UNIVERSITI UTARA MALAYSIA COLLEGE OF BUSINESS

COURSE CODE COURSE NAME PREREQUISITE

1.0

: BJMP 5023 : OPERATIONS AND TECHNOLOGY MANAGEMENT : NIL

SYNOPSIS The course is designed to expose students toward important aspects in designing products and services as well as the processes that produce them. The course will look into the strategic and operational level of processes that will lead to understanding the operations network and the physical arrangement of the operations facilities, technology and people. Topics of discussion will include the introduction to the design in operations management, design of products and services, process planning and improvement, quality management, supply chain management, materials management and some other infrastructure issues, highly relevant to the OM practices in the organizations.

2.0

OBJECTIVES Upon completion of the course, students are expected to:

2.1

understand the role of operations management in the overall business strategy of the firm. acquire knowledge and skills to make effective decision and problem solving apply appropriate tools appropriate for analysis of operating systems of the firm.

2.2 2.3

3.0

LEARNING OUTCOMES Upon completion of the course, students will be able to

3.1

explain the role of operations management in the overall business strategy of the firm. (C2, A2, P1) utilize operations management theories and techniques to the service sector as well as manufacturing firms (C3, A4, P2) link the operating system with other key functional areas of the firm. (C5, A3, P1)

3.2
3.3

3.4
3.5 3.6

integrate a range of tools appropriate for analysing problems related to firm operating systems (C5, A4, P1) evaluate the key factors and the interdependence of these factors in making decision on effective operating systems. (C6, A2, P2) evaluate comparative approaches to operations management in a global context (C6, A3, P1)

4.0

REFERENCES Schroeder, R.G, Goldstein. S.M & Rungtusanatham (2011). Operations Management: Contemporary concepts and cases (5th ed.). New York. Mc Graw Hill Evans, J. R., & Collier, D.A. (2007). Operations management: An integrated goods and services approach. Ohio: Thomson South-Western. Krajewski, L. J., Ritzman, L. P., & Malhotra, M.K, (2007). Operations management, processes and value chains (8th ed.). New Jersey: AddisonWesley Publishing Company. Meredith, J. R., & Shafer, S. M., (2002). Operations management for MBAs (2nd ed.). New York: John Wiley & Sons, Inc. Raturi, A. S., & Evans, J. R., (2004). Principles of operations management (1st ed.). Ohio: Thomson South-Western. Russell, R. S. & Taylor, B.W., (2003). Operations management (4th ed.). New Jersey: Prentice Hall International. Slack, N., Chambers, S., & Johnston., R., (2001). Operations management (3rd ed.). London: Prentice Hall International.

5.0 NO. 1

CONTENT TOPIC 1.0 1.1 1.2 1.3 1.4 1.5

INTRODUCTION TO OPERATIONS FUNCTIONS Why study Operations Management? Definition of OM and supply chain

HOUR 3

Operations decisions- Framework and cross functional decision Operations Process Contemporary issues in OM
OPERATIONS STRATEGY AND SUPPLY CHAIN STRATEGY

2.0

2.1 2.2 2.3 2.4 2.5 3

3.0

Global scope of operations and supply chains Supply chain strategy Operations strategy model
Operations objectives and linking with strategies

Environment and sustainable operations

FRAMEWORKS FOR OPERATIONS MEASUREMENT

3.1 3.2 3.3 4 4.0 4.1 4.2 4.3 4.4 4.5 4.6 5 5.0 5.1 5.2 5.3 5.4 5.5 5.6

The scope of performance Designing performance measurement systems for operation Models for organizational performance
DESIGNING GOODS AND SERVICES Designing Goods and Services Product and Process Design in Manufacturing Service Delivery System Design Service Encounter Design Operations Design Choice and Infrastructure Decisions Building the Right Infrastructure DESIGNING MANUFACTURING AND SERVICE PROCESSES Process Choice Decisions Process Choice in Manufacturing Process Choice in Services Product Life Cycle and Process Choice Decisions Process Design Process Analysis and Improvement

NO. 6 6.0 6.1 6.2 6.3 6.4 7 7.0 7.1 7.2 7.3 8 8.0 8.1 8.2 8.3 8.4 8.4 9 9.0 9.1 9.2 9.3 9.4 9.5 9.6 10 10.0 11.1 11.2 11.3 11.4 12

TOPIC
LEAN THINKING AND LEAN SYSTEMS

HOUR 3

Evolution of lean and Principles of Lean Operating Systems Lean Tools and Approaches Just-In-Time Systems Lean Implementation

FACILITY DESIGN AND LAYOUT Facility Layout Workplace Design Work and Job Design

SUPPLY CHAIN MANAGEMENT Understanding Supply Chains and supply chain management Understanding and Measuring Supply Chain Performance Supply chain dynamics Designing the Supply Chain- structural and infrastructural improvements Technology and supply chain management MANAGING QUALITY AND SIX SIGMA A Brief History of Quality Management Understanding Quality ISO 9000:2000 Designing Quality Management and Control Systems Six Sigma Tools for Quality Analysis and Improvement STATISTICAL PROCESS CONTROL Quality Control Systems Foundations of Statistical Process Control Attribute control and variable control Control chart and process capability

GROUP PROJECT PRESENTATION TOTAL

3 42

6.0

TEACHING METHODS Lectures, case studies and discussion.

7.0

ASSESSMENT Coursework Final exam 50% 50%