You are on page 1of 4

Maintain a strong presence on the selling floor Oversee a team of 8 individuals Observe the staff and give feedback

on selling techniques Responsible for recruitment, training and development of staff Drive the store sales and ensure that each team member is meeting expectations Maintain a cohesive environment within the store Develop, train and recruit new team members Oversee an ongoing training program throughout the year Develop and recruit candidates for company needs Ensure that each customer has the best experience Oversee payroll hours, inventory, deposits and all company owned property on the premises Identify the strengths of each team member and delegate tasks Develop relationships and communicate effectively with corporate office Partner with the General Manager to assess where the business can develop further Provide input during conference calls with your region Ensure that each staff member is punctual and following company policies Communicate with outside services if there are maintenance issues within the bout ique Prepare, implement, and execute scheduled inventory Maintain an organized stockroom that is accessible for the sales associates Opening and closing of the store Update the team on current fashion trends during seminars Hold weekly evaluations of other competitive brands by shopping the market Implement and lead floor sets, inventory and all company initiatives Set up individual coaching settings with each sales associate Hold daily meetings to assess goals for the week and any new company information that needs to be announced The Salesperson acts as an ambassador of Bulgari. The salesperson responsible fo r managing activities intended to achieve sales objectives, namely: promoting pr oduct attributes to the customer, developing and enhancing their skills to incre ase sales results, and participating in the promotion of a positive work/store e nvironment. Responsibilities: To work as a team with management and co-workers to achieve personal and store g oals To acquire, build and maintain an active client book To communicate with management about opportunities to develop community relation ships and to explore potential events to increase brand awareness and customer l oyalty among new and existing clients. To be professional, approachable, knowledgeable, and gracious in all interaction s. To strive to be a customer service oriented to ensure a positive shopping experi ence.

Responsible for elevating the level of CVM in the Mid-Atlantic region. Responsible for the overall creative execution of visual merchandising in all st ores within the region. Communicate regional visual needs to the central CVM team. (Tiffany) Ensure the CVM teams objectives and standards are maintained at the regional lev el. Work with the regional team and MVP to achieve the goals of the region. The role reports directly to the CVM Director Americas with a dotted line report to the Market MVP.

Manage with the coordinator and freelance network all creative installations, in cluding windows, vitrines, signage, flowers, holiday dcor, traveling exhibitions and regional press or PR events. Ensure that the highest standards of visual pr esentation are being adhered to at all times. Report back to CVM Director any l ocal issues and partner with Retail and Merchandising to find successful solutio ns to problems on a case by case basis. Receive, evaluate, and forward appropri ate photos and comments regarding installations to the CVM Director and central Creative Team as required. Oversee the caseline presentation of merchandise as set out by the PPM departmen t. Ensure all directives are executed and maintained to the highest standards in partnership with the retail team. Includes evaluating merchandise adjacencies a nd participating in re-merchandising efforts. Guide the CVM coordinators, retail and merchant teams to ensure the all caseline and visual merchandising is corre ctly presented within the region. Mentor and train CVM coordinators in region to achieve the Tiffany brand standar ds. Oversee the job responsibilities & performance of the coordinators a well as the freelance network. Ensure that all CVM window directives are done efficien tly and to the highest level of visual excellent. Conduct annual performance rev iews based on the Performance Management format. Ensure 4 & 8 month check-ins wi th individual coordinators based on annual reviews and planned accomplishments. Schedule store visits as needed to evaluate and monitor their job performance an d to assist as needed with renovations, exhibits, re-merchandising, etc. Build a strong Visual Network with the CVM director, and coordinator and freelance netw ork. Communicate on a regular basis with CVM coordinators and retail store management regarding merchandising initiatives, display standards, creative installations and general store environment. Schedule, conduct, and particpate in meetings and conference calls as required. Work directly with the MVP and regional team to achieve their goals while simult aneously maintaining the CVM central departments objectives. Possess a basic kn owledge of the retail business and be able to make suggestions that directly eff ect the business. Implement new methods and processes while improving existing standards to increa se efficiency and overall CVM standards. Qualifications 7-10 years experience in merchandising, visual display, styling, or related area s - preferably luxury retail. Exceptional organizational and communication skills. Ambitious, flexible, out-going, enthusiastic. Able to work with a variety of people, and present ideas and information to grou p. Knowledgeable of local vendor sources for display supplies, hardware, props, fur niture, flowers. Access to car or convenient transportation. Live in the Market and have a base from the Market Hub with the Market MVP Experience with basic construction hand tools and painting Basic computer skills required: email/Outlook, Microsoft Excel & Word Experience with managing the job responsibilities & performance of a staff. Preferred: Comfortable in and appreciative of a luxury retail setting. Theatre or color display lighting experience a plus. Basic knowledge of jewelry and jewelry display forms a plus. Able to travel as needed for store visits & installations.

? oversee the development of clientele by leading by example in the ability to b

uild and maintain relationships with clients, produce strong results from proact ive outreach and the development of a personal business trade ? development of business driving initiatives that build a repeat business or th at attracts a new customer ? ensure each associate is actively utilizing their client book in order to gene rate increased sales through monthly client book reviews and evaluation of their outreach ? ensure team is compliant will all clientele standards and thank you note polic y ? ensure all associates complete the sales training program ? model and supervise the selling environment, provide consistent coaching on sa les training process in order to ensure the highest level of customer service an d sales leadership presence/steward of talent: ? achieve financial success through improvement of measurable statistics that po sitively impact the store performance ? hire, train and motivate a qualified sales team that effectively represents an d communicates the kate spade brand to our customers ? provide specific development for the assistant manager and supervisor by assig ning accountabilities and training with consistent follow-up and feedback ? perform annual performance evaluations with quarterly review of employee goals ? network and create positive relationships in the community that result in busi ness generation, awareness of the kate spade brand and builds a bench strength o f qualified candidates to fill key open positions ? attend, on average, two annual company management meetings building brand equity: ? understand and able to communicate the JACK SPADE brand aesthetic, brand philo sophy and lifestyle to the sales team and customer ? ensure visual merchandising directives are implemented efficiently as per dire ction and visual standards are maintained at all times ? analyze and react to business trends regarding assortment, communicating sellthrough, stock levels, opportunities to increase sales to DM ? communicate to DM customer feedback and quality issues in order to improve cus tomer service and sales operational excellence: ? perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and secu ring facility ? conduct regular store meetings to ensure accurate and consistent communication with employees ? maintain payroll budget and weekly hours to ensure appropriate sales floor cov erage by reviewing store schedule and adjusting as necessary to meet the needs o f the business ? supervise operational responsibilities to ensure the timely and accurate proce ssing of all markdowns, transfers, damages, shipping and receiving in order to m aintain the integrity of the inventory ? oversee loss prevention policies and procedure to be 100% compliant ? professional sales development and exceptional interpersonal skills ? strong leadership qualities and the ability to communicate effectively with al l levels within the organization and our client base ? ability to analyze selling reports, identify business trends and react quickly to the needs of the business ? comfort in making decisions and mediating conflict within a team-environment ? proficient in windows-based software such as excel, word and outlook

responsible for the receiving team, maintaining and strategically overseeing the budget and expenses, audit and safety compliance as well as the recruitment and selection of associates, training, retention and performance management. This manager will also contribute to the management of the Loss Prevention Department . This manager strives to achieve the goals of the store as well as the Clearan ce Division. They assist the Store Manager in driving sales and plus plan resul ts through superior customer service, events, promotions, and motivation of the staff. This manager will also contribute to the maintenance of the store throug h daily recovery. Create a friendly, upbeat atmosphere where customer service is consistent with N eiman Marcus standards Set strategic objectives and set seasonal, monthly, weekly, and daily priorities accordingly. Communicate daily with the store team Plan and execute store budgets and make sure that goals are being met Develop, motivate and train the staff Store merchandising Recognize great performance and address performance issues Manage the hiring process Recruit, hire, train and develop a customer service oriented staff to achieve po sitive results Communicate and partner with the appropriate Corporate partners to achieve resol utions Know the Company's policies and procedures and ensure that the store is in compl iance Manage associate relations, compensation, education, performance and risk manage ment Audit and safety compliance Journal and ledger reconcilliations Facilitate the movement of markdown merchandise to the Clearance Division Previous Operational and Human Resources experience Motivated and results driven Ability to trouble shoot and problem solve Strategic agility Energetic and dependable Conflict management Planning and organization Merchandising/visual skills Committed to building relationships with customers Attention to detail, follow-up and organizational skills are essential To perform this job successfully, an individual must be able to perform each job duty satisfactorilly. The requirements listed above are representative of the k nowledge, skills and/or abilities required. Managers must be willing to work a flexible schedule based on business needs, wh ich may include evenings, weekends, and holidays.

You might also like