Professional Documents
Culture Documents
Brought to you by the Counselling Service (Adrian de Boers and Hoa Pham) ph: 9925 4365 email: counselling@rmit.edu.au
Despite this, as soon as a problem is spelled out, effort should be made to finding a wide variety of possible solutions (or elements thereof) that advance the mutual interests of the conflicting parties. Success at finding such options (i.e. that produce mutual gains) underlie the premise of Win / Win negotiations.
''Negotiation involves two (or more) parties with competing or conflicting interests or needs, working towards an agreement on how they will co-operate'' Dr Gregory Tillett Resolving Conflict (Sydney: Sydney University Press, 1991) p46. Rather than bargaining on positions, attention should be given to finding standards, that is, using objective criteria (e.g., market vale, expert opinion, law, company policy) that can be used to determine the quality of an outcome. In doing so, negotiations become less about a contest of wills or exercise in stubbornness.
RMIT University2009
Counselling Service
Think of some recent negotiations in which you have been involved. What are they?
buying a car, a house or an appliance negotiating a new salary package negotiating different roles and responsibilities at work arranging a fair division of household chores making divorce settlements and custody arrangements agreeing with a child (or a parent) on a study schedule or what time to be home.
RMIT University2009
Counselling Service
RMIT University2009
Counselling Service
RMIT University2009
Counselling Service
RMIT University2009
Counselling Service
RMIT University2009
Counselling Service
RMIT University2009
Counselling Service
PHASE 1: PREPARATION
RMIT University2009
Counselling Service
RMIT University2009
Counselling Service
10
RMIT University2009
Counselling Service
11
As an adjunct to becoming clear on our outcome, it is wise to develop both a BATNA and a WATNA. BATNA is the Best Alternative to a Negotiated Agreement and WATNA is the Worst Alternative to a Negotiated Agreement. BATNA is the best we can hope for if negotiations don't succeed; and WATNA is the worst we can realistically fear. For example, when purchasing a car, the BATNA might be to accept the best deal I can get at a different dealer. The WATNA might be to accept a car with fewer of the features I would like.
RMIT University2009
Counselling Service
12
RMIT University2009
Counselling Service
13
PHASE 2: INTERACTION
There are four key activities in the interaction phase.
Phase 2 Select Options Generate Options Educate on needs & perspectives Build rapport
Phase 1 Prepare environment Become clear on outcome Research Map
RMIT University2009
Counselling Service
14
RMIT University2009
Counselling Service
15
Skilled negotiators give priority to establishing and building common ground before confronting areas of difference. This is particularly valuable in the early stages of a negotiation; and it is also very important whenever differences receive so much emphasis that the parties start losing sight of the similarities and, therefore, of their partnership.
RMIT University2009
Counselling Service
16
RMIT University2009
Counselling Service
17
What skills would be particularly useful to educate each other about needs and perspectives?
"I" Statements
mapping the situation together managing emotions asking questions active listening inclusive language: AND not BUT.
RMIT University2009
Counselling Service
18
RMIT University2009
Counselling Service
19
RMIT University2009
Counselling Service
20
RMIT University2009
Counselling Service
21
RMIT University2009
Counselling Service
22
PHASE 3: CLOSE
Phase 3 Plan review Set timeframe Develop action plan Form Agreements
Phase 2 Select Options Generate Options Educate on needs & perspectives Build rapport Phase 1 Prepare environment Become clear on outcome Research Map
RMIT University2009
Counselling Service
23
RMIT University2009
Counselling Service
24
RMIT University2009
Counselling Service
25
How might parties in a negotiation show their resistance to shift from their positions?
use resistant body language (e.g. arms folded, fist on the table) say directly that they want a particular solution chosen repeatedly steer discussion to focus on their positions argue their solution is best (e.g., most effective, most efficient, meets most needs etc.) react negatively to any other solution or idea that is proposed refuse to attend discussions. Let's consider specific ways in which people react negatively to a new idea or proposal.
RMIT University2009
Counselling Service
26
Imagine you want to introduce a new policy or practice, and you're confronted with strong resistance from others. What might be some of the negative responses that you could hear?
We've tried that already''. ''It's too expensive". "You're being naive that's not how the system works. We'll now spend some time exploring specific strategies to deal with this type of negativity.
RMIT University2009
Counselling Service
27
Opening a Negotiation
Sometimes we find ourselves in the midst of a negotiation, when we weren't even planning one. However, as we have already noted preparing carefully for a negotiation may result in it being more effective.
One aspect of preparation is working out how to open the negotiation. If we are able to introduce our idea in a way that captures the interest of the other person, we may succeed in: setting a positive tone for the negotiation pre-empting some objections decreasing resistance and negativity from the other person.
RMIT University2009
Counselling Service
28
When we're opening a negotiation, what sort of things would we need to focus on to capture the interest of the other person? the main thrust of the idea the benefits to the other person and/or to the organisation a way to involve that person.
In identifying benefits, we need to step into the shoes of the other person. "What would he/she consider a benefit?" An opening statement needs to be kept to about thirty seconds. It's like a headline in a newspaper: short and snappy to gain the person's attention. It provides a bridge from the preparation phase to the interaction phase. 1. Engaging interest. 2. Stating the objective.
RMIT University2009
Counselling Service
29
RMIT University2009
Counselling Service
30
RMIT University2009
Counselling Service
31