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RENEE K. RODGERS 930 Nolte Dr. West, Colorado Springs, CO 80916 a Phone: 719.219.9813 Email: krod1962@yahoo.

com OBJECTIVE To secure a Technical Support/ Sales Account Manager position, where my skill se ts for building long-term relationships and adding new business accounts to gene rate revenue can be applied. PROFILE Technical Support | Sales Account Executive 8+ years in technical support/management with 8 years background performing as t op producing, inspirational sales rep. 15 years of management experience involvi ng training and managing 20 to 60 employees. Expertise in Account Management, IT /IS Engineering, Product /Service Support and Maintenance, Customer Relations. P ossess practical experience and a deep understanding of a diverse range of busin ess management applications. Excellent at building rapport with prospects/custom ers through outstanding presentation, negotiation and closing skills. Proven abi lity to work independently with increasing responsibility to enhance the flow of sales process and service. Track record for consistently exceeding multi-millio n dollar sales quotas. Experience, skills and excellent working knowledge to per form and manage special projects. Apply and operate core customer service princi ples, possess unique aptitude to: * Understand the Customeras Needs and interpret them into Product and Service * Manage Customer Relationships * Understand the Customeras Business * Focus on Profitability * Recognize Success Factors QUALIFICATIONS - Highly experienced in technical support, troubleshooting and maintenance, cust omer account management. - Strategic planning, resource allocation, leadership techniques, coordination o f manpower resources. - Customer needs assessments, meeting quality standards and evaluation of custom er satisfaction. - Product delivery strategy and tactics, product demonstration, sales technique and sales control systems. - Excellent communication, presentation and negotiation skills. - Exemplary problem-solving ability; able to identify problems and implement cor rective processes. CORE COMPETENCIES a-* Networking a-* Technical Solutions a-* Account Management a-* Sales Activity a-* Quota Attainment a-* Solution Selling a-* Instructional Design a-* Customer Relation WORK EXPERIENCE WOW Internet Cable & Phone | Colorado Springs, CO Tier 2 Tech Support 2006 - 2010 * Repaired Cable, Internet & Phone connections, handled Customer communication

* Processed orders and payments, billed customer accounts * Advised customers of rate plans & features * Assisted customeras wireless installation & maintenance, assisted on the help line for other technicians LA Works Calcasieu Workforce Center | Lake Charles, LA Coordinator Assistant 2 005 - 2006 * Carried out installations and maintenance of work stations * Assisted in training classes for job placement, resume creation, basic intervi ewing techniques and proper attire * Assisted with basic training for office programs and computer use Wal-Marts | Lake Charles, LA Sales Associate/Oil and Tire Technician 2003 - 2005 * Preformed basic maintenance on vehicles * Consulted customers on basic product maintenance, assisted with purchasing * Performed inventory duties, restocking supplies Liberty Insurance | Jennings, LA Sales Representative 2001 2003 * Maintained customer networking, created contracts for the customers needs * Performed sales calls, consulted customers on company policy issues * Performed basic office duties, maintained office filing systems Bolton Ford | Lake Charles, LA Sales Representative 2000 2001 * Consulted and assisted customers in the sales of vehicles * Performed sales calls, negotiated the financing with management on the custome rs behalf * Maintained working knowledge of stock and new products Glazers Wholesales | Lafayette, LA Account Executive 1997 - 20 00 * Maintained a customer base of 120 customer accounts * Supplied a list of current products to customers, created new orders * Performed advertising for the company promoting new products, created new ways for their incorporation * Hosted informational parties for a large customer base, performed inventory fo r current customer base EDUCATION University of Phoenix, Colorado Springs Bachelors of Science in Computer Networking Current SOWELA Technical Community College, Lake Charles, LA Associates Degree in Computer Networking 2006 TECHNICAL SKILLS

Knowledgeable and experienced in all phases of: Microsoft Word, XP, Vista, Windo ws 7, Excel, Access, PowerPoint, Server 2003, completed four Cisco Networking cl ass. Troubleshooting hardware and software, Ethernet, Cabling. ACHIEVEMENTS Top Rep of the Year in 2007 Presidentas Club in a06 & a07 REFERENCES Available immediately upon request

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