BancTec

Visibility Report
July - August 2011
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! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Robert Huckels & Scott Baradell

BANCTEC! VISIBILITY!REPORT!

Press Releases
! Below you will find all press releases created and distributed by the Idea Grove throughout July and August 2011. ! !

BANCTEC! VISIBILITY!REPORT!

FOR$IMMEDIATE$RELEASE$ $ Contacts:) James)Silcock) BancTec)(UK)) +44)(0)1753)778888) James.Silcock@banctec.co.uk)) ) Scott)Baradell) BancTec)(USA))) +011)(972))235H3439) ) ) scott.baradell@banctec.com))

Launch$of$New$Mortgage$Servicing$Platform$$ Extends$BancTecs$Range$of$Lending$Solutions$
New$offering$builds$on$the$success$of$BancTecs$mortgage$$ origination$platform,$extending$service$across$the$$ total$lending$lifecycle.$ ! LONDON,)UNITED)KINGDOM,)July)14,)2011))BancTec,)a)global)leader)in)business)process) outsourcing)(BPO))for)financial)transaction)automation)and)document)management,)has)launched)a) new)Mortgage)Servicing)Platform.))Targeted)at)both)new)entrants)to)market)and)existing)lenders) utilising)legacy)systems,)the)platform)enables)robust)infrastructure)and)streamlined)operational) processes)to)be)introduced)within)customer)servicing)operations.)) ) A)highly)configurable)and)functional)solution,)benefiting)from)latest)technology)advances,)BancTec) can)offer)a)range)of)deployment,)hosting)and)commercial)options.))In)doing)so,)the)company)is) confident)they)have)capability)to)meet)the)individual)requirements)of)mortgage)and)other)lenders.) The)platform)is)expected)to)attract)attention)from)a)wide)range)of)potential)users.) ) Speaking)at)the)launch,)James)Silcock,)EMEA)Business)Development)Director,)said:))This)latest) release)demonstrates)BancTecs)continued)commitment)to)meeting)the)needs)of)the)lending)market) by)providing)solutions)that)add)value)for)those)looking)to)transform)their)businesses.))Building)on) the)success)already)achieved)by)eFIRST)Origin,)our)origination)platform,)we)are)now)able)to) provide)a)oneHstop)solution)covering)the)total)lending)lifecycle)in)this)exciting)and)competitive) marketplace.)) ) Built)on)the)latest).NET)platform,)BancTecs)new)solution)can)be)quickly)and)easily)installed)on) existing)servers)or)delivered)as)a)fully)hosted)service.))Integration)with)existing)thirdHparty) applications)and)solutions,)including)call)centre)operations,)is)also)a)straightforward)process.) Lenders)using)the)fully)hosted)service)have)option)to)benefit)from)a)substantial)reduction)in) infrastructure)and)support)costs.))BancTecs)established)support)infrastructure)can)provide)24/7) expert)assistance)as)required.))) ) About$BancTec$ BancTec)is)a)global)leader)in)business)process)outsourcing)(BPO),)providing)financial)transaction) automation)and)document)management)services)for)organizations)seeking)to)drive)efficiency)in)

BANCTEC! VISIBILITY!REPORT!

their)financial)and)backHoffice)processes.)Headquartered)in)Dallas,)USA)with)clients)in)50)countries,) BancTec)leverages)its)proprietary)IP)and)deep)expertise)to)deliver)flexible,)focused)solutions)across) the)financial)services,)insurance,)healthcare,)utility,)transportation)and)government)sectors.))The) company)operates)19)BPO)centers)worldwide,)utilizing)a)common)technology)platform)to)ensure) reliability,)security,)and)consistently)high)levels)of)performance.))To)learn)more,)visit) www.banctec.co.uk.)) ) ###! ! !

BANCTEC! VISIBILITY!REPORT!

$ FOR$IMMEDIATE$RELEASE$ $ Contacts:) James)Silcock) BancTec)(UK)) +44)(0)1753)778888) James.Silcock@banctec.co.uk)) ) Scott)Baradell) BancTec)(USA))) +011)(972))235H3439) ) ) scott.baradell@banctec.com))

BancTec$Grows$Global$Services$in$India$$ with$Expansion$of$BPO$Centre$
BancTec$increases$its$India?based$presence$$ with$the$growth$of$its$New$Delhi$Centre$of$Excellence.$ $ $ DALLAS,)August)3,)2011))BancTec,)a)global)leader)in)business)process)outsourcing)(BPO))for) financial)transaction)automation)and)document)management,)has)announced)the)expansion)of)its) BPO)facility)in)India.))The)expansion)of)the)centre)in)Noida,)New)Delhi,)strengthens)BancTecs)global) network)of)19)Centres)of)Excellence)across)Europe,)APAC)and)the)Americas.) ) The)growth)of)our)New)Delhi)facility)will)leverage)BancTecs)operational)and)solution)expertise)to) deliver)the)highest)quality)of)service)to)our)clients)worldwide,)said)Mark)Fairchild,)senior)vice) president)and)chief)technology)officer)at)BancTec.))It)is)our)first)BPO)Centre)of)Excellence)based)in) India,)and)its)continued)development)paves)the)way)for)a)stronger)global)BPO)presence.) ) With)increased)support,)BancTec)can)deliver)a)more)comprehensive)range)of)scalable)services) using)a)mix)of)onHshore,)nearHshore)and)offshore)locations)to)meet)the)price)and)performance) requirements)of)clients.))BancTecs)IT)teams)in)India)support)BancTecs)product)development)and) professional)services)groups.)BPO)services)include)payment)processing,)document)imaging,)data) capture,)invoicing)processing,)correspondence)management,))archive)and)SaaS)hosting.) ) The)Indian)operation)is)a)wholly)owned)BancTec)subsidiary,)which)provides)higher)levels)of)control) and)consistency)over)the)outsourcing)process.)))BancTec)India)operates)to)the)same)standards)as) BancTecs)North)American)and)European)teams)to)satisfy)all)compliance)and)security)requirements) relating)to)the)processing)of)confidential)data.)The)expanded)facility)provides)bestHinHclass) continuity)services)as)well)as)a)partner)site)in)Chennai)for)disaster)recovery.) ) BancTec)expects)to)employ)more)than)200)people)at)its)newly)expanded)Indian)Centre)of)Excellence) by)the)end)of)2011.) ) About$BancTec$ BancTec)is)a)global)leader)in)business)process)outsourcing)(BPO),)providing)financial)transaction) automation)and)document)management)services)for)organizations)seeking)to)drive)efficiency)in)

BANCTEC! VISIBILITY!REPORT!

their)financial)and)backHoffice)processes.))Headquartered)in)Dallas)with)clients)in)50)countries,) BancTec)leverages)its)proprietary)IP)and)deep)expertise)to)deliver)flexible,)focused)solutions)across) the)financial)services,)insurance,)healthcare,)utility,)transportation)and)government)sectors.))The) company)operates)19)BPO)centres)in)the)United)States)and)worldwide,)utilizing)a)common) technology)platform)to)ensure)reliability,)security,)and)consistently)high)levels)of)performance.))To) learn)more,)visit)www.banctec.com)or)call)1H800HBANCTEC.) ) ###) ) ) )

BANCTEC! VISIBILITY!REPORT!

Media Coverage Secured

!

Below is a chronological list of the online media placements the Idea Grove secured as a result of our media relations efforts.

BANCTEC! VISIBILITY!REPORT!

) ) BancTec$launches$new$Mortgage$Servicing$Platform$ July 25, 2011 Readership: 2,576

BANCTEC! VISIBILITY!REPORT!

BancTec$Boasts$New$Platform$ July 25, 2011 Readership: 3,356

banctec.com
SERP Tracker Report

Ranking Results
7/15/2011 - 8/31/2011

Keyword Performance
Ranked 1-3 5 1st Page 13
+2

2nd Page 6

3rd Page 4

Keyword Movement
Moved Up 22 Moved Down 24
GA visits from 8/6-9/4

No Change 44
1st Page

New Top 50 5
2nd Page

Exit Top 50 5
3rd Page

All Keywords
Keyword GA Visits BPO document management Image Capture document management system claims management Payment Processing forms management bpo companies bpo company Claims Processing bpo services Business Process Outsourcing document processing 1 2 GA Chart

Local Vol 135,000 135,000 110,000 33,100

Global Vol 1,500,000 450,000 246,000 135,000

Adv Comp

Google 61

Yahoo! 74
-9

Bing -

+25

42 29
-6

33,100 33,100 27,100 5,400 5,400 27,100 3,600 6,600

74,000 74,000 60,500 40,500 40,500 40,500 33,100 33,100 77 53 73 -

31 13 20 90

78

-45

+5

78 13 76

+40

+1 -8

+4 -1

+43 -29

+13

+21

9,900

33,100

27

+5

50

+10

49

+22

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banctec.com
SERP Tracker Report
(continued)
Keyword GA Visits Revenue Cycle business process outsourcing bpo bpo industry Forms Processing claims management services Mortgage Origination electronic document management Insurance Claims Processing Scan to archive Business Process Outsourcing Companies Remittance Processing AP Automation lockbox processing Account Origination Backfile Conversion EOB Processing 2 GA Chart Local Vol 27,100 4,400 Global Vol 33,100 27,100 Adv Comp Google Yahoo! 91 -11

Bing 96 31
-3

+19

3,600 6,600 18,100

22,200 22,200 18,100 30

-2

7 -

+8

12,100 4,400

18,100 14,800

8 -

2,400

5,400

86

85

+2

1,300 720

5,400 3,600 68

-16

65 67
-4

+7

1,000 720 880 170 140 73

1,600 1,300 1,000 590 320 140

14

47

-11

5
-1

+15

4 2 6 26

5 6 17
-3

2 7 17

+4 -4

+18

+67

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banctec.com
SERP Tracker Report
(continued)
Keyword GA Visits Inbound Mail Processing 1 GA Chart Local Vol 46 Global Vol 140 Adv Comp Google 2
-1

Yahoo! 1

Bing 1

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banctec.com
Twitter Management Report

BancTecInc
7/15/2011 - 8/31/2011
Posts (12)
10

Replies (1)

Retweets (2)

Other Mentions (2)

7.5

2.5

7/15-7/21

7/22-7/28

7/29-8/4

8/5-8/11

8/12-8/18

8/19-8/25

8/26-8/31 - Not full week

144 Posts 6 Replies 15 Retweets

KPI Posts Replies Replies Reach Retweets Retweets Reach Other Mentions Following Followers

392 Followers 613 Following 0.64 Follower/Following Ratio

Amount 144 6 8,382 15 36,315 9 613 392

Other Mentions (40.0%)

Retweets. (40.0%)

Replies (20.0%)

Change from 6/2/2011-7/14/2011 3,500% -----37% 32%

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banctec.com
Facebook Management Report

BancTec, Inc
7/15/2011 - 8/31/2011
Fan Posts
10

Comments (3)

Post Likes (18)

7.5

2.5

7/15 7/17 7/19 7/21 7/23 7/25 7/27 7/29 7/31

8/3

8/5

8/7

8/9

8/11 8/13 8/15 8/17 8/19 8/21 8/23 8/25 8/27 8/29 8/31

0 Fan Posts 3 Comments 18 Post Likes

KPI Fan Posts Comments Post Likes Likes Unique Page Views Page Views

76 Likes 144 Unique Page Views 326 Page Views

Amount 0 3 18 76 144 326

Post Likes (85.7%) Comments. (14.3%)

Change from 5/28/2011-7/14/2011 ---7% 73% 67%

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banctec.com
Google Analytics Summary Report

Google Analytics
7/15/2011 - 8/31/2011
compared to: 6/15/2011 - 8/1/2011 Including paid search
300 238 225 150 75 51 63 56 43 59 51 62 180 223 196 227 200 259 256 256 221 207 247 243 208 252 227 185 249 241 200 198

222 232

7/15 7/17 7/19 7/21 7/23 7/25 7/27 7/29 7/31 8/2

8/4

8/6

8/8 8/10 8/12 8/14 8/16 8/18 8/20 8/22 8/24 8/26 8/28 8/30

8,581 Visits
Previous: 8,355 (+2.70%)

45.34% Bounce Rate

Previous: 45.21% (+0.29%)

Ref. (13.4%)

Direct (26.8%)

26,844 Page Views

Previous: 26,310 (+2.03%)

3.13 Pages/Visit
Previous: 3.15 (-0.63%)

2:23 Time on Site

Previous: 2:26 (-2.05%)

Search (59.9%)

1,147 Site Referrals

TOP REFERRERS prweb.com linkedin.com outsourcing-center.com home.banctec.com docudata.com google.com paystreamadvisors.com google.co.in banctec.co.uk banctec.fr placement.emploiquebec.net facebook.com ipresource.tripod.com banctec.de banctec.ee % 11.2% 8.5% 6.6% 5.5% 3.0% 3.0% 2.3% 1.9% 1.6% 1.6% 1.6% 1.2% 1.2% 1.1% 1.1% VISITS 129 98 76 63 34 34 26 22 18 18 18 14 14 13 13

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banctec.com
Google Analytics Summary Report
(continued)
TOP REFERRERS guidingstar.ca subscriber.hoovers.com twitter.com websv04prod.polymtl.ca dev-nl.banctec.com % 1.1% 1.0% 1.0% 1.0% 1.0% VISITS 13 12 12 12 11

5,137 Search Referrals

TOP KEYWORDS banctec banctec inc banc tec banctec, inc. banctec.com banctec careers bantec banctec jobs banctec scanner banktec banctec, inc banctec irving tx banctec canada ap master banctec irving banctech bank tec centervision www.banctec.com banctec dallas % 49.6% 2.5% 2.2% 1.3% 1.3% 0.9% 0.8% 0.6% 0.5% 0.5% 0.5% 0.4% 0.4% 0.4% 0.4% 0.3% 0.3% 0.3% 0.3% 0.3% VISITS 2,548 129 112 68 65 48 41 33 26 26 25 21 20 19 18 17 17 16 16 14

TOP SEARCH ENGINES google bing

% 85.6% 6.9%

VISITS 4,396 352

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banctec.com
Google Analytics Summary Report
(continued)
TOP SEARCH ENGINES yahoo search ask aol naver virgilio yandex % 5.9% 0.9% 0.4% 0.3% 0.0% 0.0% 0.0% VISITS 303 46 21 15 2 1 1

TOP LANDING PAGES /http://www.banctec.com/index.php /company/http://www.banctec.com/index.php /products/http://www.banctec.com/index.php /support/contact/http://www.banctec.com/index.php /business-process-outsourcing/http://www.banctec.com/index.php /professional-services/multi-vendor-services/http://www.banctec.c om/index.php /products/ap-master/http://www.banctec.com/index.php /company/locations/http://www.banctec.com/index.php /products/intelliscan/intelliscan-xds/http://www.banctec.com/index. php /company/overview/http://www.banctec.com/index.php /products/intelliscan/intelliscan-sds/http://www.banctec.com/index. php /products/intelliscan/http://www.banctec.com/index.php /products/centervision /products/paycourier/http://www.banctec.com/index.php /business-process-outsourcing/ap-invoice-processing/http://www. banctec.com/index.php /company/management-team/j-coley-clark/http://www.banctec.co m/index.php /support/http://www.banctec.com/index.php /news-events/http://www.banctec.com/index.php /business-process-outsourcing/interactive-exception-processing/h ttp://www.banctec.com/index.php

% 67.7 4.0 1.9 1.6 1.3 1.3 1.2 1.1 1.0 1.0 0.7 0.6 0.5 0.5 0.5 0.5 0.5 0.4 0.4

VISITS 5,810 340 166 139 113 110 101 93 90 85 56 50 47 46 45 44 43 33 32

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banctec.com
Google Analytics Summary Report
(continued)
TOP LANDING PAGES /besoins-des-entreprises/cheque-clearing0/http://www.banctec.co m/index.php % 0.3 VISITS 29

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banctec.com
Google Analytics Engagement Report

Engagement Summary for banctec.com

7/15/2011 - 8/31/2011
compared to: 6/15/2011 - 8/1/2011

26,844 Total Page Views

Previous: 26,310 (+2.03%)
2000 1500 1000 568 500 142 788 667 600 151 727 865 597 154 8/4 1011 610 170 8/6 864 747 536 167 1042 761 651 636 152 636 776 550 222 669 714

7/15 7/17 7/19 7/21 7/23 7/25 7/27 7/29 7/31 8/2

8/8 8/10 8/12 8/14 8/16 8/18 8/20 8/22 8/24 8/26 8/28 8/30

3.13 Average Pages/Visit

Previous: 3.15 (-0.63%)
6 4.5 3.16 3 1.5 3.65 4.01 3.50 3.07 2.79 2.58 2.61 3.86 2.87 3.44 2.56 2.79 3.30 3.58

3.31 2.38

2.99 3.06 3.23 3.07 2.99 2.75 2.95

3.01 3.08

2.06

7/15 7/17 7/19 7/21 7/23 7/25 7/27 7/29 7/31 8/2

8/4

8/6

8/8 8/10 8/12 8/14 8/16 8/18 8/20 8/22 8/24 8/26 8/28 8/30

45.34% Average Bounce Rate

Previous: 45.21% (+0.29%)
100% 75% 50% 25% 46% 59% 42% 44% 49% 57% 45% 46% 59% 47% 48% 47% 61% 49% 49% 49% 52% 42% 41% 41% 45% 42% 45% 39% 41%

54%

7/15 7/17 7/19 7/21 7/23 7/25 7/27 7/29 7/31 8/2

8/4

8/6

8/8 8/10 8/12 8/14 8/16 8/18 8/20 8/22 8/24 8/26 8/28 8/30

2:23 Average Time on Site

Previous: 2:26 (-2.05%)
300 225 154 150 75 190 138 150 134 92 140 108 182 193 136 159 112 109 189 125 136 155 142 140 137 117 110 101 105

156 155 164 117 115

7/15 7/17 7/19 7/21 7/23 7/25 7/27 7/29 7/31 8/2

8/4

8/6

8/8 8/10 8/12 8/14 8/16 8/18 8/20 8/22 8/24 8/26 8/28 8/30

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