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Contents
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Profile of Respondents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Profile of Respondents
Total respondents: 348
All 348 respondents were qualified through screening questions as being in companies with 500 or more
employees and being personally responsible for purchasing or recommending the purchase of LAN/WAN or
data center equipment and applications.
How many employees are at your organization?
500-1,000 18.4%
1,001-5,000 29.6%
5,001-10,000 14.7%
10,001-25,000 10.9%
More than 25,000 26.4%
Executive Summary
Larger organizations (500 or more employees) generally locate their important applications centrally (in the data center)
and have them remotely accessed by branch offices, rather than locating them on servers in branch offices. This drives the
need for products that optimize the performance and security of applications delivered over the enterprise WAN to users in
branch offices.
• In the past 12 months, more than 80% of IT and networking influencers managing branch-office infrastructure
and/or applications have faced multiple challenges, the greatest of which is slow user response time and unaccept-
ably slow application performance for users in branch offices.
• To combat the multitude of challenges related to application performance in the branch office, organizations have
taken a number of steps in the past year. The most popular step has been to upgrade networking equipment and to
purchase additional servers. We also see respondents split on taking either a distributed approach (moving more
server resources to branch locations) vs. a centralized approach (bringing servers from branches to a consolidated
data center).
• Influencers are less sure about steps their organizations will take in the coming year and a half, but they continue to
look to networking upgrades. There is also the potential for an increase in purchases of compression, packet-shap-
ing (QoS) or similar WAN-optimization products.
• Organizations have taken multiple steps to address branch-office challenges without having to justify the steps
with traditional ROI and cost-reduction arguments. The pain points related to remote access have allowed them to
take these steps with softer arguments about the promise of improved application availability and user productivity.
Note: VoIP and streaming video, which are both UDP applications (non-TCP applications) are expected to see double digit
growth in the next 18 months.
10%-25% 35%
26%-50% 16%
51%-75% 3%
76%-100% 3%
Purchased compression,
packet-shaping (QoS) or similar 22.1%
WAN-optimization products
Other 9.5%
Conclusion
Given that typical large organizations locate their major applications centrally and are faced with major challenges related
to their branch-office workers accessing these applications, there is clearly a continuing need for solutions that can
securely provide LAN- like performance for branch-office workers without breaking the IT budget.
Another interesting trend is the possible shift in the type of WAN traffic, with VoIP and streaming video as the two
applications that are expecting healthy deployment growth over the next 18 months, according to our respondents. This
is notable because it represents a shift in WAN traffic types – as both these applications are UDP-based and not TCP-
based applications.
Any organization in the market for such solutions or looking to upgrade can take a queue from respondents in the survey
who pointed to the major challenges of managing such systems. Almost 87% of respondents have spent a lot of time and
money upgrading networking equipment, and almost 71% are also still challenged by slower or unacceptable user
response time and slow application performance.
The good news for those seeking new solutions is that they may not need to cling to difficult ROI measures to justify to
their management that an investment is necessary. As was shown in this study, organizations across the country are taking
the necessary steps without an ROI justification, which in itself shows the intensity of the challenges they’re facing.
A key for any organization in this situation will be to choose a solution provider that understands the specific needs of a
larger organization and that can help them express the key benefits of improved application availability and improved
user productivity.
Solution:
• Deploying Silver Peak NX-3500’s in three major locations connected by fractional DS3’s
• Install time: Under 30 minutes per location
Result:
• Initial results show less than 30 times the average data reduction for tested applications
• Through Silver Peak management console, customer is able to view performance statistics for all application flows in
real-time and can monitor all traffic at the application level
• Benefits all applications running over the WAN
• Major productivity increase
• Drastic reduction in employee support calls to the support center
• Alleviates CIO’s concern about security, since IPsec with128; AES encryption is used between offices and disk stor-
age is encrypted
• Eliminated need to buy additional servers in remote offices and further upgrade bandwidth