Maurice Fuller

(425) 766-3196 mauricej.fuller@yahoo.com

SUMMARY
Over fifteen years of experience leading IT systems and applications, marketing, proposals, solutions design, business operations, recruiting, and training. Proven track record of leading teams to improve operational performance and deliver differentiated, high-value services. Well respected by senior executives as a go-to resource and an innovative leader of diverse, cross functional teams. Strong understanding of the linkage between strategy, people, processes, technology, and performance metrics to achieve P&L objectives. Effective at increasing productivity, profitability, and establishing competitive advantages while lowering operating costs and mitigating risk. Exceptional proposal manager and solutions director responsible for winning large business contracts resulting in significant current and ongoing revenue streams.

AREAS OF EXPERTISE
IT Systems Management Program and Project Management Infrastructure Design and Implementation Contract and Vendor Management Rapid Application Development Technical Architecture and Integration OPEX and CAPEX Budget Development and Management Operational and Strategic Planning Systems Security/Disaster Recovery Desktop and Server Infrastructure Help Desk Management Business and Systems Analysis Team Leadership Software Quality Assurance Marketing Communications Recruiting and Staffing Training and Development Continuous Improvement Risk Management Change Management Data Center Management Asset Management Policies and Procedures Software Usability Sales and Sales Operations Facilities Management Documentation

Proposal Management and RFP Responses Customer and C-level Presentations Solutions Design

EXPERIENCE
CompuCom (Excell Data)

3/98-9/11

Executive Director of Operations (2007-2011) Sr. Director of Operations (2004-2007) Director of Operations (2001-2004) Strategic Recruiting Manager (1998-2001)

Key member of the leadership team that rapidly grew an independent staffing and project consulting operating division five-fold to over 1,500 field IT consultants. The division served a core set of Fortune 500 accounts including Microsoft, Intel, and Boeing. I managed up to fifteen associates and was responsible for leading multiple functional areas including IT systems and applications, front/middle/back systems operations, marketing, proposals/RFP responses, solutions design, training, sales support and facilities. I worked cross functionally across all areas of the organization including sales, service delivery, HR, procurement, legal, as well as finance and accounting.

IT Systems Operations and Applications Management I was responsible for all IT for this $100M+ operating division. I led a team comprised of application developers, network engineers, business/system analysts, PMs and help desk specialists. I was responsible for developing and managing the OPEX and CAPEX budgets. Led development of numerous custom front, middle and back office applications and integrations which improved service delivery to customers and lowered operational costs Directed data center and PBX operations with 35+ servers including Exchange, SharePoint, SQL Server, OCS, IIS, and Oracle along with many commercial and custom applications Drove numerous initiatives to increase data center availability to >99.9% while lowering operational risks associated with services delivered through the data center Lead architect and systems designer for a complex next generation cloud service delivery system. Produced financial payback analysis and obtained CAPEX approval from the finance committee Directed deployment of commercial/custom SaaS applications into a public/private cloud Led the architecture, UI design and development of a complex .NET-based Applicant Tracking System with proprietary technologies. This system drove over 7,500 placements and gave recruiters a cycle time advantage resulting in significant additional revenues Led deployment of numerous commercial on-premise applications Drove dozens of integrations between front, middle and back office systems and cloud applications Managed over 500 desktop and laptop assets and provided high quality support to end users Streamlined systems that captured time and expenses to produce invoices and payroll for time and materials as well as project-based engagements Developed numerous training programs to introduce new technologies and processes to end users Designed numerous forms, management reports, analytical tools, KPIs and metrics to manage recruiting and back office operations Designed and maintained decision modeling tools used by recruiters and account managers to establish pay/bill rates for consulting assignments based on gross margin calculations Sped up the on-boarding process by 50% while cutting onboarding OPEX by 25% through custom applications, SaaS technologies, and integrations with the ATS and PeopleSoft Developed proprietary tools and processes to streamline the management of field consultants Marketing, Proposals, Solutions Design and Sales Support I was responsible for all marketing programs, proposals and RFP responses for the operating division. Lead proposal writer and solutions director on more than sixty complex multi-million dollar RFP responses and proposals with a 40% win rate resulting in significant current and ongoing revenues. Engaged with team members throughout the U.S. to produce RFP responses and proposals. Led all phases of the proposal process including capture, qualification, win plan, bid strategy, pricing, budgets, schedules, reviews, submittal, oral presentation preparation and contracts review. Produced dozens of customer facing slicks, power point decks and white papers Developed many proprietary service offering enhancements to differentiate CompuComs services from the competition which were key to winning new business Successfully launched new vertical service offerings, e.g. software usability and games testing Provided day-to-day marketing and sales support for account managers Produced employee testimonial videos to demonstrate the employer value proposition Led development of numerous presentations and coached presenters for crucial C-level presentations Directed the three day annual sales conference event for account managers Led community outreach programs Recruiting Operations/Recruiting Management/Talent Acquisition/Candidate Sourcing

 Optimized recruiting processes and systems enabling 25+ recruiters in a high volume environment to quickly and efficiently recruit and place IT consultants on assignments Co-developed employee and non-employee referral programs into the single highest volume source of candidates driving hundreds of placements annually Managed a team of three senior FTE IT recruiters along with two junior sourcing specialists Managed and maximized a $500K annual recruitment advertising budget based on multiple KFIs and KPIs including ROI and cost/hire Identified and established numerous innovative sourcing methods and support tools for recruiters to identify candidates, including niche job boards, highly targeted job ads, professional associations, databases, social media, SEO, trade events, university programs, and specialized candidate search tools Connected recruiters to numerous talent pools, resources and sourcing channels to locate candidates Maintained close working relationships with major job boards (Monster/Dice/CareerBuilder/Indeed), recruitment advertising agencies, and a wide range of suppliers to the recruiting and staffing industry Expert in Performance-Based Hiring methods (Lou Adler). Delivered certification training programs in performance-based recruiting which measurably improved recruiter effectiveness, productivity and quality of hire. Drove ongoing training programs for recruiters covering sourcing tools, channels, and sourcing methods Produced employee testimonial videos to sell the CompuCom employer value proposition and brand Led the strategy of shifting targeted candidate sourcing and data entry activities to low cost regions Identified external recruiting firms and negotiated contracts/fee agreements Developed and managed the recruiter compensation and commission incentive programs Developed screening tools to identify top performing recruiters Greatly improved the new employee orientation and getting started experience Managed immigration activities and immigration legal counsel Managed onboarding operations for over 1,500 new employees Developed consultant satisfaction feedback and operational improvement programs using the Net Promoter Score (NPS) methodology General Operations Managed a 33,000 office facility including front desk operations and the office manager Led two major tenant improvement programs totaling over $750K in renovations Managed a broad range of procurement activities and supplier relationships Developed employee and customer satisfaction feedback and operational improvement programs using the Net Promoter Score (NPS) methodology Greatly improved the new employee orientation and getting started experience

Account Manager, SDC Computer Services

5/95-2/98

Recruited and managed up to sixty-five IT contractors on assignments in the Puget Sound region Consistently placed over ten IT contractors on assignments every month

Fuller & Associates, 1993-1995

Sales and marketing consultant to several startup technology companies.

President and co-founder, Synaptix, Inc., 1989-1993

Co-founded a boutique Windows programmer training and consulting firm serving large accounts including HP, Microsoft, and IBM. Led sales, marketing and operations and grew firm to a million dollar revenue run rate and seven employees.

Project Manager, Microsoft, 1988-1989

Served as a PM on OS/2 1.2. Engaged with IBM teams throughout the US and UK to manage scope and delivery.

Marketing Specialist, Fluke Corporation, 1986-1988

Managed marketing, applications engineering and marcom programs for the 9010 series of microprocessor troubleshooter instruments.

Design Engineer, Fluke Corporation, 1983-1986

Designed logic boards for the 10X0 series of touch screen terminals. Awarded U.S. patent #4,929,935.

TECHNICAL EXPERTISE
Applications: CRM, Applicant Tracking Systems (ATS), Vendor Management Systems (VMS), time and expense capture, employee on-boarding, invoicing, decision modeling systems, management reporting, field consultant management, SharePoint, MS Office, Visio, MS Project, help desk, asset tracking, resume parsing and search Infrastructure: Active Directory (AD), Windows Server, IIS, MS Exchange, MS Office Communications Server (OCS), MS Data Protection Manager (DPM), HP Insight Manager, Symantec Backup Exec, Symantec MessageLabs, Symantec Antivirus, HyperV and VMware Hardware: HP 3XX and 5XX servers, IBM blade servers, Cisco firewalls/routers/switches and WAPs, CheckPoint/Nokia firewalls, Nortel PBX and VoIP, F5 VPN and APC UPS Cloud Computing: Azure, SaaS, PaaS, and IaaS Application Development: Visual Studio, .NET, ASP.NET, Linq, Silverlight, LightSwitch, C#, VB, Visual Source Safe, Talerik, MS Access, SharePoint, dtSearch, WCC Elise, Burning Glass, and Crystal Reports Databases: SQL Server and Oracle Methodologies: Agile, SCRUM, SDLC, ITIL, Six Sigma and Lean

EDUCATION
MBA, New York Institute of Technology, graduated with distinction MSEE Computer Engineering, University of Washington