1-1N3CIG3 1-1N3574P 1-1MSTGZN 1-1MR2PC2 1-1M87TMK 1-1N30T1L 1-1MYSA4V 1-1MXX7MY 1-1LW8XBZ 1-1N39IWP 1-1N3BAW4 1-1N3C07P 1-1MTRVYT 1-1MTOCM0

SELECT /*+ parallel(S_ORDER_ITEM,4) parallel(S_ORDER,4) */ S_ORDER.ROW_ID ORDER_ID , S_ORDER_ITEM.ROW_ID LINE_ITEM_ID , S_ORDER.ORDER_NUM ORDER_NUM , S_ORDER.REV_NUM REV_NUM , NVL(S_PROD_INT.PART_NUM ,' ') SRV_CD , S_ORDER.STATUS_CD ORDER_STATUS, S_ORDER.ACTIVE_FLG ACTIVE_FLG, S_ORDER_ITEM.X_SNI_INVOICE_GROUP_KEY , S_ORDER_ITEM.STATUS_CD, S_ORDER.LAST_UPD, S_ORDER.CREATED FROM CRM.S_ORDER_ITEM S_ORDER_ITEM

INNER JOIN CRM.S_ORDER S_ORDER ON S_ORDER_ITEM.ORDER_ID=S_ORDER.ROW_ID AND S_ORDER.STATUS_CD IN ('Complete' , 'Intransit' ,'Released','Planned' ,'Canc elled') --AND REV_NUM > 1) ---OR (S_ORDER.STATUS_CD='Complete' AND REV_NUM = 1)) AND S_ORDER.LAST_UPD > TO_DATE ('10/12/2011' ,'MM/DD/YYYY') -----AND S_ORDER.LAST_UPD < TO_DATE('14-OCT-11 18:48:43','DD-MON-RR HH24:MI:SS') INNER JOIN CRM.S_PROD_INT S_PROD_INT ON S_ORDER_ITEM.PROD_ID = S_PROD_INT.ROW_ID AND S_PROD_INT.PROD_CD IN ('Accessorial','Ancillary Equipment Item' , 'Transport ation') WHERE (1 =1)

AND S_ORDER_ITEM.X_SNI_INVOICE_GROUP_KEY IS NULL ;

From: Subramani, Senthil Murugan Sent: Saturday, October 15, 2011 12:57 AM To: Olson, James; Monfils, Jill Cc: Villavicencio, Daryel; Danda, Surendra; Delfosse, Bill; Rajan, Jeejesh; Corb ley, Delia; Juncer, Walt; Brabant, Melissa; Yanthan, Zajamo; Rehiman, Remitha; S ubramaniam, Sridhar Subject: RE: Invoice Group Key Issue??

Monitored the queue for an hour. It is running fine.

Requested Brian for list of orders with run the process manually.

Complete status and without Invoice key to

Regards, Senthil Murugan Extn: 592-2352 From: Subramani, Senthil Murugan Sent: Saturday, October 15, 2011 12:00 AM To: Olson, James; Monfils, Jill Cc: Villavicencio, Daryel; Danda, Surendra; Delfosse, Bill; Rajan, Jeejesh; Corb

ley, Delia; Juncer, Walt; Brabant, Melissa; Yanthan, Zajamo; Rehiman, Remitha; S ubramaniam, Sridhar Subject: RE: Invoice Group Key Issue?? Importance: High

Spoke to Walt and re activated the LOV. Monitoring the Queue.

Regards, Senthil Murugan Extn: 592-2352 From: Subramani, Senthil Murugan Sent: Friday, October 14, 2011 11:45 PM To: Olson, James; Monfils, Jill Cc: Villavicencio, Daryel; Danda, Surendra; Delfosse, Bill; Rajan, Jeejesh; Corb ley, Delia; Juncer, Walt; Brabant, Melissa; Yanthan, Zajamo; Rehiman, Remitha; S ubramaniam, Sridhar Subject: RE: Invoice Group Key Issue?? Importance: High

This LOV type Siebel Order Number , is inactivated by Walt on 10/13/2011 12:13:51 P M in PRODUCTION.

Until, re activating or removing this LOV from all Invoicing profiles, it will e rror out the Billing monitor agent.

Regards, Senthil Murugan Extn: 592-2352 From: Subramani, Senthil Murugan Sent: Friday, October 14, 2011 10:51 PM To: Olson, James; Monfils, Jill Cc: Villavicencio, Daryel; Danda, Surendra; Delfosse, Bill; Rajan, Jeejesh; Corb ley, Delia; Juncer, Walt; Brabant, Melissa; Yanthan, Zajamo; Rehiman, Remitha; S ubramaniam, Sridhar Subject: RE: Invoice Group Key Issue??

Found the root cause,

All the failed orders are mapped to Invoice to account n# 2209062.

KRUGER PRODUCTS LP , locatio

Prepaid required references of this Invoice To has a wrong type ber .

Siebel Order Num

To avoid the re-occurrence of this error , need to remove this reference type or need to add this in LOV type.

Jill

Please advice on this.

Regards, Senthil Murugan Extn: 592-2352 From: Subramani, Senthil Murugan Sent: Friday, October 14, 2011 10:44 PM To: Olson, James; Monfils, Jill Cc: Villavicencio, Daryel; Danda, Surendra; Delfosse, Bill; Rajan, Jeejesh; Corb ley, Delia; Juncer, Walt; Brabant, Melissa; Yanthan, Zajamo; Rehiman, Remitha Subject: RE: Invoice Group Key Issue??

Received below OEM Admin Group alert @ 10:34 PM.

SiebelEn1: SNIWorkMonBilling has recycled 9 times in the past 15 mins. Additiona l Message: Rule Id: 1-5NJY1Y, Table Name: S_ORDER, Base Table Row: 1-1MZ26C0 Removed the order# 2002534755, ver# 1 from S_ESCL_STATE.

Regards, Senthil Murugan Extn: 592-2352 From: Subramani, Senthil Murugan Sent: Friday, October 14, 2011 10:00 PM To: Olson, James; Monfils, Jill Cc: Villavicencio, Daryel; Danda, Surendra; Delfosse, Bill; Rajan, Jeejesh; Corb ley, Delia; Juncer, Walt; Brabant, Melissa; Yanthan, Zajamo; Rehiman, Remitha Subject: RE: Invoice Group Key Issue??

Found bad record for same order ue

2002525414 , but ver# 2 , stuck up and causing iss

Removed that from S_ESCL_STATE, and the records are getting processed now..

Working on triggering the Key gen process for orders sent by Brian.

After that, will analyze the root cause of issue on this record .

Regards, Senthil Murugan Extn: 592-2352 From: Subramani, Senthil Murugan Sent: Friday, October 14, 2011 9:47 PM To: Gnadt, Brian; Brabant, Melissa; Olson, James; Monfils, Jill; Vandersteeg, Ca rrie; Tebon, Lori Cc: Villavicencio, Daryel; Danda, Surendra; Delfosse, Bill; Rajan, Jeejesh; Corb ley, Delia; Juncer, Walt Subject: RE: Invoice Group Key Issue??

Hi Brian,

Triggered the process for Complete , In-transit

and

Planned

orders from your list.

Working on Released

orders, will update you once it complete.

Regards, Senthil Murugan Extn: 592-2352 From: Gnadt, Brian Sent: Friday, October 14, 2011 6:19 PM To: Brabant, Melissa; Olson, James; Monfils, Jill; Subramani, Senthil Murugan; V andersteeg, Carrie; Tebon, Lori Cc: Villavicencio, Daryel; Danda, Surendra; Delfosse, Bill; Rajan, Jeejesh; Corb ley, Delia; Juncer, Walt Subject: RE: Invoice Group Key Issue??

My ticket was closed on this issue but I don t this is fixed yet. I had just sent Senthil an email with just under 4,000 orders on it that I believe should have had invoice group keys on them.

Is there still a backlog of orders that needs to be processed?

Thanks,

Brian Gnadt AR Systems & Reporting Team Schneider National, Inc. 920-592-3085

From: Brabant, Melissa Sent: Friday, October 14, 2011 2:25 PM To: Olson, James; Monfils, Jill; Subramani, Senthil Murugan; Gnadt, Brian; Vande rsteeg, Carrie; Tebon, Lori Cc: Villavicencio, Daryel; Danda, Surendra; Delfosse, Bill; Rajan, Jeejesh; Corb ley, Delia; Juncer, Walt Subject: RE: Invoice Group Key Issue??

All,

This process was alerting since yesterday at 4pm. I think we need to follow up with whomever gets these alerts as someone obviously did not follow up on this. It even tells you the order number .(See screen shot below in the message)

~~~~~~~~~~~~~~~~~~~~ Melissa Brabant IT Middleware Analyst Schneider National Inc.

Work: (920) 592-2434 Cell: (920) 606-7409 brabantm@schneider.com Mail Code: US.GRB.0101.19 ~~~~~~~~~~~~~~~~~~~~ The information contained in this e-mail is privileged and confidential, and for use only of the addressees of same and/or those who might have been specificall y authorized to read it. If you have received this e-mail by error, please dest roy it and notify the sender, to his/her e-mail address. Any non-authorized dis semination, distribution or reproduction of this message is strictly prohibited, and subject to the sanctions established in the applicable laws.

From: Olson, James Sent: Friday, October 14, 2011 12:20 PM To: Monfils, Jill; Brabant, Melissa; Subramani, Senthil Murugan; Gnadt, Brian; V andersteeg, Carrie; Tebon, Lori Cc: Villavicencio, Daryel; Danda, Surendra; Delfosse, Bill; Rajan, Jeejesh; Corb ley, Delia; Juncer, Walt Subject: RE: Invoice Group Key Issue??

We identified the record that was causing the issues and removed it from the pro cessing queue. Things are processing fine again. I am working with Brian on ge tting a list of orders that need grouping keys so we can manually reprocess thos e. Thanks

From: Brabant, Melissa Sent: Friday, October 14, 2011 11:31 AM To: Subramani, Senthil Murugan Cc: Villavicencio, Daryel; Vandersteeg, Carrie; Tebon, Lori; Gnadt, Brian; Danda , Surendra; Delfosse, Bill; Rajan, Jeejesh; Monfils, Jill; Corbley, Delia; Junce r, Walt Subject: RE: Invoice Group Key Issue??

Did you check to see if this is a data issue? I believe Daryel spoke to you and

said the component keeps restarting due to data .there isn t anything I can do on m y end. Unless you have more information?

~~~~~~~~~~~~~~~~~~~~ Melissa Brabant IT Middleware Analyst Schneider National Inc. Work: (920) 592-2434 Cell: (920) 606-7409 brabantm@schneider.com Mail Code: US.GRB.0101.19 ~~~~~~~~~~~~~~~~~~~~ The information contained in this e-mail is privileged and confidential, and for use only of the addressees of same and/or those who might have been specificall y authorized to read it. If you have received this e-mail by error, please dest roy it and notify the sender, to his/her e-mail address. Any non-authorized dis semination, distribution or reproduction of this message is strictly prohibited, and subject to the sanctions established in the applicable laws.

From: Subramani, Senthil Murugan Sent: Friday, October 14, 2011 11:25 AM To: Brabant, Melissa Cc: Villavicencio, Daryel; Vandersteeg, Carrie; Tebon, Lori; Gnadt, Brian; Danda , Surendra; Delfosse, Bill; Rajan, Jeejesh; Monfils, Jill; Corbley, Delia; Junce r, Walt Subject: RE: Invoice Group Key Issue?? Importance: High

Hi Melissa,

We are getting more calls related to Populating References to Orders and Invoice Key generation.

Looks like

Billing Workflow Monitor Agent is erroring and restarting.

Could you please help us by checking that and resolve it asap, as this is critic al issue.

Regards, Senthil Murugan Extn: 592-2352 From: Gnadt, Brian Sent: Friday, October 14, 2011 10:18 AM To: Subramani, Senthil Murugan; Danda, Surendra; Delfosse, Bill; Rajan, Jeejesh; Monfils, Jill Cc: Vandersteeg, Carrie; Tebon, Lori Subject: Invoice Group Key Issue?? Importance: High

Hello

I m wondering if there is a problem with the invoice group key generation today? Normally it seems to me like the group keys are updated not too long after chang es are made to the order.

On Wal-Mart I m seeing examples on orders where line items are added and the group keys are generated on the line items or the order is in a Planned/Released stat us and all line items are missing the group key.

Below I have two different orders examples:

2002489738 2002526108

ASR was added today and doesn t have a group key All line items are missing the group key.

I will log a ticket here if there is something wrong.

Thanks,

Brian Gnadt AR Systems & Reporting Team Schneider National, Inc. 920-592-3085