KNOWLEDGE: Knowledge is a collection of fact, information, and/or skills acquired through experience or education or (more generally) the theoretical

or practical understanding of a subject. Knowledge Management (KM): Knowledge management is the process of creating, sharing and storing of employee information within the business environment and making it available to others. Knowledge management boosts the efficiency, profitability and overall productivity of an organization. 1. Does SMEs follow KM practice? a) Yes (b) No

2. Does your organization follow KM practice? a) Yes a) Yes (b) No (b) No b)Agree 3. Is you personnel well aware about the KM practice? 4. The KM system helps in fast and better decision making in SMEs? a) Strong agree b) Disagree c) Strong disagree 5. KM helps in enhanced productivity or service quality in SMEs? a) Strong agree b) Agree c) Disagree d) Strong disagree 6. Implementing KM results in sharing best practices? a) Strong agree b) Agree c) Disagree d) Strong disagree 7. Implementing KM in SMEs helps in increased innovation by the employees?

a) Strong agree b) Agree c) Disagree d) Strong disagree 8. Application of KM system results in increased market share SMEs? a) Strong agree b) Agree c) Disagree d) Strong disagree 9. KM results in enhanced collaboration within the organization? a) Strong agree b) Agree c) Disagree d) Strong disagree 10. KM helps to address the communication gap among different departments? a) Strong agree b) Agree c) Disagree d) Strong disagree 11. Implementing KM helps in achieving better revenue? a) Strong agree b) Agree c) Disagree d) Strong disagree 12. How is the SMEs benefited from the implementing knowledge management? a) Improved performance b) Increase motivation c) Increase in revenue d) All of above 13. How would you rank your own level of experience and familiarity with KM?

a) Introductory b) Intermediate c) Advanced 14. Would a distance learning format be of particular interest to you? a) Yes b) No 15. What are the problems faced by SMEs in using IT for knowledge management? a) Lack of training b) Lack of time to learn c) Lack of identifying the proper IT tool d) System too much complicated 16. Lack of top management commitment is the biggest hurdle in effective implementation of KM in SMEs? a) Yes b) No 17. Which technologies have SMEs implemented? a) Internet b) Data warehousing c) Intranet d) Knowledge management software 18. What is the attitude of senior management w.r.t. KM in SMEs? a) Very important and full support b) Very important but hardly support it 19. Lack of resources is the hurdle in implementing KM in SMEs? a) Yes b) No 20. Lack of trust is the cultural barrier in knowledge management in SMEs? a) Yes b) No 21. What are the problems of SMEs? a) Lack of information

b) Poor sharing of knowledge c) Information overload 23. What is the current status of knowledge management in SMEs? a) Not in existence at all b) Introduction stage c) Growth stage