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Objective: To secure a professional position with a dynamic, growing company that utilizes my customer and client relationship building

skills. Key Strengths: * Exceptional organizational skills and strong detail orientation. * Effective and persuasive communicator with customers, vendors, partners and cl ients at all levels of management. * Able to adapt to a variety of business environments including both for-profit and non-profit organizations. * Collaborative colleague who also works well independently. Experience: The Education Resources Institute, Boston, MA, a guarantor of private student lo ans at over 8000 schools nationally, exceeding $1 billion in annual volume. Senior Collections Analyst, 2008-2010 Coordinated the transfer of accounts to third party collection agencies. * Established strong, professional relationships with lenders, servicers, vendor s and clients. * Managed customers, vendors and client relationships to resolve complaints and inquiries. * Provided lenders, servicers, vendors and clients with requested documentation. * Reconciled accounts with vendors. * Processed placement and closing of accounts with vendors. * Updated client information. Customer Service, 2008-2010 Interacted with customers to handle and resolve questions and complaints. * Responded directly to customer calls of 200+ per day by telephone or electroni cally. * Obtained all information necessary to evaluate inquiries and complaints. * Directed customers with unresolved issues to appropriate resource and followed through to resolution. * Documented interaction with customers. * Provided customers with requested documentation. School Enrollment Manager, 2006-2008 Monitored and evaluated schools to limit risk to borrowers, TERI and TERI partne rs. * Established monitoring process for 8000+ secondary and post-secondary schools eligible to offer TERI-Guaranteed Loans. * Implemented criteria and vetting process for schools applying to offer TERI-Gu aranteed Loans, to mitigate exposure of TERI and partners. * Supervised investigations of complaints or sanctions against schools . * Communicated with schools, lenders and partners regarding TERI sanctions, comp laints, submission of requested documentation and application decisions. * Established strong, professional relationships with schools, lenders and partn ers at all levels of management. * Hired, trained and managed staff of 5. First Marblehead Education Resources School Enrollment Manager, 2004-2006 Evaluated schools to limit risk to borrowers, TERI, FMER and partners. * Evaluated and documented new school applications and advised TERI of recommend ations. * Communicated decisions to schools applying to offer TERI-Guaranteed Loans. First Marblehead Corporation Senior Associate prepGATE K-12 Education Loans, 2000-2004 Developed new accounts and strengthened existing accounts to increase sales volu me by over 400%. * Provided strong customer support by assisting schools with needs and complaint s and following through to resolution. * Identified and developed new business relationships. * Maintained data base of school information and client interaction. * Coordinated marketing campaigns for both new and existing accounts.

* Promoted business by participating in conferences. References provided upon request.

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