Incident report Templates: TITLE: CHECK PHONE NUMBER Summary: Check a students number Reason: The number in LMS

is not available. Please confirm the number --------------------------------Title: TEXTBOOK TITLE: Summary:Three lessons left Reason: The textbook is almost finished. Please be advise. --------------------------------Title: TEXTBOOK TITLE: Summary: Three lessons left Reason: [TOEIC Speaking]->[PED Interview] current Next course ----------------------------------Title: TEXT BOOK TITLE: Summary: Change the text book title Reason: [TOEIC Speaking]->[PED Interview] current Next course ------------------------------------Title:CONSECUTIVE ABSENCES: Summary: Three consecutive absence Reason: The student was absent on these following dates: ____________ -----------------------------------------Title:Course Change: Summary: Students request to change the course Reason: The student request for changing the course: Course: To: [Current course] [Next course] -------------------------------------Title: CLASS SCHEDULE CHANGE Summary: Students request to change the class schedule Reason: The student request for changing the class time: [ : ] to [ : ].

Title: Missed Class Summary: Missed call class time: ( : )am/pm Reason: I missed call at ( : ) because I overlooked the schedule. -----------------------Title:Late call Summary: Late call class time: ( : )am/pm Reason: I called the student late because of my domino class. ------------------Title: Class concern 1.) Summary: Students name check Reason: The students name on LMS is different. The real students name is Lee Sora, a daughter of Lee Jongbin. 2.) Summary: Guide a lesson plan Reason: The student does not know the lesson plan. Please give an advice. 3.) Summary: Had a short class Reason: Had a short class since the student answered the phone late. 4.) Summary: Help using On line book Reason: This student cannot open On line book and does not know how to use it for the class. 5.) Summary: Finish the class early by request of the student. Reason: The student requested to finish class early because he has a meeting. 6.) Summary: Level concern Reason: This course doesnt fit to the students level.

Title:Class Defer Summary: Defer the class by request of the student. Reason: The student requested to defer the class because he goes to a business trip. -------------------Title:Phone connection Issue 1.) Summary: the line was cut because of no battery. Reason: After ____ minute, the line was cut because the students battery was out. But, called again and continued the class. 2.) Summary: the line was cut because of no battery. Reason: After ____ minute, the line was cut because the students battery was out. But, called again but didnt get connected. 3.) Summary: the line was suddenly cut Reason: After ____ minute, the line was suddenly cut but reconnected. --------------------------Title: Sound Quality Issue Summary: static/ buzzing sound/ robotic-request for a test call Reason: The line was static/ robotic/ echoing/ buzzing sound. Request for a test call. --------------Title: Voice File 1.) Summary: No voice file Reason: I called the student but theres no voice file. 2.) Summary: No voice file Reason: I called the student but the line was busy and no voice file. 3.) Summary: No voice file Reason: I called the student but the student did not answer; no voice file.