A STUDY ON EFFECTIVE TRAVEL MANAGEMENT WITH REFERENCE TO RATHIMEENA TRAVELS IN NAGAPATTINAM

INTRODUCTION
A million years ago the first human to walk over a hill and come back told stories about what he found there. Years went by and people learned to write and draw, and they drew trip reports on cave walls and sent letters to THE SPECTATOR. Those old stories can be hard to find now, but they're still fun to read, and they tell us many things we might otherwise forget. So Travel History takes you traveling, around the world and back into the past. The Indian Travels and Tours started with the hardly any number of tourists in eighties, there after we have grown with leaps and bounds. Now our works has expanded to all areas of tourism and we are now recording around 40% annual growth. Our work and dedication have been recognized and applauded by numerous national and international associations by giving us a membership in their prestigious institution. Indian Travels and Tours is present in all major tourists Exhibitions and Marts. We know India has a tremendous potential in the field of tourism industry only it has not been exploited up to the optimism, we as a travel agents and the very part of this tourism industry has put our heart and soul in taking India to the apex. Rathimeena Travels is one of the biggest bus operators of South India. With high-class service levels and use of state-of-the-art coaches, Rathimeena Travels has expanded rapidly in recent

years. A Chennai bases bus operator, Rathimeena Travels operates buses from Tamil Nadu's capital Chennai to many important cities in South India. Currently, Rathimeena Travels offers bus services on around 100 routes with multiple daily trips to and from Chennai. Rathimeena Travels runs buses to Chennai, Madurai, Bangalore, Mangalore and other nearby cities. The vast fleet of Rathimeena Travels consists of Volvo buses, AC luxury buses, AC sleeper buses, AC deluxe buses, AC semi-sleeper buses and AC seated buses. Rathimeena Travels have a centralized reservation system that connects more than 25 offices situated in various locations of the country. Online booking facility is offered by Rathimeena Travels. You can visit the official website of Rathimeena Travels for online booking of bus tickets. The website of Rathimeena Travels allows you to make reservations on all buses. It's mandatory for all passengers to first register themselves on Rathimeena Travels' website to use online booking service. Besides ticket booking, you can also get information about bus schedules, ticket booking and cancellation procedures and other related queries on the website of Rathimeena Travels.

A COMPANY ON THE MOVE

Volvo Buses is one of the world's largest manufacturers of buses and bus chassis. Volvo Buses' product programme comprises city buses, intercity buses and tourist coaches, and services in the areas of financing, servicing, vehicle diagnostics and traffic information systems.

Volvo Buses has approximately 7900 employees worldwide, with production activities in Europe, North and South America, Asia and Africa.

The head office is in Gothenburg, Sweden, where product planning and product development are primarily concentrated.

Volvo Buses also has a wide-ranging distributor network for aftermarket services with servicing and spare parts distribution at 1200 workshops located in over 80 countries.

80 YEARS OF BUS HISTORY

Our company's development is based on integration and coexistence with our customers as well as the devotion of our dedicated and skilled personnel. Their innovative and creative abilities combined with a lot of hard work, have guided the company throughout the years and have given it a strong development potential for the future.

Go to Milestones and follow some of the most important steps of development in the history of Volvo Buses.

A WORLD LEADER IN MODERN BRT SYSTEMS

Volvo Buses is a world leader in delivery of buses for modern Bus Rapid Transit (BRT) systems. BRT systems represent much of what Volvo stands for, such as improved safety, operating economy and environmental care. There is an increasing need worldwide for safer, more efficient and more environmentally friendly public transport. An increasing number of cities regard Bus Rapid Transit as the most promising solution. BRT is a collective term for highly efficient bus-based transit systems for cities. It involves separate lanes for buses, high-frequency

service, efficient ticket systems, buses capable of carrying many passengers and bus stops with a high passenger capacity where it is simple and quick to get on or off a bus. BRT is comparable with rail-operated traffic in terms of travel time, service frequency, punctuality and capacity. But the investment cost is as low as 5 percent of what is needed for a subway system, for example. It is also a far more rapid process to develop a functioning BRT system, while the operating costs are lower and the flexibility greater in terms of route planning and coordination with feeder routes.

PERSONAL, PRACTICAL, CONVENIENT AND SAFE

Volvo Buses offers a wide range of accessories and peripheral equipment for your bus. Child safety cushions, reading lamps, removable writing pads, wheel accessories and emergency hammers are a few examples. Click on the link at the top right to see our accessories catalogue and see our complete, current program.

If you need more information, please contact your local dealer.

GENUINE PARTS FOR A GENUINE BUS

Why buy genuine Volvo Parts instead of inexpensive copies? Basically, it is a question of security and maximum vehicle availability. Only with genuine Volvo Parts can you be sure that your bus retains the excellent characteristics that once persuaded you to buy it. And that it continues to run problem-free, safely and economically, year after year.

SIX STRONG REASONS TO BUY GENUINE VOLVO PARTS

1. You always receive parts of the highest quality and longest product life.

2. You receive the parts quickly and efficiently - even parts for older bus models. 3. Correct and precise fit and function. 4. Full guarantee. 5. The latest technology. 6. You maintain the high safety level of the bus.

ALWAYS CLOSE TO YOU

Volvo has one of the most comprehensive service networks in the industry, with more than 1,500 dealers and service centres worldwide. Customers can obtain assistance with everything from choosing a vehicle to obtaining certified service, prompt provision of spare parts and financing. Several of our specially selected service centres in Europe are called "Volvo Bus Service Centres."

In addition to the usual service and repair work, they also perform repairs on collision-damaged vehicles and offer various types of training. To find your closest workshop, click on our global Service network and proceed.

A SYSTEM USED WORLD WIDE

ITS4mobility is an Intelligent Transport System for public transportation, developed by Volvo. It is easy to use, can easily be integrated with other systems and is suitable for most buses, trams

and ferries, regardless of provider. It is used in a number of cities around the world, where it contributes to creating a cost-effective, high quality and environmentally friendly public transportation.

BENEFITS FOR PASSENGERS

ITS4mobility gives passengers access to travel information in real time at the bus stop, on board the vehicle and thought the web. The system always shows the time of arrival and departure, even in case of delays. On board passengers are given information about the next stop.

BENEFITS FOR FLEET MANAGEMENT

with up-to-date data on each vehicle, ITS4mobility keeps track on fuel consumption, average speed, driver characteristics, environmental performance and operating cost per bus or per route.

BENEFITS FOR TRAFFIC MONITORING

With ITS4mobility any disruption can be identified and resolved quickly, thanks to information generated to traffic controllers, traffic planners and drivers. The system contributes to a smooth and efficient flow of traffic. Each vehicles position is easily determined with GPS, and traffic management allows full control over where the vehicle is and if it deviates from the schedule.

OBJECTIVES OF THE STUDY

THE MAIN OBJECTIVES OF THE STUDY ARE:
1. The first is refreshing travel. This kind of travel is the most favorite travel for family, a couple for their honey moon, a group of friend, and maybe a group of employees of certain company. 2. The second objective is self retreat travel. This kind of travel is for people who need to be in a silent place for self retreat or for inspiration for certain things. It takes calm and quite places for destination. 3. The third is academicals travel which is usually held by schools, college or universities on educative destinations for their students. The last is business travel which is intended to support development on business field. 4. The fourth is to analyze the customer satisfaction.

METHODOLOGY
1. Secondary data with the help of internet, journals, magazines, newspaper etc are the basic tools for this project. 2. Primary data (unauthorised) has also been considered. 3. Apart from the data, the analysation, interpretation of the team members had played a crucial role in this project.

LIMITATIONS OF STUDY
1. The study could not be conducted on a large sample size and area because of time constraints. This covers all the academic requirements strictly maintaining organization standards; a sincere attempt has been made to collect information. 2. The number of sample size is 100 respondents. 3. The major limitation of this project is that the primary data that have been taken place are not subject to authorization.

CHAPTER SCHEME:
1. The First chapter deals with design and execution of the study. 2. The Second chapter explains the Reservation, Cancellation & Customer satisfaction. 3. The Third chapter deals with industrial profile of the Travels. 4. The Fourth chapter deals with Analysis and Data interpretation. 5. The Fifth chapter brings about Findings, Suggestions and Conclusions.