Profiles in Diversity Journal

AFRICANAMERICANHISTORY
All Things Diversity & Inclusion
JAN/FEB 2012 $12.95
Diversity Leaders pg. 8
Women who Rock! pg. 14

Case Study:
Transforming Flint, Michigan pg. 32

Spotlight: Young
Entrepreneurs with Big Ideas pg. 38 Helping Employees with Mood Disorders in the Workplace pg. 60
Age Diversity:
Creating Boomer-Friendly Offices pg. 64
Many talents. One MWV.

What sparks innovation? We believe diversity plays a big part. Fresh ideas come from people with different backgrounds and perspectives. We are global leaders in packaging solutions because of our commitment to diversity. We take pride in our efforts to foster an environment that prizes originality. United, we bring our experiences together to create industry-leading solutions.
mwv.com
| PUBLISHERS COLUMN
James R. Rector
D&I more than painting a pretty picture

As founder and publisher of Profiles in Diversity Journal, now beginning our 14th year, I have something to toot our horn about.
Its our staff of editors, writers, designers, and professional communicators that bring a plethora of content targeted toward assisting organizations in honing their diversity and inclusion skills, challenges, and opportunities. After all, isnt listening to all employees and giving them airtime an easy way to seek innovation and critical buy-in? Its the differences that make the difference. But, and there is the proverbial but, listening is not easy or readily understood. Sometimes good manners, political correctness, and basic courtesy belie true feelings. And this becomes the challenge of honing the communication skills of an organization, team, group, or department to seek out the truth. There needs to exist a basic level of trust and respect. Not superficial respect but respect that is deserved and earned. The bottom line is that at Diversity Journal we understand that diversity and inclusion work is not easy. Whats my point? Diversity and inclusion work is more than painting a pretty picture. Its more than making pronouncements and concessions. Listening to and including people makes everything come together with profitable results. I never thought that diversity and inclusion practices could be legislated or programmed into the organizational culture. What brings positive results and the benefits of diversity and inclusion is the proper selection of people who have a varied but positive work ethic. Employees with a good work ethic dont need to be trained to listen and include other associates. Their combined work ethic supersedes personal bias, stereotypes, and ego. For some wonderful reason, people with a good work ethic make things happen. We have these types of people working at Diversity Journal. All the best for a fantastical New Year! PDJ James R Rector CEO, Publisher
PUBLISHER/CEO/MANAGING EDITOR
Damian Johnson
VICE PRESIDENT, EDITORIAL SERVICES AND CLIENT PARTNERSHIPS
Paul Malanij
ART DIRECTOR
James Gorman
IT DIRECTOR
Grace Austin
ASSOCIATE EDITOR
Matt Hoffman
RESEARCH AND DEVELOPMENT
Elena Rector
EXECUTIVE ASSISTANT
LETTERS TO THE EDITOR
Commentaries or questions should be addressed to: Profiles in Diversity Journal, P.O. Box 45605, Cleveland, OH 44145-0605. All correspondence should include authors full name, address, e-mail and phone number.
DISPLAY ADVERTISING
Profiles in Diversity Journal Gemini Towers #1 1991 Crocker Road, Suite 320 Westlake, OH 44145 Tel: 440.892.0444 Fax: 440.892.0737 profiles@diversityjournal.com
SUBSCRIPTIONS
Single issue print $12.95 Single issue digital $2.00 1 year print subscription $24.95 2 year print subscription $44.95 3 year print subscription $59.95 All print subscriptions include digital issue 1 year digital subscription $9.99 Corporate Internet Subscription $495.00; in Canada, add $15 per year for postage. Other foreign orders add $20 per year. U.S. funds only. Subscriptions can be ordered at: www.diversityjournal.com or call customer service at 800.573.2867
SUBMISSIONS
REPRINTS: profiles@diversityjournal.com EDITORIAL: edit@diversityjournal.com PHOTOS & ARTWORK: art@diversityjournal.com

FOLLOW US AT:
facebook.com/diversityjournal twitter.com/diversityjrnl scribd.com/diversityjournal twitter.com/mentorings facebook.com/mentorings
PROFILES IN DIVERSITY JOURNAL
January/February 2012
My career is ourishing because at Sodexo I am engaged, challenged, and fullled. Sharmeen, Atlanta, GA
Making every d ay a better day

A better day is being empowered to determine my professional destiny.
Every day, more than 120,000 U.S. employees come to work for the world leader in Quality of Daily Life Solutions. Were committed to creating an environment where each employee can contribute to his or her full potential. By fostering a culture based on mutual respect and inclusion, we make every day a better day at Sodexo.
January / February 2012 Volume 14 Number 1
Inside
FEATURES AFRICAN-AMERICAN HISTORY MONTH
Spotlighting African-American History month, we highlight outstanding African-American leaders in their respective fields. Featuring a Q&A with successful health care entrepreneur Leah Brown, we celebrate leaders who continually strive for advancement and new opportunity.
42
COVER STORY
60 64 66
HELPING EMPLOYEES WITH MOOD DISORDERS THRIVE IN THE WORKPLACE

Many people are living and working with mood disorders. We take a closer look at these workers and how their employers are in the workplace managing mental disease.
CREATING BOOMER-FRIENDLY OFFICES

Many companies across the country are adapting their workplaces to the over-50 set. We take a closer look at these organizations, and what is making them attractive to Baby Boomers and beyond.
COMMUNICATION PAYS OFF IN MANUFACTURING

Mishandling communication can cost a manufacturer, from missed orders, quality issues, and running out of material to increased scrap, absenteeism, and turnover, to misunderstanding customer need and selling the wrong product.
CORRECTIONS
Al Davis date of death was incorrectly stated as Oct. 8, 2012. It was Oct. 8, 2011. Fruqan Mouzon was incorrectly spelled in his Nov/Dec Thoughtleader article. It is in fact spelled Mouzon.
The Issue
DEPARTMENTS
14
IN EVERY ISSUE CULTURE
20
12 | CULTURAL EVENTS
International and stateside events in January and February
34
36 | JUDGE
How a Cleveland Judge went from hungry to helping others
06 | EDITORS NOTE 08 | DIVERSITY LEADERS

Updates on this years winners of the Diversity Leader Award
26 | MIAMI UNIVERSITY
How the brick beauty is improving its diversity initiatives
14 | WOMEN WHO ROCK

The Rock exhibit wraps up in February. Catch it before its gone!
10 | BULLETIN
Diversity Who, What, Where and When
MILITARY | GOVERNMENT
SMALL BUSINESS | ENTREPRENUER
32 | FLINT, MICHIGAN
Automotive hub Flint, Michigan is attempting to rebrand itself through redevelopment and minority feedback. At the center of this is Flint-born and -bred Mayor Dayne Walling.
38 | ALWAYS PREDDED
Always Prepped founder Hassan uses love of tutoring to form new test-prep company
78 | THOUGHTLEADERS
Personal perspectives on bulling
16 | MEDIA AND REVIEWS

Recommended books, technology, and media
82 | GLOBAL DIVERSITY
The latest news on international inclusion
PHILANTHROPY
39 | AGENT ANYTHING
How an internet start-up has become the new eBay of services
18 | YEAR UP
Spotlight on a successful minority pipline and internship program
34 | VETS IN THE WORKPLACE

For Americas returning veterans, the transition to civilian life brings many changes. Hiring military veterans has become a priority for many corporations and a new aspect of diversity and inclusion in every workplace across the country.
84 | DIGITAL DIVERSITY
Tweets, analytics and vocabulary
40 | JACK THREADS
Enticing guys to the flash-sale has been the key to Jack Threads success
20 | GIRLS INC
Profiling a girl-centric organization from its executives to current members and alumni.
86 | ODDS AND ENDS

Did you Know?
88 | DIVERSITY HISTORY
Anniversaries, momentous or merely memorable occasions
22 | CATALYST
Solid research backs up bottom line for diversity, specifically women representation in the business world
90 | CORPORATE INDEX
Names and websites of participating companies and advertisers
68 | FROM THE EXPERTS

Leaders share their opinions and thoughts to help improve diversity and inclusion in the workplace.
HIGHER EDUCATION
92 | Q&A
An interview with Tasha Kitty of Sun Life Financial on recruiting and retaining LGBT individuals
24 | WHEELOCK COLLEGE
Despite its small size, Wheelock College has managed to improve its diversity and make headlines for its efforts.
CRAIG STORTI Communicating Across Cultures LINDA JIMENEZ WellPoint, Inc. TREVOR WILSON TWI Inc. PAM ARNOLD American Institute for Managing Diversity, Inc. NADINE VOGEL Springboard Consulting LLC
WWW.DIVERSITYJOURNAL.COM
| EDITORS NOTE
New Year, New Optimism about Women

As we begin a new year, I want to tackle an issue that is particularly bothersome to methe portrayal of women in popular culture. Reality shows have become an essential part of every networks lineup, due to their low cost and high ratings. The internet, too, is another reflection of the low cost and high viewership that is now a viable moneymaker, while gossip magazines have become some of the most profitable magazines on the newsstand.
Showing melodrama and the worst of the human condition are nothing new; the Bible and the various works of Shakespeare are both examples of this. Anger and envy, for instance, are not desirable or admirable traits, but are nonetheless a part of the human anatomy. My concerns, though, reside in popular cultures treatment and glorification of these traits. As a reality show viewer and avid follower of all the Real Housewives, I first watched each citys respective show as a curious onlooker. After many years and seasons though, I began to become more disillusioned with the characters, and it angered me when I saw women backstabbing, being untruthful or dishonest, and generally being disrespectful to each other. I know the audience of many of these shows, and it is more times than not impressionable girls and young women. Seeing
women brawl and berate each other is the last message any parent should want to send to their teenage daughter. Although these kinds of show are entertainment-driven and may or may not be accurate depictions of their lives, it is still difficult to think that children are watching them. With an emphasis on material accumulation, these characters are showing the world that qualities like kindness, forgiveness, intellectualism, humility, and dignity can be trumped by possessions and fame. Although the actions of women on such shows are discouraging, seeing women leaders and ambitious girls and young women makes me feel less disheartened about our society. Writing about Girls Inc. or the Women who Rock! exhibit for this issue has shown me the past and future of women in all industries. Working with various female freelance writers has also shown me the talent and ambition of our current workforce. So as we look to a new year, I am hoping I will continue to find stories that will inspire you, the reader, to also be optimistic about our future and the future of women. I will continue to spread the message that women can do anything that men can do, and that women are not defined by stereotypes and notions of popular culture. PDJ Grace Austin graceaustin@diversityjournal.com
Hell have confident footsteps to follow into a promising future.
Thanks to You,
Scan to Learn
WellPoint is honored to recognize the rich heritage and many accomplishments of Dr. Martin Luther King, Jr. and African Americans everywhere.
WellPoint is proud of our dedication to diversity. Still, with all that we've achieved, we will always strive to better attract, retain and develop top diverse talent. As we celebrate Black History Month, we are very proud to see WellPoint's own Jai Bills, vice president, interplan and planning and Sandis Wright, program director, featured in this month's publication. We know that the path these leaders and others pave today will support the footsteps of tomorrow.
Better Health Care, Thanks To You.

Visit us online at wellpoint.com/careers
Registered Trademark, WellPoint, Inc. 2011 WellPoint, Inc. All Rights Reserved. EOE.
Diversity Leaders
Aflac AIMD Inc. Akraya, Inc. American Express Andrews Kurth LLP Army and Air Force Exchange Service Bank of the West BDO USA, LLP Blue Cross and Blue Shield of NC Booz Allen Hamilton Brinker International Burger King Corp Caesars Entertainment Corp. Catalyst CDW LLC Chevron Chrysler Group LLC Cisco Systems, Inc. Citigroup Inc. Comcast Corporation CSC CVS Caremark Deloitte LLP Eastman Kodak Company Fannie Mae Freddie Mac Gibbons P.C. Halliburton Harris Corporation ITT Corporation JBK Associates, Inc. Kelly Services KeyCorp KPMG LLP Lockheed Martin Corp. ManpowerGroup Marsh & McLennan Companies Medco Health Solutions MGM Resorts International Moss Adams MWV National Grid New York Life Insurance Newell Rubbermaid Northrop Grumman IS PNC Financial Services Group Raytheon Company RBC Wealth Management Robins, Kaplan, Miller & Ciresi L.L.P. Royal Dutch Shell SAIC Sodexo Springboard Consulting LLC Sprint Target The Lifetime Healthcare Companies TWI Inc. Union Bank N.A. United States Air Force Academy UnitedHealth Group University of the Rockies US Airways, Inc Vanguard Verizon W.W. Grainger, Inc. Wal-Mart Stores, Inc. Waste Management, Inc. WellPoint, Inc.
2012 DIVERSITY LEADERS
MORE FROM OUR AWARD-WINNING COMPANIES

In our previous issue, Diversity Journal recognized 68 companies as Diversity Leaders. This award recognized communications excellence in the area of D&I. Winning companies utilized different technologies and mediums as a way to improve internal and external communication. To further promote these efforts, we are briefly highlighting the work of several companies throughout our 2012 issues. *Diversity Leader award-winning companies denoted by this symbol: DL
UnitedHealth Group
Internal Communication
DL
Frontier, UHGs intranet site, functions as a news source for all 80,000+ employees throughout the organization. It is accessible by all employees, and allows for a significant amount of content, with stories rotating on a near daily basis. It is also where UHG houses information on diversity and inclusion, including UHGs Diversity & Inclusion Council, which is made up of 22 senior executives in the organization who meet on a bi-monthly basis and communicate D&I accomplishments to the broader organization.
External Town Hall/Community Meetings

The local chapters of KPMGs six national diversity networks frequently collaborate with other diversity networks outside the firm to conduct diversity share forums, professional development programs, and networking events. These external activities provide KPMG employees with career-enhancing relationship building, visibility in external business communities, and serve as valuable business and relationship development opportunities for KPMG.
KPMG
DL
New York Life
DL
Internal Employee Training
Diversity & inclusion is an important part of NYLs business strategy, which is outlined in their New Hire Orientation training program. In addition, people managers are required to take a course on micro inequities, which is designed to help identify barriers to inclusion and help managers understand the various ways they can improve and handle these barriers.
Bulletin
Chief Customer Officer Council Names CCO of the Year
The Chief Customer Officer (CCO) Council, the only member-led peeradvisory network, offering insight and assistance into the critical issues facing CCOs, announced Jasmine Green, GREEN Vice President and Chief Customer Advocate for Nationwide Insurance, as the third annual CCO of the Year. Jasmine was chosen from a group of roughly 550 individuals, representing the worlds known executives with the CCO or equivalent title. The CCO of the Year Award recognizes the CCO who has made the greatest strides in elevating the role of the CCO, improving customer relationships, driving profitable customer behavior, creating a customercentric culture, and making the most significant impact on other CCO Council members to help them achieve similar results. field of educational opportunity for first-generation, low-income, and physically challenged students. Nelson, who hails from Columbus, Ohio, benefitted from a federally funded program for kids with disadvantaged backgrounds that allowed her gain a college degree. I am extremely excited about being considered for this award from my TRIO community, said Nelson. I am honored because I know of the hard work and continued dedication that TRIO staff provides to first-generation and low-income students and families. It is also humbling to be recognized by ones peers and those who are constant in the advocacy of leading TRIO programs.
In Memoriam
Diversity Journal has lost a friend and colleague in Laurie Fumic, former copy editor. Fumic died Friday, November 4, 2011, at the age of 53, after a battle with cancer. She will be missed.
who exemplify and inspire leadership in business and community. Edmonds has been with WellPoint for 23 years and currently leads a team responsible for providing meaningful insights about the workforce. She is a founding member of WellPoints WOWWomen of WellPoint Associate Resource Group, and currently serves as the co-chair of PRIDEWellPoints AfricanAmerican Associate Resource Group.
Eagle Leader at Wellpoint

Tracy Edmonds, Human Resources Director of Metrics and Analytics, is a 2011 CareerFOCUS Eagle Awards recipient. Each year, the National Eagle Leadership Institute recognizes the top ranking corporate executives
AFP Foundation Gives 25 Laptop Computers to Journalists in Developing Countries

The Agence Presse France Foundation handed over 25 computers to the Paris-based organization Reporters Without Borders (RSF). Last year, the Foundation took part in a program launched by RSF to help the Haitian media recover from
Kent State TRIO leader

Kent State Diversity Program and Community Outreach Executive Director Geraldine Hayes-Nelson, PhD, has been selected as the 2011 TRIO Achiever by the MidAmerica Association of Educational Opportunity Program Personnel (MAEOPP). Established in 1975, MAEOPP is the representative professional body for colleges, universities, and agencies that host federally funded TRIO educational opportunity programs within 10 states in the greater Midwest. The consortium of professionals works to level the playing
Kilo-Smith named Vice President, Diversity & Inclusion Walmart

Jeanette Kilo-Smith was recently named Walmarts Vice President of Diversity and Inclusion. In this role she has responsibility for overseeing companys diversity and inclusion efforts, which includes strategy, communications, program development and execution, and Associate Resource Groups. Kilo-Smith has over twenty years of Human Resources experience with proven success in managing complex organizational effectiveness projects, global diversity and KILO-SMITH inclusion, employee relations, strategic planning, Equal Employment Opportunity/Affirmative Action (EEO/AA), and leadership development. Kilo-Smith serves on the Board of Directors for the YWCAChicago, Advisory Board for Diversity Woman Magazine, and Chair of Rhea of Hope Foundationan organization that provides mentoring and development for disadvantaged girls. She has also served on the Chicago Land Area Partnership (CAPS) Board, Women Employed and Cable Positive, and has participated on a number of speaking panels both professionally and within her community.
10
WHOWHATWHEREWHEN the catastrophic earthquake which hit their country on January 12, 2010. We are happy to be able to contribute once again to the efforts of Reporters Without Borders to help journalists who work in countries where it is dangerous to be a journalist and who often lack the means to do their job, said AFP Chief Executive Emmanuel Hoog. I am delighted by the cooperation between our foundation and aid organizations.
MGM supports Las Vegas LGBT

MGM Resorts International will further support the mission of The Gay and Lesbian Community Center of Southern Nevada with a $200,000 donation for the construction of a new building. The donation contributes to the capital campaign for The Centers new building that will provide increased space and new amenities including a dedicated clinic, cafe, library and computer lounge, outdoor plaza and meditation garden. Currently located near East Sahara Avenue and Market Street, The Center will construct its new building near South Maryland Parkway and Lewis Avenue. The new building is scheduled to open in 2012. The Gay and Lesbian Community Center of Southern Nevada is a community-based organization which supports and promotes activities directed at furthering the well-being, positive image, and human rights of the Lesbian, Gay, Bisexual and Transgender (LGBT) community, and its allies in Southern Nevada.
Dulworth new Diversity Officer at Auto Giant

Georgette Borrego Dulworth has been appointed Director of Talent Acquisition and Global Diversity, Chrysler Group LLC. Dulworth joins Chrysler Group with 20 DULWORTH years of crossfunctional experience in human resources, legal, finance, and corporate administration. She joins Chrysler Group from Cobasys LLC, where she served as General Counsel, managing all legal matters for the company. Dulworth is also the former owner and CEO of Tech-Line Automation, Inc., a certified Michigan minority-owned engineering firm and a Tier 1 supplier to the automotive industry, including the former DaimlerChrysler.
outstanding lawyers who reflect the global marketplace that we serve, said Charles Douglas, chair of the firms Management Committee. Olson will work in partnership with Sidleys Diversity Committee and Committee on Retention and Promotion of Women to advance the firms global diversity and inclusion initiatives. These initiatives are designed to achieve greater diversity not only within the firm but within the legal profession as a whole. Catherine Valerio Barrad, Walter Carlson, Carlos Rodriguez and Stanley Stallworth serve as firmwide co-chairs of the Diversity Committee. Laurin Blumenthal Kleiman and Kathleen Roach serve as firmwide co-chairs of the Committee on Retention and Promotion of Women.
LSUs Albert named to the Volunteer Board

Katrice Albert, LSU vice provost for Equity, Diversity & Community Outreach and adjunct faculty for counseling education in the College of Education, was recently named to the Volunteers of America National Board of Directors. Albert will also serve on the Governance Committee, which has oversight of the boards performance and ensures the viability and effectiveness of the boards work, and the Compensation Committee, which has responsibility for reviewing and approving an appropriate compensation structure for the executive leadership that are aligned with organizations mission, history, goals and marketplace. Volunteers of America is a nonprofit organization that seeks to provide a variety of human services, including affordable and transitional housing for the homeless, healthcare for the elderly and those with disabilities, and support programs for children and families of the incarcerated. LSU is extremely proud of Katrices appointment to the Volunteers of America Board, said John Maxwell Hamilton, executive vice chancellor and provost at LSU. Her service to the local and now national board illustrates her commitment to outreach and equity. PDJ
Sidley Austin LLP Names Sarah L. Olson Chief Diversity Officer

Sidley Austin LLP announces that Sally Olson has joined the firm as Chief Diversity Officer. Olson, a distinguished litigator, has more than ten years of experience in developing and implementing policies and programs that cultivate a diverse and inclusive environment. As Chief Diversity Officer, Sally will be instrumental in advancing our mission to attract and retain
Walmart names new People Leader

Cole Brown has been named Senior Vice President, PeopleWalmart U.S. In her new role, Cole will lead the team that supports HR field organization, as well as supporting functions including field recruiting, U.S. HR project management, and the communications and analytics teams. She has spent the past year serving as Vice President of Human Resources for Walmart West and was previously the Chief Diversity Officer for the company.
11
>>
From Heart to Hand: AfricanAmerican Quilts from the Montgomery Museum of Fine Arts, Jan. 28-April 10
In 2004, the Montgomery Museum of Fine Arts inaugurated its collection of African-American quilts with 48 quilts created primarily by African-American women from West Alabama between 1945-2008. This exhibition features work of Yvonne Wells and Nora Ezell. The exhibit currently can be seen at the Cameron Art Museum, in Wilmington, NC.
CULTURE
EVENTS JANUARY|FEBRUARY
als related to the commission and production of these works, and designs for Riveras famous Rockefeller Center mural, which he also produced while he was working at the Museum.
Diego Rivera, El Hombre en la encrucijada, 1934. Mexico City, Palacio de Bellas Artes.
The Air We Breathe at the San Francisco Museum of Modern Art, Nov. 5-Feb. 20
Bellamy and Kevin Killian, and Anne Waldman.
20th Annual Pan African Film and Art Festival, Feb. 9-20
View over 100 films from the United States, Africa, the Caribbean, Latin America, Europe, the South Pacific and Canada, all showcasing the diversity and complexity of people of African descent. Set in Los Angeles, it also includes one of the U.S.s largest art festivals.
The Air We Breathe brings together thirty visual artists and eight poets who offer their commitment and creativity to the cause of marriage equality, featuring commissioned works by artists including D-L Alvarez, Martha Colburn, Simon Fujiwara, Robert Gober, Ann Hamilton, Raymond Pettibon, and Amy Sillman interspersed with new poetry by John Ashbery, Dodie
Murals for The Museum of Modern Art, Nov. 13May 14
This exhibition will bring together key works made for Riveras 1931 exhibition showcase, presenting them at MoMA for the first time in nearly 80 years. Along with mural panels, the show will include full-scale drawings, smaller working drawings, archival materi-
Catch The National Constitution Centers groundbreaking exhibit-theater hybrid, Fighting for Democracy: Who is the We in We the People?, which immerses visitors in the World War II era through seven diverse Americans perspective. Featuring letters, photos, newspapers, films and immigration documents, Fighting for Democracy reveals how World War II was a pivotal time for women and minoritiesand connects powerfully with current debates about immigration, citizenship and civil rights in America. PDJ
Fighting for Democracy: Who is the We in We the People?, October 14January 16
12
>> WHO WOMEN

CULTURE
By Grace Austin
Bessie Smith, Madonna, and Chrissie Hynde. What do these women have in common? They were all innovators of music in their respective genres and times, and they were all women. The Rock and Roll Hall of Fame, located in Cleveland, Ohio, is wrapping up its nine-month long exhibit Feb. 26 entitled, Women Who Rock: Vision, Passion, Power. Showcasing womens role in rock music, as well as popular music and popular culture, the exhibit highlights influential female artists, some famous and some not, over a ninety-year span. The exhibit is a sprawling, colorful odyssey spanning three floors, beginning with Lady Gagas simple childhood piano adorned with family and childhood photos of the star. Walk up a level and you are transported into dark rooms filled with audio and video tributes, memorabilia, and fantastic costumes and dresses, including Chers Half-Breed dress, Grace Slicks Woodstock garb, and Lady Gagas ode to beef jerky, the infamous meat dress. With a lifesize portrait of Joan Jett welcoming visitors into the exhibit, the foremothers of rock begin the tour. These women, like Ma Raney and Billie Holiday, combined divergent styles of R&B, gospel, and country to create what is now known as rock n roll. The exhibit pushes on, traipsing through another full floor and eight eras of music and memorabilia.
INA TURNER, JANIS Joplin,
Milestones in womens, American, and world history are displayed, as well as brief biographies and career overviews of the women rockers. The exhibit also highlights female songwriters behind the scenes of the famous acts, like Carole King and Ellie Greenwich. Some of the famed acts are supplemented by less well-known but equally talented acts, including Goldie and the Gingerbreads, the first all-female group to play their own instruments to be signed to a major record label. For all the milestones through the decades, many women in music felt tremendous odds in a male-dominated industry, as Meredith Rutledge, Assistant Curator, can attest to. Women were outsiders in the music industry. Rock music, especially, has been a boys club from the beginning. Women were seen as novelties, the chick singer on the side. Women who had strong ideas about being taken seriously were seen as threatening to the male establishment, said Rutledge. Up to the 1980s, many radio staJanuary/February 2012
tions corporate offices set an informal limit of records by female artists per hour. Other mucisians, like Loretta Lynn, felt the corporations maledominated, traditionalist sway on their music. Loretta Lynns song The Pill is
14
ROCK!
Clockwise from the near left: Aretha Franklins 60s garb takes center stage; The top floor of the exhibit starts with the 70s and moves to today; Janelle Monae, one of the latest divas, wears tux-inspired suits; the first floor of the exhibit showcases many eras of rock.
a pretty straightforward song about a rural woman who has discovered freedom from washing diapers and filling bottles all the time because she found birth control. At the time the record company wouldnt touch it because it was too hot, [releasing it
two years after its recording]. Doctors would [approach] Loretta Lynn after her performances and thank her for that record because they had been trying to promote family planning, said Rutledge. She really opened up a dialogue. For a pop record to have that
much power is really incredible. Inspired by hard-rocking Led Zeppelin, bands like Heart in the early 70s portrayed an edgier female image than the singer-songwriters of the time. They showed you didnt have to stand behind an accoustic piano or guitar and sing sweet folk songs, said Rutledge. You could be a rocker. Later on, the punk and post-punk era gave women another avenue for expression. Women could be what they want to be. Punk rock was a perfect vehicle for a woman because women are outsiders in the music industry to begin with. Punks all about sticking it to the establishment and thwarting the given order, said Rutledge. To this day, there is a significant disparity in the music industry, specficially in the top positions and background. Behind the scenes, on the business end, as producers, women executives, women are still finding theres a glass ceiling, said Rutledge. Through this exhibit, Rutledge hopes not only to impart a message of female empowerment, but also one of inclusion. This exhibit is not just a womens story, its a human story. Im so happy people are responding in a [good] way. People are really seeing the humanity, said Rutledge. more on page 87
15
CULTURE
MEDIA & REVIEWS

Five Influential Reads on the African-American Experience
The Autobiography of Malcolm X, as told to Alex Haley

Instantly the often-celebrated, always notorious Malcolm X captures the reader in this seminal autobiography, which although written nearly fifty years ago, is still tremendously relevant and influential. A seering, raw read, The Autobiography of Malcolm X was named one of Times most important nonfiction books of the 20th century. Although Malcolm Xs delivery and affiliations were controversial, his basic message of black pride, firstperson account of racism and deprivation, and the power of education still ring true today. My application had, of course, been made and during this time I received from Chicago my X. The Muslims X symbolized the true African family name that he never could know. For me, my X replaced the white slavemaster name of Little which some blue-eyed devil named Little had imposed upon my paternal forebears. The receipts of my X meant that forever after in the nation of Islam, I would be known as Malcolm X.Excerpt from The Autobiography of Malcolm X.
Invisible Man, by Ralph Ellison
Africana, ed. by Kwame Anthony Published as a complete work Appiah and Henry by Ralph Ellison in 1952, Louis Gates, Jr.
Invisible Man is a story about a young black mans journey in search of success and ultimately, himself, in the early twentieth century American South. From a Battle Royal in his hometown, to a disappointed end at an all-black college, to the streets of Harlem, the Invisible Man quickly learns how unforgiving the world can be, and how different vision and reality are the further one travels. Winner of the 1953 National Book Award and the 1992 Anisfield-Wolf Book Award, Invisible Man is considered to be a milestone in American literature and has continued to engage readers for over half a century. A complete guide to the African and African-Americaan experience, this 2000-page encyclopedia was inspired by W.E.B. Duboiss vision of an African encyclopedia. A must read for anyone interested in black history, the encyclopedia ranges from aardvark to Zydeco. A highly-organized and cross-referenced tool complete with maps, historical photographs, and charts, Africanas scope is much greater than any history book available. Although an updated edition is well-overdue, the over 3000 articles provide enough reading for a lifetime.
I Know Why the Caged Bird Sings, The Help, by Kathryn Stockett by Maya Angelou
Kathryn Stocketts 2009 novel about African-American maids and their white employers in early 1960s Mississippi became a media phenomenon, selling over five million copies and spawning a film that became the sleeper hit of summer 2011. Despite extensive media coverage, the book is still an absorbing, funny, and sometimes heart-breaking account of the help. An insiders look at the AfricanAmerican women who ran white households and raised their children, The Help is a recommended read for those who gravitate away from the political undertones of many Civil Rights-Era books. Maya Angelous 1969 autobiographical novel about her early years has become a modern American classic. Dripping with colorful imagery and emotional, sometimes comical tales of AfricanAmerican life pre-Civil Rights in rural Arkansas, St. Louis, and California, I Know Why the Caged Bird Sings is critical for anyone interested in African-American authors and the African-American experience. One of the most widely banned books, I Know Why the Caged Bird Sings takes its title from the metaphor for a chained slave, a caged bird, telling the story of Angelous disrupted family life, abuse at a young age, the racist injustices of African-American life, and her own literary salvation.
Reaching out to Latin America through new iPad App

AFP continues to develop its presence on the iPad with versions in Spanish and Portuguese, following its launch in English in September. This new application allows access to a selection of news stories, photos, video and graphics produced by the Agencys Spanish and Portuguese editorial desks backed by AFPs worldwide network of journalists. The new app has two sections loaded with stories, photos, videos and graphics to provide a deeper understanding of the news: Reportages: AFPs take on the world, covering subjects such as society, the arts, and fashion; and Analyses: providing an in-depth look at stories making the news. The launch of an iPad application in Portuguese and Spanish is part of a series of investments underway in Latin America. AFP wants to position itself closer to greater public demand for international news which only a global news agency, with a network of 1,500 journalists in 150 countries, can provide in an immediate and relevant way, said Emmanuel Hoog, Chairman and Chief Executive of Agence France-Presse, through a press release.
16
FRESH
lockheedmartin.com/how
PERSPECTIVES, CREATED
DAILY.
2010 Lockheed Martin Corporation
THIS IS HOW
Diversity is more than a goal. Its a necessity. When facing down the most important projects in the world, every idea counts. Every viewpoint matters. Thats why, at Lockheed Martin, we not only believe in diversity. We embrace it. Because diversity is the how that delivers the most innovative solutions to some of the most complex problems imaginable.
>>
T
By Grace Austin
PHILANTHROPY YEAR UP PARTICIPANTS

portunities that low-income youth and their wealthier peers face post-high school. While well-off young adults may head off to college or travel the world, lower income youth often become trapped in cycles of dead-end jobs and living paycheck to paycheck. Coupled with a downtrodden economy, these situations can seem even more devastating to a young person with seemingly no options. Founded in Boston in 2000, Year Up attempts to combat this opportunity divide. A one-year program designed for young adults from the inner cities, Year Up trains students in business and technical skills while incorporating a corporate internship program. The program focuses on two growing industries, IT and financial services.
HERE EXISTS STRONG disparities in the op-
GAIN A LEG UP IN BUSINESS WORLD

Gerald Chertavian, the founder and CEO, was an active Big Brother in Manhattan beginning in the 1980s. His relationship with his Little Brother David inspired him to create an organization focused on high support, high expectations. Year Up serves over 1,000 young adults each year in nine urban locations throughout the country. The Year Up Alumni Association currently maintains over 1,000 members. Statistics are remarkably high for internship placement and overall success rates, a feat that is not lost on Sarah Janas, Marketing Manager. Theres nothing on a national level that does what we do. We really bring together two very different groups of people: the disadvantaged urban youth, and corporate partners that are struggling to find entrylevel talent. Its kind of a win-win situation. Were very proud of it, said Janas. Jose Castillo can attest to the programs success. Castillo graduated in July 2010 and now works as Development Coordinator for Year Up. I thought is was a great opportunity for myself in the situation I was currently in. It was something I kind of fell in love with, said Castillo. If I hadnt done the program, I wouldnt have necessarily had the opportunity to see what corporate America is about coming from where I came from. The Economic Mobility Program, a non-profit company whose goal is to find successful programs for the economically disadvantaged, has found participation in Year Up improved a Year Up Boston Executive Director Casey Recupero (right) works with student Iman graduates annual earnings by 30%. Cohen Whitaker. Iman interned at Fidelity Investments, and is currently employed by Its really fantastic. Its the first report them full-time.
PROFILES IN DIVERSITY JOURNAL January/February 2012
18
Students solve a math problem in the classroom.
Former Boston interns Jose Castillo and Brittany Davis work together on a class project.
Year Up New York students Ramalo Singh and Reinette Ross work on fixing a computer for a class project.
with hard data that was years and years in the making and a lot of time went into it. Its great to see the numbers. We always knew it worked, but it was tough to back it up, said Janas. The proof is therethe program works. One of the organizations goals is to teach professional and business skills, including how to successfully work in a corporate office and talk to colleagues and employers in a professional manner. Our students are learning soft skills and technical skills driven by the market. [They] are learning business writing, customer service, professional skills, and various things like this, said Tamika Mason, Director of Organizational Development. We also do resum writing and interview skill workshops. We do a number of things for our students to enter into college part-time or full-time as well as transition them into the next fulltime [job] opportunity. The corporate internship program partners with leading companies in a variety of fields, including Harvard University, Staples, Wells Fargo, Google, and Mount Sinai Hospital. This portion of the program lasts six months. The internship taught me the different personalities you deal with on a daily basis with colleagues as well as the clients. It taught me how to adjust and keep an open mind, and focus on the task at hand, said Castillo. Another unique feature at the organization is the amount of mentoring and guidance available. Thirty-five students are placed in a learning community, with ten staff members guiding them through the year-long process. Those staff members may have other functional jobs; they may be in marketing, admissions, or operations, but they are there to help the students. Having one point of contact thats going to ask students about
their growth and development and how theyre doing at each of the transitional stages has really been key to the advising relationship. Thats our way of making sure no students fall through the cracks, said Mason. In regards to diversity, a majority of participants in the program are African American and Latino. Year Up has tried to mirror this within their organization. We make sure that while were doing our recruiting, were ensuring that there is a diverse pool among multiple dimensions of diversity, not just race and ethnicity but gender and other dimensions. We make sure that we make hiring decisions only after we have great, diverse pools of talent, said Mason. In the future, Year Up looks to expand further, making its services available in more cities and to more youth. In five years, we see ourselves growing to three more cities and doubling the students we serve and the staff that we have supporting our services to students. We [also] want to see system changes on the national and local level. We recognize that the systems [our students] are operating in and going to school in helps contribute to the opportunity divide that exists in America, said Mason. We want to serve [disconnected youths] by the millions. Castillo already sees the difference Year Up has made on himself, and reiterates the organizations message of closing the opportunity divide. Year Up is reaching out to the community and giving these opportunities to a lot of kids who feel like they dont have them but theyre really there for them. Through the whole year, month to month, I started to realize that everything I was doing was having an impact on my peers as well, said Castillo. Its taking that initiative and knowing that everything you do has a direct impact on everyone around you. PDJ
January/February 2012 WWW.DIVERSITYJOURNAL.COM
19
>> B
PHILANTHROPY
By Grace Austin
GIRLS INC. FOSTERS FINANCIAL

IANCA BAILEY GREW
up povertystricken and homeless in Dallas, Texas. Through a family friend, her single father was introduced to Girls Inc. when Bailey was in the fourth grade. At Girls Inc., Baileys self-esteem grew and her love of science and math was nurtured. Bailey received a scholarship from the organization and currently is a senior at Howard University. She hopes to improve clean water systems in rural Africa and has already traveled to Kenya and Brazil, met First Lady Michelle Obama, and is in the midst of applying for a Fulbright Scholarship, no small feat for a young woman of 21. Although Baileys story is inspiring, it is just one of thousands who have benefited from Girls Inc. Girls Inc. is a non-profit group comprised of many local organizations designed at helping the development of girls. What began as a response to the migration of young women to New England textile mills in the mid-nineteenth century has become one of the most successful non-profits in the United States. Girls Inc. provides many programs for girls 6-18, including math and science education, pregnancy and drug abuse prevention, media and financial literacy, health, violence prevention, and access to recreational sports. Programs are constantly being updated as a way to better aid girls in changing times. We have both the consistency and constancy as well as the orientation to change. With times changing,
Girls of all backgrounds are affected positively by Girls Inc.s programs and initiatives.
whether [through] changes in media, technology, employment opportunities or the economic environment, it means that we have to take our root values and make them constant. But the specifics of how we address the needs of the girls in that particular time need to change, said President and CEO Judy Vredenburgh. A major aspect of the organization that separates it from other girlcentric or minority-aiding programs is its focus on research. Research in recent years has extended to the use of social media, including Twitter and Facebook, as a ways to connect to girls and understand the issues that are facing them on a daily basis. The majority of research and evaluation, though, is conducted by the NRC, or National Resource Center, which also provides the foundation for Girls Inc. programs. For example, the Economic Literacy program challenges a traditional lack of
female role models and stereotypes of female money management by providing tools to manage, save, and invest money. Indeed, the previously-mentioned lack of role models is addressed in many programs, providing girls, especially girls of color, with role models in traditionally male-dominated fields, like finance and STEM. Vredenburgh further explains the use of role models in the programs. We have accomplished women in particular fields come into the classroom and teach part of our curriculum to the girls, and they get to know the girls and build relationships to them. They open up doors of possibilities in the girls minds. They think this woman looks like me; I could be in the lab or be an accountant, too. We think that having a long-term, sustained role with the professionals is important, said Vredenburgh.
20
LITERACY, EDUCATION
We have accomplished women in particular fields come into the classroom and
teach part of our curriculum to the girls, and they get to know the girls and build relationships to them. Judy Vredenburgh President and CEO
hiring opportunities. In an effort to understand its demographics, many Girls, Inc. employees are bilingual and keep themselves up-to-date and knowledgeable about issues in the communities they serve. Diverse board representation is another fundamental part of Girls Inc.s makeup. As an African-American woman working in corporate America for the last 25 years, and growing up in a community where there werent a lot of role models engaged in corporate America, I believe its very important for me to give that to the young women that are engaged in Girls Inc. so that they dont have the same sort of lacking in their lives and their experiences. If I can enable them to have the skills that I believe are necessary to be successful in a role like mine, that is a huge opportunity for them, said Bridgette Heller, EVP and President of Consumer Care at Merck and a Girls Inc. Board Chair. for women are tremendous supporters of Girls Inc., said Vredenburgh. Partnerships are essential to Girls Inc.s mission, and expose girls to companies and ideas they may not have had the opportunity to explore without the help of the organization. One such partnership is with the ING Foundation; in 2009, the Investment Challenge was launched to teach high school girls about investing. Each girl is given $50,000 to invest over the course of three years, with two-thirds of gains given back to the girls towards their educations, and one-third to the local Girls Inc. organization. Over the past few years, the organization has expanded and grown. New programs like the Investment Challenge and Girls Inc. Mind + Body, which focuses on health and well-being with an emphasis on stress management, body image, and nutrition, have partnered with organizations and are gradually expanding all over the country. In the future, Girls Inc. hopes to mirror the experiences of Bailey and Figueroa, serving more girls in the future by offering them a path towards education and economic independence. The organization hopes to grow by 30% by 2015. With so many girls that could really benefit from Girls Inc, we really must grow. Our research-based programs and pro-girl way thats built on caring relationships really makes a lasting difference, said Vredenburgh. We are determined to grow. PDJ
Serving Diverse Populations
Seventy percent of girls served by the organization belong to a minority. In an effort to further reach out to minority girls, the organization has designed a national program specifically targeting Hispanic and Latino girls and communities. There is a huge need for girls from this background to have the chance to think they can become educated and achieve economic independence, and yet we werent serving this population that much. We made it a priority, and its been a huge growth strategy for us. And now, today, 19% of girls we served last year were from Hispanic/Latino background, related Vredenburgh. Abigail Figueroa, a Latino entrepreneur who owns her own upholstery business, says without Girls Inc. her life would be tremendously different. I started in a program called Eureka! in seventh grade. From there on forward, Eureka! was a big blessing in disguise. I learned a lot that was essential for me to go onto university. I didnt realize at the time, but when I started getting more involved in the program and the mentors and internships, thats when I started to see big differences in my life. [I saw] the decisions I probably would have made if I wasnt in Girls Inc., said Figueroa. Since serving diverse young women is a major aspect of the organization, Girls Inc. has tried to mirror this through its staff and
Photography by Duffy Marie Arnoult
Donors, Partnerships, and Future Growth Strategies
Girls Inc. has felt a few challenges due to the poor economy, but has had unwavering support amongst its donors and partners, which include Dove, Eileen Fisher, and Wal-Mart/ Sams Club. We have a great partnership with many companies. We also have a lot of individual donors that really believe in giving girls what they need to have a chance. Women as donors and companies that have an affinity
21
>> W
PHILANTHROPY
By Catalyst
DL
WOMEN ASK, BUT MEN DONT HAVE TO

60% 52% 45% 47% $0.00 $20,000.00 $13,743.00
maxim that women dont ask. This view is so prevalent that an entire cottage industry has sprung up to address it. The problem is that its simply untrue. Catalysts report, The Myth of the Ideal Worker, makes it clear that even when women do all the right things theyre unlikely to earn as much or advance as far as their male colleagues. For example, by looking at the career paths of over 4,000 MBA grads from around the world, Catalyst found that women were more likely than men to ask for a variety of skill-building experiences and to proactively seek training opportunities. And, as Figure 1 shows, women and men negotiated for a higher-level position or greater compensation during the hiring process for their current job at equal rates. Women do askbut get little in return. Equally skilled men advance farther and more quickly than their female peers. In fact, the $4,600 pay gap that starts from day one grew to more than $31,000 several years down the trackeven when women asked. The problem isnt the womenits the business environment. Entrenched sexism dominates, especially in talent management systems. Women are held to different standards than men: women must prove themselves multiple times to get ahead while men are promoted on promise. In fact, as Figure 2 shows, men who were at their second post-MBA job earned $13,743 more than men who stayed with their first employer. But women who had changed jobs at least twice earned $53,472 less than women who
EVE ALL HEARD the
30%
-$20,000.00
15%
14%
15%
-$40,000.00 Women Men -$53,472.00 -$60,000.00
0%
Countered by asking for a higher salary
Countered by asking for a position at a higher level
Figure 1: Percentage of Women and Men who negotiated for a Higher Position or Greater Compensation
Figure 2: Salary Differences for Women and Men Who Changed Jobs
stayed with their first employer. And gendered language still prevails, with words like aggressive or bold baked into job descriptions to describe ideal candidates. These are words more often associated with menand this explains why women are viewed as an imperfect fit for many top jobs. Until problems inherent in the system are fixed, there are some tactics that our research found especially beneficial to womens advancement. For example, women who were more proactive self-promoters were better able to advance their careers and increase their salaries, and were overall more professionally satisfied than women who were less likely to make their achievements visible. In other words, women who toot their own horn do get aheadand are happier at work too. Women can make their achievements more visible by telling managers about their accomplishments, seeking
credit for a job well done, requesting additional performance feedback, and perhaps most importantly, asking for a promotion when deserved. Doing so will help attract a sponsoran important key to advancement. Unlike mentors, sponsors advocate for you from behind closed doors and help you climb the ladder. But to attract a sponsor, women need to be visible. And companies need to do their part toothe onus is on them to identify and develop rising talent. Smart companies hold executives accountable for the success of female rising stars. Organizations that neglect talent management issues are at risk of lagging their competitors in attracting, developing, and retaining the best candidates to serve as their next generation of leaders. And business leaders would be well served by dumping myths that propagate stereotypes and unintentionally hold women back. The issue isnt that women dont ask. Maybe its that men dont have to. PDJ
Founded in 1962, Catalyst is the leading nonprofit membership organization expanding opportunities for women and business. With offices in the United States, Canada, Europe, and India, and more than 500 preeminent corporations as members, Catalyst is the trusted resource for research, information, and advice about women at work.
22
UNIQUE. TALENTED. INSPIRED.

Valuing inclusion and improving lives in our communities and around the globe. walmartstores.com/diversity
>>
W
24
HIGHER EDUCATION
How Jackie Jenkins-Scott transformed a small school into a haven for diversity in Boston
Ive spent almost my entire professional career working in inner-city communities. I was really attracted to Wheelocks unique and special mission to improve the lives of children and families. I saw the connection between what I spent my professional career doing and felt it was very compatible with the mission of the college, said Jenkins-Scott. Wheelocks current president has instituted many innovative initiatives. Her main success has been in strengthening the colleges core undergraduate and graduate academic programs, enhancing the undergraduate experience, and expanding the colleges global-reach, which includes Guatemala, Singapore, Ghana, Bermuda, and Ireland. She has instituted an International Visiting Scholars program that has been mutually beneficial for Wheelock faculty and visiting students. Wheelock also has a special connection with Singapore, where the school has been educating students for 20 years and has educated or trained nearly 25% of all early childhood educators in the country. We live in a very diverse world and we believe its important for our students to leave here as global citizens. Over the past eight years, we have been very focused on providing experiences and opportunities both off and on our campus for our students to understand what that commitment to improving the lives of children and families is all about, said Jenkins-Scott. Its transformational for students to have an international experience.
ON THE FENWAY
DIVERSITY
By Grace Austin heelock College sits on the picturesque Fenway area in Boston, just five minutes from Northeastern and Boston Universities. While Wheelock is much smaller than its educational counterparts, the college has been transformed into a model of diversity, undergoing rapid transformation under the helm of Jackie Jenkins-Scott. Only the thirteenth president in Wheelocks 124-year history, and the first African American to lead the school, Jenkins-Scotts hiring was a break with tradition. Although Jenkins-Scotts background is not in academia nor does she have a doctorate degree, her notable initiatives have made Wheelock a model for diversity. Educator Lucy Wheelock founded Wheelock College in 1888 with a mission to improve the lives of women and children. Wheelocks initial enrollment was 12 students in a kindergarten teacher training class. Over the last century, the small kindergarten education program expanded to a four-year college and graduate degree programs. For most of Wheelocks history, the school has been largely female and white. Under Jenkins-Scotts leadership, the school is now comprised of 23% students of color, up from 12% when she began her tenure. This statistic is only growing: the class of 2014 is 32% students of color. Jenkins-Scotts grew up far from her adopted home of Boston. Jenkins-Scott was born in segregated Arkansas, and grew up in working class Flint, Michigan. After attending graduate school in Boston, she became director of the Dimock Community Health Center in the Roxbury neighborhood in Boston. Working at the health center for 21 years, Jenkins-Scott helped bring health and human services to an underserved population in Boston. JenkinsScott came to Wheelock College in 2005.
New Initiatives at Wheelock
During Jenkins-Scotts tenure, an Office of Institutional Diversity, the first of its kind, was formed. Dr. Adrian Haguabrook helms the office, which grew out of the Community Diversity Initiative, a program designed to
help local diversity efforts. Haguabrook hopes to integrate diversity throughout the whole university, and make the office less of an entity on its own. Jenkins-Scott has instituted many programs that attempt to reach out to less fortunate students, all with a goal of bettering the community. One of these initiatives includes the Pre-Collegiate and Access Programs, which works with high school juniors and seniors to prepare them for college. Many of these students are often the first in their families to go to college. Indeed, 52% of incoming freshman at Wheelock are the first in their families to attend a university. There is a lot of work we are doing in the city of Boston. Our work is about helping students to understand how to prepare students for college, especially the students that typically or traditionally have the factors that dont allow them access to higher education. That office works across the city of Boston, linking the resources from Wheelock to the community and bringing the community into Wheelock, said Haguabrook. Jenkins-Scott has also inspired a higher education program targeting men to become teachers, particularly men of color. Haguabrook sees this as a critical issue. We know we are not going to be making a national impact, but the one thing we do know is that it takes some inspiration and programming to create a pilot that can be replicable [at other universities.] We convened conferences, speakers, and meetings and the result was a pilot partnership with Eagle Academy a school for young men in New York, said Haguabrook. The two-year long process targets juniors and seniors interested in making teaching their career, whether they attend Wheelock or another school. The program began three years ago. Currently there are five men from Eagle Academy and two from the Boston-area attending Wheelock College.
youth violence and the high dropout rate among urban Boston youth, and 2010 mentoring-focused Passion for Action, in which Greater Boston teachers nominated students who had shown leadership skills and a passion for being change agents. Archbishop Desmond Tutu was the key-note speaker at the symposium, while actor and activist Hill Harper spoke to students at Passion for Action. We see them as something we will do every three years. We will have another one in 2013. Out of both of these symposiums have grown successful follow-up activities. At the first symposium, the students themselves talked about how they were tired of violence in their community; they talked about taking control of their communities. They created their own organization called Spark the Truth. Spark the Truth now serves 3,000 students in the Greater Boston area, and is run by college students. Said JenkinsScott, Were very proud out of what has grown out of these two symposiums.
Capital Campaign and the Future
Community Outreach
Wheelock College has attempted in recent years to expand as a college and broaden its reach in the community. Two important events have been key to this goal: a 2007 Youth Symposium that focused on timely issues such as
Wheelock recently announced an unprecedented Capital Campaign of $80 million for the school, of which $54 million has already been raised. This is an impressive feat for a small school of 1200 faculty, staff, and students, and in a struggling economy. Were very excited about our campaign. We consider this campaign to be transformative for Wheelock College. Its the largest campaign in the history of the college, said Jenkins-Scott. The future looks bright for Wheelock College, which although is much smaller and less well-known than some surrounding universities, is looking to expand and improve diversity. Jenkins-Scott hopes to do this by bringing more diverse students and faculty to the college and incorporating technology as a major pillar of diversity. We are not going to be satisfied with 30% of our student population representing diverse communities. Its not so much about the number, but that we want to have a true commitment to diversity, said Jenkins-Scott. We think there is no other way for an institution of higher education to be thriving without that kind of commitment. PDJ
25
>>
By Nolle Bernard
HIGHER EDUCATION
Successful Diversity Strides

The enrollment numbers are not uncommon for historically white institutions across the country, but Miami has taken significant strides to combat the staggering statistics. The university has services that target multicultural and international students, women, students with disabilities, and the GLBTQ community. The Office of Diversity Affairs (ODA) provides resources for education and programming to bring awareness and inclusion for everyone, says Gerald Yearwood, Senior Director of the ODA. When you allow people to understand not only diversity but also inclusion and difference, you basically have to educate people into understanding that no ones the
iami University is a public college located in the southwestern Ohio town of Oxford, Ohio. Known for its red bricks, Public Ivy status, and married Miami graduates known as Miami Mergers, poet Robert Frost once called it the most beautiful college there is. Miami has a student population of roughly 20,000 undergraduate and graduate students, with the largest percentage being Caucasian students. As of fall 2010, the university enrolled 14,686 undergraduates. 12,271 students were Caucasian, 602 African American, 349 Hispanic/Latino, 389 Asian, 70 American Indian and 114 multi-racial.
King Library, the main library on campus
26
at Brick Beauty
same, Yearwood said. Everyones different in their own way. We have to be accepting of that, which is something that our society does not do. The foundation of ODA is to reach diverse students represented by race, ethnicity, gender, sexual orientation and socioeconomic statuses, and expose their experiences to the remaining majority. As soon as a first-year student arrives on campus the ODA exposes them to various organizations that challenge stereotypes and misconceptions. One important first-year program is Made@Miami. This program gives incoming students from diverse backgrounds an exclusive glimpse into the Miami culture three days before regular move-in. I always tag it as a three-day boot camp where students are allowed to learn as much as they can about how to navigate Miami University, Yearwood said. It gives them an opportunity to integrate with other students, both students of color and with students who are not of color. They form friendships and different ideologies in terms of how they can grow and develop over time. Through ODA, GLBTQ services are readily available to increase knowledge and support for the GLBTQ community. Workshops, lectures, and events are established during each semester where all students and staff can participate through groups such as Spectrum, GLEAM, and Haven. Moreover, ODA has a student faction from the universitys Associated Student Government (ASG) called The Diversity Affairs Council (DAC). The council is an alliance of student organizations that raise issues regarding the universitys cultural climate to boost the presence of diversity. Beyond Miamis Office of Diverse Affairs, the university created the Womens Center to meet the needs of women on campus. The formal mission statement is to advance womens full participation and success as students and global citizens through educational programs, leadership opportunities, and support and advocacy services that engage students with women and gender issues and foster womens personal and professional development, said Rhonda Jackson, Administrative Assistant at the Womens Center. The Center promotes leadership and empowerment by training several female students to become Student Ambassadors for the university. They are charged to take leadership roles within organizations, agencies and institutions within or throughout the university, Jackson said. They also take a leadership role in advocating for womens rights, womens equality and equal access for women into careers, and post-higher education experiences. Participation and open discussions are key to the Centers success. The essential message is to give females at Miami an opportunity to vocalize their needs and empower them to fight for equality and access. All individuals regardless of how they identify, whether its male, female, transgender, bisexual, pansexual, or whatever, should have equal rights, Jackson said. There should not be this patriarchal system that has manifested itself throughout our American history of men having more privilege, more access, and being paid more money than women for doing the same amount of work. The Center is an open space for women to express their views and learn how to conquer issues paramount to female health and life. Yet many wonder why women have a center devoted exclusively to their needs and not men. The reason there isnt a mens center is because its an access issue, Jackson said. Men have historically had access and privilege that women have not had. It offers a quiet space for studying and a place to communicate. But counseling services are not available. Instead, the center acts as a triage to streamline access for those seeking immediate help. We try to have students understand that you need to have absolute balance in your life and taking on more and more is not necessarily always the best, Jackson said. It might look good on a resum but it may be detJanuary/February 2012 WWW.DIVERSITYJOURNAL.COM
27
>> HIGHER EDUCATION
Above left: Students eating lunch at the Phillip Shriver Student Center Above center: Employees for the Office of Residence Life Above right: McCracken Residence Hall, located on South Campus
rimental to your health and college experience. Furthermore, in recent years Miami has shown increased commitment toward providing equal opportunities for all students and employees, including people with disabilities. The Office of Disability Resources (ODR) works to ensure accessibility for everyone attending or working at the university. ODR provides educational services, accommodations and numerous resources to ensure that everyone feels comfortable and a part of the Miami community, says Andrew Zeisler, Director of the Office of Disability Resources and the Associate Director of the Office of Equity and Equal Opportunity. The inclusion and diversity that we promote is that everybody should feel welcome on campus, Zeisler said. ODR works with individuals who have physical, mental, psychiatric, and neurological disabilities. They follow the guidelines established by federal laws and the Americans with Disabilities Act (ADA) of 1990 and the Amendments of 2009. On campus the ODR is most recognized for promoting the renovation of all buildings for updated accessibility projects, called the Miami Makeover.
28
The Center promotes leadership and empowerment by training several female students to become Student Ambassadors for the university.
Rhonda Jackson, Administrative Assistant at the Womens Center
The good thing about accessibility is it benefits all. Not everybody can use the stairs or front door, Zeisler said. But everybody can use a ramped entrance, including people with strollers, [the] elderly and people who have rolling book bags. The focal point for ODR is to include individuals with disabilities into the university community by educating faculty, staff, and peers about the significance of multiple life experiences. If you don't have a disability, eventually you may [because] thats the way our bodies operate, they break down as we get older, Zeisler said. We may have an accident that might leave us disabled. So the more we understand now and the more we do now in that area, the easier it will be for everybody. But as Miami strives to increase diversity, recent graduate Tim Lu worries that the university is focusing too heavily on diversifying race. Sometimes I will take on the belief that were doing so much that its actually over-creating this barrier that were trying to correct, Lu said. We spend so much talking about how theres not enough diversity here and everyone associates that with race. Maybe the underlining problem with diversity is that its gender, religion, and other things too. Lus parents are immigrants from the Philippines; he is also half-Chinese. Throughout his Miami experience, Lu has been a first-year orientation leader, a Resident Assistant, a member of Miamis Hip-Hop Dance Crew, and active in the Christian organization Campus Crusade for Christ. Lu supports the universitys diversity efforts, but believes achieving increased diversity will take time. The university is doing everything they can. The problem is not the solution were chasing. I dont honestly have the answer, said Lu. Im trying to play my role as best as I can.
No Hate at Miami University
n April 2010, an alleged hate bias assault riveted Miami Universitys campus. Two students leaving a student organizationsponsored drag show were victims to the attack, which occurred outside Stadium Bar & Grille and across the street from the Oxford Police Department (OPD). The undergraduate gay, lesbian, bisexual, transgender, and questioning (GLBTQ) organization Spectrum hosts drag show four times a year. But the isolated incidents served as a wake up call for the university, prompting a No Hate on My Campus campaign. The situation sucked but it presented us with this opportunity, said Spectrum co-president, Billy Price. It really led the campus to realize that these things are happening at Miami and know that theyre not okay. Price joined the coalition during his first year because he wanted to be involved in a group spreading awareness and education across campus for GLBTQ community. Its really important for me to be involved in making the campus, the community, and ultimately the world a better place for LGBTQ people, Price said. According to Price, Spectrum is a social group that supports lesbian, gay, bisexual, transgender, intersex, questioning, queer and allied students at Miami. Roughly 30 and 40 people attend the weekly Spectrum meetings. This year, the group is educating members at meetings about topics regarding allied support, strange sex practices from all over the world, political issues, the intersection of faith and sexuality, AIDS, and the concept of gender as a social construction, Price said. Spectrum advocates for equal opportunities for
all students. The group welcomes all students and community members to participate in events and activities promoting social change. For nearly 25 years, gay and lesbian alliances (GLAs) were established on campus, Price said, but several variations of such groups came and went during times when the university refused to recognize them as legitimate student organizations. According to Price, he has seen positive changes during his time at Miami. For instance, the largest growing segment of Spectrum is allied support. According to Miami Universitys GLBTQ Services website, an ally is a person who supports sexual and gender diversity, challenges those who dont, and works towards equality; often used to describe a heterosexual person who identifies with the LGBT community. Studies have shown that if you know someone who is gay, lesbian, bisexual or transgender than youre more likely to have positive feelings toward the LGBT population as a whole, Price said. Building allies is one of our goals. So much of this campus has been changing in terms of ideology and political views. Its amazing what time can do. Subsequently, on Oct. 25, 2011, Westboro Baptist Church (WBC) visited Miami University, which is a religious group notorious for picketing soldiers funerals and vehemently renouncing homosexuality. Months leading up to WBCs scheduled picketing, Miamis campus exploded with mixed reactions. Originally a member of the religious group intended to come speak during a comparative religion course. The original plan was for Westboro to come to a class on religious extremism so the professor could demonstrate his research methods and allow his class to practice an ethics-influenced empathy-based approach to studying Westboro, said Price. Its really a fascinating approach when
Above left: Phi Delta Theta Gates, the entrance into Miami University from Uptown Above center: Upham Hall and Seal, famously known for the Upham Arch where Miami couples kiss under the lantern at midnight. Legend has it after the couple kisses they will be together forever. Above right: The Sundial; Legend has it if you rub the heads of the turtles at the base, you will do well on your next exam.
29
>> HIGHER EDUCATION
Above left: Trevor Cook made an appearance at Unite Miami. Above center and right: Students, faculty, and members of the community gathered on Central Quad to celebrate diversity at Miami.
the only interaction people have with them is yelling across picket lines. But the proposed visit backlashed when the student newspaper, The Miami Student exposed the visit to the community. Upon hearing the news, Price and Spectrums Leadership Team prepared by extensively researching the tactics and beliefs of WBC. Then the department of comparative religion retracted the invitation of WBC member Shirley Phelps-Roper. As a result, WBC announced on its website a plan to picket the university. Instead of reacting with adverse hatred, Spectrum collaborated with 43 co-sponsors to host counter-picketing event during the scheduled protest and White Out Hate campaign. We knew that people would initially want to stand there and scream back at them, Price said. Westboro is really great at eliciting this knee-jerk response that provides conflict and fodder for the media. We really didn't want to enhance them in any way. We decided to have an event removed from where they were trying to be to draw people away to keep the exposure down, he said. The event stood as an alternative for people, protecting them from the emotional terrorism or possible litigation from WBC if students or community members cross the line, Price said. Moreover, the White Out Hate campaign was charged as a silent protest tactic for students to show solidarity throughout the day before WBC arrived. Spectrum also hosted a teach-in on hate to discuss the status of hate crimes and hate groups in America. The counter-picket event raised money for a local veterans fund and an LGBT cause with about 500 people cycling throughout. It was an affirming experience and we really had one Miami community at that event, Price
said. It wasn't just LGBT allies. It was everyone just coming together against this all-encompassing group. Spectrum is a resource for students seeking a safe place to express struggles with sexuality and to celebrate the GLBTQ community. Were open to absolutely everyone, Price said. We cant really build walls when were trying to tear them down.
Miamis first African American and Female Dean of Students
n April 15, 1970, Miami University students overtook Rowan Hall, the U.S. Navy ROTC building, as an aggressive protest against the military. The sit-in marked a historic event in Miami history when students united to express Vietnam War grievances and demands for university change. Students demanded three things: the immediate removal of ROTC programs on campus, the cancellation of academic credit for ROTC, and the universitys adherence to the equality standards expressed by the Black Student Action Association regarding the lack of black faculty, students, and courses. At the time Miami enrolled 299 African-American students out of the total student population of 14,200. By 1985, Miami saw an increase in AfricanAmerican enrollment, faculty, and staff. This was the Miami University current Associate Vice President and Dean of Students Susan MosleyHoward found when she arrived as a counselor in 1983. Mosley-Howard is the first woman and first African American to hold the position of Dean of Students at the university. Up until the time I was selected for this position, wed always had white men as the dean of
30
students, Mosley-Howard said. Thats a bit of a shift for Miami University. At first glance, Mosley-Howards petite stature and cheerful composure does not characterize a dean of students responsible for student conduct and discipline. Yet at Miami the role of the dean of students is crafted to focus on the holistic university experience of shaping students educational and social development. What attracted me to the position is that I thought as a mental health provider, as a faculty member, as someone who studies how collegeage students develop, I could lend my expertise to making sure that Miami was providing the kind of experiences students would need to really thrive, Mosley-Howard said. It went way beyond conduct and helping students understand how to be personally responsible. Twenty-seven years ago, Mosley-Howard joined Miamis Student Counseling Service as a new psychiatrist seeking teaching, counseling, and research opportunities. She earned her PhD in educational psychology from Michigan State University, has a Masters degree in educational psychology. and received a Bachelors degree in psychology from The University of Michigan. But Mosley-Howard never expected to become the university dean of students. When she arrived at Miami, Mosley-Howard thought the university was a good place to start a career in educational psychology. Since then Miamis atmosphere has changed because the universitys focus on diversity has intensified. In 1983, I could almost name every student of color on this campus, at least in the entering class, said Mosley-Howard. I can no longer do that. In terms of the composition, the number of students we admit to Miami who are historically underrepresented, weve steadily progressed in that area.
Mosley-Howard attributes Miamis current climate to the decades she spent on the red-brick campus watching the campus evolve. She looks at improving diversity in three areas: the university composition, climate, and curriculum. At Miami, her job is to evaluate the universitys climate and curriculum to assess ways to attract and retain multi-cultural students. Progress is evident in relation to curriculum and composition, but an openly accepting atmosphere at the university still needs work, Mosley-Howard said. I expect a lot out of Miami, Mosley-Howard said. Miami expects a lot out of itself. Because we have a healthy sense of restlessness on this campus, in terms of what were trying to accomplish, were not going to be satisfied until we really reach the aspirations of being a campus that represents the world. I want student of color to have the same love for Miami that I have for The University of Michigan, Mosley-Howard said. I had a wonderful experience there and a lot of it is because I felt validated as a young scholar I want Miami students to have that same feeling because I know how powerful that can be. We have some students of color who feel affirmed but we also have some who dont. PDJ
Above left: Dare to Understand is a Miami University mural. Above center: This mural welcomes students into the Womens Center. Above right: Dare to Be by David Strickland; August 21, 2009.
Up until the time I was selected for this position, wed always had white men as the Dean of Students. Thats a bit of a shift for Miami University.
Susan Mosley-Howard, Associate Vice President and Dean of Students
31
>>
By Patrick Hayes
CASE STUDY
S
ERVING THE NEEDS OF THE POPULATION OF FLINT, MICHIGAN, IS NO EASY TASK.
MILITARY GOVERNMENT
Mayor Dayne Walling, tries to meet all of these very different needs. I took an oath when I was sworn in as mayor to serve all people in the city, and I take that commitment very seriously, Walling said. Democracy is all about finding common ground among diverse perspectives. I believe that the solutions we identify as a whole community are much better than what one group or one neighborhood would come up with. Walling, who was re-elected in November to his second term as the citys mayor, is a product of Flint Public Schools, which helped him understand the diverse needs hed need to meet when he was elected in 2009. I grew up in Flint and graduated from Flint Public Schools, Walling said. I was part of the first generation that came through racially integrated public schools here. From a very young age, I was interacting with kids from all different parts of the city, from families of all different income levels. It taught me a lot about the different backgrounds and perspectives that people come from. One of the first initiatives he put in place was designed to give residents of the city a chance to make demands on their government leadership: Neighborhood Action Sessions. The public forums essentially started a dialogue between residents in all parts of the city and local elected officials, law enforcement, and other administrators. Wallings administration hosted more than 40 of these sessions in neighborhoods, churches, businesses, schools, and community organizations and sought input about the services residents felt were most vital. Not surprisingly, the feedback was very different depending on the audience, something that Walling felt has been useful. The process was very effective
Automotive hub Flint, Michigan is attempting to REBRAND itself through redevelopment and minority feedback. At the center of this is Flint-born and -bred MAYOR DAYNE WALLING.
Most notably, coming home provides insecurity when soldiers are left without jobs. Hiring military and veterans has become a priority for many corporations and a new aspect of diversity and inclusion in every workplace across the country. A city once known as the birthplace of General Motors and a monument to the once-great manufacturing power of America has now become a national symbol of the crisis that befell many Rust Belt cities when those manufacturing jobs began to dwindle. Still, bolstered by an emergence of new business opportunities, a diverse population, and a mayor who grew up in the city during its more productive days, Flint could be on the verge of a major turnaround. Flint is 57 percent African American, according to the 2010 U.S. Census. The city faces several challenges not only due to its racial diversity, but also the changes caused by a dramatically shifting economy. Moving from an economy primarily dependent on General Motors and the automotive industry to a more well-rounded market not at the mercy of the erratic auto industry has been a major focus of late by city leadership.
Because of the steady loss of manufacturing jobs, Flints unemployment rate is nearly 12 percent. Flints poverty and crime rates are unsurprisingly high as a result of those unemployment figures. But the citys composition is no longer just people with roots in the manufacturing industry. Flint is home to three colleges: University of Michigan-Flint, Kettering University and Mott Community College. UMFlint is the fastest growing public university in Michigan; Kettering is one of the top engineering schools in the country according to U.S. News and World Report; and Mott was recognized by the White House this fall for its emphasis on workforce training programs. Combined, the colleges bring nearly 9,000 students per day into the city limits. As a result, the publics expectations of government have become more nuanced. Citizens in the most crimeriddled areas are concerned foremost with public safety. The unemployed want local government to help create jobs they are qualified for or provide training programs to help them land work in new fields. The college crowd is interested in adding attractions like restaurants and entertainment venues closer to the campuses. The citys administration, led by
32
Walling speaks to TV viewers about his latest venture for Flint.
because it allowed everybody to get involved right in their own neighborhood, he said. We had nearly 1,500 people participate in that process. Jared Field, a resident of Flints Bradley Hills neighborhood on the citys west side, notes that the citys diverse population and opinions are a key to turning things around. Ive heard stories my whole life about Flint and what it was like in its heyday. I made the decision to move into the city because I know, without a doubt, that positive change comes from within, Field said. We have a healthy mix of people living in this city, people whose experiences cover a broad spectrum. To make another heyday possible, we have to continue to harness the power of a diverse population and inspire more people to take ownership of Flints future. Field also said that although Walling, like any elected official, faces his share of criticism, his administration has established an open line of communication with residents. During Mayor Wallings tenure in Flint, a new economic reality set in and it has been an adjustment for ev-
eryone, Field said. I respect Mayor Walling for his willingness to make tough decisions aimed at right-sizing our city. In the midst of a national recession, Walling has helped create an environment of cooperation focused on comprehensive solutions for a city on the rebound. Walling noted that, despite the crime and poverty the city has experienced over the last three decades, Flint has a long history of different races and backgrounds working together in unison. In 1968, for example, Flint was the first city of 100,000 or more people in the United States to pass an open and fair housing ordinance. They passed it by referendum other cities put something similar in place by a city council or commission voting, but a majority of Flint voters supported an open housing referendum that eliminated a lot of the deed restrictions and allowed people of all racial and religious groups to live anywhere in the city, Walling said. We have a proud history of cooperation that goes along with the ongoing challenges of racial
and socioeconomic inequality. Wallings work as mayor has focused on one major common solution that he believes will solve a multitude of the citys problems: redevelopment. Redevelopment creates jobs, which reduces unemployment. It also reduces blight, which fosters safer neighborhoods. Redevelopment brings entertainment and attractions into the city, which encourages not only Flint residents but outsiders to visit and spend money in the community. Wallings development initiatives have targeted all regions of Flint. The new jobs and developments in the city have positively impacted neighborhoods in all parts of the city, Walling said. We have a new state of Michigan Department of Human Services building that is anchoring a commercial and retail plaza on the citys north side. We have a major infrastructure improvement from the expressway to our college corridor that was put in on the citys west side. On the east side, we had major demolition and neighborhood improvement work that has been done with federal grant funds. On the south side, a major pharmacy company has moved their headquarters into the city of Flint. We have a comprehensive, city-wide strategy of improving the infrastructure and bringing new development to all parts of the city. One theme, though, has been present in all of the decisions Wallings administration has made: diversity. He believes that more feedback from different groups of people will ultimately lead to a stronger city. Concludes Walling: The developments and initiatives that can be supported by a diverse group are more sustainable over time, more resilient to market change, and they end up benefitting more families. PDJ
Patrick Hayes is a freelance journalist based in Michigan. Read more of his work at his website, www.patrickhayes.net, or follow him on Twitter @patrick_hayes.
33
>>
By Grace Austin
From the FRONTLINES to the OFFICE
TRANSITIONS MILITARY RETIREES AND VETERANS FACE IN THE WORKFORCE
ing home provides insecurity when soldiers are left without jobs. Hiring military veterans has become a priority for many corporations and a new aspect of diversity and inclusion in every workplace across the country. Companies like Amazon, Southern Company, ManTech International, CSX Corporation, USAA, and Northrop Grumman have made con-
OR AMERICAS RETURNING VETERANS, THE TRANSITION TO CIVILIAN LIFE BRINGS MANY CHANGES. Most notably, com-
sistent efforts to hire veterans returning from Iraq and Afghanistan and recent retirees from the armed forces. These companies were all featured on GI Jobs annual Top 100 Military Friendly Employers. Northrop Grumman ranks in the top eleven for best workplaces for military retirees and veterans. The aeronautics and defense contracting corporation has created Operation IMPACT (Injured Military Pursuing Career Transition), a program that
assists wounded veterans in finding jobs at Northrop Grumman and other workplaces. The program was installed in 2004. Program manager Michael Sullivan is proud of the Operation IMPACTs success. The program encourages hiring managers within Northrop Grumman in helping to identify career opportunities for those service members who return home from their service severely injured,
34
said Sullivan. As part of Operation IMPACT, Northrop Grumman has created the Network of Champions. A partnership with almost 70 companies, the Network of Champions works at finding suitable positions at major corporations like Best Buy, GE, and The Sierra Group. Northrop Grumman has led the way in assisting wounded warriors with career transitions. Not only Northrop Grumman, but just careers. It is essentially a consortium that provides career assistance for severely wounded veterans, added Sullivan. CSX, a transportation company that does significant contracting with the military, is approximately onequarter ex-armed forces. We have always actively recruited military because they are proven success stories for us, said Susan Hamilton, Chief Diversity Officer at CSX. CSX was also the first business to partner with the Wounded Warrior Project. Our company has Wounded Warrior interns, known as externs, serving in various departments as they engage in a program of getting back into civilian life and recovering from their injuries, said Hamilton. We have also hired some Wounded Warriors permanently. Not surprisingly, the defense industry is the one of the top hiring sectors for military retirees and veterans. The transition makes sense for ex-GIs, who often work with contractors while in the military. Its a hard transition for service personnel when they get out. The defense contractors are a natural fit -- they worked with us often in the field. Theres an inclination to go to the defense contracting industry as a first step, said Sullivan. USAA, although a non-contracting
Tips for Those Looking to Hire More Veterans:

Utilize your existing employees who are veterans/reservists to advise you on best ways to reach more veterans. They should be focus groups for you on best practices to attract and retain veterans. Civilian employers need to recognize and interpret the transitional stage from military and civilian life. For example, resume help can be beneficial for veterans and military retirees. If you are a corporation near a military installation, connect to the installation and get to know the people in that organization. You can be a benefit to them and they can be a benefit to you, said DePiro. Use military recruiting sites, like militaryrecruit.com, hiremilitary.com, and vetjobs.com. If you are a large corporation with a bigger budget, hire an ex-military person on your budget/recruiting team to better aid you in military recruiting.
company, still has a military connection. The company was founded in the 1920s to provide financial services to service members and their families. USAA currently employees approximately 2,900 military retirees and veterans. For many years, its been a core part of how we focus on hiring our employees. Its the right thing to do for our country. Veterans need jobs. The key is to finding the right fit, and the right job for the right veteran, said John DePiro, Military Talent Manager at USAA. USAA exists to take care of military veterans and their families. We like to hire them for the same reasons other companies do: leadership skills, work ethic, and management skills. Most companies find very few obstacles when hiring recent veterans and retirees. When they do, they are often rooted in the transition from military to civilian life. Veterans sometimes may not understand how their military experience translates well to the work thats done by the private sector employers. The transition from military services to civilian work can be a time of pretty intense anxiety, and some-
times veterans do not give themselves enough credit for the knowledge and abilities they have, said Sullivan. With a different focus than the defense industry, USAA has encountered other obstacles. The core job for us is customer service, whether banking, insurance, or investment services. Their skills are based in other areas, so hiring military people for those jobs becomes problematic, said DePiro. Both Sullivan and Hamilton attest to the superiority of ex-GIs as workers and recommend the hiring of military veterans and retirees. Their training is first-rate. They have technical skills and personal attributes that are easily transferable into the world of 24/7 rail transportation, said Hamilton. They understand the discipline needed to run a railroad and they are focused on the job. Sullivan agrees: Our experience is that veterans and retirees bring with them a great work ethic and leadership experience that is very difficult and maybe cant be trained. Theyre focused on mission and purpose, he continued. They have a willingness to take initiative and do what it takes. PDJ
35
>>
By John Benson
to Inspire Others
Cleveland Judge Overcomes Hunger, Poverty
fortunately common story of a drugaddicted mother, whom he watched die at the age of 13, and a physicallyabusive, chemically-dependent stepfather. By the time he graduated, Ryan had attended 11 different schools. His future was bleak. Overcoming all obstacles, Cleveland Municipal Judge Michael Ryan is a true testament to the values of faith and hard work, becoming a respected judge and community leader in Northeast Ohio. Basically the way I approached life was that I wanted to be better than everybody else because I was losing on so many fronts and other areas I didnt control, said Ryan. Thats what pushed me. I knew if I were just mediocre I would not climb above my circumstances. I didnt want to be hungry anymore like I was as a kid. Indeed, basic survival was tough. Hunger was a real problem, with school lunches his saving grace. Holes in his shoes were common, and a lack of suitable clothing made him an easy target among his classmates. Still, Ryan remained committed to his academics, which often included studying under a street light glare in a house where the power had been
ROWING UP IN CLEVELANDS LONGWOOD PROJECTS, MICHAEL RYAN FACED MANY HARDSHIPS. Ryan suffered an un-
U.S. Attorney Steve Dettelbach, WENZ radio personality Robyn Simone, and Judge Ryan
turned off. There was also his athletic prowess on the football field and track. When he wasnt studying or reading he was dedicating more time to training. After graduating from Cleveland Heights High School, he received a scholarship to Allegheny College, where he obtained a BA in English in 1993. Three years later he graduated from Cleveland-Marshall College of Law and by 2000 he was licensed to practice in the U.S. District Court for the Northern District of Ohio. In 2005 he was elected as Cleveland Municipal Judge. Ironically, Ryan was initially unJanuary/February 2012
interested in law enforcement or the courts. I had an aversion towards the criminal justice system because I had so many family membersmy stepdad, my real father, cousins, uncles who had been arrested and served time in the state penal institution or youth development center, Ryan said. I didnt want to be a lawyer; I actually wanted to be teacher. A civil liberties class in college changed his mind, in which his professor discussed the Constitution and the Bill of Rights. From that point on, Ryan focused his attention on becoming a lawyer and one day a
36
Ryan talking to students at JFK High School in Cleveland, Ohio.
judge. Ryan wanted to help children in situations similar to his own and make a difference. Today, Judge Ryan believes one of his greatest responsibilities is providing leadership to not only those who come before him but his court coworkers and legal peers. Things we do on the bench and off the bench provide leadership for other people in the community, Ryan said. I am a mentor to many people. I bring students up to my courtroom at least once a month; they get to sit on the bench and review the same materials Im reviewing. I go over with them what Im doing so they get a better understanding of what the courts function is. And a lot of kids, especially kids who come from a minority community, never get that opportunity. I try to give them a sense that this particular place is attainable. And its not something thats far off and unreachable. Ryan said he uses his past to help his fellow judges gain a better understanding of domestic violence issues. He believes a different approach is needed to handle such cases to
ensure everyone is protected. This includes the alleged victim, the defendant and any children that may be involved. Judge Michael John Ryan is truly one of the most remarkable people that I have ever met, said Cleveland Municipal Court Administrative and Presiding Judge Ronald B. Adrine. He is the epitome of focus, determination, and faith. Coming to adulthood under circumstances that would have wilted most other men, Judge Ryan persevered. Because of his own experiences, he sees the potential in all people and is adept at bringing it out of them. Ryans leadership is also evident in his relationship to the public. For most, a persons presence in Judge Ryans courtroom indicates poor choices. Ryan believes he can be most influential helping people in these situations. There have been many occasions where people will say, Judge, you dont understand the problems that Im going through, Ryan said. They dont say it but they imply I grew up with a silver spoon in my
mouth, especially when they see Im so young sitting on the bench. Im a young, African-African male, and they think, No way this guy got here and had to struggle the same way that I did. This gives me an opportunity to tell them about the issues and challenges I faced, and to tell them I didnt choose the path they did, notwithstanding the struggles that both of us probably encountered. I get a chance to talk about those things periodically when people mention those as excuses for their behavior. He added, Theres an old phrase my fraternity brother used to tell us all the time: Excuses build bridges that lead to nothingness. Its a paraphrase of a longer quote but I understand what it meant. Dont make excuses. Get it done. There are right options to make and if you make the wrong ones, accept responsibility and be willing to turn your life around and do things the correct way. PDJ
John Benson was born and raised in Parma, Ohio, a suburb of Cleveland. He enjoys reading Mark Twain to his sons Zach and Jonathan.
37
>>
Edited by Grace Austin
ENTREPRENUER
Always Prepared with Always Prepped

capital for investment. Hassan quit his job seven months ago to devote himself full-time to the start-up. Hassan is currently the only fulltime employee, although there are four part-time workers. The company has not been immune to financial challenges stemming from the economic downturn. The aforementioned capital has been more difficult to come by compared to Hassans last venture into entrepreneurship. People are still afraid to write investment checks. Investors tend to want to see you further along than they wanted to see you further along five to seven years ago. Weve had to do more with less, until weve felt like we were comfortable enough to raise capital for the business. Thats been tough. Working nights and weekends with your colleagues is a challenge when youre trying to create a good product, said Hassan. Hassan has also found challenges because of his youth. Only 25, Hassan finds the education business a tough place for a young entrepreneur. Education is primarily a business where older people generally have the authority and the input. There arent a lot of 25 year-olds doing what Im doing. When I go into a school district where we want to test our product, although most people are receptive, I do find a lot of older educators who [have been] doing this for 30-40 years saying kids cant just learn online or the tools arent developed enough. Its been frustrating dealing with an older generation who dont believe that technology
AHAD HASSAN BEGAN
dreaming of an online company that would help kids utilize online resources while working at his previous job at Daylert, Inc. Not a stranger to entrepreneurship, Hassan began Daylert, Inc., a social calendaring service for college students, which later was acquired by education company Intelliworks. Hassans second business idea became a reality in March 2011, when Always Prepped, a math prepatory website, was created. Only 6% of kids K-12 are actually engaging with online tools. Were building a platform for kids, parents, and teachers to engage in content and curriculum in a fun way on the web for free or for a small fee, said Hassan. A native of Bangladesh, Hassan moved to the United States when he was six years old, growing up in the metropolitan Washington, D.C./ NOVA area and later attending Virginia Tech. Currently, the comPROFILES IN DIVERSITY JOURNAL
pany is headquartered in McLean, Virginia, close to the same area where Hassan grew up. Hassan was a local tutor at National Foundation for Teaching Entrepreneurship (NFTE), an innercity tutoring and mentoring program, and enjoyed tutoring throughout high school and college. I love helping kids learn. At my last job at Intelliworks, we werent doing anything to advance learning, which is really where Im passionate. It was a combination of this and noticing kids going to these brickand-mortar facilities like Sylvan and Kaplan. Parents are paying a lot of money [at these organizations] to basically access worksheets. I saw it [AlwaysPrepped] as offering the same services in a physical location online for maybe a tenth of the cost. As an entrepreneur, you take an idea like that and you build on it, said Hassan. Always Prepped is still in the infant stages of growth, with Hassan currently searching for significant
38
>>
H
can be a great supplement to what kids are learning in the classroom, said Hassan. Despite these challenges, Hassan sees the company expanding within the next year and in the future. We have a really big vision for what were trying to accomplish. We are focusing on engagement, an area that is underserved. We believe the curriculum problem has been solved, or that its been worked on by so many people, and we dont want to focus on that, said Hassan. We are
focused on engagementcan we build a game, a platform, an application where kids want to use over and over again. We want to see millions of kids engaged in our platform on a daily basis. Hassan also sees Always Prepped in classrooms across the country. We want to make a portion of our product free, where schools and teachers can supplement what theyre doing in the classroom. Id love to see our product in elementary schools across the country, said Hassan.
With a genuine focus on improving education, Hassan is leveraging his youth and drive to create an start-up that looks to chalHASSAN lenge test-prep giants Kaplan and Sylvan. If Hassans dedication and previous entrepreneurial success are any indication, Always Prepped should continue to grow in years to come. PDJ
AGENT ANYTHING DESIGNED TO
HELP CASH-STRAPPED COLLEGE STUDENTS

day you are [in college] to make good grades, said Schiff. Combining flexibility and the ability to make actual good money are key to Agent Anything. Schiff compares Agent Anything to eBay, but instead of goods, offering services. Those with missions post them on the website, which can range from errands to deliveries SCHIFF to handing out flyers. While acting as a liaison between students and consumers seems like a simple concept, Agent Anything has received considerable traffic, and is hoping to expand further from the New York/New Jersey metropolitan area. We get a lot of emails from people asking us to bring Agent Anything to their area, said Schiff. In the next few months, were going to be looking carefully at where the majority of these emails are coming from and start expanding in those areas first. PDJ
when he dreamed up Agent Anything, a company designed to help college students strapped for cash find quick, convenient jobs. One of the things you are seeing more commonly are the number of students that are in school and working at the same time. The more time students have to spend working, the more their grades suffer. At the end of the
ARRY SCHIFF WAS a junior at Princeton
39
>>
T
40
JACKTHREADS
KEEPS YOUNG MENS WARDROBES FRESH AND POCKETS FAT
have persuaded many entrepreneurs, including young entrepreneurs, from establishing new businesses. But the forlorn economy has never been a factor in Jason Ross decision to start JackThreads, an online mens fashion retailer. I never thought of [the recession] ever. I never wanted that to creep into mind; that was just another obstacle in my way, said Ross. With over 1.2 million members and 55 employees, JackThreads has grown tremendously from its conceptual origins more than six years I wanted to do someago. Launched in 2008, thing that I was passionJackThreads has capitalate about and was true ized on the fashionable to me. Ive always been and frugal male, offering into fashion and Ive also flash sales of up to 80% always been a discount off the original retail price. shopper, said Ross. It came to me because There was no outlet I am the JackThreads catering to cool guysI customer. I was looking saw a great opportunity. for a business plan, and
HE GREAT RECESSION of the late 00s may
With no fashion or tech background, Ross experienced a long process of trial and error. JackThreads rise was gradual, taking nearly two and a half years to launch. By the time the company was ready to present itself to the public, a marketing budget was not feasible. Just like we have from day one, we had to get creative. My thought immediately went to, Im a guy looking for these products at great prices, where do I spend time online. I knew a number of online communities that were creating content that was interesting to me. I started coldcalling blogs and print magazines, and I got them to write a story on us. Anytime they featured us, their readers would go crazy; they started shopping immediately, they were inviting their friends. It was a combination of being featured in the right places online and also creating a unique experience. Word-of-mouth was key to us, said Ross. Ross, 30, is a far cry from the middle-aged CEOs that run most companies. Ross believes being young has helped him in his business ventures, giving him the (some say fool-hardy) benefit of youth who dont have commitments and baggage like families and long employment histories. When youre young and you dont have all
ROSS the life commitments, its the perfect time. My mindset in the early days was I know its going to take me a while to figure out how to be successful on that career path, but if I work at it and I dont quit, that knowledge is going to be more valuable than anything Id learn at a corporate job. It took years to get through a lot of ups and downs. Looking at where it got me in the business, I cant imagine doing anything else, related Ross. In the future, Ross hopes to expand JackThreads, a goal already underway, as the company was recently acquired by New York media business Thrillist Co., which has significantly expanded the start-up. The opportunity today is much bigger than it ever was. We also know that there are other business development opportunities we can build off of JackThreads today, said Ross. We are constantly figuring out ways to grow the brand and evolve it. PDJ
TIMELIME
AFRICAN-AMERICAN HISTORY MONTH
Legacy of Civil Rights

WE ARE PROUD TO RECOGNIZE TODAYS BLACK LEADERS WHO ARE GUIDING US INTO THE FUTURE. WE HAVE ASKED SEVERAL PROMINENT THOUGHT LEADERS TO SHARE THEIR PERSPECTIVES ON LEADERSHIP, DIVERSITY AND A HOST OF OTHER TOPICS.
1492 A black navigator, Pedro
Alonso Nio, travels with Christopher Columbus first expedition to the New World. Known as El Negro, Spainard Nio explored the coasts of Africa.
being infected with the SMALL-POX, no boat having been on board, and all other communication with people from Charles-Town prevented.
1619 A Dutch ship brings 20 African
1758 The African Baptist, or
indentured servants to the English colony of Jamestown, Virginia. Charleston newspaper ads read: To be sold on board the Ship Bance Island...a choice cargo of about 250 fine healthy NEGROES, just arrived from the Windward and Rice Coast. The utmost care has already been taken, and shall be continued, to keep them free from the least danger of
Bluestone Church, is founded on the William Byrd plantation near the Bluestone River, in Mecklenburg, Virginia, becoming the first known black church in North America.
1775 George Washington changes
1773 Phillis Wheatleys book Poems

on Various Subjects, Religious and Moral is published, making her the first African American to be published.
a previous policy and allows free blacks to enlist in the Continental Army. Later, approximately 5,000 do so.
1787 Free blacks in New York
City found the African Free School, where future leaders Henry Highland
42
Garnett and Alexander Crummell are educated.
of a Free Black, the first novel by an African-American woman.
1791 Benjamin
Banneker publishes the first almanac by an African American and is appointed by President George Washington to survey Washington, D.C.
1839 Slaves being transported
aboard the Spanish ship Amistad take it over and sail to Long Island. They eventually win their freedom in a Supreme Court case.
1865 Congress passes the Thirteenth

Amendment, outlawing slavery, and establishes the Freedmens Bureau to assist former slaves. Slavery in the United States is effectively ended when 250,000 slaves in Texas finally receive the news that the Civil War had ended two months earlier.
1800 Gabriel Prosser tries to
1845 Frederick
organize the first large-scale slave revolt in the U.S., gathering more than 1,000 armed slaves in Virginia. The revolt fails, and Prosser and more than 35 other slaves are executed.
1815 Successful
African-American businessman Paul Cuffee finances the settlement of 38 African-Americans in Sierra Leone.
Douglass publishes his autobiography, Narrative of the Life of Frederick Douglass, An American Slave, Written by Himself, which becomes an international bestseller.
1865 General Sherman issues a
1849 Harriet Tubman escapes from

slavery and becomes one of the most effective and celebrated leaders of the Underground Railroad, helping more than 300 slaves escape.
field order setting aside 40-acre plots of land40 acres and a mulein Georgia, South Carolina, and Florida for African Americans to settle.
1866 The Civil Rights Act is enacted

by Congress on April 9 to protect the civil rights of all people born in the United States without regard to race, color or previous condition of slavery.
1816 The U.S.s first independent
African-American church denomination, the African Methodist Episcopal Church, is organized in Philadelphia.
1851 Sojourner Truth, a
compelling speaker for abolitionism, gives her famous Aint I a Woman speech in Akron, Ohio.
1870 Hiram
1821 The first black theater com-
pany in the United States, the African Company, is founded in New York.
1827 John Brown Russwurm and

Samuel Cornish publish the first African-American newspaper in the U.S., Freedoms Journal.
Revels of Mississippi becomes the first African-American senator.
1871 Civil Rights Act is enacted 1852 Harriet Beecher Stowe

publishes her anti-slavery novel Uncle Toms Cabin, which is an immediate bestseller and helps turn public opinion against the Fugitive Slave Act and slavery itself.
in April to protect southern African Americans from the Ku Klux Klan.
1829 In his pamphlet Appeal to
the Colored Citizens of the World, African-American David Walker calls for a national slave rebellion.
1909 The
1834 Henry Blair is the first
African American to receive a patent, for a cotton-planting machine.
1859 Harriet Wilson publishes
Our Nig; Or Sketches from the Life
NAACP is founded by black and white intellectuals, and is led by W.E.B. Dubois.
43
TIMELIME
1920s Harlem Renaissance

flourishes in New York City.
1961 Freedom Riders, in an effort to

test new laws that prohibit segregation, begin taking bus trips South, facing hostility from locals.
1968 Martin Luthur King, Jr. is
1936 Jesse Owens wins gold at

1936 Summer Olympics in Berlin.
1940 Hattie McDaniel becomes
assassinated by James Earl Ray at the Lorraine Motel in Memphis, TN now the site of the National Civil Rights Museum. King was booked in room 306.
the first American American to win an Academy Award, for her portrayal of Mammy in Gone with the Wind.
1976 Black History Month founded

by the Association for the Study of Afro-American Life and History. upholds affirmative action.
1945 The first issue of Ebony

is published.
1979 University of California v. Bakke 1962 James Meredith becomes

the first black student to enroll at the University of Mississippi, prompting riots.
1947 Jackie Robinson becomes
the first African-American player in the Major Leagues.
1983 Guion Bluford becomes the first African American in space. 1992 Race riots erupt after a court
acquits LAPD officers videotaped beating Rodney King.
1948 Integration of U.S.

Armed Forces
1954 Brown v. Board of Education

rules segregation in schools unconstitutional.
1992 Carol Moseley Braun
becomes the first African-American woman elected to the U.S. Senate.
1955 Rosa
Parks refuses to give up her seat, spurring the Montgomery bus boycotts and eventual bus desegregation.
1963 The March on Washington
for Jobs and Freedom takes place, where Martin Luther King, Jr. addresses the crowd with his I Have a Dream speech.
1964 President Johnson signs

the Civil Rights Act, prohibiting discrimination. leader, is assassinated.
1995 The Million Man March is held

in Washington, D.C.
1965 Malcolm X, influential black 1966 The Black Panther Party is
2003 Grutter v. Bollinger upholds the

Michigan Law Schools policy of affirmative action.
formed by Robert George Bobby Seale and Huey Newton.
1957 The Little Rock Nine are
blocked from entering high school, which leads to federal troops and the National Guard being called to Arkansas.
1967 President
Johnson appoints Thurgood Marshall, first African-American judge, to the Supreme Court.
1959 Motown Records is formed by

Berry Gordy in Detroit, Michigan.
2009 Senator Barack Obama
becomes the first African-American president. PDJ
44
INTERVIEW
Q &A with Leah Brown

CEO, A-10, Health Care
strong networking, and of course doing a quality, superior job in the work that we did. What gave you the incentive to start your own business? I was very successful at a large consulting firm, and I was thinking, wow, if Im successful here I could be successful in my own business. But really, it was the passion of loved ones that have died that really fuels me. The incentive is to gain economic independence for the company and for our employees, but also driving our mission forward of helping to heal the world. What have been the challenges in starting a business? When starting my business, [the challenge] was trying to manage the cash flow, because I was using my own money, and secondly is gaining the credibility. When youre in a clinical research company, you have to win business on your reputation because if you dont deliver it well, or in compliance with the law, i.e. the FDA regulations, then people can get hurt, they can die. So starting off, it was building the credibility to say, yes, this simple girl from New Jersey can run a clinical research organization. In the climax of our company, which was last year, when we hit $20 million, that was probably trying to control the growth. Meaning that there are entirely different challenges when people are trying to grow a company, but in parallel, when your company is growing too fast, there are also some challenges. I had to put a great leadership team in very quickly, and also control growth so that we are strategic and we are in an area that can sustain us for years to come. Why is it important for minorities and women to be economically independent? Caucasians net worth now is $113,000, while African Americans is $6,000. Mexican-Americans is $7,000. So hence, how are we going to grow black businesses so that they can achieve economic independence when average net worth is $6,000. If your net income is $6,000, that means you probably dont even have a house. And typically when youre an entrepreneur, you give your house up as collateral. If we continue to live this way, and communities of color are the ones that suffer the most in an economic downturn, then we are not going to pass wealth from generation to generation and we will be in this cycle of economic disadvantage if we continue this way. Why do you think your company has constantly been at the top of African-American-owned and women-run business lists? I think it is because of our trajectorys growth. We have grown tremendously quickly. And the reason why we have grown is because we look, we feel, and we act differently than our competitors. The investment world is looking at us, [saying] they are focused, but they are diversified in their focus.
ell me a little bit about your company and yourself. I started my business almost seven years ago out of a grieving process; I lost a close relative to HIV/AIDS. The frustration that I had from being the primary care giver to him is that we couldnt find the right medicines and the right access to good health care back then. I felt it was quite daunting and frustrating. Several years later, after hitting some major obstacles in my pretty successful life, I decided I really wanted to go back and do something to make a difference in health care. I wanted to help folks in my position to have access to the best medicines and health care. Thats why I started my company, A-10. We have two major divisions, one being clinical research, and the other is our clinical care division. We are a full-service clinical service firm. We are based out of Raleigh, North Carolina. I have about 250 employees. How did you start your company? I think I really am the epitome of the traditional entrepreneur. I started my company organically, using savings, I had a mortgage on my house, I made a lot of mistakes, went through a lot of cash, and I really got my first break through a client of ours that is still a client. So, its really organically and through hard work,
45
INTERVIEW
Q&A WITH LEAH BROWN
Facts courtesy of Columbia Law School
How do you encourage women and minorities to start their own companies and be economically independent? Not everyone should be an entrepreneur. You have to be a special type of person. You have to be a little crazy. You have to be comfortable with risk. You have to always know that there are things you wont know and be ok with that, and not everyone is equipped that way. In reality, entrepreneurs are the last ones to get paid. You have to be able to live with uncertainty. I dont encourage everyone, but the people I do, the advice I give to them, is that if youre a minority, and youre a woman, there is no excuse, and if you have the passion and foresight to own your business, there is no excuse to not be successful. There are so many government programs that support you in growing your business, and they are readily available to you. If you had to pick two, what traits are most important in being an entrepreneur? Number one is you must believe in what youre doing. And number two, you have to be comfortable with uncertainty. Be able to be creative with finances. What is the most important issue facing the African-American community? We dont have economic independence. Its frustrating. Black women are going into business twice the rate of any other [demographic]. According to the Center of Research, we are going out of business triple the rate. Why is that? Of course, the common access to capital, meaning that you cant do much when your median income is $6,000. And number two, AfricanAmerican women generally are so
Mythbusting: African-American Heritage Month

History of Jim Crow
The term Jim Crow originated in a song performed by Daddy Rice, a white minstrel show entertainer who performed in the 1830s. The singer covered his face with charcoal paste or burnt cork to resemble a black man, and then sang and danced a routine in caricature of a Southern black slave. How the term became synonymous with the segregation of blacks in the late nineteenth century is unclear, but it gradually was identified with those laws and social mores that deprived African-Americans of their civil rights.
First De-Segregation in Education Case

In 1848, Benjamin Roberts, an African-American printer, filed suit against the city of Boston, where his five-year-old daughter was required to travel past five white public schools to reach her segregated school. He based his suit on an ordinance that stated, Any child excluded from the public schools could recover damages. In the case, Roberts v. Brown, decided in 1850, the Supreme Judicial Court of Massachusetts found no constitutional basis for abolishing colored only schools. The decision was cited in upholding the separate but equal doctrine of Plessy v. Ferguson in 1896.
Professor Looks on from Outside Class

Professor G. W. McLaurin was in his 60s and had earned his masters degree when he applied for admission to Oklahoma University as a doctoral candidate in education, because the black state colleges did not have comparable programs, in 1948. After he was finally admitted to the Oklahoma University School of Graduate Education, McLaurin was forbidden to sit in the class with white students. Instead, he was assigned to an adjoining room from which he could look into the classroom. Later he was seated in the classroom but only in a seat reserved for Negroes. LDF lawyers sought an order prohibiting this form of segregation, but the district court refused to issue it. Under McLaurin v. Oklahoma State Regents, the U.S. Supreme Court eventually ruled that isolating McLaurin from the student body because of race denied him equal protection of the law and violated the 14th Amendment.
overcommitted of other things they have to support, like church activities, volunteer work, and children. We, as African-American women, have always been looked at as the anchor for everything, between family, between community, between church, and sometimes those commitments can be in direct conflict with growing a business. Is there anything else youd like to add about your success? I dont feel that Im successful. I feel like Im on a journey. Im on this journey to make a difference in the world in which I reside. Its not going to be until the journey is over
that I can determine if Ive made that positive effect. People define success as money or notoriety; I dont define success that way. I define success that at the end of your lifetime, if you have strangers who may not have known you directly being able to say that this person made a positive difference in my life, thats when you can define success. There are so many people that are very successful, and then they can do one thing to turn that around into a negative. Im very careful about giving myself or anybody else any credit; youre not going to know until at the end of the day when you finally rest if youve really truly made a difference. PDJ
46
PROFILES
Senior Executive
COMPANY: Accenture HEADQUARTERS: New York City WEBSITE: www.accenture.com ANNUAL REVENUES: $25.5 billion EMPLOYEES: 236,000 PRIMARY BUSINESS: Global management consulting, technology services and outsourcing EDUCATION: BSEE Cornell University; MBA from Wharton WHAT IM READING: Born to Run, by Christopher McDougall MY PHILOSOPHY: From everyone who has been given much, much will be demanded; and from the one who has been entrusted with much, much more will be asked. Luke 12:48 INTERESTS: Bible study, international travel, weight training, skiing, salsa, spending good times with good people
Chloe Barzey
Audrey Boone Tillman

Executive Vice President, Corporate Services
COMPANY: Aflac DL HEADQUARTERS: Columbus, Georgia WEBSITE: www.aflac.com ANNUAL REVENUES: $20.7 billion EMPLOYEES: 4,343 PRIMARY BUSINESS: Insurance and financial EDUCATION: BA, University of North Carolina at Chapel Hill; JD, University of Georgia School of Law WHAT IM READING: The Other Wes Moore: One Name, Two Fates, by Wes Moore MY PHILOSOPHY: Aim for excellence not perfection. INTERESTS: Reading, attending my childrens sporting events and activities, traveling
Whats the worst mistake a leader can make? Leaders need to be authentic. Without authenticity, respect and trust cannot exist. What was the best advice you ever received? Follow your passionwhen you do this, work becomes enjoyable. What was the defining moment in your life/career in which you understood that you were a leader? When I understood that leadership is service to others. True leaders are committed to the success of their people. When you have a cause greater than self, there is no limit to what you can accomplish. What do you think is the greatest issue or dilemma facing the African-American community today? While unemployment among the general population is about 9.1 percent, its at 16.2 percent for African Americans. For black males, its 17.5 percent and for black teens, nearly 41 percent. This impacts the family and the entire broader community. PDJ
Whats the worst mistake a leader can make? Not surrounding yourself with people that will be honest with you. What was the best advice you ever received? Dont let your title or position make you or break you. Always know who you are. What do you think is the greatest issue or dilemma facing the African-American community today? As a whole we do not seem to value success the same way we used to. Doing well in school and having a great career is not what all of our children are aspiring to do. What advice would you give the next generation of African-American business leaders? Be mindful that not only your skill set and expertise are what always matters. Your perspective and outlook as a person of color are also valuable. PDJ
47
PROFILES
Executive Vice President, Chief Administrative Officer

COMPANY: Aflac DL HEADQUARTERS: Columbus, Georgia WEBSITE: www.aflac.com ANNUAL REVENUES: $20.7 billion EMPLOYEES: 4,343 PRIMARY BUSINESS: Insurance and financial EDUCATION: BBA, University of Texas at Arlington; MBA, Troy University WHAT IM READING: Private, by James Patterson MY PHILOSOPHY: My philosophy mirrors that of Dan Amos Take care of the employees, and they will take care of the company. INTERESTS: Traveling (especially with no agenda) my family
Teresa White
William BJ Jones, Jr.

Vice President, Sales
COMPANY: Boehringer Ingelheim HEADQUARTERS: Ridgefield, Connecticut WEBSITE: www.boehringer-ingelheim.com EMPLOYEES: 40,000 PRIMARY BUSINESS: Pharmaceuticals EDUCATION: BS, U.S. Air Force Academy; MS, Texas A&M University; MBA, Stanford Graduate School of Business WHAT IM READING: The Raggamuffin Gospel, by Brennan Manning MY PHILOSOPHY: I can do all things through Christ who strengthens me. INTERESTS: Family, jazz, sports, fishing
Vice President of National Diversity Relations

COMPANY: Caesars Entertainment Corporation DL HEADQUARTERS: Las Vegas, Nevada WEBSITE: www.caesars.com ANNUAL REVENUES: $8.8 billion EMPLOYEES: 70,000 PRIMARY BUSINESS: Entertainment gaming industry EDUCATION: BS, Multidisciplinary Studies with an emphasis in Business Communications WHAT IM READING: Delivering Happiness, A Path to Profits, Passion and Purpose, by Tony Hsieh; Forces for Good: The Six Practices of High-Impact Nonprofits, by Leslie Crutchfield and Heather McLeod Grant MY PHILOSOPHY: Dont look down at anyone unless you are pulling them up. INTERESTS: Music, athletic activities, cooking, volunteerism, family time
Tony Gladney
What is your most rewarding career accomplishment? I am most fulfilled when I see others grow and achieve success. I have a drawer full of thank-you notes and cards from employees stating that I made a difference to them not only in their career, but also personally. What advice would you give the next generation of African-American business leaders? I would tell our next generation to think about what youre good at. Then think about what you enjoy doing. Finally, think about what activity can sustain you and your family. The combination of all three of those should be your ultimate goal. However, regardless of your job level, always demonstrate a strong work ethic, and if you work for a company that recognizes the value you bring, your hard work will not go unrewarded. PDJ
Whats the worst mistake a leader can make? I have very little tolerance for leaders who dont leverage the strengths and talents of their people. In my opinion, the worst mistake a leader can make is to forgo humility and assume they have all the answers. Leaders should focus their efforts on hiring the right people and providing the right vision, training and feedback to their teams, and then trust your people to deliver. What was the defining moment in your life/career in which you understood that you were a leader? My experience in Basic Training at the Air Force Academy was a defining moment for me. As a three-sport athlete in high school, I didnt respond well to upperclassmen yelling at me all day long, so it was brought to my attention that I had an attitude problem. A senior cadet took me aside and let me know that I had great promise as an officer, but would never live up to my potential if the training was all about me. I realized he was right, my focus shifted immediately and Ive never been the same. Whether in the Air Force, in sports or in business, its not about me, its about my team! PDJ
Whats the worst mistake a leader can make? Not treating your colleagues with dignity and respect, no matter the outcome. It is equally as bad to not provide others with opportunity to contribute or grow. Everyone has value. What was the defining moment in your life/career in which you understood that you were a leader? When I was the football team captain in high school, I was appointed to resolve a disagreement over the music played in the locker room. After many conversations with my teammates we reached a solution that not only alleviated tension but also established unity and acceptance of others differences. It was at that moment I realized I had the ability to lead and help others come together for a common goal. PDJ
48
Executive Managing Director, Public Institutions and Education Solutions

COMPANY: CBRE Group, Inc. HEADQUARTERS: El Segundo, California WEBSITE: www.cbre.com ANNUAL REVENUES: $5.1 billion EMPLOYEES: 31,000+ PRIMARY BUSINESS: Commercial real estate EDUCATION: BS, Georgetown University; MPA, American University WHAT IM READING: The Starfish and the Spider, by Ori Brafman MY PHILOSOPHY: Be focused. Be fair. Be excellent. INTERESTS: Martial arts, scuba diving, watching football, community service and education policy
Theodore Carter
Vice President of Training Solutions

COMPANY: Charles Schwab HEADQUARTERS: San Francisco, California WEBSITE: www.aboutschwab.com ANNUAL REVENUES: $4.474 billion EMPLOYEES: 12,824 PRIMARY BUSINESS: Financials and securities EDUCATION: BS, Valparaiso University WHAT IM READING: Road to Monticello: Life of Thomas Jefferson, by Kevin J. Hayes MY PHILOSOPHY: Never forget about the people that you are leading and about the impact they can have on you. INTERESTS: Riding motorcycles, bike riding, action and horror movies
Rod Willett
General Counsel
COMPANY: Cigna HEADQUARTERS: Bloomfield, Connecticut WEBSITE: www.cigna.com EMPLOYEES: 30,000 PRIMARY BUSINESS: Health service EDUCATION: BA, Fordham University; JD, New York University WHAT IM READING: Only the newspaper these days! On vacation or when I have more downtime I like to read historical novels or about topics that I want a deeper understanding of (i.e., the impact of healthcare reform) MY PHILOSOPHY: Never let fear stop you from being all that you can be in life.
Nicole Jones
What person (dead or alive) would you most like to have lunch with and what would you like to discuss with them? Muhammad Ali. I would like to discuss his decision to seek conscientious objector during the Vietnam War, and what is the genesis of his competitive spirit? What business leader has inspired you the most and why? Steve Jobs. His innovation, his personal creativity, his drive and ability to inspire his team to innovate and execute to higher standards, his touch with marketing, and creating a sense of expectation for Apple products. What do you think is the greatest issue or dilemma facing the African-American community today? Educating our youth to compete in the global economy and advancing and inculcating a mindset of entrepreneurship and excellence. PDJ
Whats the worst mistake a leader can make? Not developing an environment that embraces and encourages feedback. What was the best advice you ever received? Embrace change, take risks, and learn how to recover quickly. It is a matter of how to continuously evolve and position yourself for change, not being afraid to make mistakes, and not allowing those mistakes to stop you from future ventures. What person (dead or alive) would you most like to have lunch with and what would you like to discuss with them? Martin Luther King, Jr. I feel we may have disappointed him in some ways; he fought for us to be seen as a productive part of society and we are not embracing those opportunities. I would like to get his perspective on todays African American community, the issues that we face, and what we could do different to continue his legacy. PDJ
What is your most rewarding career accomplishment? Becoming a General Counsel, particularly at a great company like Cigna after I had left the organization for about a year. I remember when I first started working as in-house counsel and the position of General Counsel seemed so far from anything I could ever imagine being. When I became one, that moment came back to me and I realized how far I had come. What was the best advice you ever received? Never believe that you are as bad as people say or as good as people say. What was the defining moment in your life/career in which you understood that you were a leader? When I realized that I was nothing without the support of my team and that that support could not be commanded, it had to be earned. From that point on, I realized and embraced the fact that the accomplishments of my team defined me much more than any individual accomplishment I could achieve. PDJ
49
PROFILES
Managing Director, Citi Human Resources

COMPANY: Citi DL HEADQUARTERS: New York City WEBSITE: www.citigroup.com ANNUAL REVENUES: $65.6 billion EMPLOYEES: 260,000 PRIMARY BUSINESS: Financial services EDUCATION: BS, Cornell University WHAT IM READING: Steve Jobs, by Walter Isaacson MY PHILOSOPHY: Laugh and have fun even when times are stressful. INTERESTS: Running, cooking
Angela Celestin
Vice President, National & Defense Programs

COMPANY: CSC DL HEADQUARTERS: Falls Church, Virginia WEBSITE: www.csc.com ANNUAL REVENUES: $16.2 billion EMPLOYEES: 93,000 PRIMARY BUSINESS: Technology EDUCATION: BA, University of Texas at El Paso; MA, Naval War College WHAT IM READING: Unbroken, by Laura Hillenbrand MY PHILOSOPHY: Judge and treat others as you wish to be judged and treated. INTERESTS: Blues guitar, photography
Alvin Keith
General Manager, Digital Imaging Systems & Customer Growth; Vice President
COMPANY: Eastman Kodak Company DL HEADQUARTERS: Rochester, New York WEBSITE: www.kodak.com ANNUAL REVENUES: $6.4 billion EMPLOYEES: 20,300 PRIMARY BUSINESS: Digital imaging EDUCATION: BA, Queens College of the City University of New York; JD, Cornell Law School WHAT IM READING: The Googlization of Everything, by Siva Vaidhyanathan MY PHILOSOPHY: If we arent willing to pay a price for our values, then we should ask ourselves whether we truly believe in them at all. Barack Obama INTERESTS: Sports, music
Michael Lynn Marsh
Whats the worst mistake a leader can make? Not giving credit where credit is due. A leader is only as great as the team he or she builds. Leaders need to understand that their job is to make the team successful. In the end, a leader is responsible for what the team achieves and will be judged on that, but they must always give the credit to the people who get the work done. You have to constantly praise your team, expose your team to others throughout the organization and get them involved in what you are doing. Let others see the type of people you are developing. There is no need to take all the credit all the time. What was the best advice you ever received? Start contributing to a retirement plan early and often. Live below your means and save, save, save. I look at the uncertainty of our economy and there is a lot of stress that comes with worrying about losing a job. With a little savings comes a lot of peace of mind. PDJ
What was the best advice you ever received? Be yourself. The skill, ability, and energy that define you are the main contributors to past and future successes. This is not to suggest that there is no room for self improvement, but more a testimony to the recognition that the need to emulate the behavior of others at the expense of subjugating your personality, values, and beliefs is unnecessary. What business leader has inspired you the most and why? I have been most intrigued and inspired by Warren Buffett. From an early age he has always demonstrated a strong drive and innate gift in the world of business and finance. His entire life has been grounded in the accumulation of wealth, yet he still lives in the same home he purchased in the late fifties, drives his own car and has pledged to give away 99 percent of his fortune to philanthropic causes. PDJ
What was the best advice you ever received? Listen more than you talk. What was the defining moment in your life/career in which you understood that you were a leader? My first jury trial as a prosecutor. I understood that it was possible to influence people with my words. What person (dead or alive) would you most like to have lunch with and what would you like to discuss with them? Abraham Lincoln. Is this the Union that you envisioned? What advice would you give the next generation of African-American business leaders? Success doesnt just come from the pursuit and achievement of your own goals. Helping others to achieve theirs can be more rewarding in the end. PDJ
50
Chief Financial Officer and Senior Vice President

COMPANY: Eastman Kodak Company DL HEADQUARTERS: Rochester, New York WEBSITE: www.kodak.com ANNUAL REVENUES: $6.4 billion EMPLOYEES: 20,300 PRIMARY BUSINESS: Digital imaging EDUCATION: BFA, BAcc, MBA, the University of West Florida in Pensacola; Certified Management Accountant WHAT IM READING: The Help, by Kathryn Stockett
Ann P. McCorvey
Director, International Human Capital

COMPANY: Harris Corporation DL HEADQUARTERS: Melbourne, Florida WEBSITE: www.harris.com ANNUAL REVENUES: $6 billion EMPLOYEES: 16,000 PRIMARY BUSINESS: Communications and IT EDUCATION: BA, Ohio University; MA, Bowling Green University; JD, Wayne State University WHAT IM READING: The Help, by Kathryn Stockett MY PHILOSOPHY: Believe in yourself and never give up. INTERESTS: Global cultures, archaeology, interacting with and supporting the homeless, travel/excursions with family and friends, networking, socializing
Linda Moore-Jason
Senior Vice President, Community Affairs

COMPANY: Highmark Inc. HEADQUARTERS: Pittsburgh, Pennsylvania WEBSITE: www.highmark.com ANNUAL REVENUES: $14.6 billion EMPLOYEES: 20,500 PRIMARY BUSINESS: Health insurance EDUCATION: BS, Cornell University, School of Hotel Administration; MPM, Carnegie Mellon University, Heinz College WHAT IM READING: Mojo, by Marshall Goldsmith; A Sense of Urgency, by John Kotter MY PHILOSOPHY: S=VPAr (Success equals the alignment between your Vision, Plan, and The Right Attitude) INTERESTS: Public speaking, golf, martial arts
Evan S. Frazier
Whats the worst mistake a leader can make? Not valuing the teams that support them every day. Not surrounding themselves with capable talent. Allowing non-supportive team members to remain on the team. What was the best advice you ever received? Very few really important accomplishments are done by one person. What person (dead or alive) would you most like to have lunch with and what would you like to discuss with them? George Washington Carver. Since I grew up on a farm, Id like to discuss profitable farming then and now. What business leader has inspired you the most and why? Reginald Lewis. He was able to effectively participate in a club that remains today very exclusive. What do you think is the greatest issue or dilemma facing the African-American community today? Jobs. Economic independence is critical and education remains the key that opens the door. How do we make education available, affordable and desirable? PDJ
Whats the worst mistake a leader can make? Not to listen or receive feedback. It is important to remember that receiving feedback does not mandate that you agree with all the feedback, but it is in your best interest that you listen objectively. What was the best advice you ever received? Prepare, perform, and persevere. What do you think is the greatest issue or dilemma facing the African-American community today? We lack cohesiveness and support within our own community. We too are affected by class strugglesthe haves and the have-nots. Many of us are wrapped up in our own world. Too many have developed the mindset that I am just trying to survive. I do not have time to help others. If that had been the mindset of our ancestors, we would still be in chains. PDJ
What person (dead or alive) would you most like to have lunch with and what would you discuss with them? President Barack Obama, to better understand his strategies on breaking through barriers to become the first black president of the United States. What business leader has inspired you the most and why? There are many business leaders that inspired me by providing different models for success. Most were people that I knew personally, as opposed to those that you might read about in the Wall Street Journal or in business books. What advice would you give the next generation of African-American business leaders? Dream big, work hard, be strategic, build a strong network of mentors, give back, and base your career pathway on your strengths and personal interests. PDJ
51
PROFILES
VP Transport Solutions for Europe, Middle East, Russia and Africa

COMPANY: Ingersoll Rand HEADQUARTERS: Dublin, Ireland WEBSITE: www.irco.com ANNUAL REVENUES: $13 billion EMPLOYEES: 60,000 PRIMARY BUSINESS: Diversified industrial EDUCATION: BBA, Howard University; MBA, Stanford University Graduate School of Business WHAT IM READING: Crossing the Chasm, by Geoffrey Moore; The Most Important Thing, by Howard Marks; Game of Thrones, by George Martin MY PHILOSOPHY: Dont limit the challenges, challenge the limits. INTERESTS: My family, basketball, science fiction, philosophy, experiencing different cultures
Dwight Gibson
Managing Director, Treasury Services, Global Operations

COMPANY: JP Morgan Chase HEADQUARTERS: New York City WEBSITE: www.jpmorganchase.com ANNUAL REVENUES: TSS - $7.4 billion EMPLOYEES: TSS - 29,000 PRIMARY BUSINESS: Treasury & Securities Services (TSS) EDUCATION: BA, Long Island University; MBA, Farleigh Dickinson University; Harvard University Executive Management Program WHAT IM READING: Steve Jobs, by Walter Isaacson MY PHILOSOPHY: Always raise the bar and the whole is better than the individual parts. INTERESTS: Philanthropy, physical fitness
Lester J. Owens
Reginald Reed
Partner, Audit
COMPANY: KPMG LLP DL HEADQUARTERS: New York City WEBSITE: www.kpmg.com/us EMPLOYEES: 21,000 PRIMARY BUSINESS: Audit, tax, and advisory services EDUCATION: BA, University of Notre Dame WHAT IM READING: Warmth of Other Suns, by Isabel Wilkerson MY PHILOSOPHY: Be the best that you can be. INTERESTS: Golf, the Arts
Whats the worst mistake a leader can make? Thinking that because he or she is a leader that he has a monopoly on wisdom. What was the best advice you ever received? God gave you two eyes, two ears and one mouth. Use them in that proportion. What advice would you give the next generation of African-American business leaders? Broaden your scope. See the world, learn how to follow, manage and lead in a variety of environments and contexts. Learn a second or third language. Constantly reinvent yourself. Be humble, as you are never a finished product. PDJ
Whats the worst mistake a leader can make? Getting too comfortable and forgetting that the team is essential to the overall success of the organization. What was the best advice you ever received? Always broaden your knowledge base and take ownership. What person (dead or alive) would you most like to have lunch with and what would you like to discuss with them? My mother who passed away many years ago. I would love the opportunity to tell her how much she is missed and talk to her about her wonderful daughter-in-law B and four grandchildren. What do you think is the greatest issue or dilemma facing the African-American community today? There are still too many Africans Americans who are not receiving a higher education and dont have the means to move ahead. It is our responsibility to make sure that we are providing opportunities for those who are less fortunate. PDJ
Whats the worst mistake a leader can make? To not listen to the members of his/ her team. What was the best advice you ever received? Focus on the things you can control or impact. What was the defining moment in your life/career in which you understood that you were a leader? My senior year in high school, when I coached a youth basketball team to a 0-8 record. The kids thought I did a great job because we didnt lose any game by more than 7 points. The year before, the team lost a game 95-4. What person (dead or alive) would you most like to have lunch with and what would you like to discuss with them? Id like to have lunch with Nelson Mandela, and discuss the art of perseverance with him. PDJ
52
Robin Valentine
Partner, Audit
COMPANY: KPMG LLP DL HEADQUARTERS: New York City WEBSITE: www.kpmg.com/us EMPLOYEES: 21,000 PRIMARY BUSINESS: Audit, tax, and advisory services EDUCATION: BS, George Mason University; Certified Public Accountant (CPA) MY PHILOSOPHY: Remember that were all just human beings. INTERESTS: Being involved in and supporting womens initiatives.
Managing Director, Chief HR Officer, U.S./Canada Division

COMPANY: Marsh, Inc., a member of Marsh & McLennan Companies, Inc. DL HEADQUARTERS: New York City WEBSITE: www.marsh.com ANNUAL REVENUES: $4.7 billion EMPLOYEES: 25,000 PRIMARY BUSINESS: Insurance brokerage EDUCATION: BS, New York University; MS, University of Massachusetts WHAT IM READING: The Extraordinary Leader, by John Zenger and Joseph Folkman MY PHILOSOPHY: Always be the best at everything you do, so no one can question your value. INTERESTS: Say Yes To Success, Harlem YMCAs Black Achievers in Industry, basketball coach and trainer
Eric Hutcherson
Principal U.S. Diversity & Staffing Leader

CCOMPANY: Mercer, a member of Marsh & McLennan Companies, Inc. DL HEADQUARTERS: New York City WEBSITE: www.mercer.com ANNUAL REVENUES: $3.5 billion EMPLOYEES: 20,000 PRIMARY BUSINESS: Consulting EDUCATION: BS, Western Governors University WHAT IM READING: Career Mapping, by Ginny Clarke and Echo Garrett MY PHILOSOPHY: Make it happen! For yourself, for your career, and for your life! Remember, its not the situation with which you are faced, its how you respond. INTERESTS: Travel, exercise, quality time with my family
Montreece A. Smith
Whats the worst mistake a leader can make? Not teaching others to be critical thinkers, and not demonstrating that challenges can be important opportunities for growth. In a rapidly evolving knowledge-based environment, critical thinking is imperative to translating new information into appropriate, timely, and practical application. What person (dead or alive) would you most like to have lunch with and what would you like to discuss with them? I would like to have lunch with my grandmother, who died when I was very young. Id like to ask her about her experiences. I keep a photo of my grandparentswho look and were beautiful and happyon my laptop. Considering the time period in which they lived, their photo serves as a constant reminder that I have control over how I respond to my circumstances and environment, and that silver linings do exist, even on a cloudy day. PDJ
What was the best advice you ever received? Its experience, not money that carries the day. Allow your career to take shape by building a suite of experiences and skills and the money will follow. Additionally, get as many diverse experiences as you can. Be willing to take on every challenge. What advice would you give the next generation of African-American business leaders? Be clear about the value you bring, be in tune to the direction that your business/industry is moving and make sure you can always deliver on your promise. It is critical that African-American business leaders can compete in the marketplace by knowing their value, quantifying it in terms of business results and staying ahead of the curve to anticipate the next need for businesses, clients and industries. As the economy continues to cross borders, being a globally-minded leader is increasingly more important. Are we ready to compete? We must be. PDJ
Whats the worst mistake a leader can make? Being anything less than your authentic self. Mistakes come and go, but when you are not true to yourself, you put your personal brand at stake. What was the best advice you ever received? Every interaction is an opportunity to influence. This is a reminder not to take anything for granted. Its important that you always come prepared and also leave a lasting impression. What do you think is the greatest issue or dilemma facing the African-American community today? Creating a new image of Black Americans for society, so that we can move others beyond the stereotypes that plague us. Getting President and First Lady Barack and Michelle Obama into the White House was a positive step in this direction. But we still have a long way to go so that were no longer mistaken for the valet parking attendant or the grocery store clerk. PDJ
53
PROFILES
General Manager, Greater Southeast District, U.S. Enterprise and Partner Group
COMPANY: Microsoft HEADQUARTERS: Redmond, Washington WEBSITE: www.microsoft.com ANNUAL REVENUES: $69.94 billion EMPLOYEES: 90,819 PRIMARY BUSINESS: IT EDUCATION: BS, Bradley University; MBA, Loyola University WHAT IM READING: A Wild Sheep Chase, by Haruki Murakami; Great by Choice, by Jim Collins and Morten T. Hansen INTERESTS: Opera, driving fast, boxing, spending quality time with my family
Marietta Davis
Director, Release Services

COMPANY: Microsoft HEADQUARTERS: Redmond, Washington WEBSITE: www.microsoft.com ANNUAL REVENUES: $69.94 billion EMPLOYEES: 90,819 PRIMARY BUSINESS: IT EDUCATION: University of Washington WHAT IM READING: The Goal, by Eliyahu M. Goldratt and Jeff Cox INTERESTS: Sending time with family, serving my community, golf and basketball
Richard L. Neal Jr.
Manager, Habitability Design Center

AGENCY: NASA/Johnson Space Center HEADQUARTERS: Washington, D.C. WEBSITE: www.nasa.gov ANNUAL REVENUES: Government Organization EMPLOYEES: 3,300 PRIMARY BUSINESS: Aerospace EDUCATION: BS, Morehouse College; Bachelors, Georgia Tech; MS, North Carolina A&T State University; PhD, University of Tennessee Space Institute; Certificate in Human Systems Integration, Naval Postgraduate School WHAT IM READING: A-Train: Memoirs of a Tuskegee Airman, by Lt. Colonel Charles Dryden MY PHILOSOPHY: Be true to yourself, follow your passions, and never give up. INTERESTS: Writing science fiction, jet skiing, chess, creative pursuits
Dr. Robert Howard
What was the best advice you ever received? The best advice I ever received was from my father who told me that you are not weak if you acknowledge that you dont know everything. If you, as a leader, surround yourself with boundless talent from which to draw then you will shine as a group. What was the defining moment in your life/career in which you understood that you were a leader? Because life, in both a professional and personal capacity, is a series of defining moments strung together by time, I am loath to single out one instance or an aha moment where I understood I was on my way to being a leader. For me, it is always a journey with room for growth and many more defining moments. What person (dead or alive) would you most like to have lunch with and what would you like to discuss with them? My father, so I could spend just a few more minutes with him. PDJ
Whats the worst mistake a leader can make? The worst mistake a leader can make is not creating a culture of empowerment that enables their workforce to do their best possible work. What was the best advice you ever received? The best career advice I have ever received came from one of first managers. He told me to stay true to who I am and to never compromise my personal values. What was the defining moment in your life/career in which you understood that you were a leader? Not knowing it at the time, my defining leadership moment came during my studies while in university when I used my voice to help a fellow learner be heard. Standing up for what is right regardless of consequence is something we all can grow from. What person (dead or alive) would you most like to have lunch with and what would you like to discuss with them? I would love to have lunch with Dr. Martin Luther King Jr. to discuss how he would evaluate the realization of his dream. PDJ
Whats the worst mistake a leader can make? Thinking that all there is is all there is. Everything that exists is created (and once did not exist), whether it is ideas, opportunities, revenue, etc. Do not be limited by what you see in front of you. Find a way to discover, create, and acquire what you need to achieve your goals. What person (dead or alive) would you most like to have lunch with and what would you like to discuss with them? I would like to have lunch with Kelly Johnson to discuss his philosophies behind Lockheed Skunkworks and some of the challenges he overcame in creating a way to bypass traditional bureaucracy in his company. PDJ
54
Sr. Vice President, U.S. Shared Services

COMPANY: National Grid DL HEADQUARTERS: Waltham, Massachusetts WEBSITE: www.nationalgrid.com ANNUAL REVENUES: $22 billion EMPLOYEES: 27,000 PRIMARY BUSINESS: Electricity and gas EDUCATION: BS, Pratt Institute; MBA, Fordham University; Executive education, Harvard University WHAT IM READING: Colossus: Hoover Dam and the Making the American Century, by Michael Hiltzik MY PHILOSOPHY: Life is what your thoughts make it. INTERESTS: Tennis, cycling, member of the Board of Trustees for the Polytechnic Institute of NYU, Board of Directors for the United Way of New York City
Rudolph Wynter
Managing Director, Portfolio and Risk Management

COMPANY: The PNC Financial Services Group, Inc. DL HEADQUARTERS: Pittsburgh, Pennsylvania WEBSITE: www.pnc.com ANNUAL REVENUES: $15 billion EMPLOYEES: 52,000 PRIMARY BUSINESS: Financial services EDUCATION: BA, Seton Hall University; JD, Temple University School of Law WHAT IM READING: The World is Flat, by Thomas Friedman MY PHILOSOPHY: Theres no substitute for hard work. INTERESTS: Gardening, cooking, art
Marlene Timberlake DAdamo
Derrick A Thomas Jr.

Vice President and Senior Audit Manager
COMPANY: The PNC Financial Services Group, Inc. DL HEADQUARTERS: Pittsburgh, Pennsylvania WEBSITE: www.pnc.com ANNUAL REVENUES: $15 billion EMPLOYEES: 52,000 PRIMARY BUSINESS: Financial services EDUCATION: BS, University of Illinois at Champaign/Urbana; MAS, University of Illinois at Champaign/Urbana WHAT IM READING: The Wonderful Spirit-Filled Life, by Dr. Charles F. Stanley MY PHILOSOPHY: There is no stopping what a man can do if he does not care who gets the credit. INTERESTS: Golf, travel
What was the best advice you ever received? Have the courage and fortitude to confront the brutal facts or tough issues. Then have the courage to change them. What was the defining moment in your life/career in which you understood that you were a leader? It is hard to pick one specific defining moment. It happens over time. All leaders are learners and it happened for me when I realized that real leadership is all about influence. What person (dead or alive) would you most like to have lunch with and what would you like to discuss with them? I would want to have lunch with the Dalai Lama. I would want to discuss how he remains such a positive and optimistic force. PDJ
What was the best advice you ever received? Make sure that as you escalate matters, those decisions are made by people who have the ability to do so with the big picture in mind. What do you think is the greatest issue or dilemma facing the African-American community today? Access to a great education continues to be a major issue that impacts communities across the country. The problems associated with poor education affect peoples wealth, their health and their quality of life, as well as their contributions to society. We as a society must provide the best education possible to every child regardless of socio-economic status. What advice would you give the next generation of African-American business leaders? My advice would be the same for any emerging business leadernever forget that business is conducted in a global environment. Do not fail to consider the global impact of your decisions. PDJ
Whats the worst mistake a leader can make? Failure to encourage, inspire and motivate your team. You wont find a successful leader with an uninspired team. What person (dead or alive) would you most like to have lunch with and what would you like to discuss with them? Thurgood Marshalllawyer, civil rights activist, and Supreme Court Justice. I would love to discuss how he remained focused on his goals and made difficult decisions in the midst of adversity. Secondly I would ask him, if he could do anything over again, would he do or approach anything differently and why? What business leader has inspired you the most and why? My father because I understand the sacrifices, challenges, and setbacks he experienced in order to provide for his family. It required dedication, commitment, and a non-negotiating belief that the work he put in today would reap rewards tomorrow. PDJ
55
PROFILES
Market VP Human Resources

COMPANY: Sodexo DL HEADQUARTERS: Gaithersburg, Maryland WEBSITE: www.sodexousa.com ANNUAL REVENUES: $8.0 billion EMPLOYEES: 120,000 PRIMARY BUSINESS: Daily life solutions EDUCATION: BA, Vassar College; JD, George Washington University Law Center WHAT IM READING: The Warmth of Other Suns, by Isabel Wilkerson MY PHILOSOPHY: Presume positive intent absent evidence to the contrary. INTERESTS: Issues pertaining to women and young ladies of color
Gerri Mason Hall
Col. Bernard B. Banks

Deputy Department Head; Professor
Lt. Col. Michele N. Thompson-Shoats

Logistician
COMPANY: United States Military Academy HEADQUARTERS: West Point, New York WEBSITE: www.usma.edu PRIMARY BUSINESS: Military education EDUCATION: BS, Morgan State University; MBA, Penn State University; MS, Trident University WHAT IM READING: Conversations: William Jefferson Clinton, by Janis F. Kearney; Trail Blazers, by Redia Anderson and Lenora Billings-Harris MY PHILOSOPHY: Attitude defines your Altitude. INTERESTS: History, cooking, travel
COMPANY: United States Military Academy HEADQUARTERS: West Point, New York WEBSITE: www.usma.edu PRIMARY BUSINESS: Military education EDUCATION: BS, USMA; MPA, Harvard University; MBA, Northwestern University; MSA, Central Michigan University; MSS, U.S. Army War College; MA and MPhil, Columbia University; PhD, Columbia University WHAT IM READING: Mojo, by Marshall Goldsmith MY PHILOSOPHY: Leadership is life. Live your life well and more importantly help others to do the same.
What is your most rewarding career accomplishment? Seeing the success of individuals with whom I took a risk and promoted when others would not. There have been several and they are thriving. What was the best advice you ever received? Protect your brand. What person (dead or alive) would you most like to have lunch with and what would you like to discuss with them? William Shakespeare on his collection of works. Id want to put the issues of authorship to rest. What do you think is the greatest issue or dilemma facing the African-American community today? Insufficient preparation for the global economy. What advice would you give the next generation of African-American business leaders? Fully develop your emotional intelligence and D&I acumen, and understand that diversity is not limited to race or gender. PDJ
What is your most rewarding career accomplishment? Being selected to serve as a tenured faculty member and future department chair at West Point. Whats the worst mistake a leader can make? Believing they possess all the answers. What was the best advice you ever received? Listen more than you speak and be open to the ideas of others. What was the defining moment in your life/career in which you understood that you were a leader? Graduation from West Point and receiving a commission as an officer in the U.S. Army. What do you think is the greatest issue or dilemma facing the African-American community today? Self-efficacy and education. What advice would you give the next generation of African-American business leaders? Dare to pursue your dreams in a rigorous manner. PDJ
What was the defining moment in your life/career in which you understood that you were a leader? When junior leaders and officers would bring their friends to me for advice and tutelage; this showed me that my subordinates trusted me enough to expose me to people outside of my organization. I am honored to know that people trusted the advice I gave them. What business leader has inspired you the most and why? Bernard Bernie Marcus, an American pharmacist and retail entrepreneur, who saw a need and founded Home Depot. A true American success story, who typifies the fact that you never know when opportunity will knockjust be ready when it does! Stay ready, stay hungry! What advice would you give the next generation of African-American business leaders? Take stock of talent in your organization. Do not be afraid of taking chances. Always take time to coach, teach and mentor people. By giving away those pearls and gems of wisdom you are investing in the future. In order to receive you must give. PDJ
56
Vice President and Senior Wealth Advisor, The Private Bank

COMPANY: Union Bank, N.A. DL HEADQUARTERS: San Francisco, California WEBSITE: www.unionbank.com ANNUAL REVENUES: $84 billion EMPLOYEES: 10,977 PRIMARY BUSINESS: Banking EDUCATION: BA, University of Arizona WHAT IM READING: Steve Jobs, by Walter Isaacson MY PHILOSOPHY: I live by the best advice thats ever been given to me. Always, always, always do the right thing! INTERESTS: Volunteering for my favorite charity, AbilityFirst, for which I serve as a Board Member; international travel; competitive tennis
Ray Cherry
Senior Vice President, Regional Manager

COMPANY: Union Bank, N.A. DL HEADQUARTERS: San Francisco, California WEBSITE: www.unionbank.com ANNUAL REVENUES: $84 billion EMPLOYEES: 10,977 PRIMARY BUSINESS: Banking EDUCATION: BS, BA, California State University, Chico; MBA, Golden Gate University; Certification, Pacific Coast Banking School, University of Washington WHAT IM READING: How Successful People Think, by John C. Maxwell MY PHILOSOPHY: The Golden RuleDo unto others as you would have others do unto you. INTERESTS: Reading, dancing, basketball
Debra Taylor
Director, Global General Procurement

COMPANY: United Technologies Corporation HEADQUARTERS: Hartford, Connecticut WEBSITE: www.utc.com ANNUAL REVENUES: $54.3 billion EMPLOYEES: 208,200 PRIMARY BUSINESS: Diversified manufacturing EDUCATION: BS, Adelphi University; MBA, George Washington University; Executive Education Certificate in Management, University of Virginia WHAT IM READING: Steve Jobs, by Walter Isaacson MY PHILOSOPHY: Do things with a purpose, give maximum effort and learn from your mistakes. INTERESTS: Basketball, tennis and golf; mentoring students as well as young professionals; vacationing with extended family during the summer
William A. Ampofo II
Whats the worst mistake a leader can make? The worst mistake a leader can make is putting self-interests ahead of those who entrust him or her to lead. Leadership is about responsibility. If a leader fails to recognize others needs and desires, then the fibers that hold teams, families, and friendships together will eventually dissolve. What advice would you give the next generation of African-American business leaders? African-American business leaders should lead based on where we, as a group, want to go in life, and not only on where we have been. I hope for a time when we are not striving to overcome our past, but when we are living our lives with the knowledge that we are equal to everyone at every level. PDJ
Whats the worst mistake a leader can make? Underestimating the power of intuition is the worst mistake a leader can make. That small voice is there to guide us. Not tuning in or ignoring it can be costly in many ways. What business leader has inspired you the most and why? Oprah Winfrey inspires me. Were the same age and she has accomplished so much in her life. It doesnt appear that she will be stopping any time soon, and shes beginning another chapter of her life. What do you think is the greatest issue or dilemma facing the African-American community today? The greatest issue facing the African-American community is poverty. The root cause is connected to marital stress, health problems, lack of education, psychological functioning, and crime. As a result, African Americans are unable to advance from the base of Maslows hierarchy of needs. PDJ
What was the best advice you ever received? I can remember vividly the day my parents dropped me off at college, my father told me that beyond getting a degree, make sure I learned as much as possible along the way. That resonates with me to this day as I take this approach with each assignment. What was the defining moment in your life/career in which you understood that you were a leader? I developed leadership traits at an early age, starting as an athlete in competitive sports. At 25, I lived and worked as a professional in Singapore for a year, playing a significant role in a major integration project at our Pratt & Whitney division. This experience helped me gain confidence by demonstrating my leadership skills and change agent capabilities on a complex global project. PDJ
57
PROFILES
Executive Vice President and President of Walmart West Business Unit

COMPANY: Wal-Mart Stores, Inc. DL HEADQUARTERS: Bentonville, Arkansas WEBSITE: www.walmartstores.com ANNUAL REVENUES: $421.8 billion EMPLOYEES: 2.1 million PRIMARY BUSINESS: Retail EDUCATION: BA, Stanford University; Masters of Management in Finance, Marketing, and Management Policy, Northwestern University WHAT IM READING: Autobiography of Benjamin Franklin, by Benjamin Franklin MY PHILOSOPHY: Every person you encounter has something positive to contribute. Take the time to find out what that is in the people you meet. INTERESTS: Anything having to do with my wife and sons, music, soccer, education
Michael Bender
Senior Vice President and Chief Compliance Officer

COMPANY: Wal-Mart Stores, Inc. DL HEADQUARTERS: Bentonville, Arkansas WEBSITE: www.walmartstores.com ANNUAL REVENUES: $421.8 billion EMPLOYEES: 2.1 million PRIMARY BUSINESS: Retail EDUCATION: BA, Converse College; JD, University of Florida WHAT IM READING: The Warmth of Other Suns, by Isabel Wilkerson MY PHILOSOPHY: To Whom Much is Given, Much is Required. INTERESTS: Reading, being a basketball mom
Phyllis Harris
Vice President InterPlan & National Accounts Planning

COMPANY: WellPoint, Inc. DL HEADQUARTERS: Indianapolis, Indiana WEBSITE: www.wellpoint.com ANNUAL REVENUES: $58.8 billion EMPLOYEES: 37,000 PRIMARY BUSINESS: Health benefits EDUCATION: BS, University of Tennessee, Knoxville WHAT IM READING: Steve Jobs, by Walter Isaacson MY PHILOSOPHY: Keep priorities in order: faith, family, work. INTERESTS: Playing saxophone, reading, coaching youth basketball
Jai Bills
What is your most rewarding career accomplishment? Any time someone Ive managed gets promoted. Whats the worst mistake a leader can make? Losing touch with your customers and your associates. Also, letting your ego get in the way. What was the best advice you ever received? Stay humble, balanced and be sure to listen to your front line associates because they already have all the answers. What was the defining moment in your life/career in which you understood that you were a leader? In my youththe first time I was asked to be captain of my soccer team. What business leader has inspired you the most and why? Lawrence Jackson, because of his courage and his ability to care more about people than any other leader Ive ever known. PDJ
Whats the worst mistake a leader can make? Failing to engage in active listening. What was the best advice you ever received? A mentor once admonished me to never confuse efforts with results. What business leader has inspired you the most and why? Indra Nooyi, the Chairman and CEO of PepsiCo most inspires me. She is a beacon for diverse women everywhere. She understands why diversity matters in a global environment. Indra has rich life experiences that have truly set her apart from her peers. What advice would you give the next generation of African-American business leaders? I would encourage them to find something that you are passionate about and do it. Your rewardmonetary or otherwisewill flow from that passion. PDJ
What was the best advice you ever received? Do all you can while you can because there will come a time when you wish you could and cant. What do you think is the greatest issue or dilemma facing the African-American community today? High school graduation rates for African-American males. I believe that all children should be given the opportunity, appropriate resources, and environment in which to learn. The achievement gap can be bridged when parents are consistently involved first and foremost, and when we invest resources in early education that extend the same opportunities for African-American males and all childrento learn. What advice would you give the next generation of African-American business leaders? Be innovative, embrace continuous change and technology, and remember to help others who are less fortunate. PDJ
58
YOUR INDIVIDUALITY
>
YOU KNOW
UNLEASH YOUR IDEAS, AND MAKE YOUR MARK.

At UnitedHealth Group, diversity isnt just a corporate buzzword. Its the way we work, and it comes through in everything we do. From the high-performing people we hire, to the health care services we provide, we advocate the possibilities of unique thinking. Our mission is to help people live healthier lives and every day, our efforts bring the advantages of the largest single proprietary network of physicians, hospitals, health facilities and caregivers in the United States to millions worldwide. Our employees have diverse cultural backgrounds, beliefs, perspectives, and lifestyles but they all have one thing in common - their ability to excel. UnitedHealth Group is a diversified health and well-being company whose 80,000 + employees are helping to heal the healthcare system every day with a greater dedication to Integrity, Compassion, Relationships, Innovation & Performance. A goal with this kind of magnitude requires the brightest, most forward-thinking minds around. We have them here. And theyre making a difference. Make your mark of distinction at greaterthancareers.com or from your mobile phone at workatuhg.com.
Connect with us: facebook.com/uhgcareers twitter.com/uhgcareers bitly.com/uhglinked youtube.com/uhgcareers
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. 2010 UnitedHealth Group. All rights reserved.
FEATURE
60
TS TEN OCLOCK ON a Tuesday morning. Rose sits at her desk in the secretary pool, but her mind is clearly elsewhere. Suddenly, she jumps to her feet and runs out of the room. Her boss notices but doesnt comment. Twenty minutes later, Rose returns to her desk. Her eyes are red from crying, but her focus has improved. She slips on her headset and begins typing a letter that her boss had dictated earlier that morning.
Artwork by Artville
Helping Employees with
Thrive in the Workplace

By Debra Stang
Mood Disorders
Provide an Employee Assistance Program (EAP) and Adequate Mental Health Benefits
An EAP allows employees to anonymously access a third-party mental health provider for a limited number of visits at the companys expense. Employers who advertise their EAP and encourage employees to use it go a long way towards demonstrating a tolerance for mental health issues in the workplace. Employers also need to be sure that their health insurance policy covers treatment for mental illnesses. Jason Evan Mihalko, a licensed psychologist with a private practice in Cambridge, Massachusetts, states that a good mental health benefit is the most cost effective benefit for employers to buy. Unfortunately, it is often the first benefit that gets cut when finances are tight.
oses story is a simple example of how, with a little flexibility, mood disorders can be accommodated in the workplace. Mood disorders are mental health problems that profoundly affect a persons emotions. The Harvard Mental Health Letter, released in February 2010, which addressed mental disorders in the workplace, estimated that about six percent of the population in the United States meets diagnostic criteria for a major depressive episode, and one percent can be diagnosed with bipolar disorder. The letter also cited studies showing that in workplaces where depressed employees received adequate treatment, the number of job-related accidents, sick days, and instances of employee turnover declined, while the number of hours worked and the overall productivity of the workplace went up. For those that are committed to helping employees with mood disorders thrive in work placeand consequently creating a better environment for all of your employees there are some steps one can take.
Educate Your Staff about Mental Illness
sult, people who have mental illnesses are often feared and stigmatized. Karen Muranko, a mental health worker who has a history of panic disorder, says she never disclosed her illness to her bosses because she feared losing her job. Id go out to my car, have a panic attack, and go right back to work, she remembers. Looking back on what might have helped her, Muranko urges employers to contact their local chapter of the National Alliance on Mental Illness (NAMI; www.nami.org) and request a speaker to provide a staff in-service on mental health issues. Addressing these issues at a staff meeting or other public forum is another way that employers can communicate their desire to help employees with a mental illness. In addition, an employer should train frontline managers on how to respond appropriately to employees with mood disorders who request reasonable accommodations under the Americans with Disabilities Act.
The sum of what most people know about mental illness comes from Hollywood and televised court cases involving lurid crimes. As a re-
Avoid Making Assumptions about the Employees Needs
If an employee comes to you to disclose a mood disorder, dont jump

61
FEATURE
HELPING EMPLOYEES WITH MOOD DISORDERS THRIVE IN THE WORKPLACE
in to suggest solutions. Instead, listen to the employees requests. Remember that each employees needs are unique, and that what has worked well for another employee with the same problem may not adequately address the needs of this employee. Peter Zawistowski, a contractor who has lived with bipolar disorder for more than thirty years, relates that during manic episodes he becomes easily overwhelmed. He finds it helpful when employers give him a daily to-do list as opposed to a complex long-term assignment. He also requires regular break times when he can get away and clear his head for a few minutes. With these two interventions in place, he has prospered at work. If someone is capable of coming in to work on a regular basis, he says, I would trust them to know what they need. Lynne Eisaguirre, a former employment attorney and the author of several books about maintaining good relationships in the workplace, says that mood disorders usually cause sporadic rather than continuous symptoms. Lots of people working with mood disorders do not need any kind of special accommodations, she says, adding that an employee is most likely to require accommodations when a mood disorder is initially diagnosed, or during a flare-up of depression or mania.
Lots of people working with mood disorders do not need any kind of special accommodations...an employee is most likely to require accommodations when a mood disorder is initially diagnosed, or during a flare-up of depression or mania. Lynne Eisaguirre
Limit Your Discussions with the Employee to Work-Related Concerns
Your focus should always remain on the employees ability to do his or her job. If performance at work or behavior towards co-workers becomes unacceptable, take the employee behind closed doors and
express your concerns about jobrelated issues. During this conversation, you can make a neutral statement like, If any of this is caused by personal issues, we have an excellent EAP which can help you work things out. With this type of encouragement, the employee may disclose having a mood disorder and request reasonable accommodations to help with his or her job performance. Always take requests for accommodations seriously and discuss them as soon as possible with the human resources department and with upper level management who will decide whether a given request is reasonable and make appropriate arrangements with the employee. People with untreated mood disorders can create havoc in the workplace; people who receive the treatment and accommodations they need can number among your most creative and productive employees. Does your organization provide an environment that encourages employees with a mental health disorder to communicate honestly about their job-related needs? Some employers joke that they would prefer not to know about such issues, but as Eisaguirre used to remind her business clients, You dont want the first notice that something is wrong to be the subpoena that lands on your desk.
Blue Period
All statistics courtesy of the National Institute for Mental Health
20.8% | of U.S. adults have

experienced a mood disorder over their lifetime
45% |
of these cases are labeled severe
WOMEN ARE 50% MORE LIKELY THAN MEN TO EXPERIENCE A MOOD DISORDER IN THEIR LIFETIME
50.9% | of those with disorder are

receiving treatment
ALMOST 2/3 OF LOCAL JAIL INMATES HAVE MENTAL HEALTH PROBLEMS
16.5% | of U.S. adults have experienced

depression over their lifetime
Avoid that kind of nasty wakeup call and help your employees thrive by taking steps to bring mental health awareness into your office. PDJ
Debra Stang is a freelancer writer based out of Merriam, Kansas. She received her BA and Masters from the University of Kansas.
62
FEATURE
Recognizes Companies for the over Set
AARP 50
50
A
Creating Boomer-Friendly Offices:
By Grace Austin
s the population ages, so does the workforce. With unsure economic times and the threat of dwindling Social Security, many baby boomers are choosing to stay in their jobs past retiree age or return to the workforce. Workplaces are finding themselves adapting to the changing needs and skills of aging employees. AARP recently released their tenth annual 50 Best Employers for Workers over 50 list. Scripps Health, Cornell University, National Institutes of Health, First Horizon National Corporation of Memphis, and West Virginia University filled out the top five. The list takes into account recruiting practices, training opportunities, education and career development, workplace accommodations, alternative work options, employee health and pension benefits, and benefits for retirees. Scripps Health, Cornell and other employers on the list consistently recognize the value of, and have demonstrated exemplary policies for older workers, said Jean Setzfand, AARPs Vice President for Financial
64
Security in a press release. These companies and institutions deserve to be honored after their years of progressive practices that both meet the needs of mature workers and benefit their organizations as well. The top company, Scripps Health, is based out of San Diego, California, and runs hospitals and clinics all over the country. Its seventh year being featured on the list, Scripps provides innovative programs for its over50 employees, including extensive health benefits and an informative retirement toolkit. The company also actively recruits mature employees through senior placement agencies. We are very proud of AARPs selection of Scripps as number one in the country, said Chris Van Gorder, CEO of Scripps Health. First Horizon National Corporation, headquartered in Memphis, Tennessee, is in the banking and financial industry. The company emphasizes flexibility for their workers, whether through offering benefits to part-time workers or unconventional transitional retirement options. [This list] is not the endpoint. It is a symbol of what we really aspire to: engaged employees that are committed to the long-term health and growth of the company, said John Daniel, Head of Human Resources at First Horizon. George Mason University is featured on the list for the fourth time. AARP has recognized the institution for their life planning series and retirement packages that include complimentary tickets to basketball games and performing arts events. Were really looking at the full spectrum of employees and trying to provide information and resources and programming that are going to help you at all stages of your
But there is something special about senior members...as they can bring both education and experience to the job.
Chris Van Gorder, CEO of Scripps Health
life as well as when youre age 40 or 50 or older, said Janet Walker, Coordinator of Work Life and Communications at George Mason. Above else, George Mason emphasizes flexibility in the workforce. We are a very flexible university. We offer flex time, compressed schedules, job-sharing, and telework. People have an opportunity if they have a family need [to take a leave of absence] because families come first. We try to maintain a flexible environment for people of all ages, continued Walker. Most of the companies on the U.S. list either fall into the health care or education sectors. This can probably be attributed to proximity of beneficial resources and an emphasis on industry-related principles. In other words, health and well-being are stressed in the health care sector, while universities and educational institutions traditionally emphasize learning and growth. Those two sectors recognize how important it is to have people of all ages and more women than perhaps other, more traditional models of employment, said Linda Harber, Associate VP of Human Resources and Payroll at George Mason. Many companies find obvious benefits in seasoned employees, particularly their increased education and experience.
We value all of our employees and each person provides enormous value to our organization and patients regardless of age. But there is something special about our more senior members of the team as they can bring both education and experience to the job, said Van Gorder. Daniel further attests to the strength of mature workers at First Horizon. Older workers represent experienced people and theyve been around our company a long time and really know our customers. If you are a business customer, youve got someone youre dealing with for a long time. Theyre seasoned, they know the community, and they know the customers, said Daniel. The challenges that surround older workers are often due to their tenure and loyalty. Mature workers may have lost the outside perspective a younger or newer employee may have. [Older workers] tend to not have the benefit of multiple companies. If youve been in a company a long time you havent had the benefit of being in other cultures, which helps you appreciate yours even more, said Daniel. Being an age-friendly environment is important to diversity-conscious organizations and institutions. The older, more mature, experienced workers do bring a certain impact on the culture thats just beneficial, said Daniel. We have some longer-term employees who say Ive been through three financial crises; [the economy] is going to come back. They bring a certain perspective. Adds Walker: Anytime when you have a diverse environment whats great is the opportunity to learn from each other and see different things and share different knowledge bases. PDJ
65
FEATURE
Communication
How improving communication can boost the manufacturers bottom line
By Del Williams
Pays Off in Manufacturing
ishandling communication can cost a manufacturer, from missed orders, quality issues, and running out of material to increased scrap, absenteeism, and turnover, to misunderstanding customer need and selling the wrong product. Separate silos of information can arise between functional departments, to the point where its almost necessary to introduce Engineering to Production and Sales to Accounting. Weak growth, profit, and morale can result, prompting the founder-owner or president of many small to mid-sized American manufacturing companies to question what can be done to narrow the gap between their original entrepreneurial vision and todays frustrating reality. While communication is typically considered a soft skill thats often overlooked in machinefilled plants focused on production, many of the ills in manufacturing are actually symptoms of poor communication. Once better communication is established, the manufacturers bottom line can often increase by 10% or more very quickly. Manufacturers have focused so much on cost reduction that theyve taken their eye off their people, says Bill Flint, President of Flint Strategic Partners, a Midwest-based full-service business consulting firm headquartered in Goshen, Indiana, specializing in helping small to mid-sized manufacturers improve their results. Too often the focus is on tasks, rather than on the people who do the tasks, adds Flint, who rose through the ranks to become president of two manufacturing firms in almost 40 years of industry service. But today communication is more important than ever because companies are operating with fewer people to reduce cost. People are busier, have less time to plan and tackle the big issues theyre facing. Yet if corporate leaders sim-
ply give orders without taking time to listen and communicate, they miss golden opportunities to make their operations more profitable.
The Factory Floor
Poor communication can create unending production, quality, and personnel problems, particularly if training and feedback is shortchanged from the start. Some manufacturing firms are so eager to put people to work, for instance, that new hires can find themselves operating complex equipment within 30 minutes of being hired.
66
Ar tw
or
by
Ar
tv
ille
Flint conveys the dilemma of one such frightened new hire. My supervisor worked with me for three minutes, showed me how to make a good part, then stuck a picture of a bad part in front of me, said the new hire. My supervisor said, This machine costs $1 million. Dont screw it up and try not to make any bad parts. I havent seen him since. Imagine a football coach telling 80 new recruits, Were not going to practice this year, says Flint. I think you are as good as you will ever be, so heres the playbook, you figure it out, do what you need to, and well all meet back here for Saturday games. Thats what some manufacturers do with inadequate on-thejob training, and its a recipe for disaster. One simple solution to improve communication and training for new hires is to pair them with an experienced employee, a buddy, who can answer any questions, eat lunch with them, and introduce them to others until theyre comfortable in their new position. Such an approach has significantly reduced employee turnover and absenteeism among new hires at one manufacturer, while improving part quality, according to Flint.
The Founder-Owner/President
Mid-Level Managers
The biggest career killer in manufacturing is continuing surprises and variability, according to Flint. Without good communication, production becomes a daily fire drill where the focus is on getting parts out the door, says Flint. Too often a line manager will say, We didnt make the parts that were supposed to ship at 7:00 AM. The customer is on the line and wants to talk with you. One call can change the whole days production schedule, particularly at small to mid-sized manufacturers. Many line and mid-level manufacturing managers actually have the best hands-on technical production skills at their companies, but got promoted into management to increase their pay, according to Flint. Being good with your hands does not necessarily mean that youre good as a manager, he says. Communication and leadership are different skills that need to be developed. Manufacturers would do better to first ask their technical production stars, If you could make the same money, would you take this promotion into management or stay where you are? says Flint. Otherwise, many will later find themselves ineffective and miserable at managing others, rather than working with machines and equipment. Those who do make the jump to management will still need some help learning how to effectively communicate, delegate, and lead people.
The founder-owner or president of many small to mid-sized manufacturers often started the company based on their technical ability, then recruited others to support them, according to Flint, who has met many founder-owners over the years both as a manufacturer and manufacturing consultant. The strength of those who start manufacturing firms is often in technical areas such as working with machines and parts, not communication, says Flint. Because of this communication gaps can occur throughout a company, particularly between departments, if the founderowner relies on others to convey his or her vision, or is ineffective in asking for and giving feedback. From Flints experience running manufacturing companies, including one that he helped to grow from $21 million to $125 million with 10 facilities, hes found that people on the production floor know what the problems and issues are because theyre closest to the action. Every day, for instance, the production floor crew knows which machines are producing excess bad parts or scrap, which machines need maintenance, which materials have run out, which suppliers are continually late, as well as whos effective or not as a work teammate. One of the best ways to tap into the collective wisdom of the production floor is to hold regular townhall meetings, perhaps every quarter, says Flint. A good way to do this is to have a pizza lunch together and say, Lets talk about the issues. Whats getting in the way of us doing a good job? Whats your biggest challenge in this shift? What can I do to be a better leader? How can I help you? Perhaps the most effective way to communicate and lead is to run the manufacturing company as a servant leader, suggests Flint, whose consulting company offers four modules on improving communication for small to mid-sized manufacturers, with sessions available for virtually any size group. A servant leader holds himself and those working for him accountable for results but asks for honest feedback on how to best help them do their jobs. Its a classic win-win perspective. Servant leaders put people first. By opening the lines of communication, manufacturers bring problems to forefront and work on them pro-actively, concludes Flint. Doing so can not only minimize surprises, scrap, late delivery, employee turnover and absenteeism, but also improve the bottom line by 10% or more. PDJ
Del Williams is a technical writer based in Torrance, California.
67
FROM THE EXPERTS
MEETING OF THE MINDS
ONSIDER THE FOLLOWING EXCHANGE BETWEEN AN AMERICAN AND A CHINESE COLLEAGUE:
PAT: Hey, Lin. I just got your email. LIN: Great. PAT: But I had a question. In the conference call this morning you said it would only take your team a week to do those enhancements. LIN: Sure. You mentioned, I believe, that it would be great if we could do them in one week. PAT: Right. LIN: (silence) PAT: But your email says its going to take two weeks? LIN: Oh yes. I just wanted to be sure we understood each other. If youre Pat, youre taken aback (to say the least) by the fact that Lin would say one thing in a meeting and then email you later and say something else. And the reason youre taken aback is cultural: for most Americans, a cultural norm regarding meetings is that people will tell the truth, by which they mean people will say more or less what they are thinking or what they know to be accurate, in this case about how long it will take to complete a certain job. If youre Lin, youre also taken aback, in your case by the fact that Pat is surprised that you agreed with him in the meeting and then told him something else later. And the reason youre taken aback is also cultural: for most Asians, a cultural norm regarding a meeting is that there should not be any obvious, significant disagreement between two parties in front of others. So Lin has done the right thing by agreeing with Pat during the conference call and then following up with a clarification. It wont come as any surprise to regular readers of this column that meetings, like most things about work and the workplace, are affected by culture, and that people from
by Craig Storti
different cultures might think about and conduct meetings very differently. And the Pat-Lin story highlights one of those key differences, namely the purpose of a meeting. It stands to reason that if cultures see the purpose of meetings differently, then they will conduct meetings in different ways and behave differently during them. In a number of Asian cultures, meetings tend to be pro forma, not much more than rituals held to celebrate a consensus that is reached outside and in advance of the meeting, usually in a series of one-on-one conversations between the stakeholders and managers. In North America, on the other hand, the whole purpose of a meeting is to bring people together to forge a consensus through spirited discussion and deliberation. At any meeting Pat would attend, a due date for the enhancements would be advanced, argued vigorously if appropriate, and adjusted according to everyones input. Another cultural dynamic that affects how meetings unfold East and West is the sensitivity to rank and status. In U.S. culture, to put it succinctly, there is no sensitivity. All participants in an American meeting are considered equals, at least for the duration of the meeting, in the sense that a persons rank vis-a-vis other participants should not affect whether that person speaks up or whether that person is free to disagree with or offer a conflicting point of view to someone of higher rank, such as ones supervisor. Asian cultures are considerably more sensitive to rank, and all workplace interactions, accordingly, have to be rank-appropriate. The need to be rank-sensitive does not end at the door of the meeting room; if anything, its even more important to respect rank in a meeting than outside of one. So this means, among other things, that lower ranking individuals often do not speak at a meeting unless they are called on by their superiors, and they would likewise be very uncomfortable challenging or questioning anything a higher-up said in front of other people. So whats the lesson here for the U.S. workplace? If youre an American manager with Asian-born staff, you may need to educate them about these cultural differences in meeting style and about your expectations of how they will behave in an American meeting. If Asian staff are reluctant to speak up unless called on, for example, or unwilling to disagree with/offer opposing opinions in front of higher-ups (preferring to do so only later, after the meeting)these behaviors will frustrate U.S. managers and other meeting participants. PDJ
Craig Storti, a consultant and trainer in the field of intercultural communications, is the author of seven books. His latest, Speaking of India, describes the common cultural flashpoints when Indians work together with North Americans and western Europeans.
68
Takes pride in diversiTy
aT pnC, we Take pride in our diversiTy.

when we foster an inclusive culture, our employees feel valued and empowered to focus on their strengths, honor their differences and celebrate their contributions. By working together, we can better meet the needs of customers, communities and shareholders in our increasingly diverse marketplace. Find out more at pnc.com/diversity
ACHIEVEMENT is a registered mark of The PNC Financial Services Group, Inc. 2011 The PNC Financial Services Group, Inc. CON PDF 1211-023-59622 All rights reserved. PNC Bank, National Association.
FROM THE EXPERTS
HOW MY MENTOR INSPIRED ME TO LIVE BY THE WORDS OF DR. MARTIN LUTHER KING JR. by Linda Jimenez
HIS MESSAGE FROM DR. MARTIN LUTHER KING JR. HAS STAYED WITH ME THROUGHOUT THE YEARS. While there have
been many people who have influenced me in my life and my careerI have been very lucky to have one mentor in particular who helped me along the way, inspiring me to live my life according to Dr. Kings motto. This Latina mentor made a very strong impression on me early in my career when I was struggling to make some important career decisions. While working on a big case, I was introduced to Vilma Martinez, a legal consultant and a remarkable woman. Growing up as a Mexican American in Texas during the 1940s, Vilma Martinez experienced the effects of racial prejudice firsthand. She was discouraged from trying to obtain a college education because of her ethnicity. However, she persevered and earned a BA from the University of Texas at Austin, and an LLB from Columbia Law School. Vilma served for nearly a decade as head of one of the most prominent advocacy organizations in our countrythe Legal Defense and Educational Fund of the NAACP. Later, Vilma became General Counsel and President of the Mexican American Legal Defense and Educational Fund (MALDEF). Since 2009 she has served as the U.S. Ambassador to Argentina, as well as a partner in a private law firm. Back then, Vilma Martinez saw my potential and encouraged me to pursue my career aspirations without forgetting my humble beginnings. With her guidance I learned to play to my strengths as a Latina, creating a strong network and using it to connect with others and gain personal and professional success. She taught me to embrace change and take risks, and she showed me that I was already a respected leader at that time. But the most valuable lesson I learned from Vilma was that no matter what path I choose in life I have a responsibility to help othersjust as she helped me.
Chief Diversity Officer & VP Diversity & Inclusion, WellPoint, Inc. DL
Lifes most persistent and urgent question is: What are you doing for others?
At the time, I was a young Latina mother with three small children and a thriving career as an employment law attorney for a large grocery retailer, but I was finding it difficult to balance these two competing roles. Vilmas message to me was to seek out ways to make a difference in the lives of othersand to empower them to create their own destiny. I eventually chose a path outside the corporate world and for many years I balanced a part-time virtual job with my company while raising my three children. Vilmas adviceand Dr. Kings wordscontinue to resonate with me today, and even now I use them to guide my decisions. No matter what I do for a living, or how I do it, I know that at the core of my being it is my duty to help others. My own true purpose is to serve the needs of someone else. I am grateful for Vilma and for all the special people who have shaped my life and helped me achieve success. Whenever my thinking gets chaotic or my motives seem to be a little off, I reflect on Vilma and I ask myself: What are you doing for others? Then I put aside my fears and mental chatter and remember my purpose. The more I give, it seems, the more I get. I encourage you to pause to reflect on those who have influenced you and to find opportunities to serve others in whatever way moves youwhether its to be a mentor or coach, to volunteer for a worthy cause, or to give back to others who need help in their lifes journey. This year, think about Dr. Kings question as it applies to your life, and ask yourself, What are you doing for others? PDJ
Linda Jimenez is a native of San Antonio, Texas, and attended the University of Texas at Austin where she received her BA with honors. She is also a graduate of the University of Texas School of Law and has spent 20 years specializing in labor and employment law.
70
MAKE AN IMPACT WITH A CAREER AT SHELL.

LETS BUILD A BETTER ENERGY FUTURE.
At Shell we believe that every individual has something valuable to offer. We understand that the more diverse the workforce, the wider the variety of ideas we bring to the table. If youre ready to tackle the energy challenge and make a real impact on the world, join a company that values diversity and emphasizes the quality of life for its employees and their families. At Shell, we offer:
n
Alternative Work Schedules
Work and Family Programs

n
Health and Wellness Programs
Employee Networks/Mentoring
Training and Development
To learn more and apply, visit www.shell.us/careers.
BE PART oF THE SoLUTIoN.

@ShellCareers @ShellCareers
Shell is an equal opportunity employer.
FROM THE EXPERTS
COMING TO TERMS WITH MY SPIRITUALITY by Trevor Wilson

Differences of trait and talent are like blood types. They cut across the superficial variations of race, sex and age and capture each persons uniqueness.
Author and Global Human Equity Strategist, TWI Inc. DL
M. Buckingham
OT TOO LONG AGO I WAS ASKED TO SPEAK AT A CONFERENCE. For whatever reason the MC had misplaced
my bio and appeared to be very embarrassed as she fumbled through her papers at the podium. She looked at me helplessly, apologizing profusely. I asked her if she would like me to introduce myself. With a relieved look she gratefully accepted. I explained to the audience that even if she had found the bio and read it, that it would not really tell them who I was. The bio documents what I have done but it does not explain the essence of who I am. I went on to explain that you can not understand who I am without understanding my spirituality. I then read three very personal quotes that have been at the core of my spiritual search for the past 27 years. I had never shared these quotes publically before even though I read them privately every day. At that point I realized I had come out of the closet on one of the most important but private diversity dimensions in my life. Like other hidden dimensions of diversity, my spirituality was a very private affair not to be shared in the world of work. It was a part of me that I had hidden for fear of misunderstandings or harsh judgments. For example, the book I wrote 17 years ago has no mention of the words God, consciousness, or spirit. It is written totally from a buttoned-down, linear, corporate perspective. Also, up until this point I have never provided any indication of my spirituality in this publication. And yet it is a dimension of diversity that describes me more accurately than my race, gender, culture, sexual orientation, age or other typical aspect of diversity. It is an extremely important part of who I am as a person. It is an essential part of my unique character while those other things are merely superficial descriptions of my physicality. Last year I was introduced to a unique online tool called the Values in Action (VIA) assessment. The VIA is based
on some impressive research done over a three-year period reviewing all the best thinking on virtue and positive human qualities in philosophy, ethics, moral education, psychology, and theology over the past 2500 years. The research looked at virtue from the works of Aristotle, Benjamin Franklin, and King Charlemagne all the way up to the Boy/Girl Scout principles and the tenets of all the world religions. The research also took a global perspective by going around the world to identify the virtues that continue to be valued in civilization today. This impressive research came up with six core themes that were found universally across nations, cultures, religions and belief systems. They are: 1. Courage 2. Wisdom 3. Humanity 4. Justice 5. Temperance 6. Transcendence These six virtues are demonstrated in the world through 24 different character strengths. These character strengths can be measured using the VIA assessment. This assessment identified spirituality as my overall character strength out of all others. Research has proven that deploying ones character strengths at work is linked with greater work satisfaction, greater well-being, and higher meaning in life. In fact the two most important predictors of employee retention and satisfaction are using your top strengths at work and an immediate supervisor recognizing your top strengths. As someone who has recently embraced my number one character strength, I am convinced that this will make a huge difference in the quality of my life. I am also convinced if others find their top strengths it will be instrumental in demonstrating the need to move beyond simple conversations about diversity to fully embracing each persons uniqueness to achieve total human equity. PDJ
In 1996 Trevor started TWI Inc. to specialize in the area of equity and diversity as a business issue. In the same year, Trevor published a highly acclaimed book titled Diversity at Work: The Business Case for Equity. The firms clients include some of the most progressive global employers. TWIs Human Equity approach was instrumental in catapulting Coca-Colas South African division to the top performing division worldwide. Visit www.twiinc.com for more information.
72
Work that makes a difference.
Opportunities that expand your horizons.
A culture that embraces diversity.
Are you ready for whats next in your career? At Booz Allen Hamilton, our
ability to help clients solve their most challenging problems and achieve success in their most critical missions hinges on our people. We also believe diversity of backgrounds contributes to more innovative ideas, which in turn drive better results for clients. Booz Allens commitment to an inclusive environment incorporates facilitating understanding and awareness, and creating initiatives to improve the quality of work life for our staff. From our long-standing relationships with organizations such as Girls Inc., Society of Women Engineers, and League of Black Women, to supporting events such as Women in Clearable Careers, we understand diversity is central to who we are and what we do. If youre looking to do work that makes a difference at a firm thats committed to helping you achieve your professional and personal goals, Booz Allen could be whats next in your career. For more information, e-mail diversityrecruiting@bah.com.
Ready for whats next. www.boozallen.com/careers

We are proud of our diverse environment, EOE/M/F/D/V.
FROM THE EXPERTS
HARNESSING AUTISTIC TALENT: HOW THE STEM TALENT GAP CAN BE FILLED by Pamela Arnold
of Catalyst 9, and I were engaged in a discussion on how the term diversity is defined by different generations. Specifically, how the definition may be characterized by Generation Z (aka Net Generation)those born after the year 2000. Lisa shared an experience that illuminated the fact that this generation expands the definition beyond color and ethnicity only. While facilitating a diversity session at San Juan Elementary School in San Juan Capistrano, CA, with a student body that was half Hispanic/Spanish as a first language, and half white/ English as a first language, this reality surfaced. In the followup sessions, the most commonly asked question was Am I African American? For these students, diversity was more about how you think rather than how you look.
President, AIMD DL
Diversity is not about how
Pursuing the Promise of Diversity Summit
we differ. Diversity is about embracing one anothers uniqueness. Ola Joseph
ECENTLY, A COLLEAGUE, Lisa Horuczi Markus
Neurodiversity and the Workforce
During The American Institute for Managing Diversitys summit Pursing the Promise of Diversity, HP Chief Technology Officer Phil McKinney and his daughter, Autism expert and Speech Pathologist Tara Roehl, made a strong business case for why autism may be work-place strength. High-functioning ASD adults are the perfect fit for highly-detailed, extremely-technical work, provided the customer-facing part of their jobs is modified, said Roehl. Increasing awareness of neurodiversity is more than a diversity checklist to-do; it may be an essential way the U.S. talent gap in STEM could be addressed. Its well known that high-tech employers struggle to fill roles like computer programmer and other STEM high-detail, highfocus jobs. What is untapped is the growing talent pool of high-functioning autistic adults that could be a good fit for these highly-skilled and highly-tedious jobsprovided social aspects of the job are addressed properly. A neurodiversity intervention is necessary to bridge the gap between the autistic talent pool and the needs of the corporation.
Embracing each persons uniqueness is a key strategic requirement for building and retaining a talented workforce. An area of diverse talent that may be currently overlooked is neurological diversity or neurodiversity. This is a term used to describe people with autism spectrum disorders (ASD) and autismgeneral terms used to describe a group of complex disorders of brain development. As Thomas Armstrong writes in The Power of Neurodiversity: Unleashing the Advantages of Your Differently Wired Brain, this term originated in the late 1990s by autism advocates Harvey Blume and Judy Singer. According to the research and data from The Action for Autism organization, the current and future workforce already includes the neurodiversity population with indications it is increasing: 1 in every 91 children in the U.S. is autistic 1 in every 70 boys is autistic Students with autism increased 528% from 1992-2002 (According to the U.S. Dept. of Education) Autistic students growing at rate of 22.69% +3% of U.S. population impacted by autism 8090% unemployment rate among Autistic adults
Power of Diversity
Bringing together unique perspectives has a significant impact on innovation, which leads to successful business results. In order to successfully build highly effective and talented teams and retain talent, the culture has to be built. Diversity management helps leaders make quality decisions in situations or environments where there are similarities and differences and helps to create innovative teams. According to Mike Stanton of Action for Autism, the essence of neurodiversity is to accept the differencethen find ways to work together. We have the opportunity to learn and apply this to everyone. This formula for success will ensure that organizations are tapping into the diverse talent that may have been overlooked, thereby providing opportunities for innovation and creativity that translates into business and community results beyond anyones expectations. PDJ
Pamela W. Arnold is President of the American Institute for Managing Diversity, Inc. The organization is a 501(c)(3) public interest nonprofit dedicated to advancing diversity thought leadership through research, education, and public outreach. AIMD works to strengthen our communities and institutions through effective diversity management.
74
AT BANK OF THE WEST, WE VALUE ALL EMPLOYEES.

At Bank of the West, we value the unique blend of backgrounds and diversity of thought our employees contribute. Different perspectives generate innovative ideas, which makes us stronger. In todays competitive banking environment we must stay a step ahead of the rest and our employees are a key component. For career opportunities, visit us online at bankofthewest.com.
Equal Housing Lender. 2011 Bank of the West. Member FDIC.
FROM THE EXPERTS
HIRING SERVICE-DISABLED VETERANS: AN OPPORTUNITY NOT TO BE MISSED

by Nadine Vogel
CCORDING TO THE U.S. DEPARTMENT OF DEFENSE PERSONNEL AND PROCUREMENT STATISTICS, tens of
thousands of veterans serving in Iraq, Afghanistan, and surrounding duty stations have lost a hand or limb, been severely burned, blinded, have lost hearing, been diagnosed with post traumatic stress disorder (PTSD), a traumatic brain injury (TBIs), or other service-connected disabilities. Although these service-disabled Vets may require an accommodation in the workplace, many are ready and able to work in the private sector. While most employers are familiar with the Americans with Disabilities Act (ADA) which protects veterans with disabilities, many are not as familiar with The Uniformed Services Employment Reemployment Rights Act (USERRA), which has requirements for re-employing veterans with and without service-connected disabilities. Although USERRA and the ADA both include reasonable accommodation obligations, USERRA requires employers to go further than the ADA by making reasonable efforts to assist a veteran who is returning to employment in becoming qualified for a job. What this means is that the employer, regardless of size, must help the veteran become qualified to perform the duties of the position whether or not the veteran has a service-connected disability requiring reasonable accommodation. Additionally, reasonable accommodations may be available under USERRA for individuals whose service-connected disabilities may not necessarily meet the ADAs definition of disability. Though not required, an employer may decide to give a veteran with a service-connected disability a preference in hiring. In fact, federal agencies may use specific rules and regulations, called special hiring authorities, to hire individuals with disabilities outside the normal competitive hiring process, and sometimes may even be required to give preferential treatment to veterans, including disabled veterans, in making hiring, promotion, or other employment de-
President, Springboard Consulting LLC DL
cisions. Even if a veteran has a visible disability, an employer cannot ask questions about when, where, or how the injury occurred. Unfortunately, these vets get asked such questions quite often, leaving them in the uncomfortable position. Disabled veterans represent a rich talent pool. They have been trained in military specialties that offer knowledge and experiences transferable to the civilian workforce. Disabled veterans are loyal employees who have proven they can commit to a job and an organization, and they certainly know the meaning of discipline and teamwork. With all these positive attributes, they should represent a sought-after talent pool. Unfortunately this is not so. In response to this problem, Congress enacted The Returning Heroes and Wounded Warrior Tax Credits. These credits provide businesses that hire unemployed veterans with a maximum credit of $5,600 per veteran, and for businesses that hire veterans with service-connected disabilities with a maximum credit of $9,600 per veteran. These tax credits were included in the American Jobs Act and were signed into law by President Obama on November 21, 2011. Everyone knows the importance of a diverse and inclusive workforce. Successful reintegration of service disabled veterans into the civilian labor force should be a core component of any CDOs strategic plan. In 2010, 8.7% of all veterans in the U.S. were unemployed. Of this group, the most likely to be and remain unemployed were and continue to be veterans with service disabilities. Join those companies embracing veterans in realizing the potential of these talented individuals and the business imperative to hire them. PDJ
Nadine Vogel is President of Springboard Consulting LLC. Springboard is considered a global expert; working with corporations, governments and organizations on issues pertaining to supporting the disability community in the workforce, workplace and marketplace. She is also the author of Dive in: Springboard into the Profitability, Productivity and Potential of the Special Needs Workforce.
76
Im part of somethIng bIgger than myself and valued for what I contrIbute.
careers for everything you are
At Verizon, we empower you to do your best. And that begins by situating you in a collaborative and dynamic environment to support you in all that you do. With our commitment to your individual development here at Verizon, youll take your career to the next level. Take the lead at verizon.com/jobs. You can also like us on Facebook at facebook.com/verizoncareers for information on career opportunities and upcoming events.
Verizon is an equal opportunity employer m/f/d/v.
THOUGHTLEADERS
Addressing Bullying at Work
By Jacqueline Munson and Christopher Thompson, Cisco

ULLYING IN THE workplace erodes con-
DL
fidence and stifles the free exchange of ideas and information that are vital for innovation. We are very cognizant of the impact bullying can have and address the issue in many ways. Cisco actively works to promote a sense of individual responsibility through leadership development courses and Safe Space training. These courses equip employees with the skills and confidence to address bullying or any hostile behavior to ensure everyone knows what is and what is not acceptable in the workplace. The goal is to foster a culture where people are free to disagree, an environment where employees know they have the right to bring their entire selves to work without fear of retribution. Policies designed to maintain a high-quality work environment that supports and respects every individual underpin a no tolerance approach for harassment of any kind. In the case of an incident, there are multiple reporting avenues that generate an investigation and ensure appropriate actions are taken to resolve each issue. One aspect of bullying is the psychological impact it has on its victims. To reach out to those who are being bullied and harassed, employees from around the world came together and contributed a video to the It Gets Better Project on YouTube. They delivered very personal messages to convey that its possible to find a place where diversity is valued and seen as a strength, and life will get better; in fact, it can get great.
Two employee resource groups: the Gay, Lesbian, Bisexual, Transgender and Advocates (GLBT&A) and Cisco Disabilities Awareness Network (CDAN), joined together in November to increase awareness of bullying through education and open discourse at an event with the Stand Up Foundation. The event was broadcast both internally and externally online to ensure everyone, regardless of location, had an opportunity to learn and benefit from the insights. The event complemented work being done with high schools across the country, bringing students together, in a virtual forum, to collaborate and formulate solutions that address cyber-bullying. Creating a culture where alternative viewpoints, perspectives and ideas are not only welcomed but sought out is important. In practice, offering flexible work arrangements that allow employees to observe religious holidays, encouraging them to wear pink on Out and About day, creating opportunities to bring their children to work, and sponsoring No Name Calling Week are some of the ways to support and celebrate the whole selves of employees. Striving to create an inclusive culture is important because when everyone is contributing, theres no limit to what can be created and accomplished together. PDJ
Jacqueline Munson drives the Inclusion and Diversity strategy and Christopher Thompson is a Senior Director in the Engineering Group and Global Leader of the GLBT&A ERG. For more information on Ciscos inclusion and diversity efforts, please go to www.cisco.com/go/diversity.
78
THOUGHTLEADERS
Adopted Daughter Increases Advocacy Against Bullying
By Sandis Wright, Program Director, WellPoint, Inc.

Y LIFE CHANGED forever two and
DL
a half years ago when my partner Brent and I adopted our daughter, Olivia. Being a parent has been an incredibly rewarding experience for me, and one filled with many opportunities to continue my own learning and growth. Now, more than ever, I realize how important it is for me to be an advocate for my daughter. Since we are a Caucasian, same-sex couple with an AfricanAmerican daughter, I am aware that Olivia may be at an increased risk to be bulliedparticularly as she enters the school system. While I experienced verbal abuse when I was in school because I was different, I didnt have a name to describe the experience. There also werent any policies in place in my school to protect meand others like mefrom bullying. As a parent, I feel an increased personal responsibility to do whatever I can to promote awareness of bullying, to impact positive change and to ensure a better future not only for my own daughter but for all children. I believe that children should be able to grow, learn, and thrive in a safe and healthy environment. We are fortunate to have Olivia enrolled in a child care center that recognizes and celebrates differences among families. I interviewed several of the teachers up front, and was lucky to find a center that was affirming not only to same-sex couples but also to racially-diverse families and families with children who are differently-abled. While Olivia is in a safe, inclusive environment now, I know we may not always have the chance to screen her educational setting, especially if she enters the public school system. So, as that time draws closer, I will need to partner with our public school administrators, asking questions about their bullying policies and advocating for support of safe schools legislation. The safe environment I look for in a school also applies to the workplace. I am fortunate to work for a company that is committed to creating an inclusive culture that promotes diversity. As a founding co-chair of WellPoints Associate Network for Gay
I believe that children should be able to grow, learn, and thrive in a safe and healthy environment.
and Lesbian Equality (ANGLE), Im proud to serve as an advocate for my LGBT colleagues, promoting an inclusive work environment. WellPoints Safe Space program encourages all associates to bring their whole selves to work. Last year, ANGLE joined forces with Lambda Legal and the Gay, Lesbian and Straight Education Network (GLSEN) to sponsor School Age Bullying: Awareness, Action and Assistance, a tele-seminar that received rave reviews from participants, including our Safe Space straight allies. As a parent, a professional and a member of the LGBT community, I believe its my personal responsibility to be a positive force for change, to create a safe and affirming environment for my daughter and other children, and to be a champion of diversity and inclusion for my co-workers so everyone can be safe just being themselves. PDJ
Sandis Wright is a founding co-chair of WellPoints Associate Network for Gay and Lesbian Equality (ANGLE). He has been with WellPoint for five years, and has worked in the Blue Cross Blue Shield (BCBS) system for 16 years, including positions at the Blue Cross Blue Shield Association and BCBS of Maine.
79
THOUGHTLEADERS
Keeping Employees from Going Postal
By David L. Coles, Global Senior Manager, KBR Employee Assistance Program

VERY YEAR, THERE are headline-grabbing
instances of employee homicide at places of employment. In the U.S., for example, the Department of Labor reports there were more than 500 cases of workplace homicide in 2010. It is readily assumed that the number of employees who are bullied, harassed, threatened or attacked at work reaches into the millions. Companies today are sensitive to the need for providing employees with a work environment that is safe and secure. The reason is simple. Apart from the direct toll on human life, aggressive acts cause untold financial loss from resulting lawsuits and damage awards, workplace disruptions, insurance premium escalations, declines in employee productivity, workforce retention issues and customer anxiety. Aggressive behavior can generally be defined as an intentional action by a person (or group) that exposes another person to a real or perceived risk of physical harm. Such a definition could include verbal, written or physical behavior that intimidates, threatens, harasses, coerces, abuses, or assaults an employee, visitor or other person engaged in a business relationship with the company. Aggressive behavior can also include stalking and harassing phone calls or emails. The perpetrators of workplace aggression can be internal or external to the company. Examples of internal perpetrators can range from employees who are bullies to those who use escalated forms of aggressive behavior. External perpetrators can include aggressive spouses, ex-spouses or significant others of employees; customers or the general public; job applicants; or random aggressors. To reduce emotional and financial impact, proactive companies develop and implement effective policies that clearly prohibit workplace aggression. These policies are usually backed up with procedures to receive and evaluate employee reports of questionable or aggressive behavior. Such evaluations are often performed by specially trained, multi-disciplinary threat assessment teams, comprised of company representatives from organizational security, human resources, legal and employee assistance program (EAP) professionals. Such threat assessment teams must be prepared to convene at all times of the day so response activity will not be delayed. In addition to bullying, other concerning actions can include employees who email co-workers with the threat to go postal or commit an act of self-harm if work stress
does not diminish, or domestic bullying/violence situations that have the potential to spill into the workplace. In these and all other such incidents, the critical first decision is whether it is an emergency situation, in which case the proper response is to first dial 911. Short of that, the response process consists of quickly gathering preliminary facts, temporarily interrupting the potential for escalation and stabilizing the situation while completing fact-gathering activities. Then, depending on the specific situation, the threat assessment team takes action to resolve the incident over the long term. This can include everything from helping perpetrators get help or insight into their actions, to meeting the physical and emotional needs of victims, to instituting progressive discipline or even separating perpetrators from the company. Apart from policies and procedures, company management should explore reasonable ways to sensitize managers and front-line supervisors to the issue of bullying and other aggressive situations, recognizing the challenges of communicating with supervisors on projects in remote locations, contingency operations, or short-term assignments. Employees need to be encouraged to contact a member of management if they hear or see something threatening. When serious aggressive incidents do happen, management should seek to provide trained trauma response or EAP professionals to provide individual and workgroup counseling as needed to help affected parties recover from the incident. Prompt reporting of aggressive behavior and prompt response benefits the company, its employees and its stakeholders. It requires employees to always be aware of the potential for aggression, know the company resources and emergency procedures, and make use of the companys no-tolerance policy toward aggression. PDJ
David Coles has worked with KBRs corporate internal Employee Assistance Program (EAP) since 1991. He serves as a subject matter specialist for crisis management activities, such as Critical Incident Stress Debriefings (CISD), is a member of the companys team for responding to threat of violent situations, and KBRs worldwide crisis response team for incidents such as employee job-related deaths, riot/insurrection and in-country evacuations.
80
THOUGHTLEADERS
Controlling Bullying is Important to Student Well-Being

By Stephen Dunmore, President, Sodexo Education - Schools, Sodexo, Inc.
DL
dent for Sodexo Education-Schools, I have the privilege of overseeing our work improving student well-being and achievement at close to 500 schools districts nationwide. One of my goals is to help schools improve the learning environment; to do this everything we do must be focused on students and their well-being. Educators, administrators and parents know that student achievement is linked to a childs well-being. Students perform best when their needs are met. One of the most important needs is emotional well-being. In todays world there are too many factors that can affect emotional well-being; one of the most concerning is destructive bullying. This is why we must continue to monitor bullying and the effects it has on children and also assess why it is happening. According to a recent study, The Impact of School Bullying on Racial/Ethnic Achievement, presented at the American Sociological Associations 106th annual meeting, high achieving African Americans and Hispanics are often targets of bullying, causing their GPA to drop an average of 0.3 to 0.5 respectively between ninth and twelfth grade. This alarming statistic demonstrates how the ramifications of bullying can be long-lasting and affect a victims ability to attend
N MY ROLE as presi-
To stop bullying in schools, we all need to get involved by reporting abuse, educating students, and providing support to victims.
college due to lower grades and limit their career choices. The continuing challenge is how to identify and control bullying. With an increasing trend in cyberbullying, it has become more difficult for adults on the frontlines, (teachers, school counselors, principals, administrators and student nutrition team members) to witness or find evidence of bullying. While cyberbullying may not be as visible as bullying that turns physical, the psychological damage can be even more devastating. To work toward a solution, we must engage and constantly communicate with children. Showing that we care will open up the lines of communication. We must be good listeners and learn to read body language. We
cant be afraid to have a conversation about bullying with them and ask direct questions about their activities and social life. The more we become involved, the easier it will be to identify behavior that is not typical. To stop bullying in schools, we all need to get involved by reporting abuse, educating students, and providing support to victims. At Sodexo, we continue to evaluate this ongoing challenge and how we can make a difference. Last January, 200 student nutrition program mangers received training on identifying behaviors and issues that arise in lunchrooms. We plan to expand this program as part of our continued commitment to the well-being of the students we serve across the country. It is just one way we hope to make a difference and help these children achieve their highest potential in life. Join us and become part of the solution. I encourage you to think about what you or your company can do to help prevent bullying. PDJ
Stephen Dunmore has a long history of providing exceptional leadership for complex operations. As the leader of Sodexos service operations in approximately 500 public school districts in the United States, he oversees the cultivation of healthy, positive environments for hundreds of thousands of students and teachers every day. He was appointed to this role after serving in Sodexos Health Care market for four years.
81
Global Diversity
VP of Editorial Services Damian Johnson sat down with CEO of QED Consulting, Alan Richter, who has more 20 years of experience with global diversity. Richter not only explains global diversity but the business case for diversity and how your company can benefit.
Q. Can you describe for readers what global diversity is and why its so important to U.S. corporations? Global diversity is simply diversity looked at globally. One way to look at this is geographic diversity: 194 countries around the world, and languages and cultures, etc., and then theres looking at the dimensions of diversity globally, so were not just fixated on gender, religion, age, race, or sexual orientation. Its all of those and some of the hidden components of diversity, like personality, thinking-style, teamstyle, generational diversity, and functional diversity, which is often totally overlooked. So its both across all of the dimensions and looking across the globe, literally. Q. The world has been doing business across the globe for millennia. Is there so much competition now that we need to understand this much about other cultures to get their business? I wouldnt only put this into a competitive context, but also a cooperative context. We are talking about world peace here, and diversity is a very important component of developing world peace. Its cooperation and friendly competition in business across the globe. I think the key issue is that the world has shrunk. We are in the 21st century with the internet and instant communication. Whereas 20 years ago, to be a global player required so much infrastructure. Today, individuals can be global players through the incredible access the internet provides. The world has shrunk to the point where the seven degrees of separation is now 4.7. People are actually closer together now than they imagined before, with Facebook and LinkedIn. The world is flattened as a result of that. The hierarchies of the past are gone. Q. CDOs are now often told to undergo training to have a global mindset rather than a cross-cultural
Global Trends on the Horizon
By Nereida (Neddy) Perez, VP and Chief Diversity Officer, Ingersoll Rand

Being a diversity practitioner has never been more exciting from demographics, social, political and business perspectives. Being a member of management and part of a corporation has also never been more complex. Within a matter of seconds today you can reach the global market place. People in most parts of the world have either seen or have access to information like never before. Based on a recent study of more than 100 chief diversity officers, in order to be successful CDOs need to have strong cultural competencies, financial business acumen, a strategic mindset, technical savvy, knowledge of human resources, and the ability to influence change. In a separate study Diversity Best Practices confirmed that these skills were important as well. Aside from these global competencies, there are a number of trends that diversity practitioners need to be mindful of when developing and executing diversity strategies within their companies. These areas of potential impact include: Demographic Shifts: The U.S. is not the only country struggling with managing four generations, (for the first time in history,) in the work place. France, Belgium, and several other European countries are in a similar situation. Emphasis on these demographic shifts has slowed down in the corporate space because companies are still coping with the down turn of the economy. Female Invasion: Women are now a majority of the population in the workforce in many countries, although they are still not advancing professionally or economically at the same rate. In countries like India, China, and parts of Africa, women are facing significant challenges in the workforce, such as direct discrimination, and social and economic disparities. In Europe, six countries have set goals to support the advancement of women. Religions Differences: Religious differences are not only the major cause of economic and political unrest in the Middle East but it is also exists in Asia, Indonesia, India and even in the U.S. Creating an understanding of religious differences will be the next major challenge for diversity practitioners.
Read more Global Trends on the Horizon at www.diversityjournal.com
82
mindset. Will you explain the slight nuances between the two? I think its a matter of degree. Crosscultural suggests you are moving from one culture to another. Global suggests multi-cultural. It doesnt matter whether you are speaking with Canadians or the Chinese; you have the skillset and the competency to understand the dimensions of culture, to find ways to find inclusivity across differences. No one can be totally global, but the more practice and experience you have working across a handful of them, the better you will be able to adapt to all the new ones you encounter. Its about building a multi-cultural mindset as opposed to a mono-cultural mindset. Q. Are there any key competencies that you are finding a lot of organizations are doing well at; are there any they are faltering at? Theres a lot of heart out there, theres a lot of sensitivities, wanting to be fair. Sometimes they dont have the adaptable skills, they dont know how to communicate, negotiate, and often they dont have the facts about themselves, they are not self-aware enough, they dont understand differences, and most importantly they dont have objectivity about the world. They see the world through these bias-lenses; they are not self-aware of their bias, which colors their perceptions. Seeing the world from other perspectives is so powerful. The more pairs of glasses you can look at the world through, the richer the world is, and the more relativistic you understand the world to be. Learn to be relativistic and multi-cultural is key. Q. There are companies that are looking to go global. Can you give a step-by-step implementation? Why are so many companies having difficulties with this? Its not easy, its very complex. First
Read more Best Practices in Global Diversity at www.diversityjournal.com
Best Practices in Global Diversity
By Shaun Hawkins, Chief Diversity Officer, Eli Lilly and Company

As firms become increasingly affected by globalization, managers face the challenge of moving away from an ethnocentric mindset. How does your organization specifically train diversity leaders to think globally? Because Lilly is a large global company, thinking globally already is a part of the way we approach our work. We also see global development opportunities as essential for our leaders, not just those with diversity in their titles. As a practice, we transfer employees from around the world for development. In fact, 50 percent of our current top leaders at corporate headquarters in Indianapolis are from outside the United States. In addition, more than half of our employees work outside of the United States, and they are an integral part of teams planning our HR and diversity initiatives and sharing best practices. We all learn from each other. One of the challenges organizations face with global diversity is identifying what type or scope of diversity is important and relevant in specific countries. Can you take us through the process of how your organization determines this scope? With Lilly products marketed in 143 countries globally, we employ a diverse, global workforce. For our employees globally, embracing diversity means understanding, respecting, and valuing differences, including but not limited to race, religion, gender, sexual orientation, work style, national origin, and age. From a corporate perspective, we emphasize the importance of diversity and inclusion and integrate those principles into our global policies, programs and trainings. That said we know that diversity means different things around the world, and thus our affiliates consider the corporate perspective and then customize their own plans based on local demographics, issues and culture. It is understood that in some parts of the world it is illegal to compile racial data of employees. How does this affect your ability to measure diversity in these areas and what other resources do you use to show change is taking place? We know that diversity and inclusion are key drivers of employee engagement. Thus, we gain a lot of knowledge studying the results of an extensive survey we send annually to our employees. The Pulse survey has served as a scorecard for tracking corporate initiatives and progress on engagement, teamwork, accountability and getting to action for the past six years. In this survey we gain detailed understanding of how an employee experiences the company, specifically gaining insight as to whether a workgroup is seen to value diverse ideas and perspectives, an employee can be ones self at work and whether there is a safe environment to speak up and share contrarian views.
you need to understand the business case. You have to understand what diversity you are working with, how diversity can improve the bottom line, and then you have to build an inclusive mindset, and there are a lot of barriers with that. And then its being able to build that multi-cultural competency. These things take time. Its far quicker to work in homogenous groups. The greater the diversity, the longer it will take. Sometimes it can be painful to get folks to reach a consensus. I like to say, no pain, no gain. But you can reach much deeper reJanuary/February 2012
sults, more creative results if you can leverage the diversity. All companies are interested in being innovative, and that is a big part of success today. PDJ
Alan Richter is the president of QED Consulting, a 23-year-old company based in New York. He has consulted for corporations and organizations for many years in multiple capacities, primarily in the areas of leadership, values, culture, and change.
83
Digital Diversity
New Technology for MS, Parkinsons Sufferers
moving a mouse, or reading a web page. With the help of eSSENTIAL Accessibility, WellPoint is taking a major step to enable visitors with physical disabilities to access health plan and benefit information, including an online doctor finder tool as well as claims details and wellness materials. Website visitors click on an icon to download keyboard and mouse replacement solutions for free, including a webcam-based hands-free movement tracking system, a page reader, predictive typing and other customizable options. The online tools can be used on a standard PC by people who have dexterity challenges or reading difficulties arising from a variety of conditions, including stroke, paralysis, arthritis, multiple sclerosis, Parkinsons disease, cerebral palsy, dyslexia and other issues. WellPoint has partnered with eSSENTIAL Accessibility to offer an online solution that assists individuals who have difficulty typing,
FROM OUR FOLLOWERS

@DavidMcLauren: Tolerance is essential in cultural diversity. Celebrate it everyday! #diversitygold. @AXA_Equitable: Andrea Nitzan adapts 2 change, stays positive and is now a 2012 @diversityjrnl #Women Worth Watching! @GetToKnowBDO: Huge thanks to Diversity Journal for recognizing BDOs efforts in diversity communications with the 2012 Diversity Leader Award.
LEXICON TERMS
The fear and thus dislike of anything that is perceived as foreign or outside of ones country or culture.
Xenophobia
@DiversityJrnl
FOLLOW US
@Mentorings
You cant be successful on your own. The collective brainpower of a highly connected #team isnt only #powerful, but also exhilarating.
Barbara French writes: Congratulations Lori! Its great to have a role model like you at Juniper Networks!
Lori Cornmesser - Juniper Networks James Smith writes: Martha Delahanty has been an inspiration to me as well as my team. She has been a business partner for many years and I have seen her operate in the credo. It is a way of life. She has demonstrated tremendous and fearless leadership skills and is highly respected by many of her peers, by people who work for her and people who just know of her. She is definitely A Women Worth Watching. Martha Delahanty - Verizon Communications Inc.
84
THE MARK
OF EXCELLENCE
For professionals who seek to reach new career milestones, CSC offers the ideal environment a dynamic culture where innovation flourishes. Visit CSCs career site at http://careers.csc.com to explore opportunities to join one of the worlds most successful IT business solutions providers.
CSC is an Equal Opportunity Employer, M/F/D/V.
Odds and Ends

IN MEMORIAM:
William L. Waller, former governor of Mississippi, died November 30, 2011 at the age of 85. As a prosecutor in 1964, Waller twice tried to convict the segregationist Byron De La Beckwith of murdering the civil rights leader and NAACP field secretary Medgar Evers. The case was dropped in 1969, but Evers was convicted of the murder in 1994 and later died in prison. In 1971 Waller forged a coalition of poor whites and newly enfranchised blacks to become governor of Mississippi. Waller, a Democrat, used his governorship from 1972 to 1976 to appoint blacks to administrative boards and commissions for the first time in post-Reconstruction Mississippi. Waller named a black as a top adviser during his tenure. He raised three historically black colleges to university status, and he abolished the Mississippi Sovereignty Commission, which had fought integration.
INSIGHT
A voice is a human gift; it should be cherished and used. Powerlessness and silence go together.
Margaret Atwood (Novelist)
DID YOU KNOW?
Gap has approximately miles of storefront windows all over the world. Southwest Airlines serves million bags of peanuts each year.
ten
87.6
HOW DO YOU KEEP
DIVERSITY FRESH?
Those that have worked in the diversity field for years understand this. Others that constantly hear the phrase being touted on television and at conferences tune it outand thus its meaning. So how do you keep diversity fresh? How do you keep from the inevitable burn-out that comes with diversity overload? As with anything that can become stale, the challenge is to keep the material updated and relevant. By updating the message and the ways it is communicated periodically, one can avoid losing people on the topic. Try varying the type of outlet communicated through, using new technology whenever available. Polls, whether in person or online, can create useful information that can be related in easy-to-read infographics and statistics. Ask for employee advice and feedback. Receiving input from employees and colleagues will not only diversify the message and keep it fresh, but it will offer a way for employees to share their opinions and feel like their opinions and thoughts are wanted in the workplace. Above all, keep it fun! Use visual aids and other resources with images and interactive opportunities whenever possible. It may sound like youre creating a presentation for children, but use the same theory: keeping the message of diversity relatable and relevant will help you convey an important topic to employees. A colorful presentation that engages the audience and keeps the mood light does more for conveying the message than a drab, boring, and serious presentation. PDJ
The original Apple logo was Isaac Newton sitting under an apple tree.
After racking up a late fee on a video rental, software executive Reed Hastings came up with the idea of Netflix. Company name Zippo came from a derivative of Zipper; inventor George Blaisdell liked the sound of the word.
$40
86
>> CULTURE
continued from page 15

Streaming 19%
eir music
W MEN
PDJ SURVEY DATA
CD 19%
#1 Diana Ross #2 Barbara Streisand #3 Cher #1 Madonna #2 Whitney Houston #3 Tina Turner #1 Alanis Morissette #2 Mariah Carey #3 Sheryl Crow #1 Lady Gaga #2 Beyonce #3 Pink
Above, the artists who received the most votes as the most influential women in music for each decade.
LEADERSHIP SPOTLIGHT
Bonnie Apodaca
Director, Business Management Operations
How do you define leadership? Its an aspect of teaming that guides others in a significant way. Whats the worst mistake a leader can make? Not listening enough. Ive made that mistake and regret it. You can learn something from every person you come in contact. Leadership is not a one person act. What risks should a leader take? First, both you and the people who work with you will make mistakes. Be okay with that possibility. Secondly, share enough about you so that others can understand your strengths and weaknesses. They can then shore up your weaknesses with their strengths. Given the chance, would you do anything differently? I am always curious about the path not taken. I wish I could travel along many of the paths not taken just to have the knowledge and experience from them. But I have no regrets at all in that I learn and keep going. PDJ
COMPANY: Sandia National Laboratories WEBSITE: www.sandia.gov HEADQUARTERS: Albuquerque, New Mexico EMPLOYEES: 8,600 full-time; 1,200 other
EDUCATION: BS, University of Colorado; MBA, University of New Mexico WHAT IM READING: Racing in the Rain, by Garth Stein MY PHILOSOPHY: For every situation there is a right leader. You grow as a leader by finding the right approach for each situation. Im on a continual journey to understand what approach to take for various situations. INTERESTS: Bicycling, walking, spending time in the mountains
PRIMARY BUSINESS: National Security Laboratory
consum e rs
ROCK
WHO
Radio 10%
Ho w
vey take ur
th
iPOD 52%
70s 80s 90s 00s
87
Diversity History
JANUARY 23, 1907:
Photograph credit: Courtesy of Wikimedia Commons
Ellis Island opened on January 1, 1892. The island synonymous with American immigration remained open until 1924. Over 12 million immigrants went through a 3-7 hour inspection process to become an American. Fun fact: The island was originally built on a landfill.
January 1-3: The Japanese New Year begins at midnight on December
31 with 108 bell tolls from Buddhist temples, which symbolize the 108 human sins in Buddhism. Sending post cards is a notable custom, as well as traditional feasting and the playing of Beethovens Ninth symphony.
Charles Curtis, of Kaw, Osage, and Pottawatomie ancestry, was sworn in as the first Native American U.S. senator from Kansas. From 1928-1933, he also served the nation as vice president under President Herbert Hoover.
January 6: Three Kings Day (Puerto Rico, Dominican Republic) is
celebrated to symbolize the feast of the Epiphany, when the Three Kings visited Jesus in Bethlehem bearing gifts. Similar to Christmas in the U.S., children receive gifts. Instead of leaving milk and cookies out, children collect hay and straw and place it under their beds, symbolizing food for the Kings horses.
JANUARY 16: WORLD RELIGION DAY
February 21:
The United Nations International Mother Language Day annually celebrates language diversity worldwide. The day of observance is rooted in the killing of four students on February 21, 1952 in Bangladesh, when they campaigned to officially use their mother language, Bengali. PDJ
88
www.nationalgrid.com
CorporateIndex
A-10 Clinical Solutions, Inc......www.a10clinical.com ............................45 - 46 AARP ....................................... www.aarp.org .......................................64 - 65 Accenture ........................... www.accenture.com ......................................... 47 Aflac........................................ www.aflac.com ................................... 8, 47, 48 Agence Presse France Foundation....foundation.afp.com ........................... 10 Agent Anything ................www.agentanything.com ..................................... 39 Akraya, Inc. ...........................www.akraya.com ............................................. 8 Allegheny College ...............www.allegheny.edu.......................................... 36 Always Prepped .............www.alwaysprepped.com..............................38 - 39 Amazon ................................www.amazon.com .......................................... 34 American Express ........ www.americanexpress.com ..................................... 8 American Institute for Managing Diversity....www.aimd.org ..................... 8, 74 Andrews Kurth LLP ......... www.andrewskurth.com ........................................ 8 Apple ......................................www.apple.com ............................................ 86 Army and Air Force Exchange Service.....www.shopmyexchange.com ......... 8 AXA Equitable Life Insurance.....www.axa-equitable.com ............................ 84 Bank of the West .........www.bankofthewest.com ............................... 8, 75 BDO USA, LLP ........................ www.bdo.com .......................................... 8, 84 Best Buy ...............................www.bestbuy.com........................................... 35 Blue Cross and Blue Shield of NC.....www.bcbsnc.com ................................ 8 Boehringer Ingelheim.....www.boehringer-ingelheim.com ............................ 48 Booz Allen Hamilton........ www.boozallen.com .................................... 8, 73 Brinker International ..............www.brinker.com ............................................. 8 Burger King Corp...................... www.bk.com ................................................. 8 Caesars Entertainment Corporation.....www.caesars.com ....................... 8, 48 Catalyst..................................www.catalyst.org ....................................... 8, 22 CBRE Group, Inc.....................www.cbre.com ............................................. 49 CDW LLC ................................www.cdw.com................................................ 8 Charles Schwab .............. www.aboutschwab.com ...................................... 49 Chevron ............................. www.chevron.com ..................................... 8, 41 Chrysler Group LLC ...... www.chryslergroupllc.com .................................8, 11 Cigna ......................................www.cigna.com ............................................ 49 Cisco Systems, Inc. ................www.cisco.com......................................... 8, 78 Citi ..........................................www.citi.com ................................... 8, 50, 63 Cleveland Municipal Court.....www.clevelandmunicipalcourt.org ..........36 - 37 Cleveland-Marshall College of Law.....www.law-csuohio.edu ...................... 36 Columbia Law School....... www.law.columbia.edu ....................................... 70 Comcast Corporation .......... www.comcast.com ............................................ 8 Cornell University .................. www.cornell.edu ............................................ 64 CSC ........................................ www.csc.com ................................... 8, 50, 85
BOLD denotes Advertiser
Executive Talent Solutions
Diversity
Creating a culture both in our internal organization and by building diverse leadership teams for our clients where excellence comes from all perspectives. Our team has gone to great lengths to reduce our environmental impact through responsible resource management and sustainable development to help build a better global business landscape. We believe that giving back to the community both financially and through volunteerism is essential to creating a strong society and satisfying work environment. An award-winning talent management firm that specializes in identifying and securing your best talent options by fully understanding the intricacies of your environment with individuals who will help your company soar to new heights.
Sustainability
Community
Executive Search Organizational Development Talent Management
JBK Associates, Inc.

www.jbkassociates.net
CORPORATE HEADQUARTERS FLORIDA OFFICE
One Engle Street, Suite 201 Englewood, New Jersey 07631 Tel: 201.567.9070 Fax: 201.567.9078
777 South Flagler Drive Suite 800 West Tower West Palm Beach, Florida 33401 Tel: 561.515.6026
Association of Executive Search Consultants
The Worldwide Association for Retained Executive Search Consulting Firms
CSX Corporation ..................... www.csx.com .............................................. 34 CVS Caremark ........................ www.cvs.com ................................................ 8 Deloitte LLP .......................... www.deloitte.com ............................................. 8 Dimock Community Health Center.....www.dimockcenter.org ...................... 24 Eastman Kodak Company..... www.kodak.com .................................. 8, 50, 51 Eileen Fisher .....................www.eileenfisher.com........................................ 21 Eli Lilly and Company...............www.lilly.com .............................................. 83 eSSENTIAL Accessibility.....www.essentialaccessibility.com ....................... 84 Fannie Mae ........................www.fanniemae.com .......................................... 8 First Horizon National Corporation.....www.fhnc.com ................................... 64 Flint Strategic Partners ......www.flintpartners.com ....................................... 66 Freddie Mac ...................... www.freddiemac.com .......................................... 8 Gap, Inc. ................................www.gapinc.com ........................................... 86 General Electric ........................ www.ge.com ............................................... 35 General Motors.........................www.gm.com .............................................. 32 George Mason University ........www.gmu.edu.............................................. 65 Gibbons P.C....................... www.gibbonslaw.com .......................................... 8 Girls Inc. ................................ www.girlsinc.org .....................................20 - 21 Halliburton ..........................www.halliburton.com .......................................... 8 Harris Corporation ..................www.harris.com ........................................ 8, 51 Highmark Inc. ......................www.highmark.com ......................................... 51 Howard University .................www.howard.edu ........................................... 20 HP ........................................... www.hp.com ............................................... 74 ING Foundation ............www.ing-usafoundation.com .................................. 21 Ingersoll Rand ......................... www.irco.com ........................................ 52, 82 Intelliworks ......................... www.intelliworks.com ........................................ 38 ITT Corporation .........................www.itt.com ................................................. 8 JackThreads ......................www.jackthreads.com........................................ 40 JBK Associates, Inc. ....www.jbkassociates.com ................................ 8, 90 JP Morgan Chase...........www.jpmorganchase.com .................................... 52 Juniper Networks....................www.juniper.net ............................................ 84 KBR ..........................................www.kbr.com .............................................. 80 Kelly Services ...................www.kellyservices.com......................................... 8 Kent State University ............... www.kent.edu .............................................. 10 Kettering University ..............www.kettering.edu .......................................... 32 KeyCorp................................... www.key.com ................................................ 8 KPMG LLP..............................www.kpmg.com .................................. 8, 52, 53 Lockheed Martin Corporation.....www.lockheedmartin.com ........ 8, 17, 73 Louisiana State University ........ www.lsu.edu ................................................11 ManpowerGroup ............ www.manpowergroup.com ...................................... 8 ManTech International Corporation.....www.mantech.com ........................... 34 Marsh & McLennan Companies.....www.mmc.com ........................................ 8 Marsh, Inc.............................. www.marsh.com ............................................ 53 Medco Health Solutions .....www.medcohealth.com ...................................... 8 Mercer ...................................www.mercer.com ........................................... 53 Mexican American Legal Defense and Educational Fund....www.maldef.org ... 70 MGM Resorts International.....www.mgmresorts.com ...............................8, 11 Miami University ....................www.muohio.edu ....................................26 - 31 Microsoft ..............................www.microsoft.com ......................................... 54 Moss Adams LLP ............. www.mossadams.com ......................................... 8 Mott Community College ......... www.mcc.edu .............................................. 32 MWV .......................................www.mwv.com ...................Inside Cover, 1, 8 NASA / Johnson Space Center.....www.nasa.gov ........................................ 54 National Alliance on Mental Illness.....www.nami.org ................................... 61 National Assn. for the Advancement of Colored People.....www.naacp.org ...... 70 National Foundation for Teaching Entrepreneurship.....www.nfte.com ........ 38 National Grid .................. www.nationalgrid.com ............................ 8, 55, 89 National Institutes of Health ..... www.nih.gov ............................................... 64 Nationwide Insurance ........ www.nationwide.com ........................................ 10 Netflix..................................... www.netflix.com ............................................ 86 New York Life Insurance....www.newyorklife.com ..... Inside Back Cover, 8 Newell Rubbermaid ......www.newellrubbermaid.com..................................... 8 Northrop Grumman ......www.northropgrumman.com .............................. 8, 34 PNC Financial Services Group, Inc., The.....www.pnc.com.......... 8, 55, 69 Princeton University ............ www.princeton.edu .......................................... 39 QED Consulting...............www.qedconsulting.com...............................82 - 83 Raytheon Company............. www.raytheon.com ............................................ 8 RBC Wealth Management.....www.rbcwm-usa.com....................................... 8 Robins, Kaplan, Miller & Ciresi L.L.P......www.rkmc.com ............................... 8 Royal Dutch Shell ................ www.shell.com ........................................ 8, 71 Science Applications International Corporation.....www.saic.com .................. 8 Sandia National Laboratories.....www.sandia.gov ........................................ 87 Scripps Health ....................... www.scripps.org ............................................ 64 Sidley Austin LLP ...................www.sidley.com .............................................11 Sodexo............................. www.sodexousa.com............................... 3, 8, 56 Southern Company ......www.southerncompany.com................................... 34 Southwest Airlines ..............www.southwest.com......................................... 86 Springboard Consulting LLC.....www.consultspringboard.com ................ 8, 76 Sprint ......................................www.sprint.com .............................................. 8 Sun Life Financial ..................www.sunlife.com............................................ 92 Target..................................... www.target.com .............................................. 8 The Lifetime Healthcare Companies.....www.lifethc.com ............................... 8 The Rock and Roll Hall of Fame and Museum.....www.rockhall.com ...14 - 15 The Sierra Group............ www.thesierragroup.com ..................................... 35 Toyota Motor Sales U.S.A., Inc......www.toyota.com ................................. 9 TWI, Inc. .................................www.twiinc.com ........................................ 8, 72 U.S. Military Academy ............ www.usma.edu ............................................. 56 Union Bank N.A. .................www.unionbank.com ........................................ 57 United States Air Force Academy.....www.usafa.af.mil .................................. 8 United Technologies Corporation.....www.utc.com ....................................... 57 UnitedHealth Group......www.unitedhealthgroup.com ........................ 8, 59 University of Michigan - Flint .....www.umflint.edu ........................................ 32 University of Texas at Austin.....www.utexas.edu ......................................... 70 University of the Rockies.......www.rockies.edu ............................................. 8 US Airways, Inc .................. www.usairways.com ........................................... 8 USAA ...................................... www.usaa.com ............................................. 34 Vanguard .......................... www.vanguard.com .................................... 8, 13 Verizon ................................ www.verizon.com ................................ 8, 77, 84 Virginia Tech .............................. www.vt.edu ................................................ 38 W.W. Grainger, Inc. ..............www.grainger.com ............................................ 8 Wal-Mart Stores, Inc. ....www.walmartstores.com ....... 8, 10, 11, 21, 23, 58 Waste Management, Inc. .....www.wm.com / www.thinkgreen.com ............... 8 WellPoint, Inc. ...................www.wellpoint.com ........7, 8, 10, 58, 70, 79, 84 West Virginia University........... www.wvu.edu .............................................. 64 Wheelock College ...............www.wheelock.edu...................................24 - 25 Wounded Warrior ......www.woundedwarriorproject.org ............................... 76 Year Up.................................. www.yearup.org .....................................18 - 19 Zippo Manufacturing Company.....www.zippo.com ...................................... 86
Diversity Leader Communication Cycle

N TIO NI OG EC
Company/CEO Promotion Distribution Publishing Chief Diversity O cer
CO MM ITM EN T
M CO
M U N I C AT I O
N
CO
Diversity Dept. Management
CO
MM
INFORMATION
MMU
Creation
ERGs Employees
U N I C AT I
CTION PRODU
N I C AT I O
Design
ON
N
Suppliers
Analysis
CO
MM
Collection Research
U N I C AT I
ON
Products/Services Community
Diversity Journal
SE LE CT ION
N IO CT A
The Diversity Leader Award is an annual communication award won by companies that share their diversity and inclusion success stories with Diversity Journal on a regular basis through participation in special features and offering profiles of their leaders. The companies that win this award serve as a model to others and proclaim their ambition of building an unbreakable commitment toward global workforce diversity and inclusion.
RoadtoSuccess
2012 Rector Inc. All rights reserved.
| QUESTIONS & ANSWERS
We sat down with Tasha Kitty, Program Director of Talent, Acquisitions, and Management at the home office of Sun Life Financial in Wellesley, Massachusetts. The Wellesley location employs approximately 1600 employees.
Q. Why is diversity important in every workplace? Diversity is important because thats where innovation happens. Without diversity, you would get like-minded thinking. It breeds innovation. At its grass roots, diversity is going to help you get that way. Q. Why is important for Sun Life to be LGBT-friendly? Its important for us to support our employees. Its important for us to support our customers. Its important for us to be in that space, because thats the space where we live and work. Q. What specific initiatives have you and/or Sun Life spearheaded that have helped you retain such strong LGBT numbers? We do a various amount of things, some internally and some externally. In itself, its a diverse amount of initiatives. Internally, we do have an LGBT employee resource group, called GLOBE (Gays, Lesbians and Others Building Equality.) It focuses on internal and external initiatives on the employee population at large. We have worked closely with PFLAG (Parents and Friends of Lesbians and Gays), which is one of our community partners. Weve revamped our policies to not only include sexual orientation but transgender and gender expression. Weve updated our health insurance as well to include transgender benefits. We also have a domestic partner plan for health insurance, and weve hosted the World AIDS quilt. Externally, we march annually in the Boston Pride Parade. We also have some of our employee resource group members go to the Out is Equal National Conference. We work closely with the Walham House, which is a subset residence from the Home for Little Wanderers. It is one of two LGBTQ houses for teens in the U.S. We volunteer to clean up and sponsor their home at-large.
Q. Where do you recruit LGBT employees? What do you look for? You recruit them where you recruit any other employee. We dont go anywhere for an LGBT person specifically. Our hope is to recruit LGBT employees at any career fair. Thats why when we go to our career fairs, regardless whether it is specifically designated for that community group or not, we like to display that we have received 100% on the HRC corporate quality index. You can recruit an LGBT employee anywhere, its all about the face you put on the company and making sure that company is one that cultivates and contains top talent anywhere. Q. You mentioned the Human Rights Campaigns Best Places to Work for LGBT employees Index. What thoughts do you have on the HRC? We are very proud that we received 100% on the HRC Corporate Equality Index over the past three years, and were definitely working hard. That organization is great in that it continuously challenges companies to continue that rating. Weve shown the past few years that we are an LGBT-friendly organization and that were continuing to work on it. Q. Has being LGBT-friendly always been important to Sun Life Financial? When did it become imperative to be LGBT-friendly? As soon as we launched our diversity initiatives in 2006, weve always had LGBT be a topic at the table. Prior to that, we didnt have any diversity initiatives. The company has definitely embraced it from the very beginning of our stages of launching our diversity initiatives. Before that, weve always been open to not just LGBT, but any community as well. Q. What advice/tips do you have for other companies and workplaces to retain their LGBT employees? Its not just diversity and inclusion. And inclusion is so important. Its hard to de-couple the two because you need to make sure that youre not just there but that you have a voice and a place at the table. And I think we do that really well here, and feeling that you have that place is really important to retaining employees. I think it all starts with having an inclusive culture where you are not just here, but you are here and heard. PDJ
92
SEE IN US WHO YOU ARE
At New York Life we believe that peoples di erences can be their greatest attributes. We recognize that employees unique qualities often lead to innovation, positive change, and a more productive and dynamic workplace.
For more information about a career with New York Life visit us at www.newyorklife.com/diversity
NEW YORK LIFE. THE COMPANY YOU KEEP.
2010 New York Life Insuranace Company, 51 Madison Avenue, New York, NY 10010 EOE/M/F/D/V
2012 Rector Inc. All rights reserved.

Profiles in Diversity Journal - January/February 2012

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Profiles in Diversity Journal - January/February 2012

Uploaded by

Copyright:

Available Formats

AFRICANAMERICANHISTORY

All Things Diversity & Inclusion

JAN/FEB 2012 $12.95

Diversity Leaders pg. 8

Women who Rock! pg. 14

Transforming Flint, Michigan pg. 32

Creating Boomer-Friendly Offices pg. 64

Many talents. One MWV.

D&I more than painting a pretty picture

LETTERS TO THE EDITOR

REPRINTS: profiles@diversityjournal.com EDITORIAL: edit@diversityjournal.com PHOTOS & ARTWORK: art@diversityjournal.com

facebook.com/diversityjournal twitter.com/diversityjrnl scribd.com/diversityjournal twitter.com/mentorings facebook.com/mentorings

Making every d ay a better day

January / February 2012 Volume 14 Number 1

HELPING EMPLOYEES WITH MOOD DISORDERS THRIVE IN THE WORKPLACE

CREATING BOOMER-FRIENDLY OFFICES

COMMUNICATION PAYS OFF IN MANUFACTURING

PROFILES IN DIVERSITY JOURNAL

06 | EDITORS NOTE 08 | DIVERSITY LEADERS

14 | WOMEN WHO ROCK

SMALL BUSINESS | ENTREPRENUER

16 | MEDIA AND REVIEWS

34 | VETS IN THE WORKPLACE

86 | ODDS AND ENDS

68 | FROM THE EXPERTS

New Year, New Optimism about Women

PROFILES IN DIVERSITY JOURNAL

Hell have confident footsteps to follow into a promising future.

Better Health Care, Thanks To You.

2012 DIVERSITY LEADERS

MORE FROM OUR AWARD-WINNING COMPANIES

External Town Hall/Community Meetings

New York Life

Internal Employee Training

PROFILES IN DIVERSITY JOURNAL

Eagle Leader at Wellpoint

AFP Foundation Gives 25 Laptop Computers to Journalists in Developing Countries

Kent State TRIO leader

Kilo-Smith named Vice President, Diversity & Inclusion Walmart

PROFILES IN DIVERSITY JOURNAL

MGM supports Las Vegas LGBT

Dulworth new Diversity Officer at Auto Giant

LSUs Albert named to the Volunteer Board

Sidley Austin LLP Names Sarah L. Olson Chief Diversity Officer

Walmart names new People Leader

Bellamy and Kevin Killian, and Anne Waldman.

Murals for The Museum of Modern Art, Nov. 13May 14

Fighting for Democracy: Who is the We in We the People?, October 14January 16

PROFILES IN DIVERSITY JOURNAL

>> WHO WOMEN

INA TURNER, JANIS Joplin,

PROFILES IN DIVERSITY JOURNAL

MEDIA & REVIEWS

The Autobiography of Malcolm X, as told to Alex Haley

Invisible Man, by Ralph Ellison

Reaching out to Latin America through new iPad App

PROFILES IN DIVERSITY JOURNAL

PHILANTHROPY YEAR UP PARTICIPANTS

GAIN A LEG UP IN BUSINESS WORLD

Students solve a math problem in the classroom.

GIRLS INC. FOSTERS FINANCIAL

Serving Diverse Populations