SUMMARY FINANCIAL PROFESSIONAL with expertise in all areas of banking.

Comprehensive bac kground includes sales, customer service, new business development, branch operations an d management, as well as recruiting and cross-training new employees in compliance with federal a nd state regulatory requirements. Build collaborative relationships with internal associates, custom ers and business partners within the community. Understand the role of a financial institution and the imp ortance of presenting a brand that exemplifies the highest of quality customer service. Work as an effec tive team member and lead by example in a management capacity. Focus on generating revenue and profit . KEY QUALIFICATIONS ** Customer Needs Assessment ** Customer Service Orientation & Retention ** New Business Development ** Branch Management ** New Product Launch ** Asset Management ** Product Branding & Awareness ** Networking & Relationship Building ** Staff Recruitment & Development PROFESSIONAL EXPERIENCE FIRST CREDIT UNION - Chandler, AZ 1994 - 2010 Assistant Branch Manager 2009 - 2010 Managed and oversaw branch day-to-day operations: opened new accounts, audited c ash drawers, ordered cash (weekly), performed evaluations, trained and developed 6 associates . Successfully managed the branch for 7 months in absence of a Branch Manager. ** Increased loan volume 90% through consistent monitoring of customer activity and offering stellar customer service. ** Improved monthly Mystery Shops score from 45% to 90% in customer satisfaction by encouraging and motivating associates to offer consistent top service. ** Conducted sales meetings every Wednesday to ensure credit union changes, expl ain new product launches, cross-train and build morale. Promoted leadership and professi onal growth by having one associate per week, conduct a presentation on product knowledge and c ross-selling. ** Groomed 3 associates for promotions. Associates promoted to Branch Manager, B ranch Coordinator and Member Services Representative; all associates began their banki ng careers as Tellers. ** Set weekly and monthly revenue objectives for each associate; followed up by observation and recommending changes to increase sales. Personally encouraged career development and personal growth in each employee. ** Attended Chamber of Commerce weekly networking meetings to build brand awaren

ess and loan volume. Organized up to 5 membership drives each month to increase business. ** Recruited and trained 5 new employees while in this position. ** Received Employee of the Quarter award, 3rd quarter, 2009. LYNNE ANNE RYAN 1915 S.39th St Mesa Az 85206 480/272/0065