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Gopi Email:penu.gopi@gmial.

com Contact: +91-9980919505 Career Summary:


Having 3+ years of Experience in Siebel CRM. Have Strong Experience and Exposure in Siebel EAI, Workflows, Siebel Configuration, and custom development using Siebel Tools and Siebel eScript. Good Experience on Siebel EAI using Web Services and HTTP Adapter Have Good Experience and In-depth Technical knowledge in Telecom Domain (e-Communications). Good Knowledge in XML and Structured Query Language. Good Communication & Interpersonal Skills. Good team play attitude.

Work Experience:
Working as Siebel Consultant for Accenture Services Pvt Ltd, Bangalore from Nov 2010 to till date. Worked as a Siebel Consultant for Patni Computer System Pvt Ltd, Bangalore from Nov 2008 to Oct 2010.

Technical Skills:
Siebel CRM & EAI Tools Web Technologies RDBMS Operating System : : : : : Configuration, eScript, Workflows Siebel Tools 7.7, 7.8 & 8.0 HTML, Java Script Oracle 9i Windows XP

Qualification:
Bachelor of Science from Acharya Nagarjuna University.

Project#1:
Organization Client Environment Role Duration : : : : : Accenture Services

Citrix

Siebel Tools, Siebel Call Center Siebel Consultant Nov 2010 to till date.

Description:

Citrix is shifting from its legacy CRM platform to a more robust CRM tool that allows the business to meet their present needs and scale for the future. As a part of this phased effort, case management, for Tech Support and Contact Center groups worldwide, is shifting from Vantage to Siebel. Citrix will now have a market leading solution that will improve their processes and address system deficiencies.

Responsibilities:

Creation of Inbound/Outbound Web Services. Involved in the creation of internal and external Integration Objects. Configuration of Inbound and Outbound Integration workflows. Worked on Application Service Interfaces. Involved in creation of Workflow Policies and Reaping Component Request Involved in Creation of Custom Business Services through eScript. Involved in Creation of Data Maps. Configuration and customization of Siebel applications using Siebel Tools and Siebel Scripting. Configure the requirements in Siebel tools to customize the eCommunication Application. Utilize Siebel best practices recommendations during the process.

Project#2
Organization Client Environment Role Duration : : : : : Patni Computer Systems

Alaska Communication Systems, USA


Siebel Tools 7.8, Siebel Call Center Siebel Consultant Nov 2009 to Oct 2010

Description:
ACS is the leading integrated communications provider in Alaska, offering local telephone service, wireless, Internet, long distance and television to business and residential customers throughout Alaska. The Project involved an upgrade of Siebel 7.5.3 to 8.0 Siebel ecommunications Application. Along with Upgrade it involved delivering additional functionalities in the new system.

Responsibilities:
Configuring and customizing the requirements.

Creating Business components, Views, Screens and extending columns. Responsible for Siebel Configuration using Siebel Tools Defined Object Definitions, which included Data Object Layer, Business Objects Layer and user Interface object layers. Enhancement of Functionality of Siebel Business Components using Fields, Joins and Links. Designed and configured User Interface Objects which includes to meet the Business Specifications, which includes Screens, Views, Applets and Web Templates. Configured static pick lists, dynamic pick applets, MVG applets Implemented static drilldown and Dynamic Drilldowns.

Project#3
Organization Client Environment Role Duration : : : : : Patni Computer Systems Agilent Technologies Siebel Tools 7.7, Siebel Sales & Marketing Siebel Developer Nov 2008 to Oct 2009

Description

specializes in Metrology, providers of core electronic and bio-analytical measurement tools in electronics, communications, life science research, environmental and petrochemical industries having facilities in about 30 countries develops products at its various global locations. This project consisted of Support & Maintenance of the existing CRM Application for the LSCA (Life Sciences and Chemical Analysis) and EPSG (Electronic Products Services Group) Divisions.

Responsibilities:

Configuring and customizing the requirements. Creating Business components, Views, Screens. Responsible for Siebel Configuration using Siebel Tools Defined Object Definitions, which included Data Object Layer, Business Objects Layer and user Interface object layers. Enhancement of Functionality of Siebel Business Components using Fields, Joins and Links. Designed and configured User Interface Objects which includes to meet the Business Specifications, which includes Screens, Views, Applets and Web Templates. Configured static pick lists, dynamic pick applets, MVG applets Implemented static drilldown and Dynamic Drilldowns.

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