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PRODUCTION OPERATIONS MANAGEMENT

PRODUCTION OPERATIONS MANAGEMENT

20082008-2009

Purposes of the course

To help students gain understanding of the role of operations manager in organization To help operations manager make decisions which are related to operation management, such as: Product design, location planning, scheduling, inventory management To understand how operations management related to other functional areas in an organization such as: marketing, finance /accounting and personnel To maintain the competitive advantage for organization by improving better productivity, reducing cost, responsing more quickly to the demand and providing better quality
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PRODUCTION OPERATIONS MANAGEMENT

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TEACHING METHOD & EVALUATION

TEACHING METHOD Lecture on Power-point presentation Group presentations Guide for POM Software EVALUATION COURSE Group Presentation
PRODUCTION OPERATIONS MANAGEMENT

15% 15% 25% 45% 100%

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Individual Assignment: Field trip Report Mid-Term Exam (90 minutes) Final Exam (120 minutes) Total

Individual Assignment
Report for field trips
Introduction of the company The lessons learnt from the company visit Use theory to explain for the operation (in any aspect from the operation level to the strategic level)

PRODUCTION OPERATIONS MANAGEMENT

Length of the reports: no limitation Deadline: On the date of final exam

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POM Design Goods and Services Quality Management Process Strategy & Capacity planning

Layout Strategy

Location strategies

Aggregate Planning

Supply Chain Management

Inventory management

MRP & ERP

PRODUCTION MANAGEMENT PROCESS Outputs

Maintenance

Short term Scheduling

Job design & Work Measurement

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COURSE SCHEDULE
WEEK CONTENTS NOTES

PART 1: INTRODUCTION TO OPERATIONS MANAGEMENT

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Lecture 1:Operations and Productivity What is Operations Management Organizing to produce goods and services Why study OM What operations managers do Operations in the service sector Exciting new trends in Operations Managements Lecture 2:Operations strategy in global environment A global view of Operations Developing missions and strategies Achieving competitive advantage thru Operations Issues in Operations strategy Global Operations Strategy Options

Read Chapter 1 Homework problems: 1.4, 1.5, 1.8, 1.14

PRODUCTION OPERATIONS MANAGEMENT

Read Chapter 2 Homework problems: 2.2,2.4,2.5

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PART 2: DESIGNING OPERATIONS 3 Lecture 3: Design of Goods and services Goods and services selection Generating new product Product development Issues for product design Defining product Documents for production Service design Lecture 4: Managing Quality Quality and Strategy Defining quality International Quality Standards Total Quality Management Tools of TQM The Role of Inspection TQM in services Lecture 5: Process Strategy Four process strategies Process Analysis and design Service process design Production Technology

Read Chapter 5 Homework problems: 5.1, 5.2, 5.4, 5.7

Read Chapter 6 Homework problems: 6.1-6.6, 6.9, 6.10, 6.12, 6.14, 6.16 Read Chapter 7 Homework problems: 7.1, 7.4, 7.9, 7.12
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PRODUCTION OPERATIONS MANAGEMENT

Lecture 6: Capacity Planning Capacity Capacity planning Break-even analysis Applying decision trees to capacity decisions Strategy driven investments

Read Supplement 7 Homework problems: S7.10, S7.11, S7.15, S7.17, S.18

PRODUCTION OPERATIONS MANAGEMENT

Lecture 7: Aggregate Planning (Self study) The planning process Aggregate planning process Methods of aggregate planning Aggregate planning in services Yield management
7 Midterm Exam

Read Chapter 13 Homework problems: 13.3, 13.8, 13.17

Review Lectures 1-7

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Lecture 8: Location Strategies The strategic importance of location Factors that effect location decisions Methods of evaluating location alternatives Service location strategy Lecture 9: Layout Strategy The strategic importance of layout decisions Types of layout Fixed-position layout Process-oriented layout Office layout Retail layout Warehousing and storage layouts Repetitive and product oriented layout

Read Chapter 8 and 9 Homework problems: 8.1, 8.6, 8.8, 8.9, 8.12, 8.14, 8.15, 8.25 9.12, 9.15, 9.17

PRODUCTION OPERATIONS MANAGEMENT

Lecture 10: Supply Chain Management The strategic importance of the supply chain Supply-chain economics Supply-chain strategies Logistic management

Read Chapter 11 Homework problems: 11.1, 11.2, 11.4

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PART 3: MANAGING OPERATIONS

10 Lecture 11: Inventory Management Function of inventory Inventory management Inventory models Inventory models for independent demand

Read Chapter 12 Homework problems: 12.2, 12.3, 12.5, 12.8, 12.9, 12.12, 12.19, 12.24, 12.27, 12.31, 12.32 Read Chapter 14 Homework problems: 14.1, 14.2, 14.10, 14.11

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PRODUCTION OPERATIONS MANAGEMENT

Lecture 12: Material Requirement Planning -MRP and ERP Dependent Inventory model requirements MRP structure MRP management Lot-sizing techniques Extension of MRP Lecture 13: Short term Scheduling The strategic importance of scheduling Scheduling issues Scheduling process-focused facilities Loading jobs Sequencing jobs Finite capacity scheduling (FCS) Scheduling repetitive facilities Scheduling service

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Read Chapter 15 Homework problems: 15.2, 15.5, 15.7, 15.8, 15.12, 15.17

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Lecture 14: Job Design and Work Measurement Human resource strategy for competitive advantage Labor planning Job design The visual workplace Labor standards and work measurement Time studies Predetermined time standards Work sampling

Read Chapter 10 Homework problems: 10.1, 10.4, 10.6, 10.7, 10.9

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Field Trip Final Examination

Review Lectures 8-14

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REFERENCES
Operations Management, Edition 9: Jay Heizer/Barry Render Pearson Education, 2009 Russell and Taylor (2009): Operations Management- Creating Value
Along The Supply Chain, Six Edition, John Wiley & Sons.

Operations Management, Edition 8: William J. Stevenson Mc Graw Hill IRWIN, 2005 Operations Management, Edition 9 : Norman Gaither ; Greg Frazier - South-Western, Thomson Learning, 2002 Operations Management: Focusing on Quality and Competitiveness, Edition 3: Roberta S. Russell / Bernard W. Taylor III Prentice Hall, Inc., 2000 Operations Management : A supply Chain Approach: Derek L. Waller - International Thomson Business Press 1999
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CONTACT ADDRESS
TRNG QUANG C, Ph.D. Vice Rector, International University Room: 712 T: internal 3216
PRODUCTION OPERATIONS MANAGEMENT

Email: Duoctq@hcmiu.edu.vn Duoctq2003@yahoo.com

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