Digna E. Sherengo Cell: 201-637-0845 Phone: 201-265-4797 e-mail:ds1180908@westpost.

net Objective: I am a highly organized, qualified professional with strong verbal a nd written communications skills, able to handle multiple tasks and projects sim ultaneously while working under pressure to meet tight deadlines, with knowledge of Microsoft Word and Outlook 2007. I am fluent in speaking, reading, and writ ing Spanish and have 10 + years of proven client management experience. I seek a position where my knowledge and experience will be utilized to its fullest pot ential, willing to take on new challenges that would allow me to continue to gro w both personally and professionally. ________________________________________________________________________________ ______________ Senior Customer Service Professional - Commercial Real Estate JP Morgan Chase, New York, NY 2008 - 2011

* Served as the primary relationship contact for an assigned portfolio of high n et worth customers and provided highest quality client service, identifying solu tions tailored to their specific needs * Met and exceeded required qualified sales referrals and proactive client calls , in person and via telephone * Researched, followed up and resolved customer inquiries and issues through eff ective interaction with clients, branch operations areas and other staff members in a timely and professional manner. * Identified cross sell opportunities and worked closely with Bankers and Treasu ry Management Officers to enhance and solidify client banking relationship * Responsible for account openings and closings as well as account maintenance * Generated and made pay and return decisions on overdraft reports and notified customers * Completed KYCs, OFAC, credit inquiries, daily proof, bank confirmations, check orders and deposits * Responded to all customers' requests, investigated, researched and resolved ro utine and complex client issues involving their Commercial accounts, loans and t reasury products in a timely and effective manner * Processed loan transactions and initiated wire transfers Integrated Treasury Services Advisor - Commercial Real Estate Bank of America, New York, NY 2003 - 2008 * Managed a portfolio of over 250 multimillion dollar accounts maintaining a wor king knowledge of client accounts, ensuring all accounts were administered prope rly * Provided superior day-to-day account servicing and resolution of routine to co mplex inquiries for treasury management issues. Earned recognition for excellen t customer service through client communications to management * Worked closely with team members in crisis situations to identify customer imp act and recommended corrective action * Was responsible for processing new client account openings in a timely and pre cise fashion and expedited the procedure for processing international and domest ic funds transfer requests * Acted as a liaison between Relationship Manager, Portfolio Manager, Commercial Lending and other internal banking departments when handling escalated client i ssues of a more complex nature Client Service Advisor - Treasury Services Bank of America/Summit Bank, Ridgefield Park, NJ

1993 - 2003 * Was responsible for the timely and efficient resolution of typical treasury ma nagement issues, inquiries, and analysis required for my assigned customer base * Provided specialized customer support for new implementations * Ensured daily activities were handled according to regulations * Provided solutions to basic and complex requests in a timely manner through re search and analysis with error free quality * Interacted with internal business partners to further enhance client delight. * Assessed customer needs and recommended solutions to achieve high caliber resu lts * Identified trends in customer inquiries and reported them to management to imp lement new, more time efficient procedures * Responsible for monitoring accuracy of data input into systems of record, info rmation gathering, report generation and troubleshooting ________________________________________________________________________________ _________________ Education: * One year Kingsborough Community College, Brooklyn, NY, Liberal Arts curriculum * Cathedral High School, New York, NY, H.S. diploma ________________________________________________________________________________ _________________ References available upon request