Kenneth B.

Bechtel
1960 Sherman #20 Cell: (231) 622-3626
Denver, CO 80203 kb112c588@westpost.net

RESTAURANT ~ HOSPITALITY MANAGEMENT

Confident and personable professional with over ten years experience in restaura
nt/hospitality management including culinary cuisine, full-service and hospitali
ty restaurants. Create rapport and develop relationships with guests while provi
ding outstanding customer service and satisfaction. Build productive, loyal team
s and facilitate training as a source of leadership, expertise, guidance and sup
port. A strong decision maker who uses good judgment and delegation skills while
remaining composed in challenging, stressful situations under tight deadlines a
nd budgets. Attain corporate goals by consistently striving for excellence with
the highest ethics, values and standards.
* Attained 100% satisfaction from 700 guests who were served on a major holiday
by empowering key employees and honoring their decisions, while directing extens
ive procedures in planning, staffing and reservations.
* A letter of commendation was received by the restaurant owner from a very dema
nding bride and groom who were completely satisfied with their $60,000 wedding a
s a result of my coordinating every detail through months of planning and staff
training.
* Catered a memorable party for 5,000 people at the Michigan International Speed
way although challenged with no running water, a rain storm the previous night t
hat created muddy conditions, and supervising a staff through long hours of work
.
AREAS OF EXPERTISE________________________________________________________

Customer Relations
Employee Retention
Food & Beverage Operations
Food & Beverage Ordering
Food Quality Standards
Guest / Patron Satisfaction
Hospitality Management
Inventory Management
Quality Standards
Reservations Management
Restaurant Management
Restaurant Operations
Special Events Coordination
Staff Motivation & Guidance
Staff Scheduling

PROFESSIONAL EXPERIENCE and ACHIEVEMENTS__________________________________

STAFFORD'S BAY VIEW INN, Petoskey, MI 2008 - Oct. 2010
Gross Annual Sales: $1,400,000 ~ Daily Covers: 80-100 ~ Seating Capacity: 90-250
Food and Beverage Manager
Direct daily operations, business plan development, menu selection, safety and q
uality control, food and beverage purchasing/management, banquet management, inv
entory control, new menu and wine development, dining area organization, vendor
relations, equipment preventive maintenance and ensure compliance with Board of
Health. Report directly to the General Manager and owner of Stafford's Hospitali
ty Group.
* Increase productivity and efficiency by recruiting, cross-training, developing
, supervising, shift coordination and scheduling 40+ employees in both front and
back of the house operations.
* Accurately control overhead by effectively managing cash, payroll, finances, c
ontract negotiations, proving cash drawers, processing A/P and A/R, minimizing c
ash losses and overseeing the budget.
* Elevate revenue by coordinating and organizing all aspects of special events,
weddings, corporate meetings, civic and community functions, and parties for up
to 300 guests.
* Enhance customer service by satisfactorily resolving customer issues and consi
stently improving guest relations with communication skills, friendliness, diplo
macy, courtesy and tact.
* Streamline operations by reorganizing ordering systems, greeting/seating custo
mers in an expedient manner, improving inventory procedures, accurate line-check
s and implementing par levels.
* Updated the wine menu to better target our unique demographic market and revis
ed the dinner menu to streamline kitchen activities which also encouraged a grea
ter diversity in our customer base.
* Decrease comps through better execution of service and time standards, constan
tly monitoring guest satisfaction, and staying visible to guests through direct
interaction.
* Reduce employee turnover by creating a positive work environment, coaching sta
ff, developing and motivating a cohesive team and earning their trust and respec
t.
* Lower labor costs through effective scheduling, as well as updating training,
policies and procedures.
* Build and expand the client base by developing and implementing advertising an
d marketing strategies including wine shows and cooking demonstrations in the co
mmunity.
* Receive appreciation from patrons, repeat business and referrals in recognitio
n for providing outstanding guest services.
* Ensure cross-training and consistency of policies, standards and supervision b
y working closely with other supervisors and managers.
Kenneth B. Bechtel (231) 622-3626 Resume: Page 2

BROWN MOTORS CHRYSLER, Petoskey, MI 2006 - 2008

Sales Consultant
* Provided comprehensive sales and customer service training to new employees.
* Created value for customers through exceptional service that created win-win r
esults.
FLETCH'S OF PETOSKEY, Petoskey, MI 2002 - 2006
Sales Consultant
* Sold 121 units that generated $233K gross revenue in 2003.
* Completed GM and Audi Certifications in 2002.
BROWN MOTORS DAIMLIER-CHRYSLER, Petoskey, MI 1997 - 2001
Sales Consultant
* Assisted in generating $308K (140 units) - the 2nd highest companywide gross s
ales in 1998.
* "Salesperson of the Year" award for gross profit and total sales in 1999.
SUPERIOR COFFEE and FOODS, Detroit, MI 1995 - 1997
Direct Sales Representative
* Sold coffee and food to Metro Detroit area hotels, restaurants and institution
s.
* Increased sales by up-selling and cross-selling a variety of products.
SALVATORE SCALLOPINI, Birmingham, MI 1993 - 1995
General Manager
* Consistently kept costs below corporate guidelines while maintaining excellent
quality standards.
* Ensured customer satisfaction by being actively involved in front of the house
operations and implementing effective policies and procedures.
MAIN EVENT RESTAURANT, Pontiac Silverdome, MI 1991 - 1993
Assistant Manager
* Increased profits and lowered costs with volume purchasing, price negotiations
and product testing.
* Elevated guest services and restaurant quality by hiring, training and delegat
ing to a staff of 75.

EDUCATION and TRAINING___________________________________________________

Professional Selling Skills Workshop, 2000/2003
Joe Verde Sales and Management Training
Five Star Training: Achieved Gold Level Status, 1999
Daimler-Chrysler, Auburn Hills, MI
Interpersonal Basic Graduate, 1997
Life Success Seminars, Cincinnati, OH
Business Administration, 1985
Wayne State University, Detroit, MI