TROY P. MULLENBACH 16538 East Briarwood Drive, Fountain Hills, AZ 85268 | 480-204-0497 |Troy@livebe tterforever.

net Business Development Manager | Strategic Initiatives Consultant Strategic Planning | Customer Relations | Product Sales & Marketing A decisive and self-motivated leader whose extensive sales and marketing acumen has consistently resulted in significant corporate growth, increased revenue vol ume, and improved customer relations. A Diverse and accomplished sales manager with 15 years of experience in developi ng new accounts and managing existing accounts in field environments ranging fro m intra-state territories to retail department stores and free-standing retail b outiques. Experienced in sales and marketing of both tangible retail products an d intangible products (i.e. service solutions, financial resources and services, web-based solutions). Analytical, forward-thinker with a performance record bui lt on instinctive understanding of short-term and long-term company goals and tr ansactional complexities. Skilled at improving financial model methodologies and assessing and optimizing revenue enhancement strategies. An accomplished leader both professionally as a manager and personally as a volunteer mentor/coach ins piring others to exceed corporate expectations and personal potential respective ly. Marketing & Public Relations Strategy | Client Needs Analysis | Distribution & M erchandising | Team Leadership & Motivation | Organizational Optimization | Exec utive Presentations | New Business Development | Promotional Presentations & Eve nt Planning | Strategic Planning | Process & Performance Management | Budget Man agement | Strategic Initiative Analysis & Implementation PROFESSIONAL EXPERIENCE PERFORMANCE TRAINING INSTITUTE Strategic Initiatives Consultant | Scottsdale AZ 85258 | January 2010 - December 2010 Private consultant charged with the strategic development of marketing initiativ es employed by Performance Training Institute in order to capitalize on potentia l new markets and increase the enrollment population of the institution. * Developed a suite of marketing materials for both print and electronic delive ry to prospective students of Native American and displaced worker population s. * Initiated a targeted market strategy focused on building relationships with h eads of the Native American community in order to cooperatively improve the po st-secondary enrollment of Native American students while insuring their graduat ion from the institution. * Represents Performance Training Institute as a sales and marketing agent by c ultivating and managing relationships with local and regional employment offi ces in order to provide retraining opportunities in the areas of Medical Billing & Coding and Computerized Business Applications. * Advise and assist in the company's efforts to improve its branding image and reinvent itself as prominent online education institute through creative mark eting techniques. * Manage the compilation and manipulation of statistical data relative to the c ompany's strategic marketing efforts with respect to cost analysis and return on investment. DILLARD'S DEPARTMENT STORES | (recurrent) November 1995 - November 2009 Area Sales Manager - Asst. Store Manager | Mesa AZ 85202 | October 2008 - Novemb er 2009 Directed retail operations for $3.7 million of fine apparel throughout 5 areas o

f department store, including the direct supervision and professional developmen t of 25 sales associates. Manage public relations, customer satisfaction, vendor and buyer interaction, and employee dynamics through superior communication str ategies, prudent business practices, and creative action plans. Develop and impl ement plans to maximize sales and meet or exceed company goals and objectives by employing critical thinking and analysis of business trends. Directly involved in large-sum cash transactions, loss prevention aspects, cash room audit procedu res, and securing the store and its assets. Carried out complete operation of t he entire store in the absence of the store manager. * Maintained an employee retention rate of +94% since inception due to motivati onal leadership, professional development of sales associates, and performanc e management style. * Successfully managed annual revenue earnings to a level profit margin compare d to the prior fiscal year in a dramatically depressed market. * Governed the shrinkage of inventory levels and managed on-hand inventory thro ugh precise tracking and associate accountability resulting in less than 1% d eviation of on-hand merchandise compared to "booked" inventory. Sales Associate - Asst. Area Sales Manager | Mesa, AZ 85202 |November 1995 - Jul y 2002 * Responsibilities as assistant manager included, but not limited to: sales and control of multi-million dollar inventory of men's, ladies, and children's f ootwear and accessories; customer relations, staffing, quarterly earnings report s, etc. * Consistently a sales leader in the men's footwear department with monthly sal es exceeding the department average by 60%. * Corporate-wide recognition as Sales Associate of the Month - December 1999. * Member of the Dillard's Service Plus Program and Master Shoe Fitter Program. Area Sales Manager | Scottsdale, AZ 85251 | July 1998 - May 1999 * Successfully co-managed and merchandised the company's largest ladies shoe de partment in its flagship store consisting of sales and control of a $20 milli on inventory of men's, ladies, and children's footwear and accessories. * Developed and supervised 55 - 60 commissioned sales associates throughout thr ee departments. * Company-wide recognition as Outstanding ASM 3rd quarter 1998. BRAZOS HIGHER EDUCATION SERVICE CORPORATION Regional Vice President of Sales | Waco, TX | February 2006 - January 2007 Business development manager for EFSI (non-profit division of Brazos) in the sou thwest region where I developed new financial aid relationships with all types o f higher education institutions by implementing business development activities, proactively reviewing client's current and future student loan needs, and promo ting EFSI's education loan programs and education resource services. Identified, evaluated and initiated new and creative approaches to marketing the originatio n of loans through both traditional and non-traditional methods, geographic mark et expansion, niche marketing strategies and strategic alliances and partnership s. Successful execution of my efforts resulted in: * $2.5 million increase in loan volume in a ten-month period in an expansion ma rketplace. * Professional representation in AASFA (Arizona Association of Student Financia l Aid Administrators) at the committee level giving EFSI networking presence and influence in an expansion marketplace. * Single point-of-contact for customer service improving the satisfaction of sc hool clients through on-going identification of issues, acting as liaison betwee n operational units, and escalating problems as identified to reduce customer im pact. ARIZONA STATE UNIVERSITY - W. P. CAREY COLLEGE OF BUSINESS

Director of Financial Aid and Recruitment | Tempe, AZ 85287 | October 2003 - Jan uary 2006 Recruited expressly for the establishment and management of a satellite financia l aid office within the W. P. Carey College of Business to which the responsibil ities of that office include planning, development, and administration of gradua te student financial aid services. Functioned as chief point of contact for all constituencies within the W. P. Carey School of Business regarding financial aid eligibility, process, aid opportunities, budgeting, managing of finances, and p roper use of financial awards congruent with federal regulatory compliance. Note worthy achievements include: * Developed a list of preferred lenders with loan products specific to the need s of W. P. Carey MBA students. List was evaluated annually requiring review and re-negotiation of lender products and services. * Designed a financial aid web portal unique to the W. P. Carey College of Busi ness offering information pertinent to financing the MBA program as well as onli ne applications to simplify the loan process. * Successful outreach and recruitment of prospective MBA students by conducting public information and sales/marketing presentations; Evaluating MBA applicatio n credentials and performing entrance interviews; Acting as primary interface wi th various financial aid service units across campus developing means to encoura ge involvement of admissions partners (i.e., alumni, current students, faculty, business contacts, etc.) in recruitment efforts. * The establishment of a fully operational financial aid satellite office withi n 6 months of my hiring whose model was replicated to establish parallel financi al aid services in the Fulton College of Engineering. NEXTSTUDENT Regional School Relations Manager | Phoenix, AZ 85027 | June 2002 - October 2003 Managed regional accounts for student loan products and services to postsecondar y institutions developing population-specific alternative loan programs for accr edited specialty programs. Coordinated NextStudent public presentation strategie s @ local, regional, and national professional organizational conferences and co nventions. Assist public and private educational institutions in monitoring and adhering to regulatory compliance of federal and private student loan programs. Instrumental accomplishments include: * Securing the first-ever private loan arrangement with the Southwest College o f Naturopathic Medicine. * Consistently ranked in the top ten of financial advisors for consolidation of student loans in 2002. This encompassed collection of private student loan data and advising students properly as to the best financial options available for r epaying student loans. Also, proactive in default prevention counseling and ana lysis. (This accomplishment precipitated my promotion to NextStudent's first-eve r Regional School Relations Manager.) COLE HAAN Retail Sales Representative | Phoenix, AZ 85016 | July 2000 - June 2002 Promoted to a key-holder position and encompassed the responsibilities which are associated with its position, including but not limited to, opening/closing pro cedures, inventory control, sales reports, and floor leadership of the sales tea m. Personal accomplishments include: * Generation of $250K in retail revenue from a single boutique location in a fi scal year. * Recognized monthly as Top Sales Associate and leader in Client Capture Rate. EDUCATION GRAND CANYON UNIVERSITY | PHOENIX, AZ 85017 | MASTERS IN BUSINESS ADMINISTRATION Degree concentration on Servant Leadership Expected graduation November 2011

ARIZONA STATE UNIVERSITY | TEMPE, AZ 85287 | SCHOOL OF INTERIOR DESIGN Two years of study at the School of Interior Design WINONA STATE UNIVERSITY Major course of study Minor course of Study Satisfied pre-dentistry MISCELLANEOUS PROFESSIONAL COMPETENCIES * Operationally fluent in numerous computer applications including, but not lim ited to, Windows OS7, MS Office Suite, Visio, web page development tools, Photos hop, Infinit-D, Adobe Illustrator, and other CAD programs, SalesForce, Goldmine, and ACT CRM applications. * Proficient in maintaining expense accounts, developing strategic sales & mark eting plans, generating annual reports and budgets, and public presentations. * Featured guest speaker on Business Weeks Online Chat Event. The topic was Ho w students fund the rising costs of top tier business schools. * Presenter at 2004 Western Association of Student Financial Aid Administrators (WASFAA) Conference. PERSONAL INTERESTS * Volunteer as coach for Glendale Vipers boys lacrosse teams (ages 10 - 18). * Enjoy home remodeling projects, landscape projects, computer & electronic pro jects etc. as a 'do-it-yourselfer'. * Grass roots member and active participant with All Pro Dads - Fountain Hills Chapter. | WINONA, MN 55987 | BACHELORS OF SCIENCE Biology Chemistry curriculum requirements