KAREN L. GREINER 3234 S. Custer Ave., Wichita KS 67217-1234 316-619-4380 kg113dde2@westpost.

net LOAN DOCUMENTATION & PROCESSING SPECIALIST Core Competencies Commercial Loan Documentation Mortgage Loan Processing Loan Research, Support, & Administration Bank & Regulatory Compliance Customer Service Six Sigma Exceptional Communicator Trusted Team Player QUALIFICATIONS SUMMARY * Top Achiever with 10+ years of progressive experience combined with the natura l capabilities to support organizational goals for growth and profitability thro ugh effective process, procedure, and documentation standardization. * Received a special monetary reward from Intrust Bank for assistance in creatio n of a centralized loan filing system by inputting customer information sent fro m regional branch locations to the main Wichita office location. * At Commerce Bank, was the sole specialist preparing second mortgage and consum er loan documentation for all Kansas area branches. * Distinct analytical skills, ability to conduct qualitative/quantitative resear ch and provide solutions based on findings; experienced in compiling data, makin g presentations, and preparing detailed reports. FORMAL EDUCATION B.A., ENGLISH a" FRIENDS UNIVERSITY * Wichita, KS PROFESSIONAL EXPERIENCE EQUITY BANK, N.A. * Wichita, KS * 2009-2010 LOAN PROCESSOR Processed mortgage loan files for Conventional, FHA, VA and Rural Development lo ans for 7 loan officers. Contacted customers for required documentation. Ordered credit reports, title commitments, appraisals, flood certificates, automated un derwriting (DO/DU) as necessary. Ensured loan met compliance/investor guidelines and submitted to underwriter. * Built prestige and increased earnings for the Mortgage Loan Department by decr easing processing time, which simultaneously increased the number of loans proce ssed.

* Established training procedures for Rural Development loan processing and assi sted in defining/streamlining loan processor functions that resulted in signific antly higher efficiency and efficacy. CESSNA FINANCE CORPORATION * Wichita, KS * 2005-2008 A Division of Textron Financial Corporation (TFC) DOCUMENTATION SPECIALIST Prepared 20-30 sets of aircraft loan documents per week, performed customer cred it inquiries and created/maintained company credit file room for the Finance Dep artment of this $13.2B multi-industry company. Assisted in transition from the A SSET to ALFA receivables system, recorded customer information in ALFA, and enab led the Accounting Department to activate accounts within 24 hours of funding by accurately recording Piston funded loans. * Utilized Six Sigma best practice to standardize Document Specialist and Credit Coordinator work procedures with superb results in terms of increased accuracy, performance, and productivity. * Integral to the Finance Departmentas rise from a Basic to Silver rating, compl etely bypassing the Bronze and becoming the first TFC group to do so in company history through effective use of value stream mapping. BANK OF AMERICA, N.A. * Wichita, KS * 2003-2005 CLIENT SVC REP (2004-2005 ) / HOME SVC SPECIALIST I (2003-2004) As a Client Services Representative, provided telephone support for this multi-n ational banking company. Dynamically and successfully interacted with customers, handled inquiries and requests. While a Home Service Specialist I, contacted cu stomers, obtained all necessary documentation, prepared mortgage loan documents and mailed directly to customers. * Maintained a 97% of 100% customer satisfaction rating by projecting a positive , professional attitude that reflected well on the overall organization and resu lted in higher instances of customer loyalty and retention. * Successfully maintained a 3-day turnaround time per loan for processing files and consistently maintained management established monthly goals. OTHER EXPERIENCE AUDIT / QUALITY CONTROL a" INTRUST BANK, N.A. * Wichita, KS * 1999-2003 LOAN SERVICER a" COMMERCE BANK, N.A. * Wichita, KS * 1997-1999 LOAN DOCUMENTATION SPECIALIST a" NATIONS BANK * Wichita, KS * 1995-1997