Advantage

Leveraging HCL transition experience: HCL Business Services has customized its proven knowledge transition processes / quality methodology to transition work from offshore locations in US / Europe to its delivery centers ensuring risk mitigation and quick cost effective transitions. Integrated service provider: HCL Business Services is one of the leading vendors providing Operations, Technology & Infrastructure integrated services. These integrated services provide immense intangible benefits like reduced process duration, higher appreciation of business criticality, micro level operational details etc. End-to-End service capability: With over 170+ processes running, HCL Business Services has in-depth experience and knowledge in addressing the existing and emerging outsourcing requirements of Clients from varied industry segments.

Accolades
Global accolades received by HCL Business Services:
Ranked in the 'Leaders' category of the 2011 Global Outsourcing

100 International Association of Outsourcing Professionals (IAOP)

Ranked among The Top Five BPO in India - Nasscom 2011 wins the prestigious QCI-DL Shah National Award 2011 on HCL

Economics of Quality - the 'National Best of All Awards'

is conferred with the award for 'Operational Excellence and HCL

Quality' at the BPO Excellence Awards 2010-11 hosted by the Stars of the Industry Group
the 2010 'Outsourcing Service Provider of the Year' Award Won

National Outsourcing Association

the Gold Medal for 'Best Outsourced Contact Centre in APAC' Won

Continuous investment in Technology: DS3 network, Platforms and call centre specific tools. HCL Business Services IT focus being Server consolidation, application consolidation and Compliance.

(Large) and Two Silver Medals for 'Best in Customer Service' for APAC & EMEA respectively at the Contact Center World's 2010 Top Ranking Performers Conference
recognized as an 'emerging player in multi-process HRO' HCL

Everest, 2010
recognized as an Established provider offering multiHCL

Quality certifications: HCL Business Services' quality certifications include CCA Global Standard, COPC 2000 (CSP Release 4.1), ISO 9001:2000, OHSAS 18001:2007 and ISO 14001:2004; Security Systems certification ISO 27001:2005, ISO 20000:2005 and audit certification in SAS 70 Type II. HCL Business Services is the first Indian and third company in the world to be COPC certified in the specialized area of Collections. Flexible and Innovative Partnership Models: HCL Business Services ability to align with the changing needs of its customers has been a hallmark in all its relationships and is among the key reasons why its customers cherish their relationship with the organisation.

domain Source to Pay from end to end for sourcing, procurement and accounts payable BPO services Gartner, 2010
ranked in the 'Leaders' category of Retail-specific FAO HCL

services providers Everest, 2009

recognized as an 'emerging provider eager to expand the HCL

KPO portfolio' Gartner, 2009

enters in the F&A BPO Magic Quadrant as a niche player HCL

Gartner, 2009
Ranked No.1 Employer in India and Best Employer in Asia in

Hewitt 2009 Study Hewitt Associates

the 'Best Employer Award' - BPO Excellence Awards 2009 - 10 Won

Stars of the Industry Group

the 2009 CIO 'The Ingenious 100' Award CIO-IDG India Won

Global Presence