Strategic HR Consolidated

Strategic HR
List of Attempted Questions and Answers
Select The Blank Question Correct Answer Match The Following Question Long term reorganisation Shifts in the patterns of careers & The increased emphasis of white collar productivity & Retrenchment - driven shifts in patterns of supervision & True/False Question Correct Answer Select The Blank Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Select The Blank Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Match The Following Question Transfer & Promotion Procedures Groundwork
Key Processes Human Resource Systems Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Select The Blank Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer True/False Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Multiple Answer Question
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Storming Phase Inquiry Phase Select The Blank Question Correct Answer Match The Following Question Translated into balanced score card Business strategy Core values Critical success factors True/False Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Select The Blank Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Select The Blank
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Multiple Choice Multiple Answer Question Correct Answer Select The Blank Question Correct Answer True/False Question Correct Answer True/False Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer True/False Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Match The Following Question Roger Harrison Marion Devine Quinn Roffey Park True/False Question Correct Answer True/False Question Correct Answer Select The Blank Question Correct Answer Multiple Choice Single Answer
Question Correct Answer Multiple Choice Single Answer Question Correct Answer True/False Question Correct Answer Multiple Choice Single Answer Question Correct Answer Match The Following Question Roger Leek Gareth Morgan Arnold Kransdorff Charles Handy Select The Blank Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Select The Blank Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Match The Following Question
HR Practices Sheffield University CIPD Research Gallup's Research Multiple Choice Single Answer Question Correct Answer Select The Blank Question Correct Answer Select The Blank Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Select The Blank Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Multiple Answer Question
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Question Correct Answer Match The Following Question Completion of Management Agenda Impact of HRM to the bottom line 3600 Feedback based on Effects of changing workplace on employees Multiple Choice Multiple Answer Question Correct Answer Select The Blank Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Select The Blank Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Select The Blank Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer
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Asprey& Garrad Role of HR Multiple Choice Single Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Select The Blank Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer True/False Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Select The Blank Question Correct Answer Multiple Choice Single Answer Question Correct Answer True/False Question Correct Answer Match The Following Question Social Agenda Operational role
Managerial role Strategic role Select The Blank Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer True/False Question Correct Answer True/False Question Correct Answer True/False Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer True/False Question Correct Answer Select The Blank Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Single Answer
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Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Match The Following Question Complex organisations use information for Data Items Information Interpretation True/False Question Correct Answer Multiple Choice Single Answer Question Correct Answer True/False Question Correct Answer True/False Question Correct Answer Select The Blank Question Correct Answer Multiple Choice Single Answer
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Cost of external failure Cost of prevention Cost of appraisal Cost of internal failure Select The Blank Question Correct Answer True/False Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer True/False Question Correct Answer Select The Blank Question Correct Answer Multiple Choice Single Answer Question Correct Answer
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Strategic HR
________ issues tend to be well disguised. Territorial Correct Answer Of the economy The increased opportunities for traditional vertical mobility Resulting scrutiny of professional work Risk taking that upset the culture & style of management
Human Resources and manufacturing were tied to the highest pay levels of functional heads. True Finding ways to reduce ________ is a key responsibility of management. Uncertainty Who argues that firm must see their roles as contributing to society over the long term, rather than simply increasing shareholder dividends in the short term? Charles Handy Strategic HR activity includes :Change Management , Succession Planning , Training and development HR related policies and actions use ________. Business language To explain the concept of TQ it is first necessary to define quality in terms of :Customer satisfaction The key feature of TQ programme require :Extensive education & training in team working , Problem solving techniques , Facilitator skills Correct Answer Human Resource Department Clients and users
Reward and Control Personnel function Political environment consists of Interest group politics , Global interdependence , Concern for equity The unfairness issues are associated with :Comparisons with other organizations , Feelings that other classes of employees in the same organization are more favorably treated Organizations are battle field in which workers and managers vie for the :Scarce resources of power , Income , Opportunity Organizations exist to accomplish some ________ or set of objectives. Mission Senior management starts the cutback processes with :Expense controls , Job freezes , Elimination of frills When the term strategy was began to emerge in business? In 1960's Today survival depends on :Competitiveness , Meeting customer needs , Meeting client needs What is far higher in firms with unions? Rate of internal job changes Organizations are aspiring to become the :Employer of choice The current skills and strengths of the high flyers reflected their priorities to a large extent, are as :Managing people , Strategic Thinking , Political HR can help managers to understand how to define roles in the light of business drivers and how to identify the capabilities required to do the job. True The management thinking has developed over the last :30 years The specialists develop :-
Business skills , Consultancy skills , Relationships All aspects of the merger need ________. Managing Governance of society is :Mutating The informal system acts as what for the employees? Safety valves The SHRM contribution could include :The development of a joint venture culture , Team building , Development of flexibility among employees The ________ and control systems should be altered to support the strategic human resource function. Reward Competencies has been decoupled from employment. False The ________ approach to culture change can lead to wide scale changes at an informal, technical level. Indoctrinative Mission and strategy must be :Clearly communicated , Understood , Adhered Developing unity of purpose and a shared belief that what is good for individual is good for Organisation The business side of the process begins with the strategic ________ as the guiding framework. Plan T&D is strongly aligned to the strategic leadership and planning processes of the business. True Organization's mission and goals should be translated into its :Business & strategic plan
________ made studies of why change efforts often fail. John Koner Executives often need couching in the arts of leadership especially during major change. True Flexibility is HR's most precious asset. False The word Strategy is derived from which sphere ? Military sphere In the current state of evolution of HR, there is a perceived need to sell the value of HR. True The strategy mainly focus on how many things? Two Who quoted manual on business strategy? Lewis Carrollis Alice,s The chambers of 20th century dictionary describes strategy as :Generalship Many experts & professionals are ________ with the issue of how to build, maintain and retain intellectual capital intellectual capital. Grappling By 2006, the number of individuals working part-time is expected to increase to 33 percent. False What does change bring about for individuals & organizations? Opportunities According to Hudson relationship more in terms of a divorce from all that is familiar. False An achievement culture disempowers through :-
Burnout & stress , Treating the individual as an instrument of the task , Through inhibiting dissent about goals and values It is one thing to measure an activity, another to assess how good it is ! True ________ is potentially one of the most difficult to implement effectively. TQ The critical knowledge which stays in the informal system includes :Know - how , Information on stakeholder relationships , Experiences & ideas Commitment strategy is inherently ________. Long term ________ responsibility is to keep up to date & keep up with the information flow. Knowledge owner's The HR team needs to be able to operate strategically, even if its delivery is currently operational. True Human resource activities are typically administered by competent practices. False If there is too much stability the organization can become :Internally focused Informal system is also known as :Shadow system When the following are ill defined in an organization, training sessions can help build up manager's confidence :Responsibility , Reporting lines , Roles During the 70's & 80's much work was done to produce models to facilitate :Rational process Contracting consists of :Sharing expectations , Setting ground rules , Defining roles and responsibilities ________ performance does not occur in a vaccum.
High Key elements of business unit strategy are :Superior effectiveness , Superior cost position , Superior quality or ability The Agenda group's needs were as follows :IT skills , Strategic Thinking skills , Entrepreneurial Strategic management involves :Mission & strategy , Formal structure , Human resource system Communication is :About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management HR professionals has to be skilled in the art of ________. Clarifying QWL programs are not a vehicle for identifying & implementing changes. False Primary sources of data are :Interviews with senior Management , Interviews and questionnaires with line Management , In-depth questionnaires from human resource staff Strategic management style includes :Strategic planning , Strategic control , Financial control The technical and political changes in the organization will trigger changes in the :Cultural area The real abilities of management are reflected in their competitive record against other organizations in their industry. True ________ can provide a steering force for organization improvement. Strategy Correct Answer Lead to better outputs Intentions of partners are explored
Key players conflict with each other at a number of levels Key players start to ask questions which explore each other's vision Few personnel managers use ________ as an indicator for morale. Absenteeism Correct Answer Internal business perspective Build on strengths of brand Courtesy and care Operational performance Communication is not very important in pre-merger phase. False Different forms of pay such as :Salary , Bonuses , Stock options Successful companies are :Value driven ________ has established an international on-line service center. Unisys What is challenging enough for an organisation to make the most of their intellectual capital? Capitalizing on the skills , Knowledge , Experience What is the key to the model of the new strategic agenda? Performance management Maslow's self-motivators who primarily seek opportunities to develop their :Competencies Robert.B.Raich has identified "social glues" of the company of the future, which are :Create a sense of ownership through financial rewards , Create sense of pride in the organization , Value and facilitate balance with organization One of the most valuable factor in overcoming cultural challenges is :Outstanding communication & persuasion skills
Standard Life's UK workforce has grown by 40% in ________ years and currently numbers 9700 employees. Three According to whom there is a much wider caliber of people applying for jobs than in years gone by? Head hunters What type of effort is required to encourage all the members of the organization to work together? Continuous Organisations are attempting to integrate culture change objectives with Career Planning. False What types of basic skills are required in an R & D type of organization? Creativity & technical skills ________ of management is likely to be another key agenda item. Quality Strategic thinking is a ________ process. Continuing During mergers, effective HR integration is carried out on the following :Remuneration , Benefits , Terms and conditions The ________ link calls for dialogue between the business concerns and the human resource concern. Strategic Head count reduction are occurring :With greater frequency The values and principles of QWL ________ with the ones operating in many organisations. Contrast sharply Good indicators of culture are :The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects
________ is considered as a strategic activity. Recruitment Competitive edge comes from the ________ of people. Quality Given the current emphasis on individualism the obvious route might seem to be the ________. Sophisticated human relations mode Organisational effectiveness outcomes include :Higher productivity , Higher quality , Higher profits The most common cause of merger failure is :Culture clashes Different areas of HR strategy :Resourcing , Commitment , Rewards Operational information makes the job of the personnel clerk easier. True Correct Answer Thinking Process Stars, dogs & cash cows Academic from McGill University Logical inscrementalism The biggest challenge for strategic H R is to create the type of culture that will support the :Organization's objectives HR contributions are not required during the process of business strategy formulation. False Training provisions include :Type of training provided , How training budgets are controlled , Evaluation practices A simple way to analyse the types of human resource information is to use the familiar pyramid of :Strategic level , Tactical level , Operational level
Challenges of working across boundaries are :Lack of trust , Turf issues , Cultural Differences The organization's ________ must be conducive to productivity and quality improvement. Culture If mergers are handled `professionally they can never backfire. False In practice, the right balance between individuals & team has never proved to be elusive. False If a firm uses aggressive approach for culture change it usually :Mobilises dissent , Is politically nave , Lacks skills The business side of the process begins with the strategic link as the guiding framework. False What should not be underestimated in the pre merger phase? Employee's loyalty to their colleagues , Ways of working , Company brand Correct Answer Different approaches to changing an organisation's culture may be more or less difficult Formal communication Change happens in an evolutionary way Career development in flatter structures project Personnel are normally in a good position to influence the content of opinion surveys. True There is only a single tool available in the market for conducting a formal audit. False Individual level where people are usually motivated to close the gap between their current and desired ________. Capabilities
The state most productive of change and new possibilities is the :Edge of chaos HR has to balance short-term skills and long-term development :Needs Business strategies are necessarily expressed in writing. False Who carry out the annual survey of issues related to working in organizations? Roffey park Correct Answer Training & development can support a culture change An organization has no presence beyond that of the people who bring it to life Studied organizations which formerly had low rates of staff turnover Knowledge can give individuals career trading power The questionnaire of Towers Perrin study asked respondents to select and rank 5 items from a list of 17 ________ factors affecting Human Resource Management. Environmental Computerised personnel information have major benefits such as :Reducing tedious clerical work , Producing better quality letters , Reducing the chance of errors Networking is the main operating mode & there is a strong culture in which :Risk taking is good , Innovations can be made by everyone , There is a tolerance of honest mistakes Motivation strategy will refer to the performance management and ________ systems. Reward The adult learning process does not include :Continuous professional development Which period have been characterized by smaller, learner organizations with responsive structures and delayered management? 1990's Correct Answer
Employee satisfaction Institute of Work Psychology Predictive nature of employee satisfaction Employee Retentions According to Roger Harrison what can be achieved through exploiting the dynamic tension between the strengths of different culture types? Organizational excellence Strategy as an emerging process of ________. Action ________ suggests Human Resource Strategy in itself may not be effective. Tony Groundy The distinction between the different levels may vary in different organisations according to their :Size , Complexity , Sophistication of their personnel function A database on people consisting of what facilitates networking? People's skills , People's expertise , Project experience The emerging role of the HR Manager in Europe - This study was conducted by :EAPM Strategic issues related to quantitative measures are :Constant change , Multi-Functional , People as assets Team members can be so busy that they do not :Take time to reflect , To see the wood for the trees , Take stock of what needs to be the new focus Pettigrew & Whipp identified ________ central factors for managing change successfully. Five HR being seen as :Low credibility , Services , Transactional partner To work out what is required to support the business strategy are :Stock trade current staff , Assess future needs , Identify gaps Approaches dealing with problems of integration are :-
Understand how business strategy is formed , Understand key business issues , Establish methods of linking business &HR strategy The practices used in different QWL programs ________. Vary widely Which needs to be focused on areas which are relevant to the individual and the organisation? Development Much criticism of PRP stems from its failure to take account of team needs. True As per a study, the human resource activities rated above 70 percent were :Workforce productivity , Team work , Employee education and training Strategists does not distinguishes strategy from business objectives, plans, financial projections, target for shareholder value or key result areas. False A survey of senior HR Managers carried out in ________ had straight forward ways of describing what the core role of strategic HR Should be. 1998 The organization's values must be conducive to productivity and quality improvement. False People are ________ and developed to do jobs defined by the organization's formal structure. Recruited The technical changes will trigger a set of :Political issues The different linking themes include :Competencies , Technology , International dimensions Christopher Lasch has labeled a culture of " narcissism". True Organizations also vary on the degree to which they promote from within v/s hire from external and :-
Labour pools Which are manifestations of value statements about the worth of people to an organization? Profit related pay & share ownership The only real measure of the quality of a product and service is whether it delivers customer satisfaction. True ________ executives take a full part in the strategic planning process. T&D Managers are able to support people with their development as well as their current skills. False Strategies for securing commitment to change :Preparation , Acceptance , Commitment Quality of life consists of :Trade off between family , Leisure , Career The macro strategy of a QWL program does not determine :General approach for creating change Many firms can afford to ignore the international dimensions. False The human Resource organization will probably have to review it's mission and ________. Strategy The use of flexible hours, daily, weekly and annual are related to time based. True How many interrelated sets of processes will have to be carefully monitored? Three Marilyn McDougall and ________ carried out a study of how companies measure the impact of HRM to the bottom line. Angela Mulvie
The process of eliminating jobs is frequently compared to ________. Death and murder Correct Answer UK Marilyn McDougall & Angela Mulvie Range of competencies Roffey Park Different areas of HR responsibility include :Maximum strategic impact , Co-ordinate , Communicate ________ is created from the intellect of knowledge workers, not from the labour of low grade service and production workers. Growth Strategies towards unions should take into account issues such as :The occupation of workers being considered , Productivity differences , Human capital differences Informal system is :Inherently unpredictable Operational issues related to qualitative measures are :Stability , Functional integrity , People as expenses ________ Companies are appearing at the center of loose alliances, linked together with global networks. Virtual Ingredients of business strategy are :Analytical , Visionary , Flexible HR professional should apply risk management techniques to the different aspects of ________. HR Strategies Individual employees have the technical knowledge to achieve :Short-term Results The potential for making a major contribution would seem to rest at 3 levels such as :Strategic , Operational , Within the human resources
Human Resource Management in the multidivisional company - The authors of this book is ________. Purcell and Ahlstrand Motivation is also affected in an organization by :Quality of leadership "Can product be `stolen' " or imposed by competition ( need for secrecy) is classified under :The nature of the product Evidence suggests unionised establishments will be less successful. False Let go of unnecessary routine tasks means ________. Bebureaucratize Which approach is provided by HR professionals to addressing key organizational issues? Partnership The major focus is on ________ acquisition to carry out the strategic plan as well as the development of procedures for measuring and monitoring performance. Resource Types of contribution are :Exceptional teamwork , Excellence in normal key tasks , High achievement in a special project Major political shifts have opened up vast new markets for :Capitalist goods & service The organisation will treat employees with respect & dignity is known as ________. Reassurance The differences in perspective of senior management and unit managers is not very significant. False Which teams are being encouraged to take their corporate citizenship roles seriously?
Management HR function cannot be prioritized and the appropriate focus for benchmarking can be selected. False Who suggests that the HR department itself will be an integrating device? Shaun Tyson Continuous ________ and learning targets should be features of the process of managing for high performance. Improvement There has to be a clear strategy with regard to the type of knowledge the organisation wishes to :Develop , Store , Able to retrieve Key targets for strategic activity with regard to employees include :Clarify career tracks , Ensure balance , Involve people Widespread competition from a range of sources is leading to greater corporate amalgamation within the :Market place In a marketing / service organisation, development includes :On the job training , Interpersonal skills , Career path through marketing The most cost effective approach is :To identify core elements , Concentrate efforts on core elements The interest in recent years in emotional & other forms of intelligence is starting to percolate through into western management vocabulary. True How many characteristics were listed in the survey of the International Manager? 6 ________ aims to put a financial measure on an organisation's intellectual capital. Knowledge exchange
Research carried out in the UK suggests that core elements in development of competitive advantages are :Management development , Career development , Continuous training & retraining In an organisation you have to recognise that the formal & informal systems ________. Co - exist Government, the economy and civil society need to be in :Balance Correct Answer Retention of Talents Mentor Embedded practices Recruitment Outcomes of business strategy :Mission statement , Financial projections , Company positioning The easiest form of change to implement is ________. Strengthening the culture What is unlikely to lead to knowledge sharing? People's goodwill Which is the process of linking human resource management policies and activities to explicit business strategies? Strategic integration ________ process is the key to an effective human resource system. Performance Appraisal Pettigrew and Whipp Concluded from the recent research into change in a number of British firms in Automobile, Publishing, financial services and insurance industries. True In some companies there is a senior level ________ who can ensure broad level attention for knowledge issues. Knowledge sponsor
The following is a well known company which encourages innovations :3M HR practitioners are under pressure to prove that value is being added by :HR Activities Attributes of a quality employee :Attitude to quality , Team work , Accuracy Change in the cultural area calls for an examination of norms and values, using such group-based methods as :Action Research , Data Feedback , Team Building The ________ key processes that need major attention are reward and control. Two E-commerce is becoming the 'normal' way to do business. True H R Managers are responsible for:Setting salary policy , Implementing salary policy , Administrating salary policy The technical changes will trigger a set of political issues. True Who are criticized for developing training and development strategies which do not match business priorities? HR Teams The ability to hold the business together as a totality while simultaneously changing it is known as ________. Coherence in the management of change Line Managers should insist on involving HR Professionals :In business strategy making process The HR team has developed a list of ways of developing these behaviours, based on the work of the centre for creative leadership. True Correct Answer U S and them', approach Key areas of cultural differences
Relationship more in terms of a divorce Assist groups & individuals Gaps between organizational rhetoric and reality need to be :Identified & addressed What provides the potential to enhance the strategic contribution in all the new agenda areas? CPIS ________ is the largest single item of cost Payroll Leaders should :Be discouraged from announcing that there will be no redundancies , Communicate openly about the situation , Should lead to employees trusting top management QWL also referred to as a set of organisational practices does not include :Low accident rates Who had identified general avenues of growth? Gertz and Baptista During mergers early contacts set the tone and arrogance is common. True Employee relations strategy is to develop :Policies , Systems , Procedures ________ year compensation plans for individuals. Five What is important is not how responsibilities are divided but how people can pull together to pursue new opportunities is the dictum of :Rosabeth Moss Kantor Communication can help create buy - in to new ways of operating. True Correct Answer Quality of life Data storage
Administration of employee procedures Identify line needs In Henley's 1992 Business survey ________ percent of respondents spent between 1% & 2% of turnover on training. 63 Knowledge management is fundamentally about creating the condition in which human beings create & share :Knowledge , Information , Learning Latent tensions like geological fault lines become visible under the condition of:Stress and tension Radford defines responsibilities of HR. True Business strategy has two levels. True Business and HR issues influence each other, and in turn influence corporate and business unit strategy. True The 3 dilemmas or choices identified by researchers for managers include :Cultural break or cultural sensitivity , PRP as follower or leader , Developing Management skills Operational level focuses on the processes by which the organization obtains and allocates the resources needed to carry out its strategy and objectives. False Typically QWL programmes have ________ strategies. Both micro & macro Organisational needs & individual needs can conflict with individual needs for :Greater financial security Attainment of present work goals and present feelings about the career, such as:Involvement , Commitment , Conflict
Who carried out a study of how companies measure the impact of HRM to the bottom line? Marilyn McDougall and Angela Mulvie Moving your role or function or department down the strategic road has :Personal ramifications The top initiatives for competitive advantage include :Reward innovation , Communicate directions and plans , Identify high potential employees early HR needs to be fully in tune with the :Internal system 20 years ago QWL programs were not widely known in :USA ________ is a faster means of communication. Grapevine Critical success factors consist of :People , Financial performance , Market share The aim of most organizations is to achieve :High-quality outputs Whose role is most critical to minimize the potential for `winners & losers'? A skilled human resources professional Professor Robert B. Reich has identified six 'social glues' of the company of the future. True Formal communication includes :Senior management presentation , Road shows , Corporate videos In the strategic model phase 2 is :Defining strategic opportunities H R has to develop a knowledge management framework which should provide appropriate infrastructure in the form of :Communication technology , Systems design , Application tools
Commitment strategy is inherently :Long term Who has a critical role to play in bringing about successful, new organizations ? HR The role of internal environmental changes within the organizations as well as employees cannot be :Over estimated What are vulnerable assets of an organisation? People Concern is sometimes expressed that the pursuit of TQ costs :More money than it saves What flourish in the shadow system? Grapevine , Political behaviour , Networks Correct Answer Manpower planning Current date Age distribution Are we a `young' or `old; organisation Perhaps the biggest obstacle to shared learning is a blame culture when things go wrong. True What is the key task for an organization? Attracting new talent Kotler suggests four basic steps for dealing with the political dimensions in managerial work. True There are only a few barriers to organizational learning. True ________ interview data, provides a useful steer as to where improvements need to be made. Exit
Measures and rewards are aligned with:Short-term business Results Overall individual behaviour needs to be measured in ________. Output terms Newsletters is one of the method of informal communication. False Structures were based on :Division of labour , Central unity of control , Pyramid of managers & supervisors Team performance guides need to be developed and completed by :Team development plans Correct Answer Full part in strategic planning process Effective development of an organizational strategy Job analyses for long-term objectives International on-line service centre Developing characteristics of people needed to run business in ________ . Long term The team consists of experienced ________ who have both internal consultancy and business experience. OD practitioners In the immediate transition, major events include :The appointment of a new board of directors , Other key appointments , Redundancies Strategic level deals with policy formulation and overall goal setting. True ________ and appropriate rewards may be part of the answer. Training Dave Ulrich suggests that organizational success will spring from capabilities such as :Speed , Responsiveness , Agility
The QWL program provides a framework for co-ordinating what in order to produce improvements in QWL outcomes? The introduction , Maintenance , Improvement ________ is frequently said to reflect poorly on the abilities of the management. Unionization HR strategy can be used as an :Integrating force Flatter structures can reinforce the desire to hoard information. True Human Resource Management Audit (HRMA) is a data-based approach to :Organisational Change The effects on external staffing due to the presence of a union are as follows The wages, benefits, work rules are clearly known to applicants , The wage level is generally higher than in comparison firms , The promotion & job security system is usually based on seniority Design of a selection system that supports the ________ strategies. Organizational Open and frank dialogues between merging parties bring benefits. True HR strategies are expressed as bland statements. True Performance management of the ________ has mainly focused on activity management. 1990's Strategic management involves :Mission & strategy , Formal structure , Human resource system In real terms, the cost of quality is the cost incurred in not getting things right first time. True What senior executives do? Develop Strategy
The different linking themes include :Competencies , Technology , International dimensions Business strategy content are :Socio economic , Technological , Political-legal Changing any process in isolation is a fool's errand. True Develop a commitment of how to organise and manage for competitiveness. False Which of the following is not a method of learning? Outdoor development Majority of the cartelistic of international manager involve Soft skills Training provisions include :Type of training provided , How training budgets are controlled , Evaluation practices Prof. Peter Smith's concept is related to :Cultural Differences , Cross-cultural working , People work together The concept of what is vital to improve the effectiveness of an organisation's process :Internal customer There are ________ for sharing & developing knowledge inside the company. Opportunities Typical actions that reduce the scope of activity of an organization include :Cost cutting programs , Reduction of capacity , Divestitures The most cost effective approach is :Concentrate efforts on core elements , To identify core elements H R Managers are responsible for:Setting salary policy , Implementing salary policy , Administrating salary policy Correct Answer
The cost arising outside the organisation due to failure to achieve the quality specified after the transfer of ownership to the customer The cost of an action to prevent or reduce defects and failures The cost of assessing the quality achieved The costs arising within the organisation due to failure to achieve the quality specified before the transfer of ownership to the customer Organizations whose employees are represented by unions frequently have ________. Different human resources management systems QWL represents an image of the way people should relate to each other & to their organisation. True Primary sources of data are :Interviews with senior Management , Interviews and Questionnaires with line Management , In-depth Questionnaires from human resource staff Most important assets an organization has and their effective management is the key to its success :People In the immediate transition, major events include :The appointment of a new board of directors , Other key appointments , Redundancies Strategic business partnership is :Not a one way street The distinction between the different levels may vary in different organisations according to their :Size , Complexity , Sophistication of their personnel function Many organizations are now grappling with the need to recruit and retain loyal employees. False Cost information is seen as a responsibility of ________ as per H R Manager. Finance department Development strategy should be guided by a :Vision & Set of values
The SHRM contribution could include :The development of a joint venture culture , Team building , Development of flexibility among employees Who, in the past expected periodic unemployment over their careers? Blue collar workers When top managers lay off technical & professional workers, they must assess the impact of such lay off on :The remaining corps of employees IT sector employers are looking for :Specific skills , Experience , High market value HR partner will probably be involved in some way with the implementation of the solution. True What is the general obsevation / importance in ensuring excellent candidates can be seen at times which are possible for them, rather than to a fixed interview schedule? Flexibility Correct Answer Gaining Entry Working Practices Appropriate risks Formal Authority Quality of life consists of :Trade off between family , Leisure , Career Communication is :About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management HR Scorecard stands alone but fits into the ________ scorecard. Balance Time is not a major constraint as the organization works at full capacity throughout the year.
False The majority of respondents commented on the negative features of working in a political environment, including the adverse effects on job ________. Satisfaction The CIPD research also highlighted the predictive nature of the employee satisfaction for business :Results The unfairness issues are associated with :Comparisons with other organizations , Feelings that other classes of employees in the same organization are more favorably treated The QWL program provides a framework for co-ordinating what in order to produce improvements in QWL outcomes? The introduction , Maintenance , Improvement Outcomes of business strategy :Financial projections , Company positioning , Mission statement Some prerequisites of HR team include :Interpersonal and consultancy skills , Planning and implementation skills , Willingness to learn from other organisation Today what has become more salient in lay off procedures? Interpersonal dimensions Mission can provide a steering force for organization improvement. False The 100 day plan addresses most of the integration issues at the level of :Human resource matters , Systems , Processes The generalists should develop ________. At least one area of expertise The employees are sensitive to the differences which affect them most especially if they perceive the acquisition to be :Hostile Which is HR's most precious asset? Credibility
Forms of employee participation in idea generation are :Suggestion schemes , Quality circles , Problem-solving groups In Roffey park's survey, electronic mail is used by ________ percent of respondents. 78 Right people are being :Hired , Promoted , Transferred Critical success factors consist of :People , Financial performance , Market share Strategies for securing commitment to change :Preparation , Acceptance , Commitment The first task is for the human resource function to clarify its own :Priorities Cross-boundary working is where employees of different corporate cultures are required to work :Closely together IT sector employers are looking for :Specific skills , Experience , High market value Quality of life consists of :Trade off between family , Leisure , Career Communication is :About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management The unfairness issues are associated with :Comparisons with other organizations , Feelings that other classes of employees in the same organization are more favorably treated The QWL program provides a framework for co-ordinating what in order to produce improvements in QWL outcomes? The introduction , Maintenance , Improvement
Outcomes of business strategy :Financial projections , Company positioning , Mission statement Some prerequisites of HR team include :Interpersonal and consultancy skills , Planning and implementation skills , Willingness to learn from other organisation The 100 day plan addresses most of the integration issues at the level of :Human resource matters , Systems , Processes Forms of employee participation in idea generation are :Suggestion schemes , Quality circles , Problem-solving groups Right people are being :Hired , Promoted , Transferred Critical success factors consist of :People , Financial performance , Market share Strategies for securing commitment to change :Preparation , Acceptance , Commitment Strategic management involves :Mission & strategy , Formal structure , Human resource system The different linking themes include :Competencies , Technology , International dimensions Business strategy content are :Socio economic , Technological , Political-legal Training provisions include :Type of training provided , How training budgets are controlled , Evaluation practices Prof. Peter Smith's concept is related to :Cultural Differences , Cross-cultural working , People work together Typical actions that reduce the scope of activity of an organization include :Cost cutting programs , Reduction of capacity , Divestitures The most cost effective approach is :Concentrate efforts on core elements , To identify core elements
H R Managers are responsible for:Setting salary policy , Implementing salary policy , Administrating salary policy Primary sources of data are :Interviews with senior Management , Interviews and questionnaires with line Management , In-depth questionnaires from human resource staff In the immediate transition, major events include :The appointment of a new board of directors , Other key appointments , Redundancies The distinction between the different levels may vary in different organisations according to their :Size , Complexity , Sophistication of their personnel function Correct Answer Companies will have in future to think of different kinds of practices to apply to employment relationships Lord Model encapsulates much of what organisation development now involves Defined 5 main kinds of teams Common sense is a systematic learnable discipline with a wide range of explicit competencies The SHRM contribution could include :The development of a joint venture culture , Team building , Development of flexibility among employees The political frame emphasizes that no strategy will work without a power base. True Correct Answer Companies will have in future to think of different kinds of practices to apply to employment relationships Model encapsulates much of what organisation development now involves Defined 5 main kinds of teams Common sense is a systematic learnable discipline with a wide range of explicit competencies Key elements of business unit strategy are :Superior cost position , Superior quality or ability , Superior effectiveness Recruitment should be part of an overall:-
Career management strategy People's expectations of senior management include :Forward planning , Professionalism , Conviction on delivery of the message For each key process for which we are responsible, ask questions such as :How is it measured? , How good is it ? Is it good enough ? , Hw can it be improved? ________ is a major contributor to employee uncertainty. Fear of the unknown PCMM stands for People Capability Modern Model. False The reward and control systems must be altered to support the strategic human resource function. True Employer emphasizes on which type of rewards associated performance and design systems that link rewards to short-term performance? Extrinsic Pay system includes :Type of system , Base rate , Incentive plan HR Professionals can support alliances through helping and making differences explicit by :Team meetings , Team building , Taking stock if working practices The 3rd phase of the strategic models suggests how many questions? 4 When coherent approach to human resource management is, however, only possible in developing and managing the process is :Top team works together The following questions enable to identify where the strategic opportunities may lie :Does the organisation have a mission statement ? , Does the organisation have a set of strategic objectives ? , Are there any relationships within the organisation causing you particular difficulty
HR's challenge is to identify :Culture When companies cut back the following categories they create a new set of problems :Managers , Technicians , Professionals HR professionals need to understand the business and its :Challenges Usually which approach is used to defend existing order & oppose change initiators? Corrosive approach Good negotiating skills, communication skills and the ability to persuade and ________ people at all levels. Influence Retrenchment and downsizing are used to indicate :Planned & / or implemented actions Correct Answer Day-to-day management Sense of Direction Policy Formulation Allocates the resources
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________ issues tend to be well disguised. Territorial Finding ways to reduce ________ is a key responsibility of management. Uncertainty HR related policies and actions use ________. Business language Organizations exist to accomplish some ________ or set of objectives. Mission All aspects of the merger need ________. Managing The ________ and control systems should be altered to support the strategic human resource function. Reward The ________ approach to culture change can lead to wide scale changes at an informal, technical level. Indoctrinative The business side of the process begins with the strategic ________ as the guiding framework. Plan ________ made studies of why change efforts often fail. John Koner Many experts & professionals are ________ with the issue of how to build, maintain and retain intellectual capital intellectual capital. Grappling ________ is potentially one of the most difficult to implement effectively. TQ Commitment strategy is inherently ________.
Long term ________ responsibility is to keep up to date & keep up with the information flow. Knowledge owner's ________ performance does not occur in a vaccum. High HR professionals has to be skilled in the art of ________. Clarifying ________ can provide a steering force for organization improvement. Strategy Few personnel managers use ________ as an indicator for morale. Absenteeism ________ has established an international on-line service center. Unisys Standard Life's UK workforce has grown by 40% in ________ years and currently numbers 9700 employees. Three ________ of management is likely to be another key agenda item. Quality Strategic thinking is a ________ process. Continuing The ________ link calls for dialogue between the business concerns and the human resource concern. Strategic The values and principles of QWL ________ with the ones operating in many organisations. Contrast sharply ________ is considered as a strategic activity. Recruitment Competitive edge comes from the ________ of people.
Quality Given the current emphasis on individualism the obvious route might seem to be the ________. Sophisticated human relations mode The organization's ________ must be conducive to productivity and quality improvement. Culture Individual level where people are usually motivated to close the gap between their current and desired ________. Capabilities The questionnaire of Towers Perrin study asked respondents to select and rank 5 items from a list of 17 ________ factors affecting Human Resource Management. Environmental Motivation strategy will refer to the performance management and ________ systems. Reward Strategy as an emerging process of ________. Action ________ suggests Human Resource Strategy in itself may not be effective. Tony Groundy Pettigrew & Whipp identified ________ central factors for managing change successfully. Five The practices used in different QWL programs ________. Vary widely A survey of senior HR Managers carried out in ________ had straight forward ways of describing what the core role of strategic HR Should be. 1998 People are ________ and developed to do jobs defined by the organization's formal structure. Recruited
________ executives take a full part in the strategic planning process. T&D The human Resource organization will probably have to review it's mission and ________. Strategy Marilyn McDougall and ________ carried out a study of how companies measure the impact of HRM to the bottom line. Angela Mulvie The process of eliminating jobs is frequently compared to ________. Death and murder ________ is created from the intellect of knowledge workers, not from the labour of low grade service and production workers. Growth ________ Companies are appearing at the center of loose alliances, linked together with global networks. Virtual HR professional should apply risk management techniques to the different aspects of ________. HR Strategies Human Resource Management in the multidivisional company - The authors of this book is ________. Purcell and Ahlstrand Let go of unnecessary routine tasks means ________. Bebureaucratize The major focus is on ________ acquisition to carry out the strategic plan as well as the development of procedures for measuring and monitoring performance. Resource The organisation will treat employees with respect & dignity is known as ________. Reassurance
Continuous ________ and learning targets should be features of the process of managing for high performance. Improvement ________ aims to put a financial measure on an organisation's intellectual capital. Knowledge exchange In an organisation you have to recognise that the formal & informal systems ________. Co - exist The easiest form of change to implement is ________. Strengthening the culture ________ process is the key to an effective human resource system. Performance Appraisal In some companies there is a senior level ________ who can ensure broad level attention for knowledge issues. Knowledge sponsor The ________ key processes that need major attention are reward and control. Two The ability to hold the business together as a totality while simultaneously changing it is known as ________. Coherence in the management of change ________ is the largest single item of cost Payroll ________ year compensation plans for individuals. Five In Henley's 1992 Business survey ________ percent of respondents spent between 1% & 2% of turnover on training. 63 Typically QWL programmes have ________ strategies. Both micro & macro ________ is a faster means of communication.
Grapevine ________ interview data, provides a useful steer as to where improvements need to be made. Exit Overall individual behaviour needs to be measured in ________. Output terms Developing characteristics of people needed to run business in ________ . Long term The team consists of experienced ________ who have both internal consultancy and business experience. OD practitioners ________ and appropriate rewards may be part of the answer. Training ________ is frequently said to reflect poorly on the abilities of the management. Unionization Design of a selection system that supports the ________ strategies. Organizational Performance management of the ________ has mainly focused on activity management. 1990's There are ________ for sharing & developing knowledge inside the company. Opportunities Organizations whose employees are represented by unions frequently have ________. Different human resources management systems Cost information is seen as a responsibility of ________ as per H R Manager. Finance department HR Scorecard stands alone but fits into the ________ scorecard. Balance
The majority of respondents commented on the negative features of working in a political environment, including the adverse effects on job ________. Satisfaction The generalists should develop ________. At least one area of expertise In Roffey park's survey, electronic mail is used by ________ percent of respondents. 78 ________ is a major contributor to employee uncertainty. Fear of the unknown Good negotiating skills, communication skills and the ability to persuade and ________ people at all levels. Influence
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Who argues that firm must see their roles as contributing to society over the long term, rather than simply increasing shareholder dividends in the short term? Charles Handy To explain the concept of TQ it is first necessary to define quality in terms of :Customer satisfaction When the term strategy was began to emerge in business? In 1960's What is far higher in firms with unions? Rate of internal job changes Organizations are aspiring to become the :Employer of choice The management thinking has developed over the last :30 years Governance of society is :Mutating The informal system acts as what for the employees? Safety valves Developing unity of purpose and a shared belief that what is good for individual is good for Organisation Organization's mission and goals should be translated into its :Business & strategic plan The word Strategy is derived from which sphere ? Military sphere The strategy mainly focus on how many things? Two
Who quoted manual on business strategy? Lewis Carrollis Alice,s The chambers of 20th century dictionary describes strategy as :Generalship What does change bring about for individuals & organizations? Opportunities If there is too much stability the organization can become :Internally focused Informal system is also known as :Shadow system During the 70's & 80's much work was done to produce models to facilitate :Rational process The technical and political changes in the organization will trigger changes in the :Cultural area Successful companies are :Value driven What is the key to the model of the new strategic agenda? Performance management Maslow's self-motivators who primarily seek opportunities to develop their :Competencies One of the most valuable factor in overcoming cultural challenges is :Outstanding communication & persuasion skills According to whom there is a much wider caliber of people applying for jobs than in years gone by? Head hunters What type of effort is required to encourage all the members of the organization to work together? Continuous
What types of basic skills are required in an R & D type of organization? Creativity & technical skills Head count reduction are occurring :With greater frequency The most common cause of merger failure is :Culture clashes The biggest challenge for strategic H R is to create the type of culture that will support the :Organization's objectives The state most productive of change and new possibilities is the :Edge of chaos HR has to balance short-term skills and long-term development :Needs Who carry out the annual survey of issues related to working in organizations? Roffey park The adult learning process does not include :Continuous professional development Which period have been characterized by smaller, learner organizations with responsive structures and delayered management? 1990's According to Roger Harrison what can be achieved through exploiting the dynamic tension between the strengths of different culture types? Organizational excellence The emerging role of the HR Manager in Europe - This study was conducted by :EAPM Which needs to be focused on areas which are relevant to the individual and the organisation? Development The technical changes will trigger a set of :Political issues
Organizations also vary on the degree to which they promote from within v/s hire from external and :Labour pools Which are manifestations of value statements about the worth of people to an organization? Profit related pay & share ownership The macro strategy of a QWL program does not determine :General approach for creating change How many interrelated sets of processes will have to be carefully monitored? Three Informal system is :Inherently unpredictable Individual employees have the technical knowledge to achieve :Short-term Results Motivation is also affected in an organization by :Quality of leadership "Can product be `stolen' " or imposed by competition ( need for secrecy) is classified under :The nature of the product Which approach is provided by HR professionals to addressing key organizational issues? Partnership Major political shifts have opened up vast new markets for :Capitalist goods & service Which teams are being encouraged to take their corporate citizenship roles seriously? Management Who suggests that the HR department itself will be an integrating device? Shaun Tyson Widespread competition from a range of sources is leading to greater corporate amalgamation within the :-
Market place How many characteristics were listed in the survey of the International Manager? 6 Government, the economy and civil society need to be in :Balance What is unlikely to lead to knowledge sharing? People's goodwill Which is the process of linking human resource management policies and activities to explicit business strategies? Strategic integration The following is a well known company which encourages innovations :3M HR practitioners are under pressure to prove that value is being added by :HR Activities Who are criticized for developing training and development strategies which do not match business priorities? HR Teams Line Managers should insist on involving HR Professionals :In business strategy making process Gaps between organizational rhetoric and reality need to be :Identified & addressed What provides the potential to enhance the strategic contribution in all the new agenda areas? CPIS QWL also referred to as a set of organisational practices does not include :Low accident rates Who had identified general avenues of growth? Gertz and Baptista
What is important is not how responsibilities are divided but how people can pull together to pursue new opportunities is the dictum of :Rosabeth Moss Kantor Latent tensions like geological fault lines become visible under the condition of:Stress and tension Organisational needs & individual needs can conflict with individual needs for :Greater financial security Who carried out a study of how companies measure the impact of HRM to the bottom line? Marilyn McDougall and Angela Mulvie Moving your role or function or department down the strategic road has :Personal ramifications HR needs to be fully in tune with the :Internal system 20 years ago QWL programs were not widely known in :USA The aim of most organizations is to achieve :High-quality outputs Whose role is most critical to minimize the potential for `winners & losers'? A skilled human resources professional In the strategic model phase 2 is :Defining strategic opportunities Commitment strategy is inherently :Long term Who has a critical role to play in bringing about successful, new organizations ? HR The role of internal environmental changes within the organizations as well as employees cannot be :Over estimated
What are vulnerable assets of an organisation? People Concern is sometimes expressed that the pursuit of TQ costs :More money than it saves What is the key task for an organization? Attracting new talent Measures and rewards are aligned with:Short-term business Results Team performance guides need to be developed and completed by :Team development plans HR strategy can be used as an :Integrating force Human Resource Management Audit (HRMA) is a data-based approach to :Organisational Change What senior executives do? Develop Strategy Which of the following is not a method of learning? Outdoor development Majority of the cartelistic of international manager involve Soft skills The concept of what is vital to improve the effectiveness of an organisation's process :Internal customer Most important assets an organization has and their effective management is the key to its success :People Strategic business partnership is :Not a one way street Development strategy should be guided by a :Vision & Set of values
Who, in the past expected periodic unemployment over their careers? Blue collar workers When top managers lay off technical & professional workers, they must assess the impact of such lay off on :The remaining corps of employees What is the general obsevation / importance in ensuring excellent candidates can be seen at times which are possible for them, rather than to a fixed interview schedule? Flexibility The CIPD research also highlighted the predictive nature of the employee satisfaction for business :Results Today what has become more salient in lay off procedures? Interpersonal dimensions The employees are sensitive to the differences which affect them most especially if they perceive the acquisition to be :Hostile Which is HR's most precious asset? Credibility The first task is for the human resource function to clarify its own :Priorities Cross-boundary working is where employees of different corporate cultures are required to work :Closely together Recruitment should be part of an overall:Career management strategy Employer emphasizes on which type of rewards associated performance and design systems that link rewards to short-term performance? Extrinsic The 3rd phase of the strategic models suggests how many questions? 4
When coherent approach to human resource management is, however, only possible in developing and managing the process is :Top team works together HR's challenge is to identify :Culture HR professionals need to understand the business and its :Challenges Usually which approach is used to defend existing order & oppose change initiators? Corrosive approach Retrenchment and downsizing are used to indicate :Planned & / or implemented actions
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Human Resources and manufacturing were tied to the highest pay levels of functional heads. True HR can help managers to understand how to define roles in the light of business drivers and how to identify the capabilities required to do the job. True Competencies has been decoupled from employment. False T&D is strongly aligned to the strategic leadership and planning processes of the business. True Executives often need couching in the arts of leadership especially during major change. True Flexibility is HR's most precious asset. False In the current state of evolution of HR, there is a perceived need to sell the value of HR. True By 2006, the number of individuals working part-time is expected to increase to 33 percent. False According to Hudson relationship more in terms of a divorce from all that is familiar. False It is one thing to measure an activity, another to assess how good it is ! True
The HR team needs to be able to operate strategically, even if its delivery is currently operational. True Human resource activities are typically administered by competent practices. False QWL programs are not a vehicle for identifying & implementing changes. False The real abilities of management are reflected in their competitive record against other organizations in their industry. True Communication is not very important in pre-merger phase. False Organisations are attempting to integrate culture change objectives with Career Planning. False Operational information makes the job of the personnel clerk easier. True HR contributions are not required during the process of business strategy formulation. False If mergers are handled `professionally they can never backfire. False In practice, the right balance between individuals & team has never proved to be elusive. False The business side of the process begins with the strategic link as the guiding framework. False Personnel are normally in a good position to influence the content of opinion surveys. True
There is only a single tool available in the market for conducting a formal audit. False Business strategies are necessarily expressed in writing. False Much criticism of PRP stems from its failure to take account of team needs. True Strategists does not distinguishes strategy from business objectives, plans, financial projections, target for shareholder value or key result areas. False The organization's values must be conducive to productivity and quality improvement. False Christopher Lasch has labeled a culture of " narcissism". True The only real measure of the quality of a product and service is whether it delivers customer satisfaction. True Managers are able to support people with their development as well as their current skills. False Many firms can afford to ignore the international dimensions. False The use of flexible hours, daily, weekly and annual are related to time based. True Evidence suggests unionised establishments will be less successful. False The differences in perspective of senior management and unit managers is not very significant. False HR function cannot be prioritized and the appropriate focus for benchmarking can be selected.
False The interest in recent years in emotional & other forms of intelligence is starting to percolate through into western management vocabulary. True Pettigrew and Whipp Concluded from the recent research into change in a number of British firms in Automobile, Publishing, financial services and insurance industries. True E-commerce is becoming the 'normal' way to do business. True The technical changes will trigger a set of political issues. True The HR team has developed a list of ways of developing these behaviours, based on the work of the centre for creative leadership. True During mergers early contacts set the tone and arrogance is common. True Communication can help create buy - in to new ways of operating. True Radford defines responsibilities of HR. True Business strategy has two levels. True Business and HR issues influence each other, and in turn influence corporate and business unit strategy. True Operational level focuses on the processes by which the organization obtains and allocates the resources needed to carry out its strategy and objectives. False Professor Robert B. Reich has identified six 'social glues' of the company of the future.
True Perhaps the biggest obstacle to shared learning is a blame culture when things go wrong. True Kotler suggests four basic steps for dealing with the political dimensions in managerial work. True There are only a few barriers to organizational learning. True Newsletters is one of the method of informal communication. False Strategic level deals with policy formulation and overall goal setting. True Flatter structures can reinforce the desire to hoard information. True Open and frank dialogues between merging parties bring benefits. True HR strategies are expressed as bland statements. True In real terms, the cost of quality is the cost incurred in not getting things right first time. True Changing any process in isolation is a fool's errand. True Develop a commitment of how to organise and manage for competitiveness. False QWL represents an image of the way people should relate to each other & to their organisation. True
Many organizations are now grappling with the need to recruit and retain loyal employees. False HR partner will probably be involved in some way with the implementation of the solution. True Time is not a major constraint as the organization works at full capacity throughout the year. False Mission can provide a steering force for organization improvement. False The political frame emphasizes that no strategy will work without a power base. True PCMM stands for People Capability Modern Model. False The reward and control systems must be altered to support the strategic human resource function. True
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Strategic HR
Strategic HR activity includes :Change Management , Succession Planning , Training and development The key feature of TQ programme require :Extensive education & training in team working , Problem solving techniques , Facilitator skills Political environment consists of Interest group politics , Global interdependence , Concern for equity The unfairness issues are associated with :Comparisons with other organizations , Feelings that other classes of employees in the same organization are more favorably treated Organizations are battle field in which workers and managers vie for the :Scarce resources of power , Income , Opportunity Senior management starts the cutback processes with :Expense controls , Job freezes , Elimination of frills Today survival depends on :Competitiveness , Meeting customer needs , Meeting client needs The current skills and strengths of the high flyers reflected their priorities to a large extent, are as :Managing people , Strategic Thinking , Political The specialists develop :Business skills , Consultancy skills , Relationships The SHRM contribution could include :The development of a joint venture culture , Team building , Development of flexibility among employees Mission and strategy must be :Clearly communicated , Understood , Adhered An achievement culture disempowers through :-
Burnout & stress , Treating the individual as an instrument of the task , Through inhibiting dissent about goals and values The critical knowledge which stays in the informal system includes :Know - how , Information on stakeholder relationships , Experiences & ideas When the following are ill defined in an organization, training sessions can help build up manager's confidence :Responsibility , Reporting lines , Roles Contracting consists of :Sharing expectations , Setting ground rules , Defining roles and responsibilities Key elements of business unit strategy are :Superior effectiveness , Superior cost position , Superior quality or ability The Agenda group's needs were as follows :IT skills , Strategic Thinking skills , Entrepreneurial Strategic management involves :Mission & strategy , Formal structure , Human resource system Communication is :About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management Primary sources of data are :Interviews with senior Management , Interviews and questionnaires with line Management , In-depth questionnaires from human resource staff Strategic management style includes :Strategic planning , Strategic control , Financial control Different forms of pay such as :Salary , Bonuses , Stock options What is challenging enough for an organisation to make the most of their intellectual capital? Capitalizing on the skills , Knowledge , Experience Robert.B.Raich has identified "social glues" of the company of the future, which are :-
Create a sense of ownership through financial rewards , Create sense of pride in the organization , Value and facilitate balance with organization During mergers, effective HR integration is carried out on the following :Remuneration , Benefits , Terms and conditions Good indicators of culture are :The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects Organisational effectiveness outcomes include :Higher productivity , Higher quality , Higher profits Different areas of HR strategy :Resourcing , Commitment , Rewards Training provisions include :Type of training provided , How training budgets are controlled , Evaluation practices A simple way to analyse the types of human resource information is to use the familiar pyramid of :Strategic level , Tactical level , Operational level Challenges of working across boundaries are :Lack of trust , Turf issues , Cultural Differences If a firm uses aggressive approach for culture change it usually :Mobilises dissent , Is politically nave , Lacks skills What should not be underestimated in the pre merger phase? Employee's loyalty to their colleagues , Ways of working , Company brand Computerised personnel information have major benefits such as :Reducing tedious clerical work , Producing better quality letters , Reducing the chance of errors Networking is the main operating mode & there is a strong culture in which :Risk taking is good , Innovations can be made by everyone , There is a tolerance of honest mistakes The distinction between the different levels may vary in different organisations according to their :-
Size , Complexity , Sophistication of their personnel function A database on people consisting of what facilitates networking? People's skills , People's expertise , Project experience Strategic issues related to quantitative measures are :Constant change , Multi-Functional , People as assets Team members can be so busy that they do not :Take time to reflect , To see the wood for the trees , Take stock of what needs to be the new focus HR being seen as :Low credibility , Services , Transactional partner To work out what is required to support the business strategy are :Stock trade current staff , Assess future needs , Identify gaps Approaches dealing with problems of integration are :Understand how business strategy is formed , Understand key business issues , Establish methods of linking business &HR strategy As per a study, the human resource activities rated above 70 percent were :Workforce productivity , Team work , Employee education and training The different linking themes include :Competencies , Technology , International dimensions Strategies for securing commitment to change :Preparation , Acceptance , Commitment Quality of life consists of :Trade off between family , Leisure , Career Different areas of HR responsibility include :Maximum strategic impact , Co-ordinate , Communicate Strategies towards unions should take into account issues such as :The occupation of workers being considered , Productivity differences , Human capital differences Operational issues related to qualitative measures are :Stability , Functional integrity , People as expenses
Ingredients of business strategy are :Analytical , Visionary , Flexible The potential for making a major contribution would seem to rest at 3 levels such as :Strategic , Operational , Within the human resources Types of contribution are :Exceptional teamwork , Excellence in normal key tasks , High achievement in a special project There has to be a clear strategy with regard to the type of knowledge the organisation wishes to :Develop , Store , Able to retrieve Key targets for strategic activity with regard to employees include :Clarify career tracks , Ensure balance , Involve people In a marketing / service organisation, development includes :On the job training , Interpersonal skills , Career path through marketing The most cost effective approach is :To identify core elements , Concentrate efforts on core elements Research carried out in the UK suggests that core elements in development of competitive advantages are :Management development , Career development , Continuous training & retraining Outcomes of business strategy :Mission statement , Financial projections , Company positioning Attributes of a quality employee :Attitude to quality , Team work , Accuracy Change in the cultural area calls for an examination of norms and values, using such group-based methods as :Action Research , Data Feedback , Team Building H R Managers are responsible for:Setting salary policy , Implementing salary policy , Administrating salary policy
Leaders should :Be discouraged from announcing that there will be no redundancies , Communicate openly about the situation , Should lead to employees trusting top management Employee relations strategy is to develop :Policies , Systems , Procedures Knowledge management is fundamentally about creating the condition in which human beings create & share :Knowledge , Information , Learning The 3 dilemmas or choices identified by researchers for managers include :Cultural break or cultural sensitivity , PRP as follower or leader , Developing Management skills Attainment of present work goals and present feelings about the career, such as:Involvement , Commitment , Conflict The top initiatives for competitive advantage include :Reward innovation , Communicate directions and plans , Identify high potential employees early Critical success factors consist of :People , Financial performance , Market share Formal communication includes :Senior management presentation , Road shows , Corporate videos H R has to develop a knowledge management framework which should provide appropriate infrastructure in the form of :Communication technology , Systems design , Application tools What flourish in the shadow system? Grapevine , Political behaviour , Networks Structures were based on :Division of labour , Central unity of control , Pyramid of managers & supervisors In the immediate transition, major events include :The appointment of a new board of directors , Other key appointments , Redundancies
Dave Ulrich suggests that organizational success will spring from capabilities such as :Speed , Responsiveness , Agility The QWL program provides a framework for co-ordinating what in order to produce improvements in QWL outcomes? The introduction , Maintenance , Improvement The effects on external staffing due to the presence of a union are as follows The wages, benefits, work rules are clearly known to applicants , The wage level is generally higher than in comparison firms , The promotion & job security system is usually based on seniority Strategic management involves :Mission & strategy , Formal structure , Human resource system The different linking themes include :Competencies , Technology , International dimensions Business strategy content are :Socio economic , Technological , Political-legal Training provisions include :Type of training provided , How training budgets are controlled , Evaluation practices Prof. Peter Smith's concept is related to :Cultural Differences , Cross-cultural working , People work together Typical actions that reduce the scope of activity of an organization include :Cost cutting programs , Reduction of capacity , Divestitures The most cost effective approach is :Concentrate efforts on core elements , To identify core elements H R Managers are responsible for:Setting salary policy , Implementing salary policy , Administrating salary policy Primary sources of data are :Interviews with senior Management , Interviews and Questionnaires with line Management , In-depth Questionnaires from human resource staff In the immediate transition, major events include :-
The appointment of a new board of directors , Other key appointments , Redundancies The distinction between the different levels may vary in different organisations according to their :Size , Complexity , Sophistication of their personnel function The SHRM contribution could include :The development of a joint venture culture , Team building , Development of flexibility among employees IT sector employers are looking for :Specific skills , Experience , High market value Quality of life consists of :Trade off between family , Leisure , Career Communication is :About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management The unfairness issues are associated with :Comparisons with other organizations , Feelings that other classes of employees in the same organization are more favorably treated The QWL program provides a framework for co-ordinating what in order to produce improvements in QWL outcomes? The introduction , Maintenance , Improvement Outcomes of business strategy :Financial projections , Company positioning , Mission statement Some prerequisites of HR team include :Interpersonal and consultancy skills , Planning and implementation skills , Willingness to learn from other organisation The 100 day plan addresses most of the integration issues at the level of :Human resource matters , Systems , Processes Forms of employee participation in idea generation are :Suggestion schemes , Quality circles , Problem-solving groups
Right people are being :Hired , Promoted , Transferred Critical success factors consist of :People , Financial performance , Market share Strategies for securing commitment to change :Preparation , Acceptance , Commitment IT sector employers are looking for :Specific skills , Experience , High market value Quality of life consists of :Trade off between family , Leisure , Career Communication is :About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management The unfairness issues are associated with :Comparisons with other organizations , Feelings that other classes of employees in the same organization are more favorably treated The QWL program provides a framework for co-ordinating what in order to produce improvements in QWL outcomes? The introduction , Maintenance , Improvement Outcomes of business strategy :Financial projections , Company positioning , Mission statement Some prerequisites of HR team include :Interpersonal and consultancy skills , Planning and implementation skills , Willingness to learn from other organisation The 100 day plan addresses most of the integration issues at the level of :Human resource matters , Systems , Processes Forms of employee participation in idea generation are :Suggestion schemes , Quality circles , Problem-solving groups Right people are being :Hired , Promoted , Transferred
Critical success factors consist of :People , Financial performance , Market share Strategies for securing commitment to change :Preparation , Acceptance , Commitment Strategic management involves :Mission & strategy , Formal structure , Human resource system The different linking themes include :Competencies , Technology , International dimensions Business strategy content are :Socio economic , Technological , Political-legal Training provisions include :Type of training provided , How training budgets are controlled , Evaluation practices Prof. Peter Smith's concept is related to :Cultural Differences , Cross-cultural working , People work together Typical actions that reduce the scope of activity of an organization include :Cost cutting programs , Reduction of capacity , Divestitures The most cost effective approach is :Concentrate efforts on core elements , To identify core elements H R Managers are responsible for:Setting salary policy , Implementing salary policy , Administrating salary policy Primary sources of data are :Interviews with senior Management , Interviews and questionnaires with line Management , In-depth questionnaires from human resource staff In the immediate transition, major events include :The appointment of a new board of directors , Other key appointments , Redundancies The distinction between the different levels may vary in different organisations according to their :Size , Complexity , Sophistication of their personnel function
The SHRM contribution could include :The development of a joint venture culture , Team building , Development of flexibility among employees Key elements of business unit strategy are :Superior cost position , Superior quality or ability , Superior effectiveness People's expectations of senior management include :Forward planning , Professionalism , Conviction on delivery of the message For each key process for which we are responsible, ask questions such as :How is it measured? , How good is it ? Is it good enough ? , Hw can it be improved? Pay system includes :Type of system , Base rate , Incentive plan HR Professionals can support alliances through helping and making differences explicit by :Team meetings , Team building , Taking stock if working practices The following questions enable to identify where the strategic opportunities may lie :Does the organisation have a mission statement ? , Does the organisation have a set of strategic objectives ? , Are there any relationships within the organisation causing you particular difficulty When companies cut back the following categories they create a new set of problems :Managers , Technicians , Professionals
Strategic HR
Match The Following Question Long term reorganisation Shifts in the patterns of careers & The increased emphasis of white collar productivity & Retrenchment - driven shifts in patterns of supervision & Match The Following
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Question Transfer & Promotion Procedures Groundwork Key Processes Human Resource Systems Match The Following Question Energy phase Politeness phase Storming Phase Inquiry Phase Match The Following Question Translated into balanced score card Business strategy Core values Critical success factors Match The Following Question Strategy Boston Consulting group Henry Mintzberg Brian Quinn Match The Following Question
Roger Harrison Marion Devine Quinn Roffey Park
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Question Roger Leek Gareth Morgan Arnold Kransdorff Charles Handy Match The Following Question HR Practices Sheffield University CIPD Research Gallup's Research Match The Following Question Completion of Management Agenda Impact of HRM to the bottom line 3600 Feedback based on Effects of changing workplace on employees Match The Following Question HR Agenda HR Practitioners HR Strategists Responsibilities of HR Match The Following Question Cultural differences Peter Smith Asprey& Garrad Role of HR Match The Following Question Social Agenda Operational role Managerial role Strategic role Match The Following Question Complex organisations use information for Data Items Information Interpretation Match The Following Question
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T&D executives HR planning Maximum strategy impact Unisys Match The Following Question Cost of external failure
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Cost of prevention Cost of appraisal Cost of internal failure Match The Following
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Kinsley Murlis Armstrong Match The Following Question Tyson of Cranfield
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Question Operational Level Strategic Decisions Strategic Level Managerial Level
Strategic HR
Correct Answer Of the economy The increased opportunities for traditional vertical mobility Resulting scrutiny of professional work Risk taking that upset the culture & style of management
Correct Answer Human Resource Department Clients and users Reward and Control Personnel function Correct Answer Lead to better outputs Intentions of partners are explored Key players conflict with each other at a number of levels Key players start to ask questions which explore each other's vision Correct Answer Internal business perspective Build on strengths of brand Courtesy and care Operational performance Correct Answer Thinking Process Stars, dogs & cash cows Academic from McGill University Logical inscrementalism Correct Answer Different approaches to changing an organisation's culture may be more or less difficult Formal communication Change happens in an evolutionary way Career development in flatter structures project
Correct Answer Training & development can support a culture change An organization has no presence beyond that of the people who bring it to life Studied organizations which formerly had low rates of staff turnover Knowledge can give individuals career trading power Correct Answer Employee satisfaction Institute of Work Psychology Predictive nature of employee satisfaction Employee Retentions Correct Answer UK Marilyn McDougall & Angela Mulvie Range of competencies Roffey Park Correct Answer Retention of Talents Mentor Embedded practices Recruitment Correct Answer U S and them', approach Key areas of cultural differences Relationship more in terms of a divorce Assist groups & individuals Correct Answer Quality of life Data storage Administration of employee procedures Identify line needs Correct Answer Manpower planning Current date Age distribution Are we a `young' or `old; organisation Correct Answer
Full part in strategic planning process Effective development of an organizational strategy Job analyses for long-term objectives International on-line service centre Correct Answer The cost arising outside the organisation due to failure to achieve the quality specified after the transfer of ownership to the customer The cost of an action to prevent or reduce defects and failures The cost of assessing the quality achieved The costs arising within the organisation due to failure to achieve the quality specified before the transfer of ownership to the customer Correct Answer Gaining Entry Working Practices Appropriate risks Formal Authority Correct Answer Companies will have in future to think of different kinds of practices to apply to employment relationships Lord Model encapsulates much of what organisation development now involves Defined 5 main kinds of teams Common sense is a systematic learnable discipline with a wide range of explicit competencies Correct Answer Companies will have in future to think of different kinds of practices to apply to employment relationships Model encapsulates much of what organisation development now involves Defined 5 main kinds of teams Common sense is a systematic learnable discipline with a wide range of explicit competencies Correct Answer Day-to-day management Sense of Direction Policy Formulation Allocates the resources

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