HP Global Delivery

Application Services
Centers of Excellence
Staying ahead at the speed of thought.
The Centers of
Excellence orchestrate
HP's quality processes,
benchmarks and
extensive applied
domain knowledge
to deliver effective
application services
to its clients.
 Going the distance with Competence & Quality
In a global economy, where technology and business
models evolve rapidly, and where cost efficiency is of
primary focus, the key to success for an enterprise to
compete effectively is its ability to act globally, and adapt
to change, streamline business processes and optimize
service delivery across geographies worldwide.
HP Global Delivery (GD) model ensures seamless
services, and offers the right resource with the right skill,
at the right place, at the right time, and at the right
cost to customers.
The Global Delivery Application Services Centers of
Excellence are the vehicles by which competence and
quality are ensured to our clients in the global
delivery model.
Our Centers of Excellence (CoEs) are the hubs of
innovation in IT technology, discipline and industry
processes. They offer a high end expertise and robust
support to Application Services delivery across locations
with unmatched business benefits to our clients.
At the heart of HP Global Delivery Application Services
Centers of Excellence are teams of professionals with
extensive expertise in information technology and a
pedigree of consistently producing best-in-class
knowledge. In a nutshell, they are the best in the industry.
Technology for Value
The Centers of Excellence:
• Offer the benefits of a truly global delivery partner,
leveraging physical delivery centers in select on-shore,
near-shore and far-shore locations. The expertise and
processes are available seamlessly, with high quality,
and are delivered from the most cost-effective
geographic location
• Guarantee leading edge domain knowledge on
technology, discipline and industry processes
• Feature our best experts with industry certifications and
years of practical experience
The Center of Excellence Advantage
The Centers of Excellence help enterprises leverage new
technology and breakthroughs to solve any business
problem. Their knowledge envelops everything from
cutting-edge solutions to maintenance of legacy systems.
Whatever the business problem, the Centers are equipped
with the required expertise to solve them.
The CoEs' breadth of knowledge – extracted from
hundreds of successfully completed projects across several
industries, delivered to some of the most demanding
clients in the industry – helps you transform your business.

In short, the GDAS CoEs are dedicated to staying ahead

of the technology curve, always.

The Centers of Excellence are focused on 3 dimensions:

Discipline
Center of Excellence

The primary domain knowledge • Application Management

and expertise of a Discipline CoE
pertains to a specific IT discipline
such as Application Development,
Application Migration or
Application Management
• Application Development
• Application Modernization
& Migration

Industry Process
Technology Center of Excellence
Center of Excellence
The primary knowledge and expertise of an
The primary domain knowledge and Industry Process CoE pertains to a specific
expertise of a Technology CoE business process, which could be related to
pertains to a specific technology or set one or more industry segments. For example,
of technologies such as SAP or the Supply Chain is applicable to High-Tech,
Microsoft .NET Automotive, Retail/CPG or to Network Service
Providers (NSP).
• SAP
• Microsoft.NET • Supply Chain Management
• Oracle • Communication, Media & Entertainment
• OpenView (PoCo) • Enterprise Application Integration (PoCo)
• JAVA / Open Source • Business Intelligence & Data Warehousing
• Master Data Management (PoCo)
CoE Footprint

UK
Canada Germany
US
Belgium Poland
Slovakia
China
Mexico

Costa Rica India Philippines

SAP
Apps Dev.
Apps Mt
BI/DW
.NET
SCM
CME
Oracle
EAI
J2EE
AM&M
MDM
Openview
 GDAS orchestrates
P&G global operations

The Procter & Gamble
Company (P&G) is the
No. 1 maker of
household products in
the United States. P&G
partners with HP to
provide ongoing services
around Application
Management, Solution
Development,
implementation and
innovation for all of
P&G's businesses,
worldwide. P&G is known
in the industry for
successfully using its IT
infrastructure to gain a
competitive edge - for
instance, P&G saved
over $500 million by
standardizing and
globalizing its back office
operations from
1999 to 2002.
Business Challenges
HP, which had to address a number of challenges to help
P&G meet its business objectives, relied on several of its
core competencies − such as global IT expertise, service
quality, cost effectiveness and finally, its collaborative
approach − the very elements that create the HP edge.
P&G awarded HP a 10-year infrastructure and application
services IT outsourcing contract.
HP's mission is to help P&G remain competitive with the
best cost structure in IT, maximizing savings, continuing
transformation and streamlining key business processes,
accelerating innovation, and enabling variable
consumption-based pricing.
HP's Solution
Global Delivery Application Services efficiently delivers the
global presence and service delivery excellence required
by P&G's worldwide operations. HP provides seamless
support to P&G operations in 160 countries via its on-
shore, near-shore, and far-shore value model. With “build
globally and implement locally” as its core principle, HP
Global Delivery (GD) continues to support technologies
and applications that are critical to P&G's business: FDA
compliant processes, SAP, Oracle, Mainframe, Web and
ITIL-certified application management, to name a few.
Global Delivery Application Services leverages the Centers
of Excellence to provide the full lifecycle of application
services for custom and package applications using
industry-standard processes and methodologies from its
global network of delivery centers. Services are run and
delivered from multiple locations that work in harmony to
cater to P&G's most demanding requirements.
Offshore capabilities for America and Europe come from
India and Philippines centers that provide cost and scale
advantages across all technologies, along with back-office
processes and delivery efficiencies.
This set of on-site, on-shore and near-shore assets
combined with those of our far-shore (India and China)
locations allows a unique cost-value global delivery model
to efficiently serve even our most demanding clients.
P&G, for instance.
Benefits
HP's Global Delivery model, combined with its proven
tools and methodologies, enables consistent service
delivery across all locations around the world where
P&G needs to operate from. It also facilitates a support
framework that is flexible enough to incorporate the
customer's fast changing business requirements.
P&G selected HP and valued mostly the following:
• Flexible partner with an adaptable model to add
value to the relationship
• Ability to listen to and understand the specific needs
of P&G
• Domain knowledge in Fast-Moving Consumer
Goods and Pharmaceutical segments
• Broad technology and industry process skill base
(eg. Supply-Chain, Data Warehousing, Business)

In Cincinnati, which is very close to the P&G

headquarters, HP constantly keeps a finger on the P&G
pulse and grasps its needs quickly; in Newcastle, UK, HP
hosts the global center of financial expertise; in Frankfurt,
HP consults on supply chain systems across different
platforms; from Warsaw, HP delivers high performance
and scalable global data warehouses, while the San Jose,
Toronto and Bratislava Centers provide a near-shore
beach head.
HP Global Delivery Application Services
For more information on how working with Hewlett-Packard can benefit you,
please contact your local HP sales representative or reseller,
or visit: http://www.hp.com
Technical information in this document is subject to change without notice. © Hewlett-Packard
Company 2006. All rights reserved. Reproduction, adaptation or translation without prior written
permission is prohibited except as allowed under the corporate laws. Published in India.