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OBJ ECTIVE: To obtain a position in the field of Informat ion Technology where my problem solving and
technical skills can be effectively utilized to improve and support company operations.
CAREER S UMMARY
Over 10 years of progressive experience in the field of Information Techno logy which include skills in the following
areas: Linu x/UNIX, M icrosoft Windows 2000 & 2003 and Novell Net ware system ad min istration, local/ wide area
network support, electronic messaging support, software/hardware support, desktop support, training and t echnical
writing. Reliable self-starter with the ability to plan, design, imp lement, and manage small, mediu m, and large
systems. Possess excellent written, oral co mmunicat ion, presentation, problem resolution, and customer service
skills.
TECHNICAL CERTIFICATION:
Microsoft Cert ified Professional (MCP)
Novell Certified Netware Ad min istrator (CNA)
TECHNICAL TRAINING:
Oracle 9i Database Admin istration,
Introduction to SQL (Oracle)
Introduction to Unix,
Instructional Techniques Workshop
SOFTWARE:
VM ware 3.5 and VMware vSphere
SUSE 9.x and 10.x, Tru 64 Un ix v4.0& 5.x, Red Hat Linu x 9, Fedora Core 2 & 4, Solaris 2.6, 2.7 & 2.8,
BSD & FreeBSD Unix
Microsoft Windows NT 3.51, 4.0, Windows 2000, 2003 and XP, M icrosoft Terminal Server and Citrix
Novell NetWare 4.x and 5.x, Directory Serv ices v4.4
Oracle 8i, 9i, SQL, iSQL, M icrosoft SQL Server, MySQL 4.x & 5
Sidewinder v5.1, Netscape LDAP, ARCserve 6.x and Legato Net worker v6.01,
GroupWise 4 and 5.x, and GroupWise WebAccess
Microsoft Exchange 5.5, 2000 and 2003
Sendmail v8.10, M icrosoft Outlook 97, 2000 and 2003
McAfee Anti-Virus and Sophos
Lotus cc:Mail v2.21, v 6.1 and cc:Mobile 3.0
Co mputer Accounting with Peachtree Co mp lete 2004, release 11.0
Email Shuttle Mail Mig ration Tool, Samba, Apache 1.x and 2.0, and Apache Tomcat
HARDWARE:
Sun Ult ra SPARC and Intel based processor platforms
Including Co mpaq, Dell and HP
Ethernet Netwo rks
Repeaters and Cabletron Hubs
Cisco Routers 2500 Series
HP Pro liant DL 360, 380 - G3s & G4
PROGRAMMING:
MKS
Shell Scripting
HTM L
EXPERIENCE:
Troubleshooting issues in a Red Hat Linu x Enterprise and HP-UX environment that affected the customer’s
deadlines and productivity.
Provided backup and restore solutions to the internal engineering environ ment.
Utilized HP-UX Log ical Volu me Manager tools to maintain data storage and disk space req uirements.
Successfully resolved over 500 customer issues ranging from machine failure to operating systems issues
affecting the engineering staff in a one-year period.
Co mpleted over 500 hard ware and software upgrades as requested and approved.
As part of the technical co mputing team, I worked with applications developers and other engineers to
create innovative solutions for customer p roblems.
Successful upgrades of the Red Hat operating system on over 100 workstations and computer servers in the
enterprise environment.
Maintained customer accounts and access to the compute environment .
Working knowledge of C, C++, Modula 2, PASCA L, FORTRA N, Basic, HTM L, Perl and php scripting .
Database Knowledge with M YSQL with queries, reports and database optimizat ion, backup and recovery .
Working knowledge of TCP/IP, IP Management, BGP, OSPF, RIP protocols .
Extensive experience with Ethernet Switches/Hubs, Router experience with Cisco, Cablet ron/ Enterasys
Routers, and Mikrot ik Routers and 3co m Terminal Servers .
Troubleshooting experience build ing my own PC's, gaming experience with said platfo rms above and the
ability to adapt and learn different computer languages .
EDUCATION:
B.S. in In formation Systems Management. University of California, San Francisco.
A.A. in Co mputer Technology.