Presents

Kolkata Office: 35/h C.N.Roy Road, Kolkata 700 039 Phone No: +91 9748067978 / 9163598468 E-mail: cssolutions@live.in Website: www.cssolutions.in

Information contained within this document is confidential and proprietary to Concierge Software Solutions

ABOUT US
Concierge Software Solutions is dedicated exclusively to providing prebuilt, industry-specific IT Solutions. We are firmly poise d to deliver new generations of products and services to busine sses, m arkets, government s, and a wide array of customer segments. We capitalize on our background, exposure to multi-cultural environment, deep underst anding of industry specific workflows, pr ocesses and extensive experience in developing and deploying innovative and future -ready technology solutions.

A complete range of solutions and services

At Concierge Software Solutions, we believe in expanding our horizons and thinking ahead. Over the year s we have expanded our offerings t o bring you a com plete range of solutions and services under one roof. S oftware development, Business Intelligence, Web development, Ecommerce Solutions, Search Engine Optimizations, Website Maintena nce and Data Processing are just some of our services. Besides the se, we also develop innovative applications that add value and efficiency to your business proce sse s.

Tackling your business and technology challenges

We aim at bringing defect-free product s to mar ket, on time and within budget. Our competencies allow us to bring a high degree of technological expertise, dedication, and complete hands on approach to the table. Our solutions pr ovide you the highest quality at the lowest possible cost of ownership.

Teamwork all the way

At Concierge Software Solutions, we wor k in multi-disciplinary teams. Each member wor ks closely with others and can play m any role s.

The Designing Team

We have a highly trained de signing team .The team includes multimedia development professionals like graphic designers, creative directors, illustrator s and anim ators. They meld a high degree of creativity with pr actical hands-on knowle dge.

The Applications Development Team

Providing functionally rich, cust om business applications is our Applications Development team. Our engineers specializing in Open S ource Technology, Microsoft technologies, Data warehousing application architecture, Web application development, and Application maintenance.

The SEO Team

The SEO team Providing functionally rich, custom busine ss applications is our Applications Development team. Our engineers specializing in Open Source Technology, Microsoft technologies, Data warehousing application architecture, Web application de velopment , and Application m aintenance. The SEO team is largely involved in Internet Marketing and Search Engine Optimization. They spend hours m arketing websites to search engine s and their painstaking research is instrumental in getting client Websites ranked high on search engine result s. The SEO team also create s and executes e-marketing str ategies that add high profile online visibility to our clients.

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The Quality Assurance Team

Our Quality Assur ance Team monitor s development and rigorously test s solutions at every st age o f production in a variety of scenarios. Learn how Concierge Software Solutions can help your business built stronger customer relationships; realize greater efficiencies, and increasing profitability by get in touch with us. Open Source Solution for Call Centers: At Concierge Software Solutions we use Elastix as a solution for call centers. Elastix is an Open Source Sofware to establish Unified Communications. About this conce pt, Elastix goal is to incorporate all the communication alternative s, available at an enterprise level, int o a unique solution. Elastix, not only provides telephony, it integrates other communication alternative s to make your organization environment more productive and effective. Our Predictive Dialer's best -of-breed technology ensures lowest dr oppe d or abandoned calls, eliminate s unproductive calls (Answering Machine Detection, busy signals, SIT tones) and m anages leads and campaigns intelligently. Its revolutionary predictive dialing algorithm (Learnsys) is based on machine le arning. It learns via more than 40 parameters (connectivity ratio, lead quality, age nt's performance) at run-time, by const antly monitoring them, and intelligently decide s on num ber of calls to be initiated at any given t ime. The productivity of any cont act center can be increased by more than 300% over manual dialing.

Elastix Features and Functionalities

Elastix has multiple fe atures and functionalitie s related with all the service s available: IP Telephony, Mail Server, Fax Server, Conferences, Instant Messaging Server, among others. New features, functionalities and Service s are added at the development of new versions.

PBX - Call recording - Voicemail - Voicemail-to-Email functionality

- Flexible and configurable IVR - Voice synthesis support - IP terminal batch configuration tool - Integrated echo canceller by software - End Point Configurator - Support for video-phone s - Hardware detection interface - DHCP server for dynamic IP - Web-based operator panel - Call parking - Call detail record (CDR) report - Billing and consumption report - Channel usage reports - Support for call queues

- Conference center with virtual rooms - SIP and IAX support, among others - Supported codecs: ADPCM, G.711 (A-Law & -Law), G.722, G.723.1 (pass through) , G.726, G.728, G.729, GSM, iLBC (optional) am ong others. - Support for analog interfaces as FXS /FXO (PSTN/POTS) - Support for digital interfaces (E1/T1/J1) through PRI/BRI/R2 protocols - Caller ID - Multiple trunk support - Incoming and outgoing route s with support for dial pattern matching - Support for follow-me - Support for ring groups - Support for paging and intercom - Support for time conditions - Support for PIN sets - Direct Inward System Access (DISA) - Callback support - Support for bluetooth interface s through cell phone s (chan_mobile)

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Call Center Module

The call center module can handle incoming and outgoing campaigns. Some of its features are : Open Source Predictive dialer Support for Do-Not-Call List Support for incoming and outgoing campaigns Forms can be associated to a campaign and designed through an Web wizard A "script" can be associated to a campaign Agent console Support for various type s of breaks Advanced Reports Integration with CRM (Based on Web Service) Support for connection t o dat a base s: Oracle MS SQL Mysql Postgre sql

Outgoing Campaign
Generates calls from a telephone list Calls are assigned to agents to interconnect them with the clients The predictive dialer generates calls trying efficiently as possible The agent receives the user inform ation and registers it in the dat abase through form s The information can be exported to spreadsheets

Inbound Campaign
The Call Center module receives calls and assigns them to agent s through queues. Information of client s can be included in the database to know whos calling and give a better service to the client.

Reports
Break report Call detail report Calls by hour report Calls by agent report Stand by time report Login Logout report Inbound Calls Agent monitoring Call inbound monitoring Agent information Agent total connection time report

Report of trunk usage by hour and day

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FEATURES
CUSTOM COLOURS

VICI dial

Easy dial

ADD IN TELEPHONY CARDS

LOW EFFECTI VE COST PER PORT

SERVER CUSTOMIZATION

CAMPAIGN SPECIFIC GUI

Software RESOURCE HAN DLING to decrease Minute s Cost (optional) ADVANCE GUI ENGINE

PREDICTIVE DIALLING

Contact Us :
Kolkata Office : 35/h C.N.Roy Road, Kolkata 700039 Phone No : +91 9748067978 / 9163598468 E-mail : raghibreza@cssolutions.in Website : www.cssolutions.in

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