GE401- Innovative Product Design & Development I

Product Requirements Document

11/22/2011

VFood
Team 2 Seydi Afin nl Emirhan Akdemir Cansu Acar Melodi Trkili Onur entre Engin yidoan

Version: 1.0

Table of Contents
Introduction ............................................................ . Functions of the Product ............................................................ . Serving Capacity ............................................................ . Prevention Disturbance To Environment . Simple Working Principle and Durability . Practical Use ............................................................ . Security ............................................................ . Interfaces of the Product ............................................................ . Payment System ............................................................ . LCD Screen ............................................................ . Keypad for Ingredient Selection Power Supply ............................................................ . Technical Specifications ............................................................ . Cost and Standards ............................................................ . Quality Function Deployment ............................................................ Data Gathering ............................................................ . Customer Importance Ratings Technical Properties . Conclusion ............................................................ ...... Appendix ............................................................ ...... References ............................................................ ...... 2 2 2 3 3 4 4 4 4 4 5 5 5 6 7 7 9 10 14 15 15

Introduction
Product requirements document aims to explain functions and specifications of our product. Before we worked on this documentation, we had made a market survey about similar products and systems which will be used in our project. First of all, we determined functions of product and expectations of customer. After defining functions, we began to work on design of MacQuick which is also mentioned as Macaroni Vending Machine in our previous reports. Design specifications are written under both interface of the product and technical specifications parts. Interface of product mainly includes buttons, display, paying system and external view. On the other hand, technical specifications of vending machine consist of electrical and physical properties of product, such as height and weight of system. We try to make a prediction for cost of our vending machine and explain standards of product. Finally, we mentioned about the quality function deployment to integrate user demands into quality design process in order to obtain customer focused products.

Functions of the Product

Our product, MacQuick, basically is an auto-mat which offers a bowl of cold-served macaroni with personally chosen ingredients in it. Since it is planned to achieve to deliver the food within 20 seconds, it is a quick way to have your breakfast, lunch or even dinner. Since MacQuick will serve in various places to every people, it has to be easy-to-use and it cannot create a disturbance to environment as smell or noise. It is also significant that our vending machine works for 24 hours without any intervention. To achieve these purposes, the solutions and precautions that the engineers of the company proposed are listed as follows.

Serving Capacity MacQuick will have a capacity to serve up to 80 bowls of macaroni which is the number calculated as the maximum cooked macaroni we can store in MacQuick. It is also considered that how many macaroni may MacQuick may sell in a day and determined the sizes of our product accordingly which are given under Technical Specifications topic.

Prevention Disturbance to Environment MacQuick may cause some disturbances to environment such as noise, smell and visual discomfort if the necessary precautions are not taken.

MacQuick has a refrigeration system to keep the ingredients under a specific temperature for prevention of rotten food. The refrigeration system contains a small motor which may cause an irritant noise. We plan to reduce this noise to a very low level to prevent this type of disturbance.

Since we are storing and vending different kinds of food and since foods go bad after some time it may cause bad smell which is an undesired situation. To prevent foods in the MacQuick to go bad, the temperature will be kept around 15 degree Celsius with our refrigeration system. And since the stored ingredients in MacQuick will be replaced daily, any bad smell of rotten food will be prevented completely.

What about visual disturbance? The user is expected to take a plastic bowl and place it in the output slot and the macaroni will be dropped into it. However, if the user does not place the bowl into the output slot, the macaroni may fall on the floor which is definitely a cause of visual discomfort. We plan to design a precautions system that does not allow to drop any macaroni unless the sensors do not see the empty bowl in the output slot.

Simple Working Principle and Durability MacQuick has a quite simple working principle. Placing the ingredients into slots and plugging the machine in, is enough to make MacQuick fully functional and ready to serve. So it does not require any knowledge, skills or extra effort to prepare MacQuick for a day to serve.

Sometimes there may be power cuts and this may cause malfunction of vending machines if it is in process of vending. However, necessary precautions are taken this can be prevented. MacQuick avoids any malfunction caused by power cuts with the help of Uninterpretable Power Supply (UPS). UPSs supply power to the MacQuick when the power is cut and keeps it functioning.

Practical Use Since MacQuick is a vending machine and will serve to any people, it is essential to make the use of MacQuick as practical and simple as possible. In the process of vending, the customer will use the bill validator and keypad. And all the process will be displayed in the LCD. The details of these components are given under Interfaces of the Product topic. The whole interface is designed to be simple and easy to use as stated under that topic.

Security Since an interruption to the internal structure of MacQuick is an undesired situation; there will be a padlock to prevent this situation. MacQuick will have a steel case which is also makes breaking in even harder. There is also another security system of the bill validating system to keep the paid money safe.

Interfaces of the Product

User interface of the product basically consist of three parts: Payment system, LCD screen, 4x3 keypad a power supply

Payment System In payment system of MacQuick, bill validator reads money and sends the amount of money as information to microprocessor. Paying system will detect dollar ($). There will not be payment back to user.

LCD Screen Total credit of the customer, problem messages, informing messages such as the the message shown when the macaroni is ready, are shown through LCD screen.

Figure 1: Sample LCD Display

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Keypad for Ingredient Selection There exists a keypad like the one given in figure 2 in order to enable the customer choose the ingredients that they will be added into their macaroni. If an ingredient button pressed inadvertently by a customer, this can be easily compensated by pressing the Clear button. After the ingredients are chosen, the customer presses the Give me my Macaroni button and the process of preparing the macaroni starts.

Figure 2: Keypad Structure

Power Supply This product will work with 220V AC 50Hz in normal conditions. In power cut situation, UPS will step in system and MacQuick will continue to work properly.

Technical Specifications
Table 1: Electrical Specifications of the Product Operating Voltage
During Cooling: 220 V AC %20 - 50 Hz Without Cooling: 220 V AC %20 - 50 Hz 100W

Power
350 W

Table 2: Physical Specifications of the Product

Height: Width: Depth: Weight: 1800 mm 800 mm 800 mm 250 Kg

In addition to specifications mentioned above, MacQuick has some other properties. MacQuick is approximately 250 Kg so that it is hard to carry. Hence, product is designed with four wheels. Corners will be circular shaped to avoid possible accidents. Outside of product will covered by an opaque material (steel is thought) and the inside of system will not be seen by costumers. Front door will help to full ingredients and there will be lock system. Height, width, depth and weight values are calculated after these extra specifications.

Cost and Standards

Table 3: Cost Forecasts of the Product Components
Arduino Uno 6 x Stepper Motors Internal Metallic Components Bill Validator Electrical Components (Motor drivers, sensors) Keypad & LCD Steel Case Cooling System TOTAL 60TL 6x60 = 360 TL 150TL 520TL 60TL 20TL 90TL 180TL 1440TL

Since our differentiation point is to provide healthier food to our customers compared to our competitors, we aim to fulfill the necessities of Food Safety System Certification 22000. FSSC22000 takes Food Safety as a global concern and tries to encourage the associations to have more effective and harmonized food safety systems. Food Safety System Certification 22000 will increase the transparency from consumers perspective. We also want to have an accreditation with ISO9001:2008 standard in the near future in order to increase quality understanding within the company. By doing so, we will be able to increase profitability, market share, employees satisfaction and customers satisfaction.

Quality Function Deployment

As it is already emphasized in the definition, the main aim of the quality function deployment is to integrate user demands into quality design process in order to obtain customer focused products. Our aim is to shape related chats about technical and general product characteristics according to the customer expectations. Data Gathering To find the right expectations of customers, we have created a sample that has similar characteristics with our target group. This sample involves 50 students from 5 universities including Bilkent, Boazii METU, Ankara and Koc University; and 50 university stuff from these universities. We mainly aim to have a young population with different incomes and characteristics. The survey is made to understand the willingness to use MacQuick from consumers perspective since it does not exist on the market. Characteristics of participants are shown in the figures: I. Age Interval Age Interval Numbers Percentage 15-20 20-25 25-35 36 30 34 0,36 0,3 0,34

II. Level of Education Level of Education High School Undergrad Grad. Above Numbers Percentage 20 60 12 8 0,2 0,6 0,12 0,08

III. Monthly Income

Monthly Income Below 650 TL 650 -1000 TL 1000 - 2000 TL Above 2000 TL

Numbers Percentages 20 36 26 18 0,2 0,36 0,26 0,18

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Customer Importance Ratings Performance 1. Perceiving food quickly 2. Hygiene 3. Taste stability 4. Ingredient selection Rating 5 3 3 4

Usability 1. User friendly 2. Appearance 3. Affordable 4. Reliable 5. Healthiness

Rating 4 2 5 3 4

Technical Properties Product Specification 1. Serving capacity 2. Prevention disturbance to environment 3. Simple working principle and durability 4. Practical usage 5. Security 6. Payment system 7. LCD screen 8. Keypad for ingredient selection 9. Power supply Organizational Difficulty 6 8 7 3 7 3 1 2 3

The relations and objectives are defined with the following symbols:

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The correlation matrix for the product specifications is:

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The relationship diagram:

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The results of the matrix:

As a result of the relationship diagram, the most important product specification appears as simple working principle and durability. Since it is the most essential requirement that has a huge impact on functionality of the product, the result is quite predictable. The second most important specifications appear to be prevention disturbance to environment, being quite significant for essential customer requirements hygine, healthiness and friendly usage; and keypad for ingredient selection, helping to increase the easiness of usage.

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The trend of competitive analysis is shown in the figure:

Conclusion
Product requirements document is written to explain functions of product, interface definitions, costs, standards, technical and physical specifications. Functions of product mainly points out customer related details and functions consist of serving capacity, preventing disturbance, simple working principle, durability, practical use and security. These functions will help users to see their expectations from product. Payment system, LCD, keypad and power supply are explained under interfaces of product. Technical specifications are also specified in two parts which are electrical and physical specifications. Approximate value for the cost of MacQuick is given and explanation about future planning of standardization of product is stated. Finally, we worked on quality function deployment by integrating user demands to design and we show them in tables and graphics.
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Appendix
Figure 1 - The Rough Drawing of the Product

References
1. FSSC 2200. <http://www.tuvkalite.com/hizmetler/fssc22000-pas220-gida-kalite-belgesi> 2. Mini Bfe. <http://www.elektral.com.tr/php/TR/Satis_Ve_Servis_Otomatlari_Mini_Bufe.php> 3. Program Requirements for Refrigerated Beverage Vending Machines. <http://www.energystar.gov/ia/partners/prod_development/new_specs/downloads/vend_machines/ES_V1 .0_VendingMachine_spec.pdf> 4. Tru-Vend. <http://www.satisotomatlari.com/default.asp?rsm=121000000000>

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