Revision Date: 15 October 2009

COMPASS - Enterprise Remote Access - ERA

Am I ready for COMPASS?

Contents
Verify Your Laptop is Enabled for COMPASS Enterprise Remote Access ...................................................... 2 Enterprise Remote Access - Identity Management Authorization attribute/ Enable(ment) ................... 3

When one has verified they have the necessary Enablement/Authorization and the scripts pushed to their desktops please follow the directions in the help document How to Connect to the Network using ERA

Verify Your Laptop is Enabled for COMPASS Enterprise Remote Access

1. Your laptop must be connected to the J&J network at some point for a long enough period of time (at least a day or more) in order to receive the silent install of the software packages to enable COMPASS Enterprise Remote Access. No action is required by the user. 2. On your Velocity XP or Vista imaged computer, check the following to be certain you have the proper software installed: a. Click: Windows Start Button then click: J&J Version Information i. or

ii. b. Under the heading List of Installed Applications i. In the Installed J&J Applications list Check for: 1. JnJ Asset Verification ii. In the Other installed Applications section check for: 1. Juniper Installer Service 2. Juniper Networks Setup Client [] (On some systems) c. Open Internet Explorer. i. Inside Internet Explorer: Click on Favorites -> Check to see if there is an entry called Enterprise Remote Access - ERA 3. If your laptop is not enabled for COMPASS Enterprise Remote Access, please contact the Helpdesk. The Help Desk and/or Desk Side support may need to ensure that your desktop SCCM client is functioning properly to receive the COMPASS Enterprise Remote Access software packages.

Enterprise Remote Access - Identity Management Authorization attribute/ Enable(ment)

In order for any individual to make use of the COMPASS - Enterprise Remote Access ERA services, one must be authorized or Enabled within the Identity Management System. Please follow the directions below to become Enabled.

Launch Internet Explorer -> Click on Favorites -> Click on Enterprise Remote Access ERA

On the screen below Click on Remote Access Tools

On the screen below, if the status shown for Enterprise Remote Access: is Disabled, then Click on Request Enterprise Remote Access

On the screen below, to the right of the Type of Request option, Click on the drop down menu

On the screen below, Click on Self Service from the drop down menu

On the screen below, after Clicking on Self Service from the drop down menu, Click Continue

On the screen below, Click on Get J&J Enterprise Remote Access

On the screen below, to the right of Reason for request: Enter COMPASS , then Submit

On the screen below, the screen should show Submission was Successful

At this point, Identity Management will email the supervisor of record with a URL link and the instructions to Claim and Approve the request.

After clicking on the embedded URL in the email, the screen will open up to the below screen. The supervisor should Click on the blue highlighted task Manager Approval for J&J Enterprise Remote Access.

On the screen below, the supervisor should Click on the Claim button

On the screen below, the supervisor should Click on Approve or Deny (as appropriate)

On the screen below, the supervisor will now see the Action taken was to Approve. At this point the supervisor may Click on Back to My Tasks or Logout as appropriate

Upon supervisor approval, an email will be sent to the original requestor stating that they have been enabled.

At this point the end user will now have been Enabled / Authorized in Identity Management. The next time they Launch Internet Explorer -> Click on Favorites -> Click on Enterprise Remote Access ERA -> Click on Remote Access Tools, the screen will show they are Enabled as shown below along with available options such as Remote Access with JJEDS PKI Token.