Chapter 9 Basic Troubleshooting Techniques Question Bank

Chapter 9 Basic Troubleshooting Techniques

Multiple Choice Questions

(U04C09L01Q001)
Which of the following is suggested to be cleaned often?
(1) mouse
(2) monitor screen
(3) main board
A (1) only
B (2) only
C (1) and (2) only
D (2) and (3) only
Answer
C

(U04C09L01Q002)
Which of the following are symptoms of mouse problem?
(1) Not working
(2) Working jittery
(3) Knocking sound
A (1) and (2) only
B (1) and (3) only
C (2) and (3) only
D (1), (2) and (3)
Answer
A

(U04C09L01Q003)
Which of the following are symptoms of keyboard problem?
(1) Not working
(2) Knocking sound
(3) Some keys do not work
A (1) and (2) only
B (1) and (3) only
C (2) and (3) only
D (1), (2) and (3)
Answer
Computer & Information Technology for HKCEE 1 © Pearson Education Asia Limited 2004
(Module B)
Chapter 9 Basic Troubleshooting Techniques Question Bank

Computer & Information Technology for HKCEE 2 © Pearson Education Asia Limited 2004
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Chapter 9 Basic Troubleshooting Techniques Question Bank

(U04C09L01Q004)
Which of the following is not a symptom of printer problem?
A paper jam
B no power light
C prints garbage
D produces blank page
Answer
B

(U04C09L01Q005)
What should you do when the hard disk makes a loud knocking sound?
A check the power cable
B replace the hard disk
C expand the hard disk
D repair the hard disk
Answer
B

(U04C09L01Q006)
Which of the following is NOT a right state of mind before we start troubleshooting a
PC?
A. Do not panic.
B. Call the customer services immediately.
C. Understand the problem first.
D. Keep an open mind.
Answer
B

(U04C09L01Q007)
The underlying principle of the technique of divide-and-conquer is to simplify the
situation by reducing the number of
A. variables.
B. software.
C. hardware.
D. users.
Answer
A

Computer & Information Technology for HKCEE 3 © Pearson Education Asia Limited 2004
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Chapter 9 Basic Troubleshooting Techniques Question Bank

(U04C09L01Q008)
When applying the process of elimination, the key technique is
A. to use diagnostic tools.
B. to use initiation extensively.
C. to use known workable components.
D. to make just one change at a time.
Answer
D

(U04C09L01Q009)
If there is no display on the monitor when the PC boots up, which of the following is
NOT the possible culprit?
A. the cable connection
B. the video adapter
C. the OS
D. the monitor
Answer
C

(U04C09L01Q010)
If there is no power at all, which of the following is NOT a possible reason?
A. There may be a malfunction in the monitor
B. The fuse of the plugs or the sockets may have blown.
C. The electrical cord may be loosely connected.
D. The power supply of the computer may be damaged.
Answer
A

(U04C09L01Q011)
For the drive cable, the red strip should be oriented
A. towards the power connector on the drive
B. away from the power connector on the drive
C. towards the left
D. towards the right
Answer
A

Computer & Information Technology for HKCEE 4 © Pearson Education Asia Limited 2004
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Chapter 9 Basic Troubleshooting Techniques Question Bank

(U04C09L01Q012)
What is required for a piece of hardware to communicate and function with the OS?
A. applications
B. passwords
C. device drivers
D. external power supply
Answer
C

(U04C09L01Q013)
The documentation that comes with the devices on the driver disks is most likely with
names like
A. DOCUMENT
B. READ.ME
C. READ.FILE
D. DRIVER.DOC
Answer
B

(U04C09L01Q014)
Windows software nowadays is made up of a number of small modules. Most of the
modules are
A. INIs
B. Drivers
C. Applets
D. DLLs
Answer
D

(U04C09L01Q015)
Which of the following is the Windows utility that can detect information about
system and program failures?
A. Windows Explorer
B. Dr. Watson
C. Scandisk
D. SysEdit
Answer
B
Computer & Information Technology for HKCEE 5 © Pearson Education Asia Limited 2004
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Chapter 9 Basic Troubleshooting Techniques Question Bank

Conventional Questions

(U04C09L02Q001)
(a) (i) What are the three basic computer maintenance procedures? (3 marks)
(ii) Briefly explain the job of the utility program “CheckDisk”. (1 mark)
Peter’s monitor is not working.
(b) (i) What should he do? (3 marks)
(ii) What should he do if the keyboard is not working? (3 marks)
(c) (i) What causes a mouse working jittery? (1 mark)
(ii) What should be done to solve such problem? (1 mark)
Answers
(a) (i) Cleaning the computer. (1) Taking precautions. (1) Monitoring and
enhancing your computer system. (1)
(ii) CheckDisk looks for and fixes file problems on the hard disk.
(b) (i) He should check the monitor cable to make sure that it is securely plugged
in. (1)
Then check the pins at the end of the cable to see if some pins appear to be
missing or broken off or bent. If so, the cable has to be changed. (1)
Next, a monitor problem may be caused by any electrical device that draws
power or contains a magnet. He can just move them away from the monitor.
(1)
(ii) Check the pins of the keyboard cable. (1)
If pins are bent, replace the keyboard. If pins are not bent, securely re-plug
the keyboard. (1)
If it still does not work, replace the keyboard. (1)
(c) (i) There is dust inside the mouse. (1)
(ii) Remove the dust inside the mouse. (1)

Computer & Information Technology for HKCEE 6 © Pearson Education Asia Limited 2004
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Chapter 9 Basic Troubleshooting Techniques Question Bank

(U04C09L02Q002)
(a) What makes software troubleshooting difficult? (6 marks)
(b) State the general guidelines to handle the problems. (8 marks)
Answers
(a) Windows software nowadays is made up of a number of small modules. (1)
The smaller modules can be scattered across several different locations on the
hard disk. (1)
Many of these modules are DLLs, which are chunks of program code that are
called upon to perform various functions as the application is run. (1)
If one of these files is deleted, changed or somehow corrupted, the application
that uses them is likely to malfunction. (1)
Some DLLs are shared files, which might be used by more than one application.
(1)
Software problems may also be due to conflicts between two applications. (1)
(b) Keep the System Updated: We should have the most recent update patches for all
applications, device drivers and operating system. (2)
Check for Viruses: Install anti-virus software, keep virus definitions updated and
scan the machine for viruses regularly. (2)
Reinstall Application: If we suspect a module in an application is missing,
uninstall the application and then reinstall it. (2)
Reinstall the Operating System: If we suspect some modules in the operating
system are corrupt, one option is to back up all crucial data and reinstall the OS.
(2)

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