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OSS/BSS

OSS/BSS

Introduction
In order to support the demand for new multimedia applications, service providers must be prepared to provision and activate features on the fly, add bandwidth, bill for content, track customer usage, monitor service performance, and ensure revenue capture. In such an environment, having a partner who is a leader in driving next-generation transformation, and who understands the underlying technologies to support on-demand services is critical to success. With a comprehensive portfolio of multivendor services and range of expertise, Alcatel-Lucent can be this partner, helping our customers take a project from concept to reality, beginning with a comprehensive needs assessment, through design, development, and solution verification of service-ready processes and systems for operations and business support functions. Alcatel-Lucent's approach to OSS/BSS services falls under two broad areas:
1. Strategic consulting, termed Service-Oriented Operations (SOO), helps customers define a Future Method of Operation (FMO) for their next generation operations environment, based on key business objectives and assessment of current operations to create a detailed transformation blueprint. Closely aligned with the TMF initiatives in Quantitative benchmarking and taking into consideration the people, processes, platforms and metrics aspects of defining a FMO, SOO helps providers realize bestin-class operations. Some specific consulting services we offer are; Operations Assessment Report, Transformation Business Cases and Operations Roadmaps. 2. The OSS/BSS Transformation (OSS-T) solution leverages our highly skilled team of System Integration Consultants to help customers create and execute a FMO plan to migrate to New Generation Operations System and Software (NGOSS) environments whilst maintaining operational and business continuity through the transition. Given our active partnerships for every domain and sub-domain of the Telemanagement Forum Telecom Operations Model (TOM) mapping, our broad expertise with best-in-class software from leading companies, including ours, we are able to deliver superior results to our customers combining best-of-breed product knowledge with network expertise and systems integration discipline. The scope of delivery activates the following, depending on the customer's requirements:

Stand-alone end-to-end solutions, focusing on integration of best-of-breed OSS products and systems to provide comprehensive management solutions across one or all of the Fulfillment, Assurance, and Billing domains. Stand alone solutions around individual component/application (such as performance management, service activation) to be integrated in an existing OSS system. These solutions are provided around both Alcatel-Lucent OSS products as well products from our broad set of strategic partners. Pre-integrated solutions to automate and improve a coherent domain of OSS or BSS process in support of Alcatel-Lucent network offers across service fulfillment (including order management, inventory management, service activation, pre-integrated into one solution), service and revenue assurance including service quality monitoring, rating, billing, and customer care. Alcatel-Lucent's OSS/BSS service offers are based around Telemanagement Forum TMF NGOSS frameworks and principles, and progressive software techniques, derived from active participation and leadership in TMF for many years. Our PS methodology considers strategic and practical issues necessary to establish effective processes, teams, and systems essential to delivering successful OSS/BSS transformations. This is summarized in the diagram below:
SPs Opportunities for Operations Transformation
Planning: Migration to Next Gen. IP-based network and services gives Service Providers an opportunity to adopt a phased service oriented approach to reforming and re-architecting the operations environment. Execution: Alcatel-Lucent can help SPs to plan and execute a highly structured business results-driven Service management transformation

Service Oriented Operations


Strategic Consultancy Engagements

OSS and Network Transformation


Pre-Integrated Solutions and System Integration Engagements

OSS Partnerships, Product Offerings


Fulfillment, Assurance and Billing IP for Service Providers and Enterprises

Strategic Requirements

Operations Process Logic

System Design/ Information Model

Service Oriented Components

Automated, Flexible OSS

Security X.805

Tech, Neutral Architecture

OSS/BSS Tools

ICT Tools

Operations Benchmarks

eTOM

SID

XML, J2EE web services

MTOSI, 814

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Alcatel-Lucent's OSS/BSS solutions cover a complete array of operational processes including: Service fulfillment, including inventory management Service assurance Customer care and billing As described by the electronic Telecom Operations Map (eTOM) from the TMF, the following horizontal functions are covered: Customer relationship management Service management and operations Resource management and operations Supplier/partner relationship management Our technology domain-specific OSS/BSS solutions are based on the pre-integration of our strategic partners' applications as well as our own OSS components in some key areas (service assurance, service quality monitoring, billing mediation, IP address management, and authentication). The graphic below summarizes Alcatel-Lucent's strategic partnerships (per building block) with leading software vendors to support pre-integrated solutions for the triple play technology domain.

However, as outlined earlier, we provide a full set of professional services including strategic consulting, system design, customization, integration, project management and operations support, to deliver turnkey integrated OSS/BSS solutions, using our own and partner solutions tailored to your business-specific requirements. Our approach to supporting the complete life cycle associated OSS/BSS transformation is outlined below:
Business Process Consulting PMO-FMO Analysis

Technical Support and Maintenance Continuing Engineering and Optimization

ct Assessm Impa en ta Business


Analysis
Main and M tain ana ge

nd

Feasability Assessment

si s aly An essment

s As

Managed OSS/BSS Services

Operations (IMO) Road Mapping

Integration and Deployment

Professional Services

Detailed Operations Transformation Blueprint

gng

pl Im

Data Management

em

Operational Readiness Testing

en tati on

in nn i Pla Des d an

OSS/BSS Infrastructure Readiness Assessment

dE Planning an
Project Management

t cu xe

io n
OSS/BSS Infrastructure Solution Engineering

OSS/BSS Software Integration

OPERATIONS
Customer Management

BSS
Customer Care

OSS/BSS Solutions: Definition and Deliverables


Alcatel-Lucent's OSS/BSS delivery scope includes two levels depending on the customer's requirements: Stand alone solutions Individual component/application (such as performance management, service activation) to be integrated in an existing OSS system as well as end-to-end OSS /BSS solutions.

Service Management

Security Management

Fulfillment

Assurance

Billing

Resource Management (Network Applications)

Inventory

Rating

Pre-integrated solution to automate and improve a coherent domain of OSS or BSS process: service fulfillment (including order management, inventory management, service activation, pre-integrated into one solution), service quality monitoring, rating/billing/customer care for Alcatel-Lucent's network offers. Overall solution consisting of several pre-integrated solutions for overlay and green field deployments.

Supplier/ Partner Management

Collection

OSS

BSS

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The scope of Alcatel-Lucent's OSS/BSS solutions are summarized in the graphics below.

Problem management: Processing of trouble tickets. Vendor(s) and product name(s): BMC (Remedy)
GIS - Based Inventory
Mana geme nt

Billing Business Intelligence

Netw ork R esourc e

Law Enforcement Support Convergent Charging Collection

Service Activation Mobile Service Activation

Bil l

me Reve nt nue Assu ranc e


Real Time Chargin g

an dS ett le

Ac tiv ati on

Int erc on ne cti on

DSL and VoIP Service Provisioning Inventory / Service Fulfillment

a ing Rat nd ing Pric


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An aly tic s

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Trou ble Man age

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agement Order Man


Perform
Fa ult

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m em er ent

Ser ur Ass
Service ement Manag

ance M onitori n

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Ev en tM

t en rem asu Me nd ta Tes

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Contact Center Management Customer Care

Traffic Mgt. and Service Monitoring Performance Management Mobile Performance Management

Security Assurance Service Assurance Problem Management

Alcatel-Lucent's OSS/BSS applications and solutions include the following:

Alcatel 8935. Voice traffic management: Traffic monitoring for PSTN and VoIP networks. Vendor and product name: Alcatel 8920, VitalSuite Network Traffic Management. Service troubleshooting: Solution to remotely assist customer service representatives troubleshoot customer problems. Vendor and product name: Alcatel 8940 Service troubleshooting, VitalSuite Application Performance Management. Security: Real-time monitoring and correlation of security events.Vendor(s) and product name(s): IBM/Tivoli Neusecure; Alcatel Safer, VitalSuite AAA.

Service Assurance
This solution provides service assurance for integrated, multi-vendor, multi-layer networks. Key capabilities include: Fault management: End-to-end alarm management (collection, correlation and processing), service impact analysis providing an integrated service view. Vendor(s) and product name(s): Alcatel 8950 Service Assurance; IBM/Tivoli Netcool product suite, VitalSuite Network Fault Management and Integrated Service Assurance. Performance management wireline: Performance management and reporting, wireline networks. Vendor and product name: IBM/Tivoli- proviso Product suite, VitalSuite Network Performance Management. Quality and service management: Correlation of events, usage and performance data for quality monitoring as perceived by end-users and service management. Vendor and product name: Alcatel 8920 Service Quality Management, VitalSuite Services Management.

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Network Fault Management

Integrated Service Assurance

Services Management

Customer Care and Billing


This solution provides a full range of customer care and billing capabilities including: Billing collection: Collection of billing records for voice and xPlay networks. Vendor and product name(s): Alcatel 8965 C3S. Billing and Customer Care: Integration of billing, customer care management, rating and invoicing systems. Vendor and product name(s): Alcatel convergent billing powered by LHS BSCS 6. Contact center: Integration of contact center applications. Vendor and product name(s): Genesys Suite 7.

Network Traffic Management

Network Performance Management

Services Activation Management

VitalSuite
Authentication VitalSuiteAAA

Application Performance Management

IP Address Management VitalQIP

VitalD Common Login

Intuitive Web UI MT-OSI

Secure Portal IPv6

Flexible APIs

Data Collectors

Advanced Reporting SOAP

Software Toolkits XML

Open Integration Layer EMSs Systems

OSS/BSS Design, Integration, Implementation and Customization Methodology


Interoperability or pre-integration between Alcatel-Lucent network equipments and OSS applications creates major value for customers. As a result, Alcatel-Lucent ensures that its network management systems and OSS systems inter-work with the OSS applications provided by our strategic partners. Alcatel-Lucent performs a coherent implementation, integration, configuration and customization of all software packages previously selected in the architecture and design practice for supporting the new processes of operations.

Elements

Probes

Service Fullfillment
This solution provides automated flow-through of all information required for service provisioning, from order intake to network activation. Key capabilities include: Service fulfillment: End-to-end service fulfillment from order management to service activation. Vendor and product name(s): Alcatel 8950 Service fulfillment powered by Cramer 6, Axiom AXiOSS Product Suite, VitalQIP IP Address Management Inventory: Physical, logical, and service inventory management.Vendor and product name(s): Cramer, Cramer 6 Activation: Service activation. Vendor(s) and product name(s): Alcatel 8950 Service Fulfillment powered by Cramer 6; Syndesis, Netprovision; Axiom AXiOSS Suite, VitalSuite Service Activation Manager

Consulting
Alcatel-Lucent works with the service provider to collect and analyze the operations, business processes and OSS/BSS applications of the Present Mode of Operation (PMO) to determine what changes are required to achieve a stable and efficient operation after transformation (Future Mode of Operation FMO), including cost savings and ability to extend revenues. The CMO analysis report contains the following: Current processes map and assessment Current OSS/BSS map and assessment

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Comments and analysis of industry best practice, in context of generic target OSS/BSS architecture defined by Alcatel-Lucent Definition of target OSS/BSS architecture Assessment of current evolution plans and a collection of problems, issues and expectations found in the above analysis, mapped to business processes, applications and domains in order to verify in the next phase that they are solved or explained by the target architecture.

Solution Integration and Tests


The Solution Integration and Tests service implements solution testing for all network design and deployment projects, including the following: Procurement and deployment of test equipment in a development lab Authorizing test strategy, requirements and plans Managing test procedures and other vendor supplies and services Authorizing operational readiness tests Participating in the end-to-end user acceptance tests, with the customer as the prime integrator Trials of test measurement equipment Support in determining compliance of end-user equipment or other vendor equipment with network design

Process and Functional Requirements


The Process and Functional Requirements service takes as input the consulting service, and subsequently launches and coordinates activities (the operational and business processes, OSS/BSS, Staff organization and migration) to deliver coherent and consistent documentation and roadmaps.

Design and Architecture


Alcatel-Lucent uses the results from the Process and Functional Requirements to select the necessary IT/OSS/BSS components and the service provider's required preparation for adapting the existing components, while supporting the target processes. To obtain a high-level design of the service provider's IT/OSS/BSS applications, the impact of the tool chain supporting the main end-to-end operation processes has to be assessed based on the assurance, fulfillment, billing, operation support and readiness process. Based on this assessment and Alcatel-Lucent's experience in operating complex networks and integration of OSS/BSS systems, new solutions or applications/tools and/or adaptations to customer OSS are provided to automate and improve their processes.

Migration
Migration of all end customers - residential, business and wholesale includes both the physical migration from the existing network to the new network, and the service migration from existing to new OSS/BSS platforms and processes. Alcatel is responsible for building: The network and OSS/BSS together with the physical migration, including all engineering and installation specifications, as well as test plans and reports Services development and delivery for network, OSS/BSS and operations A view of the range of services that Alcatel-Lucent brings to our customers is summarized in table 1.

OSS/BSS Customization
Alcatel-Lucent performs a coherent customization, configuration, installation and integration of software packages previously selected in the architecture and design practice for supporting the new processes of operations. Alcatel-Lucent also delivers a report on the evolution and the target objectives for the OSS/BSS stream.

Main Customer Benefits


A next-generation network demands a network integrator and trusted advisor like Alcatel-Lucent who has decades of experience helping service providers around the globe to create, implement, and manage network, service, and end-user management solutions. Alcatel-Lucent's OSS/BSS solutions support service providers in improving their customer service, time-to-market and the flexibility of their service offering in a highly competitive environment. The solution is designed to let you anticipate evolution in technology and the marketplace.

The main benefits of Alcatel-Lucent's OSS/BSS solutions and services are: Deliver a revenue ready solution to grow your customer base: Alcatel-Lucent is ready to mobilize experts to deliver an integrated solution designed to support: rapid provisioning of next-generation applications; dynamic management of network capacity; real time monitoring of network/service performance; generation of business intelligence from usage data; and enhanced revenue capture through automated rating and billing. Automate business processes when it makes sense and optimize operational and capital expenses: Alcatel-Lucent delivers impressive results by adapting existing OSS to support IP-based networks and streamline operations to more efficiently support legacy networks. By emphasizing up-front planning, explicitly tying migration plans to KBOs, and developing a detailed IMO plan, customers are protected from cost-overrun and revenue loss risks in their migration to FMO.

Reduce risks and implementation delays with pre-integration: Alcatel-Lucent's customers have the reassurance of knowing that their network deployments will be managed efficiently and optimally, ensuring protection of their NGN investments and services revenues from day one of network rollout. Create a superior customer experience and reduce churn: Reduce the cost of customer interaction, reduce churn, and dramatically improve satisfaction. Alcatel-Lucent designs the processes and systems to measure and manage the Quality of Service (QoS) for IP-based subscriber services to ensure Service Level Agreement (SLA) compliance.

Table 1

OSS/ BSS Integration Services Cover the Entire Life Cycle


Integrated Solution Planning Services
Implementation Planning Architecture Requirements Definition Phsyical Architecture

Continuing Engineering and Optimization Services


Systems Studies Operational Analysis Optimization and Tuning Operations and Security Audits Periodic Check-Ups Disaster Preparedness Revenue Recovery

Requirements

Support Project and Vendor Management Services Implementation


Planning Documentation Scope Management

Analysis

Functional Architecture Specification Documents Operational Flows Systems Integration

Design

Multivendor Integration

Deployment and Configuration Services


Software and Systems Installation Network Connectivity Network Element Connectivity Desktop Configuration Data Migration Provisioning Staging Test and Turn Up Test Plan Development Test Environment Definition and Construction Validation Testing and Results Reporting Operations, Methods and Procedures Testing

Custom Software Development Services Testing Development


Requirements Definition and Specification Documents Additional Functionality for Existing Software

Service Readiness

Customized Interfaces and Reporting Operational Flow-Thru Software Adaptations for Systems Integration and/ or Multivendor Integration Security Management

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Alcatel-Lucent and the Alcatel-Lucent logo are registered trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. Alcatel-Lucent assumes no responsibility for the accuracy of the information presented, which is subject to change without notice. 03 2006 Alcatel-Lucent. All rights reserved. 21178

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