Professional Documents
Culture Documents
Table of Contents
Introduction SCOR Supply-Chain Council Inc. is now o ering the opportunity for SCOR cation to all attendees who have completed the Professional Professional (SCOR-P) Certi SCOR Implementation trainings only the new SCC SCOR Framework and (released Certi cation updatedasversion of SCOR Frameworkcation. TheOctober 2006) participation applies the prerequisite for Certi SCOR-P exam will be o ered globally at Prometric certi ed locations during speci c testing windows as determined by the Supply-Chain Council, Inc. Test Study All correspondence and questions related to examination eligibility should Guide be directed to:
Supply-Chain Council, Inc. 1400 Eye Street, NW, Suite 1050 Washington, DC 20005 Phone: 202-962-0440 E-mail: info@supply-chain.org Web site: www.supply-chain.org
Testing Agency
Professional Credential Services, Inc. (PCS) is the professional testing agency contracted by SCC to assist in the development, processing, scoring and analysis of the SCOR-P examination. All correspondence and questions related to test development, administration, scoring and reporting should be directed to: Professional Credential Services, SCOR-P Coordinator P. O. Box 198689, Nashville, TN 37219-8689 or 150 Fourth Avenue, North, Suite 800 Nashville, TN 37219. Toll free: 1.877.U.TRY.PCS. E-mail: scor@pcshq.com Web site: www.pcshq.com Professional Credential Services sta is available by telephone Monday through Friday between 8:00 am and 4:30 pm, central time.
Testing Administrator
Prometric is the computer-based testing administrator for the delivery of the SCOR-P examination. All correspondence and questions related to test locations or scheduling should be directed to: Prometric Toll free: 1.800.864.8080 Web site: www.prometric.com 2
Statement of Nondiscrimination
The SCC and PCS do not discriminate among candidates on the basis of age, gender, race, color, religion, national origin, disability or marital status.
Examination Overview
Examination
The examination is in a computer-based testing format. The examination contains 60 scored four-choice multiple-choice questions plus 10 pretest four-choice multiple-choice questions. Pre-test questions are randomly placed within a test form to gain additional statistical information and are not computed in your score results. The examination is 2.5 hours in length. Two hours are devoted to the testing time plus a 15 minute tutorial and a 15 minute survey. This is a closed book examination. All questions are weighted equally. There is no penalty for guessing so it is to your advantage to answer every test question. Be sure to read each question carefully. Make sure that you understand the question and answer it in the way that it is intended. Select one and only one answer for each question. The answer you are to select is the one you believe will be the BEST and MOST acceptable of the choices o ered. Be sure to answer all questions. Your nal score will be determined solely on the basis of the number of questions you have answered correctly. If you fail to answer a question and leave it blank, it will not be scored A handheld calculator, scrap paper, and pencil will be provided to you at the test location.
Examination Scheduling
Testing Window
The SCOR-P examination is o ered three (3) times a year. The period of testing is known as the testing window. The testing windows for the 2008 are April 27-May 11, July 27-August 10, and November 2-November 16.
Testing Centers
You will be allowed to take the examination at any one of the authorized Prometric test centers. Test centers move, new ones are opened and some close from time to time. The most current list of test centers may be found on the Prometric Web site at www.prometric.com.
There are two options for scheduling: 1. Visit www.prometric.com on the Internet You will nd the easiest and quickest way to schedule an examination appointment (as well as reschedule and cancel an appointment, if necessary) is on the Internet. Using the Internet provides you 24-hour access to scheduling and avoids any on hold waiting time. Because of this, you have the quickest and most direct access to preferred dates and test center locations. Additionally, you will instantly receive a detailed con rmation of your appointment (on screen and via e-mail). Before you make your appointments, you must have received your NTS. Additionally, be ready to identify the dates, times and locations where you want to take the examination. Before you begin, you must have your NTS in front of you. You will be required to provide information from the NTS. 2. Prometrics Candidate Services Call Center Call 800-864-8080. Prometrics Candidate Services Call Center is open Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time. (Hearing-impaired candidates using teletypewriter [TTY] may call 800529-3590 to schedule appointments.) Before you call, you must have your NTS in front of you. You will be required to provide the customer service representative with information from the NTS. You will NOT receive written con rmation of your appointment. Be sure to write down the date, time, location and con rmation number for your appointments. We strongly encourage you to visit www.prometric.com to print a con rmation of your appointment. If you need directions to the test center, ask the customer service representative at the time you make your appointment. There are multiple test centers in some metropolitan areas, so be sure you are certain of the correct test center location where you are scheduled to take your examination.
ADA Accommodations
PCS complies with the Americans with Disabilities Act of 1990. To ensure equal opportunity for all quali ed persons, PCS will make reasonable accommodations for applicants with disabilities. PCS will not pay for any costs you may incur in obtaining the required diagnosis and recommendation. However, PCS will provide reasonable accommodations that are approved and granted by PCS.
Appointment Changes
Re-schedule Appointment After you have made an appointment for the examination, you may nd it necessary to change your appointment. Be aware that you may be required to pay a re-scheduling fee, depending on when you notify Prometric of the change. Please see the fee chart below for re-scheduling dates and the associated fees. If you are unable to appear for your appointment, you are required to re-schedule through using one of the methods below. If you fail to re-schedule using one of the methods below, you will be marked as a no-show and be required to re-apply through PCS. You may re-schedule an existing appointment by one of two methods: 1. On the Internet Use Prometrics Web scheduling tool located at www. prometric.com. The system is available 24 hours a day, seven days a week. You must have your con rmation number available from your original appointment. 2. Prometrics Candidate Services Call Center Call 800-864-8080. The Center is open Monday through Friday 8:00 a.m. to 8:00 p.m. Eastern Time. You will NOT receive written con rmation of your appointment. Be sure you write down the date, time, location and con rmation number for your appointment. We strongly encourage you to visit www.Prometric.com to print a con rmation of your appointment.
Candidates with special testing accommodations must call 800-967-1139 to re-schedule. Candidates using a teletypewriter [TTY] should call 800-529-3590. Postpone Appointment After you have made an appointment for the examination, you may nd it necessary to postpone your appointment. Be aware that you may be required to pay a postponement fee, depending on when you notify Prometric of the change. If you are unable to appear for your appointment, you are required to re-schedule through using one of the methods below. If you fail to re-schedule using one of the methods below, you will be marked as a no-show and be required to re-apply through PCS. You may cancel an existing appointment by one of two methods: 1. On the Internet Use Prometrics Web scheduling tool located at www. prometric.com. The system is available 24 hours a day, seven days a week. You must have your con rmation number available from your original appointment. 2. Prometrics Candidate Services Call Center Call 800-864-8080. The Center is open Monday through Friday 8:00 a.m. to 8:00 p.m. Eastern Time. You will NOT receive written con rmation of your appointment. Be sure you write down the date, time, location and con rmation number for your appointment. We strongly encourage you to visit www.Prometric.com to print a con rmation of your appointment. Candidates with special testing accommodations must call 800-967-1139 to re-schedule. Candidates using a teletypewriter [TTY] should call 800-529-3590.
Re-Scheduling/Postponement Fee If you need to re-schedule or cancel your examination appointment, you will be subject to the following fees: 30+ days before appointment 5-29 days before appointment 5 days 24 hours before appointment No Fee $35.00 $75.00
Less than 24 hours before appointment NTS Void* *If you attempt to re-schedule or postpone your exam less than 24 hours before your appointment, you will be required to re-apply with PCS and pay a re-examination fee.
Examination Preparation
Examination Content The 60 scored multiple-choice SCOR-P certi cation examination consist of the following content areas with an approximation of the percentage and number of questions per content area. The Overall Content Areas are illustrated with sub-content areas to assist in preparing for the examination. 1. Processes A. Plan B. Source C. Make D. Deliver E. Return F. Enable G. Inputs/Outputs 2. Key Concepts A. Fundamentals B. Level 2 Categories C. Overall SCOR 3. Techniques 30% or 18 Questions 15% or 9 Questions 20% or 12 Questions 4. Best Practices A. Applicability B. De nitions C. Validity 5. Metrics 25% or 15 Questions 10% or 6 Questions
A. Calculations B. Cash to Cash Cycle Time C. Cost of Goods Sold D. Decomposition E. De nitions F. Order Ful llment Cycle Time G. Perfect Order Ful llment H. Return on Supply Chain Assets I. Return on Working capital J. Supply Chain Adaptability K. Total Supply Chain Management Cost L. Understanding Performance Attributes M. Upside Supply Chain Flexibility
Test Day
Check-In Procedures
As part of an enhanced security system, Prometric testing centers incorporate the following procedures: IDs presented will be scanned to ensure validity, and an image of the ID will be captured. Your photograph will be taken You must arrive at the test center at least 30 minutes before the scheduled appointment time for your examination. This allows time to sign in, have your identi cation checked, review the security and test center policies and be seated at your workstation. Arriving for your scheduled testing appointment anytime after the scheduled start time may result in your being denied permission to test and you will be required to reapply with PCS and pay a re-examination fee.
A. Benchmarking ** B. Best Practice Assessment C. Cause E ect Pareto D. Defect and Disconnect Brainstorming E. Fishbone Diagram F. Mapping ** G. Modeling ** H. Opportunity Analysis I. Project De nition J. Project Organization K. Process Interview L. RACI Analysis M. SCORcards** N. Supply Chain De nition ** O. Supply Chain Prioritization ** P. Transaction Analysis ** indicates a priority among the sub-content areas
Identi cation
The same form of your name must appear on your NTS as on your identi cation you present at the test center. Do not change the spelling and do not change the order of your name when making your appointment. If your name is di erent from your identi cations at check-in, you will not be permitted to test and you will be required to re-apply with PCS and pay a re-examination fee. You are required to present one form of identi cation, which must contain a recent clearly recognizable photograph with a signature, when you arrive to take your examination. If you do not present acceptable identi cation, you will not be allowed to take your examination. If the identi cation does not contain a signature, a second form of identi cation is necessary. You must present one of the following primary forms of identi cation: Primary Forms of Identi cation Valid (not expired) drivers license with photo and signature issued by one of the 50 U.S. states or by a U.S. territory Valid (not expired) drivers license with photo and signature issued by a foreign government authority, that is printed in English to the extent necessary to compare the candidates name with the one on the NTS and con rm that it is a valid drivers license (Examples are drivers licenses issued by Canadian, Australian, New Zealand, British authorities, and from countries that retain English as an o cial language) Valid (not expired) passport with photo and signature issued by the U.S. Valid (not expired) government issued passport (for non-US citizens) that has the candidates name exactly matching the name that appears on the candidates NTS Valid state identi cation card issued by one of the 50 U.S. states or by a U.S. territory (candidates who do not drive may have an identi cation card issued by the agency that also issues drivers licenses). Secondary Forms of Identi cation An additional government issued identi cation from the above listing Valid credit card Bank automated teller machine card (ATM) Bank Debit Card The following are UNACCEPTABLE forms of identi cation: A draft classi cation card A Social Security card A student identi cation card A U.S. permanent residency card (green card) If the test center sta has questions about the identi cation presented, you may be asked for additional proof of identity. You may be refused access to an examination if the sta believes that you have not proven your identity. Admittance to the test center and examination does not imply that your identi cation is valid or that your scores will be reported if subsequent investigations reveal impersonation or forgery.
You must place personal belongings, such as a purse or cell phone, in the storage lockers provided by the test center. You will be given the key to your locker which must be returned to the test center sta when you leave. The lockers are very small and are not intended to hold large items. Do not bring anything to the test center unless it is absolutely necessary. Test center personnel will not be responsible for lost or stolen items. You must keep your identi cation with you at all times. If you leave the testing room for any reason, you will be required to show your identi cation to be readmitted. Scratch paper, pencils, and a handheld calculator will be provided for you. You are required to return the scratch paper, pencil, and handheld calculator to the test center sta when your examination is complete. If you need additional scratch paper, you may request it from the test center sta , but you must rst turn in the original sheets of paper you received in order to get a new supply. You must not bring any other paper, pencils, or calculators with you to the workstation in the testing room. You will be escorted to a workstation by test center sta . You must remain in your seat during the examination, except when authorized to get up and leave the testing room. After you log in, proceed through the introductory screens without delay. There is a time limit on the initial screens and, if that time limit is exceeded, the test session will automatically terminate. If you encounter ANY computer problem, report it immediately to test center sta . When you nish the examination, leave the testing room quietly, turn in your materials and sign the test center log book. The test center sta will dismiss you after completing all necessary procedures.
Pen / Pencil (other than that provided by Test Center) Pencil Sharpener Personal Digital Assistant or Other Electronic Device Plastic Bag Purse / Wallet Radio / Transmitter / Receiver Ruler / Slide Ruler Study Material Tape/ Disk Recorder or Player Umbrella Watch Weapon of any kind *Headphones, for sound reduction purposes, will be provided at each computer testing station for each candidate.
Security Guidelines
All test questions are copyrighted by the SCC. Copying, reproducing or taking any action to reveal the contents of an examination in whole or in part is unlawful. PCS and Prometric use a variety of procedures to prevent candidate misconduct and cheating on the examination. Test center sta is trained to watch for unusual behavior and incidents during the examination. In addition, all examination sessions are audio/videotaped to document in the occurrence of any unusual activity and candidate misconduct is reported to PCS on a daily basis. Any irregularity such as an act of impersonation, creating a disturbance, giving or receiving unauthorized information or aid to other candidates, attempting to remove test information by any means, possession of unauthorized notes or equipment may be su cient cause of you to leave the examination room. All such irregularities will generate a report to the SCC and PCS. No visitors, guests or children are permitted in the examination room.
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If the test center sta suspects misconduct, a warning will be given to the candidate for any of the following situations: Communicating, orally or otherwise, with another candidate or person Copying from or looking at another candidates materials or workstation Allowing another candidates to copy from or look at materials or workstation Giving or receiving assistance in answering examination questions or problems Reading examination questions aloud Engaging in conduct that interferes with the administration of the examination or unnecessarily disturbing sta or other candidates Grounds for con scation of a prohibited item and warning the candidate include possession of any prohibited item (whether or not in use) inside, or while entering or exiting the testing room.
Intentional refusal or failure to comply with instructions of the test center sta Conduct that may threaten bodily harm or damage to property
To Report Cheating
If you witnesses a candidate cheating or believe a test center employee acted improperly contact Prometrics security department at 800-347-3781.
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Con dentiality
Results will not be provided over the telephone. Score results are only released to the SCC and to the candidate. Any other request for the release of results would necessitate the signing of a Candidate Release Form.
References
1. SCOR 8.0 Reference Manual 2. SCOR 8.0 Framework Training Presentation 3. SCOR 8.0 Implementation Training Presentation
4. Which of the following is NOT a feature of Best Practices? (A) Current (B) De ned (C) Permanent (D) Proven 5. Which of the following is one of the broad attribute groups in SCOR? (A) Customer (B) Financial (C) Global (D) Retail 6. A signi cant role of the SCOR Evangelist is to (A) plan data collection. (B) identify Best Practices. (C) train subject matter experts.
Sample Questions
At the end of the sample questions, you will nd the key (correct response), the content outline, the sub-content outline and the reference. 1. WIP Inventory is associated with which Process type? (A) Deliver (B) Make (C) Plan (D) Source 2. The diagram below is BEST described as
S1 S2
(A) ETO (B) MTO (C) MTS (D) Retail
M2
D2
(D) build organizations support. 7. Using Pareto Analysis to analyze Process Defects PRIMARILY results in which of the following? (A) Identifying 80/20 contributors. (B) Completing traveler worksheet. (C) Grouping defects by process area. (D) Linking process, metrics and practice. 8. Customer Commit Date creation is associated with which of the following? (A) Delivery (B) Enable (C) Return (D) Source 9. Sales Forecast is an input PRIMARILY to
3. What are the Inventory Days of Supply based on the chart below? Revenue Five Point Rolling Average Inventory Cost of Goods Sold (A) 0 days (B) 15 days (C) 26 days (D) 36 days 13
SCOR Professional Certi cation Test Study Guide
9. Sales Forecast is an input PRIMARILY to (A) P1 (B) P2 (C) P3 (D) P4 10. Which of the following will PRIMARILY link to M2? (A) D2 (B) D3 (C) P1 (D) S3 11. When identifying and analyzing roles taken with a Source process, you initially identify R Responsible, A Accountable, and C Consulted Roles. After further process interviews you nd one more role which indicates a problem. Which role is it, and why? (A) C indicates that there is no I Informed role (B) A indicates that there are too many Accountable roles (C) D indicates that one role is Defective (D) L indicates that there is a Legal constraint 12. After receipt and veri cation of raw material, the material is identi ed as defective during manufacturing. Which process will be utilized to disposition the material? (A) DR1 (B) DR2 (C) SR1 (D) SR3 Questions 13 and 14 refer to the following information. Your consumer product company has a very slow reaction to changes in customer demand. In addition, they have excessive levels of inventory, a high customer complaint rate and poor delivery performance. Executive
Questions 13 and 14 refer to the following information. Your consumer product company has a very slow reaction to changes in customer demand. In addition, they have excessive levels of inventory, a high customer complaint rate and poor delivery performance. Executive Management has been advised to move from a Push to a Pull environment. 13. What characteristics of a Pull environment should improve the situation? (A) Supply chain is aligned to supplier product availability. (B) Factory production is tightly synchronized to customer orders. (C) Demand management and supply chain management are managed independently. (D) Replenishment is determined by safety stock, safety lead time, lot sizing queues and set-ups. 14. Which of the following is the MOST appropriate Level 2 process to put in the blank box shown below?
S1 S2
(A) DR (B) D2 (C) P4 (D) S2
M2
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Questions 15 and 16 refer to the following information. Cash ow has become a critical issue in your company due to extending more favorable terms established by your credit department. The following chart summarizes this years and last years nancial situation. The company is currently holding $75 Million in Gross Inventory. Days Sales Outstanding Days Payables Outstanding Inventory Days of Supply Cash to Cash Cycle Time Last Year 37 42 15 10 This Year 37 45 20
18. Which of the following would usually be considered the BEST source for gathering process information during interviews: (A) Process Performers (B) The Internet (C) Process Owners (D) IT Department
15. What is this years Cash to Cash Cycle Time? (A) 12 days (B) 18 days (C) 20 days (D) 22 days 16. What Inventory Reduction do you need this year to maintain the same Cash to Cash Cycle Time as last year? (A) $ 7.5 Million (B) $12.5 Million (C) $37.5 Million (D) No reduction 17. During Supply-Chain De nition, you nd that you have two supply-chains for the same material, but one is MTO in the southern part of the country, and the other is BTS in the northern part. They share the same logistics provider. You decide to (A) Group them together because they have a common product base. (B) Keep them separate because even with the same logistics provider they supply di erent areas. (C) Group them together because they have the same logistics provider in the same country (D) Keep them separate because they are di erent supply-chain types 15
SCOR Professional Certi cation Test Study Guide
Question 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. Question 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18.
Key B B D C A D A A A A B C B B A A D A
Content Area Key Concepts Key Concepts Metrics Best Practices Metrics Techniques Techniques Processes Processes Key Concepts Techniques Processes Best Practices Techniques Metrics Metrics Techniques Techniques
Sub-Content Area Overall SCOR Level 2 Categories Calculation: Cash to Cash Cycle Time De nitions Understanding Performance Attributes Project Organization Cause E ect Pareto Deliver Plan Overall SCOR RACI Analysis Return Applicability Modeling Calculations: Cash to Cash Cycle Time Calculations: Return on Supply Chain Assets Supply-Chain De nition Modeling
Reference SCOR 8.0 Reference, SCOR 8.0 Framework Class SCOR 8.0 Framework Class SCOR 8.0 Reference, SCOR 8.0 Framework Class SCOR 8.0 Framework Class SCOR 8.0 Reference, SCOR 8.0 Framework Class SCOR 8.0 Implementation Class SCOR 8.0 Implementation Class SCOR 8.0 Reference SCOR 8.0 Reference SCOR 8.0 Framework Class SCOR 8.0 Framework Class, SCOR 8.0 Implementation Class SCOR 8.0 Framework Class SCOR 8.0 Framework Class SCOR 8.0 Reference SCOR 8.0 Reference, SCOR 8.0 Framework Class SCOR 8.0 Implementation Class SCOR 8.0 Implementation Class SCOR 8.0 Implementation Class
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The Supply-Chain Council 1331 H Street NW, Suite 500 Washington, DC 20005 Tel: +1 202-962-0440 Fax: +1 202-962-3939 www.supply-chain.org