1.

HUMAN RESOURCES

I. 1. 2. 3.

Match each of the following job description with the corresponding job: He/ she buys all the things that the company needs. He/ she checks the accountants work. His/ her job is to make sure that the company has a good image. 4. His/ her job is to find and test new products. 5. He/ she is in charge of the people who sell the products of the company. 6. He/ she types letters, files papers and makes appointments for my boss. 7. He/ she has general responsibility for the whole company. 8. He/ she makes sure the products which people want to buy are available. 9. He/ she looks after the companys money. 10. He/ she does the books and prepares the balance sheets. 11. He/ she is the companys people manager. 12. He/ she makes the products which the company sells. 13. He/ she is responsible for everything when the boss is away. 14. He/ she is the person with the most important position in the company. a. Managing Director b. Finance Director c. Secretary d. Assistant General Manager e. Production Manager f. Sales Director g. Chief Executive Officer h. Human Resources Director i. Chief Accountant j. Purchasing Manager k. Director of Research Development l. Marketing Director m. Public Relations Manager n. Internal Auditor

and

II. Use the following words to complete the company organization chart: a. market research; b. CEO; c. wages and salaries; d. purchasing; e. pensions; f. Human Resources; g. marketing; h. design department; i. accounts; j. Chairman; k. litigation department; i. Production. 1 Board of Directors 2 Finance 4 5 Budget 9 Plant management 8 Research and development 12

3 Training 7 Company administration 11

Sales and marketing 6 Sales 10 Transport and distribution

III. Match the following concepts with their definitions. Then use them to fill in the following gapped text, making all the necessary changes: 1. prospects 2. hierarchy 3. motivators 4. status 5. fringe benefits 6. motivate 7. self-actualization 8. hygiene 9. esteem 10. security a. protection from danger/ harm b. to give/ offer a stimulus to do something c. attitude of admiration; feeling of approval and liking d. conditions and practices that serve to promote or preserve health e. factors bringing satisfaction f. the position of somebody in society/ how important others think you are g. compensations to employees beyond the regular payment for the work done h. a system where ideas are arranged in a formal structure i. chances j. self-development

In order to ensure that employees work efficiently, a manager must 1. his staff. The factors influencing motivation have been presented as a .2. of needs by Maslow. The first group are physiological needs such as food, water, air and sleep. Before these needs have been satisfied, people will not think of other needs. The second place is held by ..3...needs, such as being safe, being free from danger, pain, unemployment and having a shelter where to stay. When these needs are satisfied, people will have social needs which include the feeling of belonging to a group as well as being accepted and liked by the others. The next type of needs are called .4...needs, that is self-respect, the esteem of others, the desire to have power and 5. . The highest level in the hierarchy of needs is held by .6 needs, i.e. the desire to develop, to maximize ones potential, to achieve ones goals. Another theory of motivation is that worked out by Herzberg. He has a two-factor theory. 7.. include challenging work, career ..8.., responsibility and recognition, promotion. The second group of factors, .9 factors, refer to conditions of work such as salary and 10, relationships with colleagues, job security, status. The latter group does not give increased satisfaction. However, the absence of such factors is likely to lead to dissatisfaction. IV. Combine one word from the box on the left with one word from the box on the right so as to obtain word partnerships related to organisational behaviour. Then, complete the sentences below. 1. human 2. incentive 3. change 4. appraisal 5. motivation 6. job 7. leadership 8. executive 9. sickness 10. selection a. satisfaction b. burnout c. record d. management e. theory f. scheme g. resources h. qualities i. interview j. procedure

1. These days people talk about .rather than personnel. 2. Stress and overload are both common causes of .

3. Rates of pay, recognition and opportunities for personal growth contribute to overall . . 4. Demotivated employees tend to have a fairly poor .and are prone to absenteeism. 5. An.is one way of monitoring employee performance and personal development. 6. ..include health insurance, a company car and contributory pension plan. 7. To get into Harvard Business School you have to go through a rigorous . 8. Essential ..include decisiveness and the ability to get the most out of employees. 9. According to one.., giving people more autonomy is better than a higher salary. 10. In a global market in which nothing stays the same, .has a crucial role to play. V. Fill in the gaps with the right phrase from the ones given below: bank holiday character reference maternity leave probation period part-time short list golden handshake job description staff turnover tied cottage clocking-in middle management backroom staff girl Friday white collar in-service made redundant braindrain minimum wage head hunter glass ceiling labour force sick pay

1. . workers work in the office. 2. The ..has generally been associated with the international migration from less developed to more developed countries, especially of highly educated individuals. 3. . time is when employees should arrive at work. 4. The role of the is to ensure that companies get the most qualified job candidates. 5. ... is people who are below those who are in control of the company as a whole. 6. . is a period in which a woman is absent from work in the weeks before and after she gives birth. 7. The is the supply of people in a particular country or area who are able and willing to work. 8. If you work.., you work for only some of the day or the week. 9. A.. is the smallest amount of money that an employer is allowed to pay to employees. 10. A is an official holiday when most businesses are closed for a day. 11. A. is a written statement of a person's good qualities,written by someone who knows the person well, which is sent to a future employer. 12. A. is a list of the responsibilities which you have to perform in your work. 13. A is a list of people who have been judged the most suitable for a job. 14. .. training takes place during your time at work. 15. is the amount of employees joining and leaving the company within a period of time. 16. is money given by an employer to someone who cannot work because of illness. 17. .. are people in an organisation whose work is not seen by the public. 18. A.. is an amount of money paid to senior managers when they leave the company. 19. A is a point beyond which you cannot improve your position at work. 20. A is a house owned by your employer that you can live in for as long as you are employed.

21. If someone has been ..he has lost his job. 22. A varies widely depending on the business, but usually lasts anywhere from 30 to 90 days. 23. A ..is a type of secretary or general helper in an office, willing to do different types of work. VI. Translate into English: 1. Am trimis o cerere pentru acest post acum 15 zile, dar nc nu am primit niciun rspuns. 2. Muncitorii din producie au primit o mrire de salariu de 8%. 3. De cnd se face selecia candidailor pe calculator? 4. Acest program de calculator a fost special conceput pentru a satisface necesitile serviciului nostru de contabilitate. 5. Am studiat dreptul timp de trei ani iar n prezent m pregtesc pentru a obine o diplom de licen n conducerea ntreprinderii. 6. Noul director al oficiului de calcul a concediat luna aceasta mai mult personal dect predecesorul su n cinci ani. 7. Anul acesta firma noastr a instalat un sistem de supraveghere computerizat, ceea ce a provocat luna trecut declanarea unei greve n rndul muncitorilor. 8. Ai fost vreodat s vedei sucursalele noastre din provincie? 9. Stephen i-a terminat perioada de prob, dar mai are nc dreptul la un concediu. 10. Firma lui a dat faliment i el nu i-a gsit un alt post de contabil.