STEPHEN A.

CORBIN
316 Grove Street • Bridgeport, PA 19405-1616 • (610) 292-8322 • (610) 812-9017

SALES PROFESSIONAL
Business Development / Customer Service / Strategic Planning

SUMMARY
Highly personable professional with several years of experience SALES environment seeks a new career opportunity
utilizing my customer service skill sets in an industry that focuses on the consumer.
♦ Talent for identifying customer needs and presenting appropriate company product and service
offerings.
♦ Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat
and referral business.
♦ Expertise in resolving escalated customer service issues.
Ability to work well under pressure. Ability to organize and prioritize work assignments to meet changing deadlines.
Work independently with minimal direction in a fast-paced environment. Versed in MS Office, i.e. Word, Excel and
PowerPoint. Able to handle multiple priorities and projects in a timely fashion.

KEY SKILLS
• Services existing accounts, obtains orders, and establishes new accounts by planning and
organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly
work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products,
delivery schedules, merchandising techniques, etc.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making
recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional societies.
• Maintains client showroom displays by ensuring current product and new product introductions are
represented (Requires light manual labor).
• Contributes to team effort by accomplishing related results as needed.

EMPLOYMENT
BUILDERS PRIME WINDOWS, BRIDGEPORT, PA
Installer/Sales Associate 9/2002 – 7/2005
• Provided a superior customer experience and ensure customer retention
• Achieved and exceed sales objectives
• Ensured proper merchandise display
• Established and maintain excellent working relationships with co-workers and customers
• Participated in physical inventory of stock
• Traveled to homes of customers for installation and service requests.
• Processed sales transactions and performed other customer satisfaction duties as needed.
• Created a positive sales/buying experience for the customer.
 • Identified customer’s needs and provided information about the benefits of our service that met those needs.
• Performed sales tracking and related reports.

STEPHEN A. CORBIN
316 Grove Street • Bridgeport, PA 19405-1616 • (610) 292-8322 • (610) 812-9017

FLORIG EQUIPMENT, CONSHOHOCKEN, PA

Installer/Sales Associate 6/1994 – 8/2002
• Suggested and implemented time saving procedure now currently used for tapping ported castings.
• Assembled and rebuilt pumps, valves and motors packaging.
• Maintained and inspected various hydraulic units on a daily basis, including hydraulic test stand on
valves, motors, pumps, etc.
• Machined all special requests on electrical power trolls, electronic proportional control boxes, etc.
• Consistently exceeded departmental quota standards and identified areas of production improvement.
• Traveled frequently to various locations to support client relationships and maintain high quality
expectations. Established new client relationships in Boston area while filling in.
• Shipped and received inventory using UPS, FedEx Manual Manifest and freight shipments.

EDUCATION
Dana University 1996
• Obtained Hydraulic and PTO Systems certification.

Fluid Power
1995
• Obtained Basic Hydraulic certification.

Northern Montgomery County Vocational Technical School

1983
• Obtained Plumbing certification.

Methacton High School 1983

• Obtained high school diploma.
PROFESSIONAL REFERENCES FURNISHED UPON REQUEST.