A PROUD HERITAGE, A PROMISING FUTURE Philippine Airlines (PAL) began life with a noble mission: to serve as a partner in nation-building.

With this in mind, PAL took to the skies on 15 March 1941, using a Beech Model 18 aircraft amid the specter of a global war. It became Asia's first airline. PAL through the years Since then, PAL deeply involved itself in shaping the course of historic events. With its every takeoff and touchdown, PAL planted the seed of growth. PAL has become one of the most respected airlines around the world with a young and modern fleet of aircraft and a route network that spans 31 foreign cities and 29 domestic points. Service excellence PAL's excellent service has won the hearts of travelers worldwide. This trademark has distinguished it from the pack and has stood guard in an environment that has grown more competitive by the day. But PAL does not sit on its laurels. Realizing that it owes its success to its loyal passengers, PAL launched a campaign called "Call for excellence" to serve its market better. Embracing e-business PAL began embracing electronic commerce with the introduction of its Online Booking service that accepts ticket purchases and credit card payments for all flights. A new, improved website was also launched to serve the customers' needs more quickly and efficiently. These will surely win the battles ahead for PAL.

PRODUCTS AND SERVICES

Before Your Flight

Avian Flu PAL outlines plans to handle the effects of the Avian Flu situation Choice Seats You now have the option to buy a Choice Seat assignment at least 48 hours before departure Medical Equipment For your special medical requirements, we offer a wheelchair service at the airport, as well as oxygen or stretcher equipment during your flight. For passengers that need special medical attention, we have the Medical Information Form (MEDIF) available for download. Medical Cards Incapacitated passengers may avail of the FREMEC or Special Care card to facilitate the processing of their flight requirements. Overbooking of Flights Reminder of important term and condition Special Handling Philippine Airlines also offers special services to expectant mothers, unaccompanied minors, and infants and passengers with Nut Allery. Know more about the provisions regarding the Air Carrier Access Act (ACAA or CFR Part 382). Special Meals When making your booking, you can request for special inflight meals to cater to your specific dietary requirements. US-VISIT 10 Print Policy US-VISIT is rolling out the new 10-print process port-by-port, and e

At the Airport
We offer a host of check-in services for your convenience. Relax in our Mabuhay and VIP Lounges before boarding your flight. We, at Philippine Airlines, provide passengers comfort and convenience on ground. Check-in Know more about our check-in services. Express check-in counters are now available for all Philippine Airlines flights from Manila (NAIA2) and Mactan airports. Open to passengers without check-in baggage and to senior citizens with up to two travelling companions. Fare Upgrade Fee Passenger who opts to take a flight other than on the flight/date shown on his/her ticket and whose fare requires charges for any changes to flight or date of departure Airport Lounges Mabuhay (Business) Class passengers and Mabuhay Miles Million Miler, Premium Elite and Elite members may relax in a warm and bright place while partaking of some light refreshments before boarding their flight. Baggage Assistance Check this out for any inquiries regarding your baggage. Connecting Flights A one stop check-in for passengers originating from any PAL station with connecting flight to any PAL destination. Storage Service PAL has space for your baggage at the airport.

During Your Flight

Enjoy our meals, amenities and entertainment during the flight. Familiarize yourself with our inflight policies and procedures. Cabin Amenities For your relaxation, we offer amenities for total inflight comfort. Philippine Airlines launched a new, fresh and refined design of its Amenity Kits for Mabuhay (Business) Class on all its long-haul flights. Entertainment A listing of movies, TV and radio programs for your entertainment pleasure. Meals and Beverages A wide range of inflight meals and beverages that we offer on Mabuhay (Business) Class and Fiesta (Economy) Class. Duty Free Sales For last minute shopping, duty free items are available for sale onboard. An enticing selection of duty-free liquor and cigarettes, perfumes and cosmetics, watches and costume jewelry, foodstuff and other high-quality gift items can be purchased on international flights from our Fiesta Boutique. From time to time, our Fiesta Boutique offers special giveaways and discounts. All major currencies in cash are accepted as payment onboard. Comfort and Safety Safety information and inflight well-being tips to help you travel the healthy and relaxing way.

Travel Insurance
Leave your worries behind when you travel. Travel Insurance protects you from the unexpected. Travel Insurance is now available on philippineairlines.com through our partnership with Chartis Philippines Insurance, Inc. We, at Philippine Airlines, really care about your entire travel experience even when youre no longer in our safe hands. In partnership with Chartis Philippines Insurance, Inc. (Chartis Philippines), we bring you PAL Travel Insurance a comprehensive and affordable travel insurance product that covers you from your little worries - such as lost passports and delayed flights as well as your biggest travel fears such as unfortunate accidents. Stomach flu from eating local delicacies? Lost your passport? Need the number to the nearest hospital? Dont worry! Our Travel Insurance will take care of you. Travel Insurance is now available on philippineairlines.com through our partnership with Chartis*. * This insurance is underwritten by Chartis Philippines Insurance, Inc. Browse through the useful information below if you would like to learn more. Online Brochure Learn more about the comprehensive travel insurance benefits and how you can arrange for coverage on philippineairlines.com Policy Wording The full terms and conditions of your Travel Insurance policy can be viewed or downloaded using the links. Customer Service & Claims Whether you need emergency assistance or have a question about our product, our dedicated travel insurance hotline is available 24/7.

All About Baggage

Find out everything you need to know about your checked and handcarried baggage, including baggage allowance, restricted items and status of mishandled baggage. Packing Guidelines A must read for anyone travelling by air. Free Baggage Allowance Know the size, number of baggage and weight requirements you can check-in and handcarried baggage you can bring into the cabin free of charge. Check on the New Industry Baggage Rules for Interlining. Excess Baggage Rates Know our excess baggage rates for our domestic and international destinations. Restricted Items Know about the guidelines in carrying restricted items into the cabin. Special Baggage Check on how to carry fragile items, musical instruments, pets, sports equipment and other items into the flight. Online Baggage Tracing As part of our service, we give you online access to know the status of your baggage. A reference number will be given to you by PAL station office once you reported your missing or mishandled baggage. Input your reference number to access it now

PROMOS
1. The Music of Andrew Lloyd Webber - PAL Business Class Promo

When you purchase PAL Mabuhay Business Class, you fly world class. Our seats are outfitted with a touch-screen personal television, is adjustable to full flat bed position (on Cabins of B777-300ER [chaiselongue] and with all the perks and pods for all your business needs. And when you purchase these tickets* (international or domestic) from 09 to 30 June 2011 you'll get FREE premium seats at a world class show, The Music of Andrew Lloyd Webber at the CCP.

2.

Regular Buy One Take One

We offer "Buy One Take One" special promotional fares on Mabuhay (Business) class. Available at any of our PAL ticket offices. Available in selected routes. Please select one that suits you. From Manila to: Hong Kong Macau To Manila from : Hongkong Macau Taipei Note: Airline fares are subject to change without prior notice.

3.

PAL Corporate Sales

PAL Corporate Circle Be one of the elite and join PAL Corporate Circles growing family of 2,000 top corporations in the industry. Registration is hassle-free. Simply accomplish the registration form and forward to PAL Corporate Sales for profiling. No set of qualifications and/or eligibility requirements are necessary. And as an added service, submission of the registration form automatically includes you to email blasts of the latest products and services of PAL. As a full-service carrier, PAL now has special promos and travel packages customized to companies with employees requiring frequent travel, either individually or as a group, and complemented by PAL's frequent flyer rewards program and world-class cabin service. The list of corporate clients continues to grow, indicating satisfaction with PAL's new concepts and product enhancements exclusively designed for frequent flying companies. To know more how your company can avail of the special corporate program, get in touch with the PAL Corporate Sales Team. Other Programs:

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Corporate Tie-ups We are very interested in tying-up with your company for a synergy event. Educational Trips Become one of our top producers and be rewarded with educational trips to one of our local or international destinations in coordination with our program partners. Product Updates Be updated with the latest in PALs products and services. Travel Certificates Give a gift! Give a Travel Certificate!

More exciting programs await our top corporate clients so join PAL Corporate Circle now!

4.

Domestic Fares

We offer special discounts for specific individuals. Individual Passenger These are reductions in fare granted to senior citizens, persons with disabilities and infants. In compliance with Republic Act No. 9337, an act amending the National Internal Revenue Code, a 12% VAT is added to the total amount quoted on all transactions involving purely domestic services only. PAL offers special discounts to the following types of passengers who are traveling within the Philippines and buying their tickets from a PAL sales office or Domestic Ticketing Program travel agents in the Philippines. The special discounts are not available through the Online Booking facility. Senior Citizens 20% discount on normal fares for Filipino citizens who are at least 60 years old. VAT exemption applies to any fare type including promotional fares. The passenger must present any of the following valid ID's when buying the ticket: Office of the Senior Citizens Affairs (OSCA) ID issued by their municipality Driver's License Passport Golden Years Card obtained from PAL ticket office Any photo ID authenticating age PALakbayan holiday package is not applicable for Senior Citizen discount. Foreign nationals are not allowed to avail the Senior Citizen discount under Philippine Law.

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Infants Passengers under the age of two and at least 16 days old. Infant not occupying a seat gets 90% discount based on the accompanying adults fare. Birth certificate is required when buying the ticket. Persons with Disabilities (PWD) 20% discount on normal fares. In availing of the discount privileges mandated under R.A. No. 9442 and its IRR, PWDs, who are Filipino citizens, may prove his/her entitlement upon submission of any of the following:

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An indentification card issued by the City or Municipal Mayor or the Barangay Captains of the place where the persons with disability resides; Transportation discount card is an identification Card (ID) issued by the National Council for the Welfare of Disabled Persons (NCWDP).

Persons with Disability are those individuals defined under Section 4 of R.A7277, as person suffering from restriction or different abilities, as a result of a mental, physical or sensory impairment, to perform an activity in a manner or within the range considered normal for human being.

PLACE

Make travelling to your favorite destinations totally hassle-free and more relaxing. Plan your trips ... from airport transfers to hotel reservations andsightseeing tours. Whether it be for leisure or for business, enjoy the luxury of choosing the best hotels there are at affordable prices, from one to five star hotels, international chains and small boutique hotels. Compare prices and see hotel locations and their amenities. Check-in with class and style. Totally hassle free. Every suitable budget is met with a match. The only way to travel.

People
An essential ingredient to any service provision is the use of appropriate staff and people. We in PAL, we Recruit the right staff and train them appropriately in the delivery of our service. Consumers make judgments and deliver perceptions of the service based on the employees they interact with. Our Staff has the appropriate interpersonal skills, aptititude, and service knowledge to provide the service that our consumers are paying for.