the Stress, changing the
environment or the situation. To be able to take an Action-oriented approach, we must
have some power in the situation. If we do, then Action-oriented approaches are some of
the most satisfying and rewarding ways of managing stress. These are techniques that we
can use to manage and overcome stressful situations changing them to our advantage.

 Emotional-oriented approach: (Subtle but effective)



In which we do not have the power to change the situation, but we can manage
stress by changing our interpretation of the situation and the way we feel about it: ad if
you do not have the power to change a situation, then you may be able to reduce stress by
changing the way you look at it, using an Emotional oriented approach. Emotional-
oriented approaches are often attractive than Action-oriented approaches in that the
stresses can recur time and again, however, they are useful and effective in their place.

 Acceptance-oriented Approach: (When there is no valid alternative)

Where something has happened over which we have no power and no emotional
control, and where our focus is on surviving the Stress. Sometimes, we have so little
power in a situation that all we can do to survive: for e.g.: When loved-one dies. These
different approaches to Stress management address our definition of Stress in different
ways, the Action-oriented techniques help us to manage the demands upon us and
increase the resources we can mobilize the Emotional-oriented techniques help us to
adjust our perceptions of the situation, and the Acceptance-oriented techniques help us to
survive the situations that we genuinely cannot change.

Understanding causes of Stress in your life:

This introduces you to some useful tools help you to understand the sources of
Stress in your life. This also helps you understand the way you handle it.
The tools help you to:
 Understand the long-term Stress in your life.
 Understand the most serious source of short-term Stress.
 Make best use of all of the resources available to you.

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 Find Stress management techniques that will be helpful, and
 Plan to manage Stress.

Stress and your Performance:

We have both positive and negative effects from this Stress. As this Stress
causes pressure on us, the level of performance varies.

The Positive effects of Pressure:

Sometimes, however, the pressure and demands that may cause Stress can be
positive in their effect.

The negative effects of Pressure:

In most work situation jobs, our Stress responses causes our performance to
suffer. A calm, rational, controlled and sensitive approach is usually called for in dealing
with most difficult problems at work, our social inter-relationships are just too complex
not to be damaged by an aggressive approach, while a passive and withdrawn response to
Stress means that we can fail to assert or rights when we should. Before we look further
at how to manage Stress and our performance, it is important to look at the relationship
between pressure and performance.

Pressure and Performance-the inverted ‘U’ Curve:

The “inverted-u” relationship between pressure and performance of a task. The


inverted-u relationship focuses on people’s performance of task. The left-hand side of the
graph is easy to explain for pragmatic reasons. When there is very little pressure on us to
carry out an important task, there is little incentive for us to focus energy and attention on
it. This is particularly the case when there may be other, more urgent or more interesting,
tasks competing for attention.

As pressure on us increases, we enter the “Area of best Performance”.

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Here, we are able to focus on the task and perform well - there is enough pressure on us
to focus our attention but not so much that it disrupts our performance.

The right hand side of the graph is more complex to explain

High optimum stress

Performance hd

Low pressure High stress


Boredom anxiety
Unhappiness
Low
Low Pressure High

The inverted-U relationship between pressure and performance

This is something of a slippery slope, the more our brain is overload, the
more our performance can suffer. The more our performance suffers, the more new
distractions, difficulties, anxieties and negative thoughts crowd our minds. Other research
has shown that Stress reduces people’s ability to deal with large amounts of information.
Both decision-making and creativity are impaired because people are unable to take
account of all the information available it also explains why anxious people perform best
when they are put under little additional Stress, while calm people may need additional
pressure to produce a good performance.

As it is made difficult to prove the “inverted-u” idea formally. As we have a


smooth curve here. But in reality, different people have different shaped and positional
inverted-U’s at different times and in different circumstances .The another way of
describing the relationship between pressure and performance is “flow”.

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Entering a state of “flow”:

When you are operating in your “Area of best Performance”, you are
normally able to concentrate, and focus all of your attention on the important task at
hand. When you do this without distraction, you often enter a state of ‘flow’. This
involves “being completely involved in an activity for is own sake. The ego falls away,
time flies. Every action, movement and thought follows inevitably from the previous
one, like playing jazz. Your whole being is involved, and you’re using skills t the
utmost”.

Your perform at your best in this state because you are able to focus all of
your efforts, resources and abilities on the tasks at hand. While you are sufficiently
motivated to resist competing temptation you are not so stressed that anxiety and
distractions interfere with clear thought This is an intensely creative, efficient and
satisfying state of mind. How to get in to this flow is first to manage Stress so that you
can enter this state of flow, and deliver truly excellent performance in your career.

In order to manage Stress we should know the following:

How can I eliminate Stress from my life?

As we seen, Positive Stress adds anticipation and excellent to life, and we all
thrive under a certain amount of Stress. Deadlines, competitions, confrontations, and
even our frustrations and sorrows a depth and enrichment to our lives. Our goal is not to
eliminate Stress but to learn how to manage it and how to use it to help us insufficient
Stress acts as a depressant and may leave us feeling “tied up in knots”. What we need to
do is find the optimal level of Stress, which will individually motivate but not overwhelm
each of us.

How to decide that what is Optimal Stress for us?

There is no single level of Stress that is optimal for all people. You perform at
your best in this state because you are able to focus all of your efforts, resources and
abilities on the tasks at hand. While you are sufficiently motivated to resist competing
temptations, you are not so stressed that anxieties and distractions interfere with clear
thought. This is an intensely creative and satisfying state of mind. How to get in to this
flow is first to manage Stress so that you can enter this state of flow and deliver truly
excellent performance in your career.

How to decide that what is Optimal for all people?

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We all are individual creatures with unique requirements. As such, what is
distressing to one may be a joy another. And even when we agree that a particular event
is distressing. We are likely to differ in our physiological and psychological responses to
it.

The person who loves to arbitrate disputes and move from job site would be
stressed in a job which was stable and routine, whereas the person who thrives under
stable conditions would very likely be stressed in a job where duties were highly varied.
Also our personal Stress requirements and the amount which we can tolerate before we
become distressed changes with our life-styles and our ages. It has been found that most
illness is related to unrelieved Stress. If you are experiencing Stress symptoms, you have
gone beyond your Optimal Stress in your life and/or improve your ability to manage it.

How can we manage Stress better?

Identifying unrelieved Stress and being aware of its effect on our lives is not
sufficient for reducing its harmful effects. Just as there are many sources of Stress, there
are many all require effort toward change, changing the source of Stress and/or changing
your reaction to it.

• Become aware of your stressors and your emotional and physical reactions.
• Recognize what you can change
• Reduce the intensity of your emotional reactions to Stress
• Learn to notice and moderate your physical reactions to Stress
• Build your physical reserves
• Maintain your emotional reserves

1) Become aware of your stressors and your emotional and physical reactions:

 Notice your distress. Don’t ignore it. Don’t guess over your problems
 Determine what events distress you what are you telling yourself about the meaning
of these events
 Determine how your body responds to the Stress. Do you become nervous or
physically upset? If so, in what specific upset? If so, in what specific ways?

2) Recognize what you change?

 Can you change your stressors by avoiding or eliminating them completely?


 Can you reduce their intensively (manage them over a period of time instead of on a
daily or weekly basis)?

 Can you shorten your exposure to Stress (take a break leave the physical premises)?
 Can you devote the time and energy necessary to making a change (goal setting, time
management techniques, and delayed gratification strategies may be helpful here)?

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3) Reduce the intensity of your emotional reactions to Stress:

 The Stress reaction is triggered by your perception of dancer, whether from a physical
or emotional stressors in exaggerated terms and viewing a different situation a
disaster?
 Are your expecting to please everyone?
 Are you overreacting and viewing things as absolutely critical, and urgent? Do you
must always prevail in every situation?
 Work at adapting more moderate views, try to see the Stress as something you can
cope with rather than something that overpowers you.
 Try to temper your excess emotions. Put the situation in perspective. Do not labor on
the negative aspects and the “what ifs”.

4) Learn to notice and moderate your physical reactions to Stress:

 Slow, deep breathing will bring your heart rate and respiration back to normal.
 Relaxation techniques can reduce muscle tension. Electronic biofeedback can help
you gain voluntary control over such things as muscle tension, heart rate, and blood
pressure.
 Medications, when prescribed by a physician, can help in the short term in
moderating your physical reactions. However they alone are reactions and they alone
are not the answer. Learning to moderate these reactions on your own is a preferable
long-term solution.

5) Build your Physical reserves:

 Exercise or cardiovascular fitness three to four times a week (moderate, prolonged


rhythmic exercise is best, such as walking, swimming, cycling, or jogging).
 Eat well-balanced, nutritious meals.
 Maintain your ideal weight.
 Avoid nicotine, excessive caffeine, and other stimulants.
 Mix leisure with work. Take breaks and get away when you can.
 Get enough sleep. Be as consistent with your sleep schedule as possible.

6) Maintain your Emotional reserves:

 Develop some mutually supportive friendship/relationships.


 Pursue realistic goals, which are meaningful to you, rather than goals others have for
you that do not share.
 Expect some frustrations, failures and sorrows.
 Always be kind and gentle with yourself- be a friend to yourself.

21
Stress Management standards:

The six predefined standards are as follows:

1. Demands
2. Control
3. Support
4. Relationships
5. Role
6. Change

1. Demands: Employees are able to cope with the demands of their jobs.

2. Control: Employees have say about the way they do their work.

3. Support: Employees receive adequate information and support from their


colleagues and superiors.

4. Relationships: Employees are not subject to unacceptable behavior e.g. Bullying


at work.

5. Role: Employees understand their role and responsibilities.

6. Change: Employees are engaged frequently by the organization when undergoing an


organizational change.

Tips to overcome the Stress:

 Daily exercise will burn off the Stress chemicals.


 Eat lots of fresh fruit, veggies, bread and water, give your body the best for it to
perform at its best.
 Concentrate on controlling your own situation, without controlling everybody else
 Identify stressors and plan to deal with them better next time.
 Play your favorite music rather than watching feeling guilty.
 Relationships: Nature and enjoy them, learn to listen more and talk less.
 Judge your own performance realistically, don’t set goals out of your own reach

22
 Understand things from other person’s point of view.
 Worry less, it really does not get things completed better or quicker.
 Yearly goal setting: Plan what you want to achieve based on your priorities in your
career, relationships, etc.
 Always take time for yourself, at least 30 minutes per day.
 Gain perspective on things, how important is the issue?
 Forgive others, don’t hold grudges and be tolerant- not everyone is as capable as you
 Quit smoking: It is stressing your body daily, not to mention killing you too.
 Zest for life: each day is a gift, smile and be thankful that you are a part of the bigger
picture.

DATA ANALYSIS

23
1) What is Stress according to you?

Factor Psychol A feeling Demand Physical Emotional


ogical experienced or strain effect
response by a person Pressure
No. of 5 3 15 2 0
Respondents
% of 20 12 60 8 0
Responses

Psychological
0%
response
8% 20%
A feeling
exerienced by a
12% person
Demand or
Pressure
60%

Physical strain

Emotional effect

Interpretation: The chart represents that 20% of the employees feel that Stress as
a Psychological response, 12% feel Stress as a Feeling experienced by a person, 60%
feel Stress as Demand or Pressure and 8% feel Stress as Physical Strain.

24
25
3) When do you get Stressed ?

Factor You are Poor Poor time Relations All the


pressured planning of management at work above
by your Job
Superiors
No. of 7 9 3 3 3
Respondents
% of 28 36 12 12 12
Responses

You are
Pressured by
12% Superiors
28%
12% Poor planning of
Job

12% Poor Time


management
36%
Relations at work

All of the above


Interpretation: The chart represents that 28% of the employees feel that they get
Stressed when they are pressured by Superiors, 36% feel because of poor planning
of job, 12% feel because of poor Time management, 12% feel stressed because of
poor Relations at work and the remaining 12% feel stressed by all the above
reasons.

26
4) How do you manage Stress?

Factor Time Updating Planning Getting None


Management Knowledge the job support of the
Schedules from above
Colleagues
No of 2 7 13 2 1
Respondents
% of 8 28 56 8 4
Responses

Time Management

Updating
8% 4% 8%
Knowledge
28% Planning job
Schedules
52% Getting supported
by Colleagues
None of the above

Intrepretation: The chart represents 8% of the employees manage their Stress by


managing the time, 28% feel by updating their knowledge, 56% feel by Planning their
job schedule, 8% feel by getting support from colleagues and superiors, 4% feel none
of the reasons.

27
5) When you feel Stress, who will help you to overcome the Stress?

Factor Management Family Friends Colleagues None

No of 0 8 9 7 1
Respondent
s
% of 0 32 36 28 4
Responses

0%
4%
Management
32%
28% Family
Friends
Colleagues
None
36%

Interpretation: The chart represents that 32% of the employees are helped by their
Family to overcome the Stress, 36% feel by Friends, 28% overcome Stress by
getting the help of Colleagues and the remaining 4% are not overcoming Stress by
any of the above.

28
6) What is the method used by you to overcome the Stress?

Factor Relaxation Taking Short Having fun Others


Techniques breaks in with
between the Colleagues
work
No of 4 12 6 3
Respondents
% of 16 48 24 12
Responses

Relaxation
Techniques

12% 16% Taking short


24% breaks in between
the Work
Having fun with
48%
colleagues

Others

Interpretation: The chart represents that 16% of the employees prefer


Relaxation techniques to overcome Stress, 48% of them prefer short breaks in
between the work, 24% prefer to have fun with colleagues and the remaining
12% prefer some other specified methods.

29
7) To reduce my Stress :

Factor I will I should I will work I will I should Others


work decide very plan my maintain
very when to Intensively Job good
fast take schedule relations
breaks to
relax
No of 0 4 3 14 4 0
Respondents

% of 0 16 12 56 16 0
responses

I will wo rk ve ry fa st
0%
16% 16%
I s ho uld d e cid e whe n
to ta ke b re a ks
I will wo rk ve ry
12% Inte nsive ly
I will p la n m y Jo b
sche dule
I s ho uld m a inta in
g o o d re la tio ns
56% O the rs

Interpretation: The chart represents that 16% of the employees feel that they
should decide when to take breaks to relax, 12% feel that they work very intensively,
56% feel that they will plan their job schedule, 16% feel that they should maintain
good relations at work.

30
8) Is any training required to make the employee’s learn/practice
the Stress management methods/techniques?
Factor Once in a Personal May require Not yet
Year counseling is when required
enough for most/frequen
employees tly the
who is under employees
Stress get distressed
No of 14 4 7 0
Respondents

% of 56 16 28 0
Responses

O n c e in a Ye a r

0%

28% P e rs o n a l
c o u n s e lli n g i s
e n o u g h fo r
e m p lo y e e s w h o i s
u n d e r S tr e s s
56% M a y re q u ire w h e n
m o s t / fr e q u e n t ly t h e
16% e m p lo y e e s g e t
d i s tr e s s e d

N o t ye t re q u ire d

Interpretation: The chart represents that 56% of the employees feel that
Training is required once in every year to overcome the Stress, 16% feel that
personal counseling is enough for employees who is under Stress and 28% of
them feel that they may require when most/frequently the employees get
distressed.

31
9) Stress causes:

Factor Failures at Frustrations Loosing Relations Others


Work the interest at work
towards the are
work Strained
No of 3 8 8 2 4
Responden
ts
% of 12 32 32 8 16
Responses

Failures at Work

16% 12%
Frustrations

8%
Loosing the interest
32% towards the Work

Relationships at
Work are strained
32%
Others

Interpretation: The chart represents that 12% of the employees feel that due to
Stress failures will happen at work, 32% feel frustrated, 32% feel Loosing interest
towards the work, 8% feel relationships at work are strained and the remaining 16%
have other factors causes Stress.

32
10) Does your Personal Stress interfere your Work life?

Factor Yes No At times

No of 5 4 16
Respondents
% of 20 16 64
Responses

20%

Yes
No
16% A t times
64%

Interpretation: The chart represents that 20% of the employees feel


that their Personal Stress interfere in their Work life, 16% c an manage
their personal Stress without interfering in their Work life, and the
remaining 64% feel that i n some situati ons its difficult for them to
manage Personal and Work life.

33
11) Does Stress causes Health Problems?

Factor Yes No Not


Necessarily
No of 11 2 12
Respondents
% of 44 8 48
Responses

Yes
44%
48% No
Not Necessarily

8%

Interpretation: The chart represents that 44% of the employees feel


that Stress causes Health problems, 8% feel that Stress doesn’t cause
any Health problems, and the remaining 48% feel that Stress may or
may not cause the Health problems.

34
12) Does your Stress make any impact on your Driving?

Factor Yes No At times

No of 13 5 7
Respondents
% of 52 20 28
Responses

28%
Yes
52% No
At times

20%

Interpretation : The chart represents that 52% of the employees feel


that Stress makes an impact on Driving, 20% fell it doesn’t and the
remaining 28% feel that it makes impact only at times.

35
36
37
15) As per your opinion which of the following causes the major loss?
Factor Positive Negative Both of them Lack of
Stress Stress competencies
over the job
No of 0 10 4 11
Respondents

% of 0 40 16 44
Responses

Positive Stress

0% Negative Stress

44% 40%
Both of them

16%
Lack of
competencies
over the job

Interpretation: The chart represents that 40% of the employees feel that negative
stress causes major loss, 16% feel that both the negative and positive stress cause
the major loss, and 44% feel that lack of competencies over job causes the loss.

38
FINDINGS
AND
SUGGESTIONS

FINDINGS

39
 60% of the employees feel that Stress is a Demand or Pressure and 20% feel that it is
a Psychological response.

 Major reason for Stress as felt by 36% of the employees is Poor planning of job and
28% are pressured by their Superiors.

 56% of the employees feel that Stress make them to learn challenging things and 8%
feel that it makes things adverse.

 56% of the employees viewed that Stress can be managed by Planning their job
schedules in proper way.

 The organization is not taking initiative to help employees to reduce their Stress.
36% of the respondents are helped by their Friends to overcome the Stress, 32% by
their Family and 28% by their colleagues.

 48% of employees use short breaks in between work, 24% are having fun with
colleagues and 16% are applying Relaxation techniques.

 56% of the employees feel that they require Stress management training sessions at
regular intervals.

 32% of employees lose their interest towards work due to Stress and another 32% feel
that it leads to Frustrations.

 Due t negative Stress employees are unable to balance their Personal and Work life.

40
SUGGESTIONS:

 Stress should be only to extract positive results from the work done by employees.
The stress should be positive to motive and enhance their performance standards.

 Job planning and scheduling should be done in a more pragmatic and practical ways
avoiding burden to the employees.

 The environment should be such that healthy relations prevail in the organization.

 There should be exertions and outings at least once in a month so that belongingness
towards the organization and towards employee relations could be maintained.

 Inspite of conducting Stress management sessions by management, majority of


respondents is not aware of these programmes, which indicates communication gap.
Thus it is suggested to have an effective communication system.

 Meditation, Yoga along with physical exercises, counseling sessions, should be


planned, scheduled, implemented for the employees.

 Two short breaks one in the morning and one in the afternoon sessions between the
working hours should be introduced for the relaxation so that they are not
continuously confined towards their job and work.

 Stress cannot be avoided in the organization but the superior should take extra care to
incline the Stress towards positive direction to extract the maximum output with the
satisfaction of the employees.

 As the maximum number of employees felt that training towards Stress management
is essential, it is suggested to the management to take special interest in conducting
training sessions or yoga classes at regular intervals.

41
CONCLUSION

42
CONCLUSION

The organization in the admist for the achievement of goals creates an


environment in which Stress becomes an inevitable part among the
management and employees of the organization.

Though Stress cannot be completely eliminated but can be managed


by introducing sessions of meditation, yoga, physical exercises, counseling
sessions to a larger extent to enhance the quality of work.

Proper planning and scheduling of the work will help the employees
to balance their personnel and work life, proper communication and superior
support will reduce the Stress and convert it in to positive to maximize the
output of the employees.

43
Study of Stress Management at Work

I CH.Poorna chander studying MBA in Vardhaman.College of engineering,


undergoing a project in your esteemed organization Centrum. Kindly spare some time to
get this valuable information.

Name:
Age:
Designation:
Qualification:
Place:

1. What is Stress according to you? [ ]


a) Psychological response
b) A feeling experienced by a person
c) Demand or Pressure
d) Physical Strain
e) Emotional effect

2. Does Stress: [ ]
a) Make things adverse
b) Make you learn challenging things
c) Increases your performance
d) Decreases your performance
e) All of the above

3. When do you get Stressed? [ ]


a) You are pressured by your Superiors
b) Poor planning of job
c) Poor time management
d) Relations at work
e) All the above

4. How do you manage Stress? [ ]


a) Time management
b) Updating Knowledge
c) Planning the job schedule
d) Getting support from colleagues or superiors
e) None of the above

44
5. What are the methods used in your organization in order to help the staff in
managing Stress? [ ]
a) Rest rooms
b) Yoga and Meditation
c) Physical exercise and indoor games
d) Music
e) None of the above

6. Is it necessary that the organization should take up the programme for Stress
management? [ ]
a) Yes
b) No

7. When you feel Stress, who will help you to overcome the Stress
[ ]
a) Management
b) Family
c) Friends
d) Colleagues
e) None of the above

8. What is the method used by you to overcome the Stress [ ]


a) Relaxation techniques
b) Taking short breaks in between the work
c) Having fun with colleagues
d) Others please specify

9. To reduce my Stress [ ]
a) I will work very fast
b) I should decide when to take breaks to relax
c) I will work very intensively
d) I will plan my job schedules
e) I should maintain good relations
f) Others please specify

10. Are you clear from the following? [ ]


1) How to discharge your work in time
2) To decide when to take breaks
3) How to get the job done
4) The goals and objectives of the personal department
5) How your work fits in the organization
a) Yes
b) No

45
11. Is any training required to make the employee’s learn or practice the Stress
management methods/techniques? [ ]
a) Once in a year
b) Personal counseling is enough for employees who is under Stress
c) May require when most/frequently the employees get distressed
d) Not yet required

12. Due to the Stress [ ]


a) Failures at work
b) Frustrations
c) Loosing the interest towards work
d) Relationships at work are strained
e) Others please specify

13. Does your personal Stress interfere in your Work life [ ]


a) Yes
b) No
c) At times

14. Does Stress causes Health problems [ ]


a) Yes
b) No
c) Not necessarily

15. Does your Stress make any impact on your Driving [ ]


a) Yes
b) No
c) At times

16. We can eliminate Stress by… [ ]


a) Becoming aware of the Stressors
b) Recognize what you can change
c) Physical exercise and playing games
d) Meditation
e) Yoga and Music
f) All of the above
g) None of the above

46
17. A person who is under Stress [ ]
a) Cannot be able to balance the work life and personal life
b) Cannot be capable of handling the problems
c) Cannot complete the tasks on time
d) Cannot have any development in his career
e) All of the above
f) None of the above

18. As per your opinion which of the following cause the major loss
[ ]
a) Positive Stress
b) Negative Stress
c) Both of them
d) Lack of competencies over the job

19. Do you feel that introduction of Stress management and its preventive actions in
every organization is mandatory [ ]
a) Yes
b) No
If yes, please comment

20. Do you have any suggestions regarding improvement of existing Stress


management practices in your organization?

THANK YOU FOR YOUR COOPERATION

47
BIBLIOGRAPHY

1. http://www.IVF.com
2. http://www.citehr.com
3. http://www.assesment.com
4. www.instantstressmanagement.com
5. www.right health.com
6. www.guidence channel.com
7. www.selfgrowth.com
8. www.mind tools.com

BOOKS_AUTHORS

1. Stress management_Allen.Elkin

2. Stress management for busy people_Card Turkington

3. The art of Gracious Living_Yatedrapal

4. Managing Leadership stress_Vidulabal

5. Complete Guide to managing stress_Bimal chhajer

48

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