FAQs Trial Subscription y How to get a trial subscription o Visit Subscription section of Infraline Store.

o The trial subscription can only be requested through your official email id. The free email ids are not accepted. What are the charges o The trial subscription is free. For paid content, kindly visit Subscription section of Infraline Store. o The charges depend upon your data requirement, period of usage, number of persons who would want to access the services, office locations, etc. The charges are displayed in Subscription section of Infraline store. However, if you like somebody to personally assist you, you can write to subscribe@infraline.com / +91-11-4625 0002 What is the concept of Page Views o In this system, you are charged according to pages viewed of the paid content. The pages of paid content are distinguished by a White Color box on right hand of the main blue color bar. The bar tells how many credit points will be deducted for the content type you are visiting. Taking a mouse over this box will tell how many credit points are left in your account. What is the turnaround time for activation of subscription? o You will get immediate access. The turnaround time is nil. # What is the trial subscription duration? o The trial subscription allows you 50 page views over a period of 10 days.

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How do I subscribe for a particular sector? o When you access the trial subscription services, you can mention your interest areas. Can I subscribe to your newsletter only? o Newsletter is not available as a separately paid product. However, you can buy the credit points, which if you wish to chose, use only on news items. Whom to contact for subscription related queries? o By Web: http://www.Infraline.com/store o By email: subscribe@infraline.com o By phone: +91-11-46250002 o By Fax: +91-11-4625 0099 I notice that there is a change in the subscription system. Can you please explain? o In our earlier system, we used to give one single subscription for an organization at one location and for selected number of persons. This posed following problems  Many large organizations wanted to access the information from their multiple offices.  Access for multiple persons required.  No control over who is assigned how much usage

o To answer these issues, the new website provides an option to pick and chose the data one wants to see. The system has the following advantages  There are no sectoral boundaries. You can select any news / database item from any sector.  The co-ordinating person from your organization will be given a control panel through which the person can assign the user name and password to various individuals of your organization. This way he can keep a control and monitor the usage. I am an existing subscriber. What happens to my subscription o Please note that our existing subscriber would continue to use the uninterrupted services to the new website. There usage will be unlimited for the sectors that they have subscribed to. I am an existing subscriber. I want to move to the new system.. o Sure you can do that. You can chose any of the plans mentioned. You will be given the credit for your unused amount of current subscription on pro-rata basis.
What are Infraline s subscription services

o Infralines subscription services provide the news and information content related to Power, Oil and Gas, Upstream and Renewable Energy. One has an option to subscribe to any of these.
y What is included in Subscription services

o In the subscription services, you will get daily newsletter, database updates newsletter, interviews, points of views, guest articles, etc. o You may want to visit this link to check out various services available under various subscription options
y Why should I purchase Subscription Services

o Subscription services are a great tool for you to keep yourself updated about the latest developments in Indian Infrastructure sectors. o A real time knowledge services provides essential inputs for your correct decision making and for minimizing your business risks.
y Whom do you compete with, why should I buy your services only?

o We are in a league of our own and do not compete with anybody. Our services and the delivery channels are unique which keeps us in the forefront of any metoo services. Our unique advantages are  Meeting the ever growing market expectations for over 12 years  Give you an integrated knowledge of the key sectors combined.  Real time updations, no lags, events as they happen  Updated 6 days a week  Full featured Mobile Applications on Anderoid and Blackberry platforms, Customised site available for IPad (Apple) and Nokia devices at http://m.infraline.com
y How do I renew my subscription

o For renewal, please get in touch with your Accounts Manager.

I have other questions, where do I get help ( Guide him to the sales contact page)

o Please visit our Contact Us page. You can contact by email or phone.
Browsing Related y How do I search the database? o Searching the database is as simple as using Google. You just type what you are looking for. I see certain panels on the left side of the Search page. What are these? o These are filters available to help you in further filtering your search keywords. For example if you are searching for NTPC,  Sector: The filter will show the sector names along with the number of results found in each one.  Context Type: This filter will help you in identifying the context like Deals, Finance, clearances, etc. The options available will change according to the search keywords.  Organisations / Project names: This will highlight the names of the organization / project names which are associated with the Search keyword.  Year: This will help you in shortlisting a project according to a certain year.  Geography: This will help you in shortlisting a project according to Geography. For example, in this case, searching for NTPC will give you options like Andhra Pradesh, Chattisgarh, etc. where NTPC is most active.  Project Type: The project type indicate the project type like Refinery, Coal Bed Methane, Captive coal block, etc. o How the filters on the left panel work?  These filters work according to Search keyword.  Every selection that you will make will change all the other filters to make them aligned with your recent selection. For example if you find 5000 items in power sector for all the Geographies. However, when you select a particular state say Andhra Pradesh, the number of items under Power Sector would come down to say 1200.  You can select multiple filters under each heading.  You can filters multiple filters under multiple headings.  Every time, the revised count of number of articles found are displayed. There used to be a tree menu based document arrangement system? Does it no longer exist? o It will exist only for documents updated till September 1, 2011. Thereafter, all the documents will be updated in the new system. If ever, you want to refer to the old documents, the existing system would stay as it is. Why you are moving from tree menu based document arrangement system? o Because the world has moved from a University Library type document arrangement system to a Google kind of system. You no longer need to guess where you may find a particular type of document. You just need to Google it. We have worked hard to

present the best of the technologies available to help you in finding the knowledge you are looking for. o Essentially, the tree menu based data arrangement suffers from an inherent structural flaw i.e., a particular type of document has to be put in a particular node only. If this is not done in a user intuitive way, this may result in a document getting permanently lost. Can I switch back to old type of data searching? o Yes you can. You can always refer to http://old.infraline.com . This facility will be available for our unlimited user subscribers. I see a lot of formatting errors in the document displayed. Is it going to stay that way? o Unfortunately, any migration of legacy information to a new system is a long and tedious process. We are aware of this issue. Our team is continuously correcting the formatting issues. However, this being a slow process, it may take some time. By September end, we shall be able to fix these errors. I see search results which are good, but I think they can be better o Yes, we agree. We have tried bringing it to this level. Our team is working on making the search even better. One of the technique we will use will be tracking the group behavior i.e., tracking which items are clicked the most, which we would boost.

Site Navigation y I want to see the news of a particular day, how do I do that? o On the home page, in the news items panel right top you will see a drop down. See image o In the newsletter landing page, you will see the similar menu. See image. I want certain data from your website in a particular format. Can you help? o The website subscription is do-it-yourself basis. Basic amount of support, we do give. However, if the work involves is more than 1 hour, we request you to consider our Research on Demand service which is primarily meant for requests like this.

Search y I am not able to find the data? Pl help. o Step 1: Try searching through more combinations of keywords o Step 2: Try using larger time range / Use filters o Step 3: Make your query more specific (if you are getting too large results) o Step 4: Make your query more general (if you are getting too few results) o Step 5: Call us / Write us. How can I refine my search for a particular item? o You can use + before a keyword to add more emphasis to a particular keyword (no space between + and the keyword. o You can use before a keyword to eliminate particular keyword (no space between and the keyword. o You can use filters on the left panel to refine your results.

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You can use Time range filter on right hand side to specify a broader / narrower time range. Why am I getting older items first? I want to see the latest items at the top. o Search results are displayed By Relevance by default. o Search by Relevance and by Time are two mutually exclusive concepts. For example, a document may be exactly matching your requirement but may be a year old. Another item, which may not match that much, but is new. In this case, all search engines (including google) are designed to show you the most relevant results first. However, you can always specify if you want to see the results sorted by time. There is a panel called Sort by Time on the right top. You can select a narrower range. However, even in this narrower range, we put the most relevant result at the top. How can I remove the mismatch in dates? o You notice the mismatch in the dates because the Search Engine puts the most relevant result on the top for the selected date range. I see news items mixed with the database items. Can I see them separately? o Yes. In the dropdown menu which says Everything, along with the Search Box, you can make your choice. While searching database, it also shows items from newsletter, why so? o We have removed the boundaries between the database and the news to give you an integrated and the most relevant results. Should you want to see only database or only the news, you can make a choice in the dropdown box along the search box named Everything. How to get updates in database for a particular time period? o

# How to improve my Search Experience? # Difference between basic search and advance search? # How does query refinements(+ or -) will help?

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Troubleshooting y y y y y y y I am not able to login, what do I do? I am not getting the right results, what do I do? I have recently changed my laptop /PC, after that I am not able to login .Please help. Whom should I inform to add or delete an account? We are not receiving the daily updates & Infraline Newsletter ? I need my companies user list? I am a subscriber of your Database and I need data on __________________ Please help.

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What is the process to take an additional user license ,as I already have 10 users . When I am trying to login, I am getting the error message saying the number of logins have exhausted, please help. I am using a Apple Mac Machine? Can I use your website o Of course, you can. However, the unlimited subscription services will not be available on Apple Mac.

Support y y y I need immediate support; can somebody assist me over the phone? Whom do I address my email to? What are the working hours / days?

Miscellaneous

What is the validity of my subscription? 2) Can I subscribe just the newsletter alone? 3) Do I get a discount for subscribing to more than one industry? Browsing

1) Whom to contact if I cant find a particular data?

Miscellaneuos

1) In how many days will the reports be delivered to me?

1. How do I watch training directly on the website? (LIVE DEMO) 2. How can I learn more about your services? 3. Do you have an application for my mobile platform? 4. Is there any procedure to get LIVE HELP? 5. What will be the response time to my query?

6. How can I make changes to My Account?

What are the unique features (or superior functionality) of new website? 2. 3. 4. 5. Where can I find the old database (or tree) structure? How can I download reports/snippet/articles? How can I get customized reports, data and charts? How to make payment per download(or report)?

Is the subscription available on a multi-year basis What are the charges and discounts on multi-year subscription? I am not getting the right results, what do I do?

Whom do I address my email for consulting/RoD work Do you offer support for short-term, medium-term primary search/survey based assignments in the energy sector? Where can I view the profile of key employees of Infraline