Melissa Hmielowski

21 Mallorca Way San Francisco, CA 94123

Cell/415-385-9079 **mh1127312@westpost.net
SENIOR HUMAN RESOURCE EXECUTIVE
TELECOMMUNICATIONS * RETAIL * FINANCIAL SERVICES *CONSULTING

Dynamic HR Executive with 15 years management experience and eight years' experi
ence working in Fortune 100 companies. Strategic professional who deploys partic
ipative management style in fast-paced, diverse workforce. Successfully orchestr
ates complex relationships and work environments to fuel high performance teams
and a culture of accountability, engagement and diversity. Proactive change agen
t who spends time in employee environment encouraging learning and promoting the
increased productivity resulting in value-added internal/external customer serv
ice. Certified Leadership Facilitator for J. Howard & Associates' Working within
the Law program. Recipient of 2 HR Excellence awards. Identified by Comcast c
orporate succession planning program as ready to serve as a Vice President, Huma
n Resources.
HR Strategy * Training / Development / Coaching * Talent Management * Employee E
ngagement
Employee Communications * Mergers and Acquisitions * Process Improvement * Organ
ization Development
Talent Acquisition *Talent Retention * Ethics *Performance Management * Successi
on Planning
Change Management * Policy Development * Recordkeeping *Compliance * Compensatio
n
Labor Relations * Benefits * HRIS * Payroll * Affirmative Action / EEO * Risk /
Safety Management

PROFESSIONAL EXPERIENCE
COMCAST, San Rafael North Bay Area, CA * 2002 - 2010
Telecommunications industry. Nation's largest cable services provider with 100,
000 employees nationwide
Director, Human Resources & Training
Strategic member of the Senior Leadership Team, reporting directly to the Area V
ice President. Ensured Human Resources strategies were fully aligned with busine
ss goals, driving Human Resources initiatives across the North Bay Region with a
n employee base of over 700+ spanning 15 locations and 5 counties. Managed a tea
m of 12 professionals to support the business, including six HR practitioners an
d seven trainers.

* Maintained union-free environment and successfully defended two organizing att

empts through proactive training and coaching leadership teams to create and mai
ntain an open and trusting environment
* Masterminded creation of online HR Tool Box, a shared confidential database fo
r the management team that stored all Human Resources forms, policies, templates
and legal updates. This easy to use database was adopted for entire region of
2000+ HR partners and leaders
* Significantly Reduced turnover by more than 50% through positive employee rela
tions and incorporating an employee first culture
* Decreased number of employment-related lawsuits by more than 40% year over yea
r by conducting monthly employee focus groups, promoting positive employee relat
ions, increased HR Team visibility in all sites, and developing stronger leaders
hip skills in our management teams
* Developed skills and knowledge for my direct reports, with 75% of them being p
romoted to higher level positions
AT&T BROADBAND, ACQUIRED BY COMCAST, San Rafael, CA * 1998 - 2002
Telecommunication industry. Cable division of AT&T with 60,000 employees nation
wide
Manager, Human Resources
Full accountability for all Human Resources functions in multiple sites with 500
employees. 3 direct reports. This Business Partner role included working with
middle and senior management on both tactical and strategic initiatives to meet
business objectives.
* Maintained full responsibility for creating and managing the employee end-to-e
nd acquisition life cycle in two complex organizational mergers
* Delivered training and direction in employee and labor relations, FMLA, ADA, w
age and hour issues, resulting in 30% decrease in litigation and grievances
* Selected for inclusion on special projects team tasked with revising existing
and developing new HR policies, creating new training and education programs
* Chosen to be the region's Business Integrity & Ethics liaison to Corporate for
diversity, EEO and compliance program
Consumer Portfolio Services, Irvine, CA * 1997-1998
Financial Services industry. 600 employees, 48 states
Manager, Human Resources
Responsible for leadership and guidance to all levels of staff and management in
HR policy interpretation and administration. Gain confidence of employees and m
anagement as a subject matter expert and consultant.
* Implemented a comprehensive Counseling and Corrective Action Policy & Procedur
e resulting in 40% less grievances and increased performance
* Developed and instituted a Violence in the Workplace Policy and associate trai
ning program, zero incidents after implementation
* Partnered with CEO in development and implementation of annual associate incen
tive / bonus program based on specific measurable targets increasing overall per
formance by 20%

* Series of progressively more responsible HR and management positions with Targ

et Corporation and Macy's (Retail Industry)

EDUCATION
Chapman University - BA, Organizational Leadership
University of Phoenix - Human Resources Management Certificate
PROFESSIONAL AFFILIATIONS
* Society for Human Resource Management (SHRM)
* American Society for Training & Development (ASTD)
* Women in Cable Telecommunications (WICT)
* National Association of Minorities in Cable (NAMIC)
* National Association of Female Executives (NAFE)
* Northern California Human Resources Association (NCHRA)