Jodi Turley Palam _______________________________________ 1812B Chapala Street Santa Barbara, California 93101 (805) 795-9675 jt127bd44@westpost.

net OBJECTIVE Seeking a management position in Catering Sales or Event Planning and Coordinati on where my leadership abilities, interpersonal and organizational skills, and e xtensive experience in the hospitality industry will be effectively utilized. SUMMARY OF QUALIFICATIONS Over 15 years of strong and diverse experience in the Hotel, Country Club, and Catering Industries, including: > On- and Off-Site Catering Management > Event Planning and Coordination > Budget Management > Sales and Contract Negotiations > Banquets and Convention Services Management > Policies & Procedures Development > Hiring, Team-Building, Training and Scheduling > Troubleshooting and Problem Solving o Managed events for up to 1500 people with budgets as much as $500k per event, including the annual Tiger Woods Golf Tournament. o Computer literate in Word, Excel, Outlook, Lotus Notes; Internet skills. Professional Experience 2008-2010 Four Seasons Resort The Biltmore; Santa Barbara, California Catering Manager o Coordinated and managed onsite and offsite events involving weddings, fundraisers, social and corporate groups. o Liaison with Sales & Resort Managers & Staff to support and enhance the Resor ts commitment to the Four Seasons Brand and superior service culture. o Managed contract negotiations, and revenue goals strategies and tactics.

2000-2008 Sherwood Country Club; Thousand Oaks, California Senior Catering Manager (2003-2008) Catering and Special Events Manager (2001-2003) Banquets and Dining Room Server /Captain (2000-2001) o Coordinated and managed onsite and offsite events involving weddings, corpora te events, bat/bar mitzvahs, fundraisers, and golf tournaments. o Worked closely with clients to develop menus, coordinate decor, entertainment and security; budget and contract negotiations, troubleshooting and problem sol ving. o Provided service for banquet events and members' private dining rooms. o Managed inventory and ordering of supplies. o Assisted Food and Beverage Manager in developing policies and procedures. o Hired, trained, scheduled and supervised dining room servers and catering per sonnel, using team building skills to maximize staff productivity. 1997-2000 Hyatt Westlake Plaza; Westlake Village, California Catering and Convention Services Manager (1999-2000)

Banquet Manager (1998-1999) Assistant Banquet Manager (1997-1998) o Negotiated catering sales contracts for $2.5 million annual banquet and conve ntion hotel revenues. Managed events for up to 1000 people. o Developed bar and banquet training manuals and supervised a staff of 60 emplo yees. o Conducted monthly banquet and convention services departmental training, moti vational activities and programs, achieving 100% attendance. AWARDS Sherwood Country Club Sherwood Country Club Hyatt Westlake Plaza Hyatt Westlake Plaza Hyatt Westlake Plaza Hyatt Westlake Plaza Employee of the Year Award (2007, 2002) Employee of the Month Award (February 2007) At Your Service Manager Award (August, December 1999) Manager of the Year Award (1998) Four Diamond Manager Award (June, October 1998) Distinguished Service Team Member (November 1997)

MANAGEMENT DEVELOPMENT TRAINING Mastering Sales Productivity * Master Connection Associates Workplace Values Employee Relations Workshop Handling Guest/Customer Complaints Alcohol Awareness Ethics Training