1. Introduction 1. Key Concepts 1. Supply Chain 2. Logistics 3. Supply Chain Management (2 2. Principal Issues 1. Supply Chain (2 slides) 2.

Elements of Logistics 3. Logistic goal 4. Logistic steps 5. Evolution in logistics 6. Supply Chain Management goal 7. Supply Chain Management focus 8. Drivers of Change (2 slides) 9. Supply Chain Management activities 3. Analysis 1. Diagram 2. Understand the customer (2 slides) 3. Understand the products 4. Understand the process 5. Understand the information flow 4. Performance indicators 1. Performance indicators (4 slides) slides)

2. Purchasing and Procurement

1. Key Concepts: purchasing - procurement 2. Principal Issues 1. Evolution in purchasing 2. The procurement process (2 slides) 3. Elements of Supply Uncertainty 4. Selecting a supplier 5. Trends in Purchasing and Procurement (2 slides) 3. Analysis 4. Suggestions 5. Performance indicators 1. Delivery to Schedule 2. Quality to Specification

3. Sales Forecasting 1. Key Concepts 2. Principal Issues 1. Elements of demand uncertainty 2. Components of demand 3. Sales forecasting methods (5 slides) 4. Major uses of sales forecasts (3 slides) 5. Advantages of better forecasting (2 slides) 6. Factors that influence forecast accuracy 3. Checklist 4. Suggestions (4 slides)

4. Production planning and control 1. Key Concepts 1. Production planning and control

2. Principal Issues 1. Production as a goal or means (2 slides) 2. Economies of Scope vs Scale (2 slides) 3. Order Decoupling Point 4. Planning hierarchy 5. Production control systems 3. Suggestions

5. Material Handling 1. Key Concepts 1. Material Handling (2 slides) 2. Principal Issues 1. Tasks of a Materials Handling Manager (2 slides) 2. Material Handling System Design 3. Material Handling System components (5 slides) 4. Most cost-effective means of transport (3 slides)) 5. Warehousing (4 slides) 3. Suggestions

6. Inventory Management 1. Key Concepts 2. Principal Issues 1. Types of inventory (2 slides) 2. Functions of inventory (2 slides) 3. Elements of inventory (2 slides) 4. Reasons for holding inventory 5. Inventory costs (2 slides) 6. Inventory management (4 slides)

7. ABC-Analysis (6 slides) 8. Inventory Management Systems (4 slides) 9. How much to order (4 slides) 10. When to order (2 slides) 11. Safety stock 12. Excess Inventory 13. Inventory Counting Methods (2 slides) 3. Suggestions 1. 6 step Action Plan 2. Inventory Matrix 3. Rationalize Products 4. Reduce Excess 4. Performance indicators (2 slides)

7. Distribution 1. Key Concepts (5 slides) 2. Principal Issues 1. Functions of Physical Distribution 2. Distribution Decisions 3. Transport Modes (7 slides) 4. Outsourcing 5. Distribution warehouses 3. Performance indicators

8. Customer Service 1. Key Concepts 2. Principal Issues 1. What Customers Look For (4 slides)

2. What Customers Experience (2 slides) 3. What Customers Want 4. Customer Service Issues 5. Service Levels 3. Analysis 1. Customer Analysis (3 slides) 2. Know the Customer 3. Customer Service Levels 4. Customer Response 4. Suggestions 5. Performance indicators (5 slides)