British Airways

AVIATION PROJECT

Submitted by

Sadokpam Sadananda Singh

AHMD VI

Sri Sanskar School Of Etiquette And Career Dev School

1
 British Airways
Acknowledgement:

I have a great pleasure to present the aviation project on British Airways. This project covers
only basic information. Apart from the extensive coverage, I collected only brief information on
history, logo, slogan, uniform, seat configuration travel classes and others.

I also express my sincere gratitude to Malini ma’am and friends for their useful suggestions and
kind co-operation.

Contents: page

1. Introduction 3
2. History 3
3. Head office 4
4. Logo of the British Airways 4
5. Slogans of British Airways 4
6. Uniforms of British Airways 5
7. Destinations 6
8. Fleet 7
9. Seat configuration 8
10. Travel classes 11
11. Flight deals and special offers 14
12. Lounge locations 18
13. Safety and security measures 18

2
 British Airways

Introduction:
British Airways (BA) is the flag carrier airline of the United Kingdom which is based and
headquartered in Waterside, near its main hub at London Heathrow Airport. British Airways
operates a second hub at Gatwick Airport and a third hub, served through its fully owned
subsidiary, BA CityFlyer, at London City Airport. British Airways is a founding member of
the oneworld airline alliance, along with American Airlines, Cathay Pacific, Qantas and the
now defunct Canadian Airlines. The alliance has since grown to become the third largest
airline alliance after SkyTeam and Star Alliance. British Airways' parent company
International Airlines Group is listed on the London Stock Exchange and is a constituent of
the FTSE 100 Index.

History
British Airways (BA) was created in 1974, when BOAC and BEA managements were
combined under the newly formed British Airways Board. British Airways was one of
only two airlines, the other being Air France, to operate
the supersonic airliner Aerospatiale-BAC Concorde, inaugurating the world's first
supersonic passenger service in January 1976 from London Heathrow to Bahrain. In
1981, the airline was instructed to prepare for privatisation by
the Conservative government leading to the appointment of Sir John King, later Lord
King, as Chairman with the goal of bringing the airline back into profitability. The flag
carrier was privatised and was floated on the London Stock Exchange in February
1987 by the Conservative government.. In September 1998, British Airways, along
with American Airlines, Cathay Pacific Airways, Qantas and the now
defunct Canadian Airlines, agreed to form the oneworld airline alliance in order to
better compete with the growing Star Alliance members. Oneworld began operations
on 1 February 1999 and has since grown to include 11 carriers with 2 pending and has
become one of the largest airline alliances in the world, behind only SkyTea. In January
2008, BA unveiled its new subsidiary OpenSkies which takes advantage of the
liberalisation of transatlantic traffic rights between Europe and the United States. In July
2010, British Airways received permission from the European regulators of aviation,
the European Commission, to merge with Spanish carrier, Iberia, and to co-ordinate
with American Airlines on fares and scheduling for transatlantic routes British Airways
ceased trading on the London Stock Exchange on 21 January 2011, after nearly 24
years as a constituent of the FTSE 100 index.

3
 British Airways
On 4 October 2010, British Airways unveiled one of its last Boeing 757s (G-CPET) in a
'retro' livery, to celebrate the retirement of the 757 fleet after 27 years. The 757s were
retired from commercial service on 30 October 2010. However, the Retro-Jet (G-CPET)
flew her last passenger flight on Saturday, 6 November as a charity "round routed" trip
from LHR to LHR. This flight was open to staff and their families, with all proceeds going
to British Airways joint venture with Comic Relief, Flying Start.

Head office:
British Airways has its head office, Waterside, in Harmondsworth, London Borough of
Hillingdon, England. Waterside was completed in June 1998 to replace British Airways'
previous head office, Speedbird House, on the grounds of London Heathrow
Airport. This former headquarters was sometimes nicknamed the "Birdseed House".

Logo of British Airways:

Slogans of British Airways:

 We’ll take more care of you. (1970s)

  We’ll take good care of you.  Fly the flag. (1970s)

The world’s favourite airline
(dates confirmed by BA).(1983)

 British Airways. To fly. To serve.

   It's the Way we make you feel.(1999)

 The way to fly.

(attacked by LH as being too similar to their slogan).(2004)

 Upgrade to British Airways.(2008)

4
 British Airways

British Airways flight attendants' uniform since the 1950s:

The uniform of British Airways’ flight attendants has changed a plenty in the last half-
century.

1950s 1960s 1970s 1980s 1990s

5
 British Airways
British Airways flight
attendant uniform 2000s
New uniform takes to
the skies:

The uniform, created by leading

British fashion designer Julien
Macdonald and worn by over
25,000 British Airways staff worldwide, including flight
crew, cabin crew, dispatchers and check-in agents, will be rolled out in the Middle East from
this month.

"Our uniform is one of the most powerful symbols of the British Airways brand and
it is important that our staff feel proud to wear it on the ground and in the air."
said, Steve Harrison, British Airways Area manager, Middle East, North Africa and
Central Asia. "The new uniform is successful at reinforcing our identity -
professional, reassuring and proudly British - a quality brand that is recognisable
around the world." 
Destinations

British Airways serves nearly 150 destinations, including six domestic. It is one of
only ten carriers to fly to all six permanently inhabited continents (the nine other
carriers are Delta, Emirates, Korean Air, Malaysia Airlines, Qantas, Qatar
Airways, Singapore Airlines, South African Airways and United Airlines.

6
 British Airways

Fleet:
The British Airways fleet includes the following aircraft in October 2010:

British Airways Fleet

In Service Orders Passengers Base

Aircraft
F J W M Total

Airbus A318 2 — 0 32 0 32 LCY

0 0 0 132 132 LHR

Airbus A319 33 —
0 15 0 129 144 LGW

0 15 0 137 152
Airbus A320-200 41 3 LHR
0 0 0 156 156

0 15 0 169 184
Airbus A321-200 11 — LHR
0 0 0 188 188

Airbus A380-800 — 12 TBA LHR

Boeing 737–400 19 — — 13 — 132 145 LGW

14 70 30 177 291
Boeing 747–400 57 — LHR
14 52 36 227 329

0 24 24 144 192
Boeing 767-300ER 21 — LHR
0 26 0 221 247

Boeing 777–200 3 — 17 48 24 127 216 LHR

14 48 40 127 229 LHR

Boeing 777-200ER 43 —
0 48 24 214 286 LGW

Boeing 777-300ER 3 3 14 56 44 183 297 LHR

Boeing 787–8 — 8 0 42 51 90 183 LHR

Boeing 787–9 — 16 TBA LHR

Total 233 42

7
 British Airways

Types of configuration of British Airways:

These are representative of the seating configuration, but may vary according to
aircraft. 
 The particular travel class seat maps:
 First
 Club World
 Club World London City
 Club Europe
 World Traveller Plus
 World Traveller
 Euro Traveller
 UK Domestic

First seat maps

 All First seats are accessible for customers with
reduced mobility.

  These seats have moveable armrests.

8
 British Airways

First seat maps

Club World seat maps:

 All Club World seats are accessible for customers with
reduced mobility.

Club world seat maps

 Club World London City is our Business Class

only service, with just 32 seats on board, flying
between London City and New York JFK. Club
 It is, in short, the most productive way for you to World
travel Business Class between the heart of London
London and New York. City seat
map:

9
 British Airways

Club world London city maps

Club Europe seat maps:

 These seats have moveable armrests. 
 Emergency exit row.

Club Europe seat map

World traveller plus seat maps

World Traveller Plus seat maps:

 These seats have moveable armrests.

World Traveller seat maps:

 These seats have moveable armrests .

10
 British Airways

World traveller seat

map
Euro Traveller seat maps:
 These seats have moveable armrests. 
  Emergency exit row.

Euro traveller seat map

UK Domestic seat maps:

1. These seats have moveable armrests. 
2. Emergency exit row.

UK domestic seat maps

Travel classes:
 First class.

11
 British Airways
 Business class.

 Premium economy class.

 Economy class.

First class
First class offers exceptional comfort and refined surroundings. Relax in your
suite and let our dedicated crew attend to your every request. From the moment you check in to the moment you
land at your destination, first delivers all your travel essentials in a seamless,
exemplary and quintessentially British manner.

Business class
Club World

Club World long haul business class is designed around you. Whether you’re
travelling for business or pleasure, you’ll enjoy lounge access, unparalleled
comfort, privacy and a menu inspired by some of the world’s top chefs, ensuring
you arrive refreshed and ready for the day ahead.

Club World London City

Club World London City is our Business Class only service, flying between London City and New York JFK, with just
32 seats on board. Minimise your airport travel time and check-in times whilst maximizing your productivity on
board.

OpenSkies - Biz Bed

Sleep soundly in our 180° flat bed in an intimate cabin with only 12 seats. Sip
fine wines, savor freshly prepared meals and arrive fully rested to start your
day. Experience more comfort, privacy and personalized service all for much
less than typical business class fares.

12
 British Airways
OpenSkies - Biz Seat

Get the best value in business class and stretch out in roomy, comfortable seats that recline 140°. Enjoy plenty of
legroom with 52" of seat pitch in a cabin with only 72 seats. Universal power
outlets and personal entertainment systems are available at every seat. Cut
costs, not comfort.

Club Europe

Club Europe short haul business class provides the space you need to work, sleep or relax. Enjoy lounge access
and more space on board, so whether you’re travelling on business or for pleasure you can make the most of your
time.

Premium economy class

World Traveller Plus

Make your trip that little bit more special by travelling premium economy in our World Traveller Plus cabin, on long
haul flights. Enjoy added extras, privacy, relaxation and expert service,
ensuring you arrive at your destination in better shape to enjoy your
holiday or start a day’s work.

Economy class
World Traveller

World Traveller long haul economy flights give you comfortable

surroundings, friendly service, complimentary food and a free bar service - all for a price that’s within your budget.

Euro Traveller

On Euro Traveller short haul economy class flights, expect value

for money, complimentary food and a free bar service.

13
 British Airways

UK Domestic

When you travel within the UK we offer you full-

service, value for money flights. Whether you’re
travelling for business or leisure enjoy frequent,
reliable flights to centrally located UK airports.

Flight deals and special offers - British Airways

 Flight Offers.

 Top Holiday Offers.

 Top Hotel Offers.

 Top Car Rental Offers.

 Credit Card.

 Executive Club Offers.

At the airport
 Checking in.

 Lounges.

14
 British Airways
 Safety and security.

Checking in
There are four ways you can check in for your British Airways flight; online
at ba.com; on your internet enabled mobile phone; at an airport kiosk; or at
a British Airways check-in desk.

 Check-in times.
 Check in on ba.com from 24 hours before your flight.
 Mobile check-in.
 Check yourself in at an airport kiosk.
 Disability and special assistance.
 Passport or ID check.
 Baggage to check in.
 Go through airport security on time.

Lounges:
Unwind in our lounges
Whether you want to catch up on work before you travel, enjoy a snack or simply unwind, you'll find an area in one
of our lounges to relax away from the busy airport environment.

 Help yourself to complimentary food and beverages, including a selection of fine wines from around the
world.
 If you have work to do, or want to keep in touch with the world in general, wireless broadband and
complimentary PC’s are available in most British Airways lounges.
 Wireless broadband provided by BT Open zone is free in all British Airways UK lounges. Agreements with
local providers have now been negotiated in many lounges outside of the UK to enable us to offer free wireless
broadband. However in some airports there will be a charge.
 Enjoy a complimentary treatment in the Elemis Travel Spa when travelling in First or Club World or if you
are a Gold Executive Club member travelling on a long haul flight (at selected locations).
 Dine before you fly on selected flights so that you can maximise your sleep on-board. 

Lounges:
15
 British Airways
 First
 Galleries
 Terraces
 Arrivals
 Elemis Travel Spa

First lounges
Exclusively for you
First lounges provide a sanctuary away from the outside world. Deep, luxurious furniture upholstered in rich velvets
and classic tailored herringbone provides you with an elegant and welcoming environment to spend your time as
you wish.

Our complimentary Work & Entertainment Zones offer internet access, printers, copiers, and fax machines to allow
you to work before you fly.

Pre-flight Dining
As a First customer you can enjoy waiter served
dining in the lounge, before your flight, giving you
maximum sleep time on board. Pre-flight Dining is
available on flights departing from London
Heathrow after 8pm and on selected overnight
flights from New York JFK, Newark, Philadelphia,
Washington, Toronto, Chicago and Boston departing
from 6pm local time.

Galleries lounges
Taking their inspiration from the finest
boutique hotels around the world,
whilst incorporating a unique British
heritage, Galleries lounges offer the
ultimate in luxury for our First and Club
World customers. Galleries lounges are
available worldwide, including the flagship Galleries lounges complex at London
Heathrow Terminal 5 and Terminal 3.

Welcome to Galleries First

Galleries First is available to customers travelling in First and Gold Executive Club members. Whether you’re
travelling for business or pleasure, you’ll find your needs catered for.

 Champagne Bar, Gold Bar and Wine Gallery.

 Coffee House.

16
 British Airways
 The Refectory & Deli.
 Terrace and viewing area.
 Work and Entertainment Zone installed with full Microsoft Office software package and real-time news
updates from around the world.
 Complimentary Wi-Fi provided by BT Open zone.
 Kids Zone designed by El Ultimo Grito.

Welcome to Galleries Club

We invite First, Club World and Club Europe customers, Gold and Silver Executive Club members to experience the
luxurious Galleries Club lounges.

 Relax in exclusively designed furniture upholstered in Osborne & Little fabrics.

 Sit back in the 20-seat cinema for live sporting events and tailored entertainment (Only available at
London Heathrow Terminal 5)
 Enjoy a glass of fine wine or treat yourself to a glass of champagne, available upon request.
 For a light meal or snack simply take your pick from a range of snacks and food. On selected flights you
can dine in the lounges before you fly so that you can maximise your sleep on board.

Terrace and Executive Club lounges

Terraces Lounges are a haven away from the busy airport, exclusively for First, Club World, Club Europe

customers, Gold and Silver Executive Club members. Relax with a snack and a drink at our World Wine Bar. Dine

before you board, or unwind with a stress-relieving complimentary massage in our Elemis spa. Or if you have work

to do head to the Work and Entertainment Zone.

Make sure you’re refreshed and ready for the day ahead with an invigorating power shower, help yourself to food
and drink or catch up on some work.

Arrivals lounges are available at London Heathrow Terminal 5 and London Gatwick (situated in the Sofitel Arora
Hotel) for:

 First and Club World customers. 

 Gold Executive Club members who have arrived on a British Airways long haul flight. Due to capacity
restrictions, guests will not be permitted to use these lounges.

17
 British Airways
Elemis Travel Spa:
British Airways has teamed up with Elemis, the acclaimed British spa and skincare brand, to offer customers
exclusive treatments and skin-therapies at selected airport lounges.

Elemis travel spas can be found in our airport lounges at London Heathrow Terminal 5 in Departures South, T5B,
Arrivals, London Heathrow Terminal 3 and at New York JFK Terminal 7.

Complimentary treatments are available for First and Club World customers and Gold Executive Club members
flying long haul.

Lounge
locations:
British Airwa
ys and
partner lounge locations worldwide:
 UK and Ireland
 USA and Canada
 Europe
 Africa
 Middle East
 South Asia
 Far East and Australasia
 South America and Caribbean

 Safety and security:

At British Airways the safety and security of our customers and staff is our
highest priority. 

For many years, we have been a leader in the aviation industry on security
matters, and you can be reassured that we have in place some of the most
stringent security measures in the industry. 

We continuously work closely with governments and relevant authorities

18
 British Airways
around the world to monitor and implement the security measures we have
in place, and our policy is in full compliance with all regulatory
requirements. 

As one of the world’s largest international airlines we have experience in

meeting this task in many destinations around the world. We take our
commitment to delivering a safe and secure operation seriously indeed, and
would not fly to a location unless we felt it was safe and secure to do so .

British Airways security measures:

We spend more than £100 million a year on security measures, which

include:
 screening of flying crew and ground staff
 participation with government and airport screening of passengers and
cabin baggage
 extra hand baggage and customer searches at the gate
 baggage and passenger reconciliation
 security controls for cargo, courier material, mail and catering
 searches and guarding of aircraft
 a team of trained security auditors who carry out security checks
worldwide
 CCTV systems on all of our aircraft so the pilot can see who is outside
the cabin door
 100% x-ray screening of checked baggage worldwide
 installation of reinforced, bulletproof cockpit doors on all our fleet
 security training for all airport and flying staff
 background and criminal checks of all flying and ground staff

19
British Airways

20