AS 101- SOFTSKILLS

Lecturers Name : MS LEE MOI FONG Credit:2 Lecture: 1 Hour, 2 Practical

SOFTSKILLS
1. Soft skills is a sociological term relating to a person's "EQ" (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people. ... 2. A set of skills that influence how we interact with each other. It includes such abilities as effective communication, creativity, analytical thinking, diplomacy, flexibility, change-readiness, and problem solving, leadership, team building, and listening skills.

3. Communication and interpersonal skills that are behavioral and abstract in nature, but nevertheless essential to performing most jobs. 4. Personality attributes that enhance a person's job performance

Personality
Personality is all distinct and unique characteristics that distinguish one from another. Personality is the behavior of an overall pattern habitual patterns and qualities of behavior of any individual as expressed by physical and mental activities and attitudes; distinctive individual qualities of a person, considered collectively

Personality
Sosiovert: Introvert: are people whose energy tends to expand through reflection and dwindle during interaction. Cheerful Ambivert:An ambivert is normally comfortable with groups and enjoys social interaction, but also relishes time alone and away from the crowd. Extrovert: Person like to expose, enjoy and do not like to be alone.

Personality: Influence
Parents education Experience at school Hobbies and interest Working places Friends

Personality: Categories
Paranoid Personality Nervous personality Shy personality

Negative Behavior
Easy disappointed No commitment Hot temper

Values
Values - enduring beliefs that a specific mode of conduct or end state of existence is personally or socially preferable to an opposite or converse mode of conduct or end state of existence

Values
Instrumental - values that represent the acceptable behaviors to be used in achieving some end state Terminal - values that represent the goals to be achieved, or the end states of existence

Work Values
Achievement (career advancement) Concern for others (compassionate behavior) Honesty (provision of accurate information) Fairness (impartiality)

Handling Cultural Differences

Learn about others values Avoid prejudging Operate legitimately within others ethical points of view Avoid rationalizing Refuse to violate fundamental values Be open and above board

Ethical Behavior
Ethical Behavior - acting in ways consistent with ones personal values and the commonly held values of the organization and society.

Religious
Religion is a collection of cultural systems, belief systems, and worldviews that establishes symbols that relate humanity to spirituality and moral values.[1] Many religions have narratives, symbols, traditions and sacred histories that are intended to give meaning to life or to explain the origin of life or the universe.