Avaya IP Office

IP Office Fact Sheet

At a Glance

A system that grows with your needs

Avaya IP Office - Avaya IP403 Avaya IP406 V2 Avaya IP412

Small Office Edition

For small office and branch office com-
munications. Supports from 2 to 28
users with feature-rich, business-quality
voice communications, voicemail/auto
attendant (including embedded option),
firewall, flexible data connectivity
(cable, DSL, T1, ISDN, Frame Relay),
secure VPN networking, support for WiFi
(802.11 wireless networking) and more,
in a compact and easy-to-install desktop
unit.
For a small office with sophisticated
communications needs. Built-in
support for ten extensions (2 analog,
8 digital). By adding three expansion
modules you can support up to 100
extensions. Connect devices such as
point-of-sale terminals with the USB
port, and take advantage of integrated
voicemail.
For a small or midsize office experi-
encing or expecting growth. Built-in
support for ten extensions (2 analog,
8 digital) and 2 digital trunk slots (T1/
T1PRI/ISDN PRI).With 6 expansion
modules, you can support up to 190
extensions and 186 trunks. Supports
3 T1/PRIs, 40 data channels and
has an 8-port switch. All messaging
options, including embedded.
For midsize offices with advanced
needs. Offers a powerful call proces-
sor and greater internal data transfer
capabilities—perfect for meeting the
needs of a small contact center or a
business with a CRM focus. IP412
Office allows businesses to expand
to 4 T1/PRIs and 12 expansion
modules—a total capacity of 360 end-
points and 288 trunks. It provides two
10/100 Mbps switched Ethernet ports
(compared to an 8-port hub on IP403
and an 8-port switch on IP406 V2).

Every Avaya IP Office • Expansion slots (2) • Conferencing

For T1/PRI (single or dual on IP412) and Built-in conference bridge for 1 or 2
platform offers you: Quad Analog Loop-Start Trunk (IP412) 64-party conferences. (3-party on
• Small Office Edition)
• Local Area Networking
Full-featured PBX with optional key system
Built-in dual-speed LAN ports with • Voice over IP
functionality
integrated firewall Optional Voice Compression Module
Delivers hundreds of telephony features
• Wide Area Networking supports 5, 10, 20 or 30 simultaneous
• Support for wide range voice over IP sessions (or up to 60 with
Use digital leased line services. Point-
of terminals IP412). Used for multi-site networking
to-Point Protocol (PPP) or Frame Relay.
Analog, digital, IP hardphone and IP soft- over a WAN or supporting IP telephones
Network Avaya messaging servers.
phone, wireless (Wi-Fi), and DECT and softphones.
• VPN Support
• Managing office devices • Proactive Monitoring
For secure site-to-site communications or
2 relay ports for door entry For remote systems via SNMP. CUBIC
remote access using L2TP or IPSec; up to
systems, heating systems, etc. application (via Compact Business Center)
10 tunnels supported (IP412)
emails daily switch statistics.
• RIP-2 Support
For dynamic data routing

IP Telephony Contact Centers Unified Communication Services

 IP Office At a Glance

Contact Center (Basic) Unified Messaging Security

• Automatic Call Distribution (ACD) • Integrated Messaging Lite - • E911
• Call Queue management Presentation of Voicemail to E-mail • PIN restricted terminals
• Direct Group Calling (DGC) • Integrated Messaging Pro - • CLI call-back for Remote Access
• Group Call/pick up Synchronization with Microsoft® • Integral Firewall
• Hunt Groups Exchange/Outlook • Network Address Translation (NAT)
• Music-on-hold • Message playback (text-to-speech) via • PAP/CHAP authentication protocols
• Record-a-call handset, PC or mobile/cellphone • Time profiles
• Data Tagging • SMTP support • VPN support
Contact Center (Advanced) Call Handling Networking
• Advanced Queue management • Account codes • Centralized Voicemail (CVM)
• Call-back request capability • Automated Attendant • Feature Transparency
• Interactive Voice Response (IVR) with • Busy lamp fields on DSS • Frame Relay
3rd party databases • Call appearances • Integral WAN port (X21/V35)
• Management by exception (alarm on • Call back when free • Proactive remote monitoring via SNMP
conditions) • Call forward / hold / pick up • Q.Sig Networking over T1
• Maximum number of supervisors: 21 • Call interrupt / intrusion / barge-in • Q.Sig Networking over IP to Avaya
• Maximum number of agents: 75 • Call screening / waiting Communication Manager
• Licensed report viewers: 21 • Camp on • Uniform Dial Plan
• Multimedia: voice, e-mail, Web callback • Coverage – stations or groups • VPN support - IPSec or L2TP
and Web chat • Follow me • VoiceMail Pro Networked Messaging
• Proactive List Dialing • Group paging • GI50 Media Gateway
• Recording Services • Paging over IP phones
• Service Observing (silent monitoring) • Hands-Free Answer on Intercom (HFAI) Interactive Voice Response (IVR)
• Standard & custom historic reports • Outcalling • 3rd party databases
• Softphone • PC-based phone management • TAPI WAV and TAPI 3.0 Media Service
• Text-to-speech on IVR • SoftConsole Provider for IVR capability
• Real-time screens • Call Recording search and replay • Text-to-speech
• Wallboards • VoIP telephony • Voice questionnaire forms for structured
• Crystal Reports format • …and more interview (Campaign Manager)

Mobility Data Functionality Messaging

• Headset support • Bandwidth on demand • Automated Attendant
• E-mail reading • DHCP server • Languages for voice messaging system:
• Outcalling • Built-in wireless capabilities (Small 21
• Personal Numbering Office Edition) • Message waiting light
• Avaya 3810 Wireless Telephone support • Integral data router - RIP-2 • Personal Numbering
(North America only) • Integral Firewall • Text-to-speech
• 802.11 (WiFi) IP Wireless handset • Internet Access • Voice Recording – Automatic/On-demand
support • LAN-to-LAN routing • VoiceMail Pro Manager GUI
• IP Softphone support • Multi-Link PPP • VoiceMail Pro Networked Messaging
• DECT support • Remote Access Server (RAS) • Fax over IP interworking with Avaya
• 802.11 (WiFi) on Small Office Edition Communications Manager
• RIP-2 • Personal Distribution Lists
• T-PAD for credit card authorization
Conferencing Wizards
• Conference call control via Phone • Installation and Maintenance Wizard
Manager • Small Office Edition Wizard
• Meet Me (Dial In) Conferencing • Moves, Adds and Changes Wizard
• On-demand Conferencing • Remote Upgrade Wizard
• Web-based conferencing for employees • Client Application Deployment Tool
and invited participants

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