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4721 Illinois Street Loves Park, IL 61111 815.282.7142 st.

net

pf1071ee0@westpo

Paul D. Felch Career Profile Customer Service / Personnel Supervision / Targeted Training / Business Developm ent Customer Service / Personnel Development / Loss Control / Inventory Management / Warehousing Flexible, Dedicated, and Customer-Focused Professional with a track record of fo stering first-rate customer service within competitive environments, helping dev elop positive and high performing teams. Excellent communication skills in relat ing to people at all levels; flexible in adapting to change; quick learner. Broa d knowledge and experience in all aspects of retail operations. Computer literat e. Professional History Assistant Store Manager, Harbor Freight Tools - Loves Park, IL 8/06 to 11/10 Oversaw day-to-day activities for a $1.5 million retail location, with broad res ponsibility for ordering, inventory tracking, sales tracking, overstock manageme nt, marketing / merchandising, shrink control, reporting, daily deposits, work-f low management, and the mentoring, scheduling, and supervision of 13 employees. Conducted individualized and targeted employee training, participated in the hir ing process, and provided direct service to both individual and commercial custo mers. Communicated with a trucking company to track logistics, working within st rict time constraints. Implemented one-on-one employee training to boost performance and service, earni ng numerous customer compliments. Part of a management team to realize revenue growth as high as 400%. Consistently met or exceeded all time quotas. Assistant Manager, Walgreenas - Rockford, IL 5/01 to 8/06 Managed daily activities and supervised both full- and part-time employees. Cond ucted employee scheduling, merchandising, sales reporting, product ordering, and employee training and ensured top-notch customer service. Opened and closed the store, made daily deposits, and managed warehouse inventory. Progressed through eight locations in Belvidere and Rockford, including a 24-hou r, $3 million store with nine employees. Selected to provide strategic support in the photo department and the pharmacy d uring times of high-volume, concurrent with ongoing sales, management, and custo mer service responsibilities. Identified poor performing employees and implemented one-on-one training on how to provide personal service while boosting sales. Warehouse Operator, Motorola - Harvard, IL 6/99 to 4/01 Operated a forklift, prepared shipments, and supplied manufacturing lines. Gaine d experience in the warehouse, the Integrated Electronic Systems Sector, the cel lular phone section, and the battery factory. Responsibilities included flex-wel ding, requiring a high level of precision. Military Served as a Radio Operator in the United States Marine Corps for four years in t he Mediterranean and the Middle East. Honorably Discharged. Education

BA in Communication; Management Minor, Western Illinois University - Macomb, IL 5/00 Forklift Operation Certified, Wisconsin Forklift School

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