QuestionID

QuestionLevel QuestionDescription QuestionSerialNo The first paradigm of quality, present from ancient times until the industrial evolution, is best desribed by:

1 Low

0001

Much of the twentieth century was spent developing the techniques of: 2 Low 3 Low 4 Low 0002 0003 0004 TQM is about meeting quality expectations as defined by the customer; this is called TQM is _________________ Total quality management (TQM) is an ______________organizational effort designed to improve quality at every level. ______________________Costs incurred in the process of preventing poor quality from occurring. customers who purchase the companys goods and services are called as: Quality Circle is composed of ___________ Members. ____________________is called as a schematic diagram of the sequence of steps involved in an operation or process. Checklist A list of _____________________ and the number of observed occurrences of these defects. Charts used to evaluate whether a process is operating within set expectations is called as: Pareto analysis A technique used to identify quality problems based on their ? ___________________________- is the Expansion of QFD A ________________________means that as we increase the desirability of one variable we decrease the desirability of the other. Setting Tagets the ___________ in constructing the house of quality is?

5 Low

0005

6 Low 7 Low 8 Low

0006 0007 0008

9 Low

0009

10 Low

0010

11 Low

0011

12 Low 13 Low

0012 0013

14 Low 15 Low

0014 0015

16 Low 17 Low 18 Low 19 Low 20 Low

0016 0017 0018 0019 0020

21 Low

0021

Quality at the source is the belief that it is best to _______________________ of quality problems and eliminate it. Malcolm Baldrige National Quality Award was established in ___________ ISO 9000:2000Quality Management Systems ISO 9001:2000 is the: _____________________ Focuses on the company's Environmental Responsibility The concept of total quality control, i.e. that quality must be attended to at all stages of the industrial cycle and throughout the organization, is the creation of which of the following pioneers? The so-called 'Quality Gurus' of total quality management (TQM) do NOT include one of the following: The specific concerns of total quality management (TQM) include a number of aspects. Which is not normally associated with TQM? The preferred method for achieving total quality in process output is: Total quality management (TQM) programmes are more likely to remain effective if a number of prescriptions are followed. Which of the following prescriptions should not be followed? Which one of the following would normally be considered as one of the costs of quality Which of the following would not normally be considered as a costs of quality? Which of the following would most commentators not regard as a quality guru? Which of the following would most commentators regard as one of the quality gurus? In iso the focus is on :control chart is :the objective of iso-9000________ tqm focus on :the customer requirement to be reviewed :evolution of quality concept. current era is process quality planning means________. current quality concept is :strategic quality management means :who is responsible for quality objective?

22 Low

0022

23 Low 24 Low

0023 0024

25 Low 26 Low 27 Low 28 Low 29 30 31 32 33 34 35 36 37 38 39 Low Low Low Low Low Low Low Low Low Low Low

0025 0026 0027 0028 0029 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039

by applying basic principle, the process improvement will be in organization's focuses on: work process. 40 Low 41 Low 42 Low 43 Low 0040 0041 0042 0043 if tqm done properly :Which of the following is NOT an appropriate use of the Baldrige Award criteria? To ensure success in implementing quality initiatives, the most important factor is :

44 Low

0044

One of the most effective means of implementing quality initiatives is for executive management to Which of the following approaches to quality improvement planning connects quality and profits?
Which of the following is the most effective way for a quality manager to lead the work activities of a quality department? Scatter diagrams are best described as Which of the following is the most critical role for a quality manager? A process improvement team has studied the flow of product through the company's production system. To increase output, the most effective action would be to European quality award is for Need for TQM is Quality circle can solve problem related to Reliability of product means :In inspection primary concern is :The Quality problems arises :Bar chart is :In parato Analysis, we have to focus on problem which contribute :Dimensions of quality are :ISO - 14001 gives stress on :Zone in Tolerance means :In TQM "Total" refers to :The Enviromental policy contains :ISO stands for:

45 Low

0045

46 Low 47 Low 48 Low

0046 0047 0048

49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low

0049 0050 0051 0052 0053 0054 0055 0056 0057 0058 0059 0060 0061 0062 0063 0064 0065 0066 0067 0068 0069 0070

71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117

Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low Low

0071 0072 0073 0074 0075 0076 0077 0078 0079 0080 0081 0082 0083 0084 0085 0086 0087 0088 0089 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 0100 0101 0102 0103 0104 0105 0106 0107 0108 0109 0110 0111 0112 0113 0114 0115 0116 0117

118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164

Low Low Low Low Low Low Low Low MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED

0118 0119 0120 0121 0122 0123 0124 0125 0126 0127 0128 0129 0130 0131 0132 0133 0134 0135 0136 0137 0138 0139 0140 0141 0142 0143 0144 0145 0146 0147 0148 0149 0150 0151 0152 0153 0154 0155 0156 0157 0158 0159 0160 0161 0162 0163 0164

165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211

MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED MED HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH

0165 0166 0167 0168 0169 0170 0171 0172 0173 0174 0175 0176 0177 0178 0179 0180 0181 0182 0183 0184 0185 0186 0187 0188 0189 0190 0191 0192 0193 0194 0195 0196 0197 0198 0199 0200 0201 0202 0203 0204 0205 0206 0207 0208 0209 0210 0211

212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250

HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH HIGH

0212 0213 0214 0215 0216 0217 0218 0219 0220 0221 0222 0223 0224 0225 0226 0227 0228 0229 0230 0231 0232 0233 0234 0235 0236 0237 0238 0239 0240 0241 0242 0243 0244 0245 0246 0247 0248 0249 0250

QuestionMark

1 1 1

1 1 1

1 1

1 1

1 1 1 1 1

1 1

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

1 1 1 1

1 1 1

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3

3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3

QuestionDetailID 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45

QuestionID Answer by caveat emptor. 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5 6 6 6 6 7 7 7 7 8 8 8 8 9 9 9 9 10 10 10 10 11 11 11 11 12 Quality Control Articians Narrative Approach production control quality control Inventory control Material Management customer-defined quality. User Defined Quality Customer Defined Quantity Customer defined Entity Philosophy Psychology Physiology Pathology Integreeted Intragrated Initiated Integrated Prevention costs Appraisal costs Internal failure costs External failure costs Internal Customers External Customers Regular Customers Ocassional Customers 6 to 8 7 to 9 8 to 10 5 to 10 Flowchart Graphical Diagram Pictorial Representation Sequential Representation common defects Similar Defects Similar Objects Common objects Scatter Diagrams Histograms Control Charts Barcharts Degree of relevance

46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68

12 12 12 13 13 13 13 14 14 14 14 15 15 15 15 16 16 16 16 17 17 17 17

18 69 70 18

18 71 72 73 74 75 76 77 78 79 80 81 82 18 19 19 19 19 20 20 20 20 21 21

Degree of quality Degree of usefulness degree of importance. Quality Friction Deployment Quality Function Deployment QualityFacility Deployment Quality Free Deployment negative relationship Positive Relationship Strong Relationship Employee Relationship First Second last step Third Step Recover the Source discover the source uncover the source cover the source 1987 1887 1877 1867 A set of national quality standards and a certification demonstrating that companies have met all the standards specified. A set of compulsory standards and certification demonstrating that companies have met all the standards specified A set of international quality standards and a certification demonstrating that companies have met all the standards specified. A set of international standards and certifications demonstrating that companies have met all the standards specified. Fundamentals and Standards: Requirements for certification Guidelines Performances ISO- 9000-2000 ISO- 9001-2000 ISO- 9004-2000 ISO-14000 W Edwards Deming Joseph M Juran

83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127

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Genichi Taguchi Armand Feigenbaum W Edwards Deming Joseph M Juran Bill Cosby Kaoru Ishikawa Covering all parts of the organization Primarily a worker rather than a management activity Meeting the needs and expectations of customers Inclusion of every person in the organization Build and install an error-proof process and maintain it Rely on operator self-inspection and self-correction Rely on a team of highly trained and dedicated inspectors Perform inspection at the next process Slogans and exhortations about TQM's effectiveness are avoided TQM does not become a separate 'bolt-on' set of activities TQM should become a substitute for normal managerial leadership Quality improvement relates to operation's performance objectives Research and development costs Internal failure costs Distribution costs Stockholding costs Research and development costs Internal failure costs Warranty costs Marketing costs W.E. Deming Joseph Juran FW Taylor Arnaud Feigenbaum Henri Gantt Joseph Juran Terry Hill Charles Handy enhancing customer satisfaction , delighting customer Enhancing Customer Satisfaction,encouraging customers Encouraging the customer service, enhancing customer Delighting customer satisfaction process monitoring tool , process control tool process monitoring tool process control tool Quality monitoring tool,quality control tool Quality control customer behaviour customer satisfaction

128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174

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Buyer Satisfaction Quality Quality,employee , customer Customer Employee before supply of product , before commitment of supply of After supply of product , before commitment of supply of product After supply of product , After commitment of supply of product before supply of product , After commitment of supply of Product regular improvement Continuous improvement continual improvement Improvement building quality into processes building quality into products building processes into quality building products into processes improvement of defects Prevention of defect Continual improvement continual improvement , prevention of defect Strategies improvement Improvement of strategies strategic improvement Quality Improvement in strategies Top Management Middle Management Quality Manager production Incharge Work Progress work process Work Allotment Work Schedule it brings significant organisational changes It brings efficient Organizational Changes it brings changes in organization process it brings changes in organization product quality Self-assessment model Quality system registration Quality award application Quality system model an empowered work force. a training program that explains and promotes the quality initiative. upper management support. a reward and recognition program. establish quality goals tied to organizational performance. conduct meetings on quality and demonstrate support for initiatives.

175 176 177 178

44 44 45 45 45

make public announcements explaining the company's quality goals. hire a quality consultant to develop a total quality plan and lead its implementation. Identifying, analyzing, and controlling all cost-of-quality costs for the business Concentrating efforts on improving nonfinancial measures of quality Developing a strategic quality plan that has financial and nonfinancial goals and that integrates business and financial planning processes Focusing on reforms in management-employee relationships, worker training, new measurement schemes, and increased employee awareness of customer attitudes Hold regular meetings to review performance against established goals and objectives. Review weekly written reports of activities submitted by staff. Conduct periodic meetings to flow down information about ongoing operations. Discuss the activities with the supervisors within the department. histograms. correlation analysis. Pareto analysis. Ishikawa diagrams. Staffing the quality function to support the organization's stated quality objectives. Defining, fully supporting, and providing leadership of the quality policy. Implementing changes in the cost-of-quality system. Examining the current quality level of all products and services. shorten the critical path eliminate bottlenecks reduce quality check points change the sampling plan Improving Efficiency Improving performance improving Product Improving customer service Cunsumers need Due to cut throat competition demand of competitors due to entry of competitors employee satisfaction Employee improvement customer satisfaction Continuous improvement Performance over period Consistency of performance Consistency of performance , Performance over period

179 45 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 46 46 46 46 47 47 47 47 48 48 48 48 49 49 49 49 50 50 50 50 51 51 51 51 52 52 52 52 53 53 53

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53 54 54 54 54 55 55 55 55 56 56 56 56 57 57 57 57 58 58 58 58 59 59 59 59 60 60 60 60 61 61 61 61 62 62 62 62 63 63 63 63

Continuous performance Detection of Defect , Action on only detected defect Prevention of defect Action on only defect Action on only quality Only due to Management Only due to Employees Due to management , Due to Employees Only due to managers checklist Frequency Distribution tool , Data analysis tool Frequency analysis tool similar to scatter diagram 80 % Of total problem , 80 % Of causes. 60% of total problem, 60% of causes 80% of total problem, 60% of causes 60% of total problem, 80% of causes Performance Feature Realibility All the three Plan - Do -check -Act , Enviromental protection , Prevention rather than detection Plan - Do -check -Act , Enviromental protection ,Detection rather than prevention Plan - Do -check -Act , Enviromental action ,Detection rather than prevention Enviromental protection ,Detection rather than prevention Gap between Min & Max Expectation Gap between desired service & Adequate service , Gap between min & max expectation Gap between adequate service & desired service , Gap between min & max expectation Gap between adequate service & desired service , Gap between max & min expectation Management Employees organization Quality system of organization
Commitment to prevention of pollution

Commitment to prevention of defects commitment to prevention of society commitment to prevention of environment International organization for standards Indian orgazations for standards Institution of Organization for standards International organizational for standards

253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298

64 64 64 64 65 65 65 65 66 66 66 66 67 67 67 67 68 68 68 68 69 69 69 69 70 70 70 70 71 71 71 71 72 72 72 72 73 73 73 73 74 74 74 74 75 75

299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345

75 75 76 76 76 76 77 77 77 77 78 78 78 78 79 79 79 79 80 80 80 80 81 81 81 81 82 82 82 82 83 83 83 83 84 84 84 84 85 85 85 85 86 86 86 86 87

346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380 381 382 383 384 385 386 387 388 389 390 391 392

87 87 87 88 88 88 88 89 89 89 89 90 90 90 90 91 91 91 91 92 92 92 92 93 93 93 93 94 94 94 94 95 95 95 95 96 96 96 96 97 97 97 97 98 98 98 98

393 394 395 396 397 398 399 400 401 402 403 404 405 406 407 408 409 410 411 412 413 414 415 416 417 418 419 420 421 422 423 424 425 426 427 428 429 430 431 432 433 434 435 436 437 438 439

99 99 99 99 100 100 100 100 101 101 101 101 102 102 102 102 103 103 103 103 104 104 104 104 105 105 105 105 106 106 106 106 107 107 107 107 108 108 108 108 109 109 109 109 110 110 110

440 441 442 443 444 445 446 447 448 449 450 451 452 453 454 455 456 457 458 459 460 461 462 463 464 465 466 467 468 469 470 471 472 473 474 475 476 477 478 479 480 481 482 483 484 485 486

110 111 111 111 111 112 112 112 112 113 113 113 113 114 114 114 114 115 115 115 115 116 116 116 116 117 117 117 117 118 118 118 118 119 119 119 119 120 120 120 120 121 121 121 121 122 122

487 488 489 490 491 492 493 494 495 496 497 498 499 500 501 502 503 504 505 506 507 508 509 510 511 512 513 514 515 516 517 518 519 520 521 522 523 524 525 526 527 528 529 530 531 532 533

122 122 123 123 123 123 124 124 124 124 125 125 125 125 126 126 126 126 127 127 127 127 128 128 128 128 129 129 129 129 130 130 130 130 131 131 131 131 132 132 132 132 133 133 133 133 134

534 535 536 537 538 539 540 541 542 543 544 545 546 547 548 549 550 551 552 553 554 555 556 557 558 559 560 561 562 563 564 565 566 567 568 569 570 571 572 573 574 575 576 577 578 579 580

134 134 134 135 135 135 135 136 136 136 136 137 137 137 137 138 138 138 138 139 139 139 139 140 140 140 140 141 141 141 141 142 142 142 142 143 143 143 143 144 144 144 144 145 145 145 145

581 582 583 584 585 586 587 588 589 590 591 592 593 594 595 596 597 598 599 600 601 602 603 604

146 146 146 146 147 147 147 147 148 148 148 148 149 149 149 149 150 150 150 150 151 151 151 151

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Question The first paradigm of quality, present from ancient times until the industrial evolution, is best desribed by: Much of the twentieth century was spent developing the techniques of: TQM is about meeting quality expectations as defined by the customer; this is called TQM is _________________

Total quality management (TQM) is an ______________organizational effort designed to improve quality at every level. The TQM philosophy was evolved or theorised by ______________________Costs incurred in the process of preventing poor quality from occurring.

customers who purchase the companys goods and services are called as:
Quality Circle is composed of ___________ Members. ____________________is called as a schematic diagram of the sequence of steps involved in an operation or process. Checklist A list of _____________________ and the number of observed occurrences of these defects. Charts used to evaluate whether a process is operating within set expectations is called as: Pareto analysis A technique used to identify quality problems based on their ? ___________________________- is the Expansion of QFD A ________________________means that as we increase the desirability of one variable we decrease the desirability of the other. Setting Tagets the ___________ in constructing the house of quality is? Quality at the source is the belief that it is best to _______________________ of quality problems and eliminate it. Malcolm Baldrige National Quality Award was established in ___________ ISO 9000:2000Quality Management Systems ISO 9001:2000 is the: _____________________ Focuses on the company's Environmental Responsibility Which of the following statements defines Dr. Joseph Juran's philosophy on TQM The concept of total quality control, i.e. that quality must be attended to at all stages of the industrial cycle and throughout the organization, is the creation of which of the following pioneers?

MED

Ans

Demming

80% of all quality problems originate from poor management.