RESUME

Marina Islam 187/10, South Kamlapur Dhaka -1217 Voice : +8801920461119 , +8801754566202 Email : neal.megh@yahoo.com

Objectives:
To work in a challenging target intensive challenging position to satisfy myself through proper use of my educational background & experience where I can express myself and perform my skill.

Career Summary:
I have worked as a Sales Assistant at Aarong for 3 years. And Finally worked with Grameen Phone as Customer Manager since February 20,2010 to April 30, 2011. I am able to work under pressure and like to take challenges. I am able to work with team.

Employment History:
1.Customer manager (February, 2010 April, 2011) Grameen Phone Bhulta, gawsia customer service. Achievement: Service Attendant Development Program [Level: Basic] Duties/Responsibilities: Customer manage, Provide professional customer service over phone, Build customers interest in the services and products offered by the company, Provide latest information with reference to the products and services of the company in order to handle customer queries and complaints effectively and efficiently, Carry out daily, monthly or other assign tasks in Inbound or Outbound call center. 2.Sales Assistant (July 1, 2003 - December 31, 2006) Aarong Moghbazar Sales & Cash.

Duties/Responsibilities: To look after customers, promote products, work as part of a team and eliminate unnecessary loss. To put the customer first at all times and to identify customer needs promptly, To ensure all stock is clearly and correctly priced. To communicate clearly, ensuring customer requests are met by exactly recording details on Special Orders and associated paperwork, subsequently dealing with any queries and follow up calls when required. Academic Qualification: Degree/Examination Institutions Board Year Grade/Class Degree/Examination Institutions Board Passing Year Grade/Class Degree/Examination Institutions Board Passing Year Grade/Class Degree/Examination Institutions Board Passing Year Grade/Class COMPUTER SKILLS: Office package : Ms word, Ms Excel, Ms power point. : : : : : : : : : : : : : : : : : : : : Masters of Social Science Eden Mahila College National University 2008 Appeared Bachelor of Social Science Eden Mahila College National University 2007 2nd Higher Secondary School Certificate Motijheel Model High School and College Dhaka 2003 B Secondary School Certificate Motijheel Model High School and College Dhaka 2001 B

COMMUNICATION PLATFORM: Very good conversation experience in telephone & face to face. How to sign up different site & registration. Mail send and received, freely browsing experience of web sites. TRAINING EXPERIENCE: Tailoring Course. Type writing Course. Certification on Computer Applications.

Achievement: Won 2nd Prize in Drama in 2nd Inter-College Cultural Festival 2002. Language Proficiency: Language 1. Bangla 2. English 3.Hindi Strength: Attitude, Willing to learn and work hard. Proactive thinking. Good communication and Interpersonal Skills. Able to work independently with minimal day-to-day supervision. Able to work in a team. PERSONAL INFORMATION: Fathers Name Mothers Name Date of Birth Sex Nationality Religion Blood Group Marital Status Permanent address : : : : : : : : : Late. MD. Monirul Islam Marziana Begum 30th November - 1985 Female Bangladeshi (by Birth) Islam A+ Unmarried Vill+P.O:- Pachrukhy, Thana:- Araihazar, Zilla:- Naryangonj Reading High Medium N/A Writing High Medium N/A Speaking High Medium Good

References: 1. Mohammad Manjurul Islam Mitul IT Department ICDDR,B mitul@icddrb.org 2. Md. Makbul Hossain U.D.A & Accountat Upazilla Social Service Office Shonargaon, Narayangonj

. Marina Islam DATE: