Rinaldi Irsan Country Solution Manager Global Technology Services IBM Indonesia

Services for Savings and Growth in 2011

How IT Leaders Can Drive Efficiency in Todays Business Environment

GTP10920-USEN-00 2011 IBM Corporation

Agenda

Business and IT challenges in 2011

How you can prepare for growth while continuing to manage costs

How IBM has helped other organizations

2011 IBM Corporation

Business and IT challenges in 2011

Even though recovery momentum has slowed due to increasing uncertainty and stimulus declines, companies are expecting growth.
Despite executives increasing unhappiness with current conditions over the past month, the share of survey respondents expecting economic improvement has remained stable
McKinsey Quarterly, September 2010

Workforce size
How do you expect the size of your companys workforce to change, if at all, by the end of 2010?

Customer demand
How do you expect customer demand for your companys products or services to change, if at all, by the end of 2010?

2 18 38
Increase Stay the same Don't know Decrease

18

49 38

44

Source: McKinsey Quarterly, Economic Conditions Snapshot, September 2010

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Business and IT challenges in 2011

Top Technology Priorities for 2010 and 2011

Base: 1,228 SMB budget decision-makers and 1,575 enterprise budget decision-makers
Source: Business Continuity And Disaster Recovery Are Top IT Priorities For 2010 And 2011, Forrester Research, Inc., September 2, 2010

2011 IBM Corporation

Business and IT challenges in 2011

Top Technology Priorities for 2010 and 2011

(continued)

Base: 1,228 SMB budget decision-makers and 1,575 enterprise budget decision-makers
Source: Business Continuity And Disaster Recovery Are Top IT Priorities For 2010 And 2011, Forrester Research, Inc., September 2, 2010
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Agenda

Business and IT challenges in 2011

How you can prepare for growth while continuing to manage costs

How IBM has helped other organizations

2011 IBM Corporation

How you can prepare for growth while continuing to manage costs

Operational flexibility is required for organizations to effectively balance new opportunities for growth with risk and cost challenges.
Competing business objectives? How do I boost revenue while minimizing my investments? Can I build customer relationships while reducing my expenditures? Increasing Managing risk business value

Revenue creation

Manage Cost

How do I quickly move into new capabilities that my customers demand, such as mobile computing?

Operational flexibility

How do I quickly leverage technologies and capabilities that could save money, such as cloud computing, while preventing security risks?

2011 IBM Corporation

How you can prepare for growth while continuing to manage costs

IT organizations must respond to todays business challenges by balancing revenue, opportunity, cost, and risk
Provide anytime, anywhere communications, collaboration and access to information from any device or desktop
Meet demand for more information intensive services Provide higher quality end user and customer experience

Growth Opportunity
Provide flexibility with cloud computing to deal with data and processing demands Quickly scale operations up and down to meet opportunity

Productivity Workplace Flexibility

Efficiency Optimized IT Infrastructure

Reduce risk of security breaches as new technologies, such as cloud, are rolled out quickly Ensure customer confidence in data and privacy
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Reduce cost footprint with on-demand capacity

Risk Risk Management

Use new technologies to cost effectively build redundancy and ensure business continuity
2011 IBM Corporation

How you can prepare for growth while continuing to manage costs

IBM has assembled a suite of services around three solution areas to help you support business growth in a cost-efficient manner.
IT Solutions Business and IT Benefits

Optimized IT Infrastructure

Efficient IT asset utilization & reduced operational support costs IT platform to support business growth Flexible services delivery, reduced cycle time

Flexible Workplace

Improved productivity Reduced end user and operational support costs

Risk Management

Improved data protection Reduces frequency and impact of security breaches Improve overall IT availability
2011 IBM Corporation

How you can prepare for growth while continuing to manage costs: Optimizing IT Infrastructure

Todays data centers face enormous challenges

I need to consolidate to reduce sprawl and OPEX.

I need to ensure my services and products are available at all times.

I need to improve ITs ability to rapidly support business innovation and quickly adapt to changes.

I need the flexibility to add and remove computing resources and pay according to usage.
Challenges Capital and operational expenses space and power constraints Infrastructure fragile and problematic to change many specialized skills and tools required Weeks to deploy new solutions slow, manual provisioning
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How you can prepare for growth while continuing to manage costs: Optimizing IT Infrastructure

Optimizing your IT infrastructure is the journey to derive maximum business value from IT Investments
Stages of adoption: where are you and where do you want to go?
Innovate and Grow

IT support for business growth

Improve operational productivity

Business Value

Automate

Increased flexibility
Virtualize Simplify

Capacity & Workload Management

Increased utilization
Create logical asset pools Consolidate IT assets

Reduce costs

Each step adds enhanced ability to manage the IT environment.

Speed to market
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How you can prepare for growth while continuing to manage costs: Flexible Workplace

People used to go to work; now work follows people.

I need to ensure my remote and mobile workers can reliably and securely communicate with each other and access information. I need to simplify and reduce costly management of my network and mobile environment. I need to enable employees to be more self-sufficient in solving IT problems. I need to improve overall organizational responsiveness to gain competitive advantage . Challenges Geographically distributed workforce lack of collaboration tools inhibit productivity Proliferation of mobile devices lack of secure infrastructure prohibits flexibility of choice Lack of integrated network inflexible and costly network infrastructure
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How you can prepare for growth while continuing to manage costs: Flexible Workplace

Business growth depends on employees who can perform their roles any time, any place and collaborate across the organization.
Flexible Workplace: enabling business innovation by unleashing employee productivity

Meet demand for more collaborative intensive services

Empowered mobile workplace

Business Value

Secure, cloud-based delivery of applications to any device Reduce cost with user-guided resolution and self support

Anytime, anywhere, any device communications

Desktop virtualization Automate and reduce incidents

Employee productivity
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How you can prepare for growth while continuing to manage costs: Risk Management

Managing risk matters now more than ever

I need to protect the enterprise from the complexity of internal and external threats 24x7x365 My IT systems need to meet the availability objectives required to fuel business growth.

I need to provide data protection cost effectively.

I need to mitigate financial losses due to unplanned disruptions. Challenges Complexity of IT environment - specialized skills and tools required to manage Recovery prepare for the unexpected data breach, outage or disaster Cost of downtime protect business reputation and customer confidence
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How you can prepare for growth while continuing to manage costs: Risk Management

Driving business growth requires a secure and resilient infrastructure

Data driven
Frequent Viruses Worms Data growth System availability failures Frequency of occurrences per year Network problems Data corruption Disk failures Long term preservation Application outages

Business driven

Audits

Governance Failure to meet industry standards Terrorism/civil unrest

New products
Regulatory compliance Marketing campaigns

Event driven

Natural disasters
Infrequent Workplace inaccessibility Regional power failures Building fires Mergers and acquisitions

Pandemics

Source: IBM 15

Low

Consequences (single occurrence loss) in dollars per occurrence

High
2011 IBM Corporation

Agenda

Business and IT challenges in 2011

How you can prepare for growth while continuing to manage costs

How IBM has helped other organizations

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2011 IBM Corporation

How IBM has helped other organizations

IBM can help you cut costs by consolidating and virtualizing resources to reduce IT capital expenditures and operating expenses.
Profile: Large private bank Business challenge

Align resources to meet spiking user demand and improve ability to meet evolving business needs

Server consolidation and virtualization Consolidated 40 existing servers to two IBM System x 3950 servers running VMware software

Benefits

Helped reduce power and cooling costs

Increased support for business growth with flexible, new server environment

Profile: Financial services Business challenge Improve storage utilization to meet growing business demand and increase transparency Storage optimization Implemented changes to help optimize storage utilization and improve storage management, reporting and analytics Benefits Identified US$12M in reclaimable assets Helped avoid US$25M in capital expense Helped enable growth with unified architecture
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How IBM has helped other organizations

IBM can help optimize your network environment to enable and support new and innovative business models.
Profile: Major bank Business challenge To develop a strategy for wide area networking and increase the use of communications capabilities to improve business value to its customers and employees Network optimization Develop a strategy and plan to strengthen the banks communications and networking capabilities with the goal of better serving customers while reducing costs Benefits Improve ability to leverage network and communications for business advantage Increased process efficiency while reducing cost by 30 percent

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2011 IBM Corporation

How IBM has helped other organizations

IBM can help you provide an agile and affordable IT environment to support business growth.
Profile: Large energy and utility firm

Business challenge
Consolidate aging data centers to meet future operational requirements, in a cost-efficient way

Data center consolidation

Consolidated three data centers into onean existing facility and a newly-refurbished, state-of-the-art, green data center

Benefits
Saved in excess of 40 million over the life of the investment case Expected to reduce carbon emission around 1,000 tons per year

Profile: State and local government

Business challenge A more available data center infrastructure to provide citizens more self-service conveniences via the web while reducing costs

Data center design Built a redundant, highly available 1,200-squarefoot scalable modular data center capable of monitoring power and cooling efficiencies to control resource consumption

Benefits Doubled IT capacity with virtually no increase in energy usage Saved US$30,000 in operational expenses annually
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How IBM has helped other organizations

To support a lean IT staff, IBM provides skilled resources to help improve productivity and control support costs
Profile: Construction Business challenge An architecture and construction management company needed to boost stability and security of IT resources to improve its credibility and increase revenue potential Server managed services IBM provided comprehensive monitoring and management services for server and storage systems ensuring no interruption of service Enhanced Technical Support Provided 24x7 integrated support for the multi-platform IT environment through a combination of remote and onsite support Benefits Provided stable and secure IT infrastructure enhancing clients market credibility Improved clients chances of winning large, international contracts Benefits Simplified support through one vendor Shorter solution time for hardware and software problem resolution

Profile: Large Hospital

Business challenge A large European hospital needed total support for its IT infrastructure, protecting the hospital's critical applications and ensuring quick and trustworthy hardware maintenance services and software support

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2011 IBM Corporation

How IBM has helped other organizations

Cloud-based services can help increase flexibility and improve productivity while driving greater savings
Profile: School system

Business challenge

School budget cuts of 80 percent made desktop replacement for 1,400 students impossible

IBM Smart Business Desktop Cloud Provided virtual desktop cloud solution with hosted application and data delivered as a single student image

Benefits

Enabled repurposing of aging personal computers with limited up-front capital expense
Improved desktop performance with remote access for teachers and students

Profile: Animation studio

Business challenge Needed storage and high-speed retrieval of immense quantities of large files

IBM Smart Business Storage Cloud Centralized file storage for all animators with enhanced, cost-effective scalability

Benefits Increased productivity Reduced administrative workloads and costs

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2011 IBM Corporation

How IBM has helped other organizations

IBM can help you enable growth by reducing cycle time for new projects and improving overall IT service quality
Profile: Financial services provider Business challenge Long cycle times for development and testing led to delayed time-to-market and poor utilization of computing resources IBM Smart Business Compute Cloud-development and test on the IBM Cloud Implemented automated, self-service provisioning to help enable high quality for new business application development and testing Benefits Improved time-to-market and server utilization

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2011 IBM Corporation

How IBM has helped other organizations

IBM can help you improve end-user productivity with technologyenabled solutions
Profile: Major brewery company Business challenge Needed to automate its distribution process and mobilize its sales force of 1,300 employees nationwide to streamline customer service and billing Mobile enterprise services Benefits

Company recovers Implemented mobility approximately US$18 software, hand held million in past due mobile devices and printer accounts and boosts solutions to improve billing highest ever customer practices and facilitate satisfaction levels access to historical thanks to an innovative customer records mobile solution

Profile: Major Financial Institution

Business challenge Looking to leverage innovative thinking to bolster IT quality and innovation, while reducing support costs and downtime

End User Support Services Assisted the company to balance cost-effectiveness with efficiency in delivering IT support to end users

Benefits Reduced desk side visits by resolving 85 to 90 percent of tickets remotely Remote take over tools improved resolution rates and decreased employee downtime
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How IBM has helped other organizations

IBM can help you leverage new technologies and capabilities while reducing costs
Profile: Large food company

Business challenge Improve communications and collaboration within their geographically diverse teams and reduce executive air travel and employee commuting costs

Converged Communications Implemented an integrated real-time collaboration software and video solution for over 5000 desktop users, which is also connected to video meeting rooms

Benefits Increase collaboration and team-building Improve productivity, retain and attract toptalent with the latest technology and employ green technology

Profile: Energy company

Business challenge New network solution that offered increased coverage, bandwidth, adaptability and availability, as well as the ability to more easily integrate with new applications

Mobility and wireless Implemented a network based on wireless mesh technology that enables the management and monitoring of the entire wireless network in real time

Benefits Decrease cost of business operations and increase profitability Improves worker safety through the implementation of an automated system
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How IBM has helped other organizations

IBM can help you protect sensitive and mission-critical applications and data while improving operational efficiencies
Profile: Financial services firm

Business challenge Poor backup performance metrics; Increased risk to the business; Regulatory Compliance requirements

Information protection services

Benefits Improved performance above 99% Helped increase operational efficiency and reduce costs by more than 25%

Provided production server backup/restore service across multiple data centers, and remote data protection for remote offices

Profile: Financial services firm

Business challenge Needed a dedicated resiliency plan that could meet its work area recovery requirements on a national scale and additional redundancy for its call center

Infrastructure recovery services IBM provided complete fit-out and build services for the eight work area recovery sites and helped the company devise a business continuity plan strategy

Benefits Dedicated, end-to-end business resiliency recovery strategy for the company Provided the company with full call center functionality at 160 seats at two of its sites
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How IBM has helped other organizations

IBM can help you maintain secure and continuous business and IT operations while improving operational staff productivity.
Profile: Mid-size bank

Business challenge

A mid-size bank needed to curtail service outages caused by denial-of-service attacks and software patches on their Internet banking platforms
Profile: Healthcare company

Managed security services Provided 24x7 protection by an army of highly trained engineers

Benefits

Confidence of network security protection

Reduction of in-house security costs

Business challenge To protect its position as an industry leader and continue steady growth, the organization needed a reliable infrastructure that could facilitate the level of service that it sought to provide its customers

Managed resiliency services Consolidated a scattered IT infrastructure to a dual site solution that protects maintenance data and allows the organization to provide around-theclock service to its customers

Benefits Helped the business secure a 5.9% increase in revenue and a16.9% increase in net income Cut recovery times to between 10 and 20 minutes

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2011 IBM Corporation

Thank you for your time today.

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2011 IBM Corporation