JOHN G.

HADLEY
3399 Chimney Rock Rd., Las Cruces, NM 88011 - 3604 * Home: 575.532.1461 * Cell:
575.640.5736
jh1139878@westpost.net www.linkedin.com/in/johnghadley
Client Services Director role utilizing proven skills in
creating, supporting and enhancing Client Relationships
EXECUTIVE PROFILE
Strategic thinking executive, board member and community involvement leader with
a diverse twenty-five year history in client services management, with sixteen
of those years heavily involved in the I.T. industry. Savvy business profession
al with a track record of spearheading startups, turning around failed businesse
s and maintaining company profitability in a declining economy. Acknowledged fo
r developing award winning, million dollar sales professionals. Accomplished ba
ckground in overseeing large projects that involve assets and stakeholder client
s within the Fortune 500 business environment. Talented leader in building high
performance teams through empowerment techniques. "Big picture thinker" with a
proven history of identifying areas of deficiency and implementing creative sol
utions that result in winning outcomes. Solid operations, finance, sales and ma
rketing orientation.
CORE LEADERSHIP COMPETENCIES
Startups * Turnarounds * Business Expansions * Formulating Business Models * P&L
and Budget Management * Evaluating Financial Statements * Managing Small and La
rge Complex Projects * Developing and Executing Sales and Marketing Strategies *
Building and Maintaining Long Lasting Customer Relationships * Creating Pipelin
e Growth Strategies * Business Process Engineering and Re-Engineering * CRM * Hi
ring Both Management and Non-Management Employees * Cost Avoidance * Supporting
Large Enterprise Customers * Implementing Change Management Processes * Working
with Subject Matter Experts * Owning Client's Problem Statement * Helping Compan
ies Address Their Critical Business Offerings * Utilizing Metrics * Contract Man
agement
PROFESSIONAL EXPERIENCE
QUICK CARE CLINIC, LLC, Las Cruces, Albuquerque, NM: www.Quickclinic.net Retail
Medical Clinic
Co-Owner/ Business Consultant (startup venture), 2/2010 - Current
Opened the doors to a walk-in, no appointment needed retail medical care clinic.
The business is fulfilling the needs of patients that need immediate medical c
are for the top fifty aliments that afflict patients seven days a week. These c
linics provide employers affordable medical services to their employees with or
without healthcare insurance.
Accomplishments:
In working with the SBA, managed to successfully open two clinics with plans to
open up two more in 2011 and two in 2012 in an industry niche that is growing at
15% per year. Currently working with local businesses such as WALMART to offer
their employees immediate, affordable health care through an outbound sales eff
ort.
Brought together health professionals, physicians and Nurse Practioners through
an incentive based program to motivate them to work for Quick Care Clinics. Pro
vide the motivation, leadership and vision for the clinics to be a successful ve
nture.
THE STERLING GROUP, LLC, Las Cruces, NM: Business consulting
Owner/ Business Consultant (startup venture), 10/2006 - Current
Serve as a change agent in assisting small businesses in setting goals, formulat
ing business plans and creating sales strategies. Work with both entrepreneurs
and investors on numerous projects. Partner with local County and City official
s, including numerous politicians in shepherding clients' projects from inceptio
n to completion.
Accomplishments:
Brought together two stakeholders, along with a client to form an LLC to work wi
th the Las Cruces City Engineers to bring about the revitalization of the downto
wn area in building a combination parking garage, retail space, and condominium
facility. This project is anticipated to be a $3M to $5M, two year build-out in
volving investors, city funding and Federal Grants (e.g. Main Street programs).
Acted as the point person, among stakeholders in creating and project managing a
Business Plan to design and build an upscale retirement community over the next
two years with a projected cost of $3 million for Phase 1.
Provide leadership and present sales courses for small businesses at the Small B
usiness Development Center of Las Cruces (SBDC).
DESERT STAR REALTY, LLC, Las Cruces, NM: www.STAR-LC.com Real estate company.
Owner/ Broker (startup venture), 12/2005 - Current
Responsible for managing all areas of the business, including P&L. Accountable
for hiring, coaching and supporting up to four sales agents, involved in marketi
ng and selling properties. Meet with sales agents to review sales pipelines as w
ell as strategize on techniques to remain competitive in the Las Cruces Real Est
ate market
Accomplishments:
The organization has sold over 38 homes valued at over $9.9M; plan to double sta
ff by year end of 2011. Maintained a five member realty office operating and pr
ofitable during the biggest economic down turn that Las Cruces has experienced.
Created, planned, and implemented a business plan, which exceeded forecasted ti
melines by two years ahead of all business plan targets.
DESERT SKY BUILDERS, LLC, Las Cruces, NM: www.SKY-LC.com Customized home builde
r.
Owner/General Contractor (startup venture), 6/2004 - Current
Build homes ranging from $165k to $600k. Bring together the best subcontractors
, vendors, and materials to bring about the successful projects in building cust
omer homes. Currently plan, design, and manage various projects, which include r
esidential building in Las Cruces and Sunland Park, NM. Work closely with potent
ial clients to plan and build their custom homes while remaining cost effective
and within their budgets. Hire, manage, inspect, and mediate all work done by ou
tside subcontractors. Work closely with local, county and state inspectors.
Accomplishments:
Selected to be on the 500 member Home Builders' Board of Directors in 2004. Led
the effort to set new business standards within the Board of Directors as well a
s within the organization. Introduced strategic plan, a first in the organizati
on's 50 years of existence. Pushed the organization into the political arena an
d rallied against unfair, no growth laws in the State, County, and City. Was se
lected as the 2009 Builder of the Year and became the 2010 President of the Home
Builders' Association.
Nominated for the position of new CEO, however declined. Spearheaded a national
search for a new CEO and developed contract with incentives and goals for the o
fficer to achieve.
Assisted on City and County issues involving the engineers and politicians; curr
ently asked to be a part of future planning for the City as well as County.
ALPHANET SOLUTIONS, Cedar Knolls, NJ: A leading IT professional services firm p
roviding expertise in business advisory, technology implementation, and managed
services.
Director of Contracted Managed Services, 4/2002 - 3/2003
Oversaw the operations of three departments: MIS, Help Desk, and a Network Opera
tions Center (NOC). (Two of the departments were revenue producing.) Managed a
NOC Manager, a Client Services Manager and a Web Master, along with all outside
consultants and service personnel. Worked with offshore Help Desk groups to bri
ng about more client support with a better bottom line for my department. Took
over a department that lacked focus with a low morale and turned it into a team-
driven environment.
Accomplishments:
Formed a group called "Big Think," an eight member team that assessed company is
sues or perceived problems, and formulated a remedy in the form of a white paper
for the CEO and his Executives to review. This team concept kept morale up, mo
tivated employees to go beyond themselves, and to think outside the box, while c
reatively setting goals for the company or department.
Brought together the Help Desk team, the NOC team, the internal support staff an
d the outside consultants and service personnel to act as one unit.
PARITY TELTECH INTERNATIONAL, Rochelle Park, NJ: A leading international informa
tion technology services firm providing consulting, systems development, systems
integration and training to clients worldwide.
Regional Branch Manager - NJ/PA, 2/2000 - 4/2002
Direct responsibility for the operations, sales, and technical outsourcing effor
ts involving I.T. projects and resources. Responsible for all SOW's, RFP respon
ses and partnering agreements. Hired originally as a "Regional Technical Directo
r" to oversee all consultants and employees in the "field" to monitor all contra
cted SLA's and resolve any sales and support issues involving the client. Fulfi
lled both roles as a Regional Technical Director and Branch Manager while overse
eing all projects and engagements.
Accomplishments:
Brought about a new focus on profitability and bottom line management by impleme
nting a new business model, which included maintaining existing business partner
s with a greater emphasis towards long-term projects over short-term gains.
EMTEC, INC., Cranford, NJ: A systems integrator, providing services and products
to the federal, state, local, education and commercial markets.
Consultant / Regional Sales Manager - NY/NJ Metro area, 1/1999 - 2/2000
Set forth a new initiative to double their existing sales force within six month
s with high level sales people experienced in Fortune 1000 accounts selling to I
BM, Compaq, Sun, NT, Novell and Cisco with an awareness of "second sourcing" tec
hnical consultants for projects. A new emphasis was placed on long-term project
s.
Accomplishments:
Recruited and mentored sales associates that individually produced multi-million
dollar revenues for this I.T. company. The top three producers collectively ea
rned in excess of $2.4 million in annual income.
Brought about an increase in new client appointments with the existing sales for
ce by the addition of a dedicated sales assistant in calling and setting sales a
ppointments. This position was 100% subsidized by the salespeople they supporte
d. Through an override on sales this individual's TAE was $80,000.
COMPUTER GENERATED SOLUTIONS, INC., New York City, NY: Leading global provider o
f end-to-end, technology-enabled business solutions.
Manager of Client Services/ Engagement Manager, 9/1997 - 1/1999
Ensured clients projects were carried out in a timely manner and within budget c
onstraints. Clients included Paine Webber, National Basketball Association (NBA
), and Hitachi Data Systems. Oversaw hiring and day-to-day progress of various
technical teams. Implemented more organized processes.
Accomplishments:
Defined a more professional recruiting process with clear goals and objectives i
n full support of the sales team.
Created an effective recruiting department utilizing worldwide job boards which
included dedicated "Net surfers".
Streamlined the search and recruiting process for a more rapid placement within
the clients' work environment.
Turned around an eroding client services relationship with a very large nonprofi
t foundation in New York City merely by observing their employees walking across
their reception area to their board room.
Reduced the turnover rate by 25% among the onsite consultants through individual
support and appreciation without an increase in consultant costs.

PRIOR EXPERIENCE
* C & B Consulting, Charleston, SC - Business Consultant/ Turn Around Specialist
, 1997
* Dendrite Americas, Morristown, NJ - Operations Manager of Hardware Services/ S
upport, 1995 - 1997
* Intelligent Electronics, Denver, CO - National Business Development Manager, 1
994 - 1995
* InaCom Information Systems, Wayne, NJ - Market Manager of New Jersey, 1989 - 1
994
* Entre' Computer Center, Westfield, NJ - Sales Manager, 1987 - 1989

EDUCATION
BA degree, University of Nebraska. Minors: Architecture, Psychology and Socio
logy

ACCREDITATIONS
Appraisal certification - 11/03; Real Estate license - 12/05
GB2 Builders License - 2007; Real Estate Brokers License - 6/09

SKILLS
MS Office 2007, Access, PowerPoint, Remedy, MS Project 2007, Outlook,
Visio, Cisco Sales certification, fully understand social networking with Facebo
ok, Twitter, LinkedIn.

PROFESSIONAL AFFILATIONS AND BOARD OF DIRECTOR

Las Cruces Home Builders Association Board of Directors
2010 President of Las Cruces Home Builders Association
2009 Builder of the Year - Las Cruces Home Builders Association
Founding member of the Business Coalition for Las Cruces
Las Cruces Association of Realtors
National Association of Realtors
National Home Builders Association
Delegate to the State Home Builders Association
Active member of the Las Cruces Chamber of Commerce.